Gascoigne Halman  Reviews 92

We recently bought our first home through Gascoigne Halman in Glossop, and the whole experience was incredible thanks to Karen and the team. As first-time buyers, we honestly didn’t know where to start, but they explained every step so clearly and made the process feel straightforward and stress-free.

Karen was always available to answer our (many!) questions and nothing was ever too much trouble. She made us feel genuinely cared for, not just like another customer, and really gave us that personal touch from the very first viewing right through to completion.

A special mention also to Danielle, our mortgage broker, who was just as supportive and approachable. Both of them went above and beyond for us — whether it was chasing solicitors, setting out clear deadlines, or just keeping us reassured when things felt overwhelming.

We felt like part of the Gascoigne family, and we’re so grateful for how smooth and enjoyable they made what could have been a stressful process. We’d 100% recommend Gascoigne Halman (and especially Karen and Danielle) to anyone buying or selling a home.

Do NOT recommend Didsbury - my experience has been one of unprofessionalism and downright unethical practice. Told flat would be cleaned. It wasn’t. Didn’t bother to clear previous tenant electric debt. Infested by hornets and ended up in ED. Mould and damp everywhere. Boiler loose on wall. Downstairs tenant said he had had to pay for dehumidifiers and mould treatment himself. Consider saving yourself a lot of grief.

This company is really unprofessional but leading the Altrincham area due to less competitors in the market. By mistake they send some emails to me as Tenant and actually were supposed to send landlord suggesting that they can increase the rent and committed to another contract so on. In the otherway round Landlord sair I want to go away from them and its waste of money on Managed service.
Really unpleasant business their doing in this market. Stay away from them. Local council should come up with certain rules towards this kind of cunning businesses

I would give less stars if possible

During the tenancy it started already. the garage door fell down TWICE. and it took them 10 months to fix. Only when i started to not pay the full rent they started acting fixing it 2 months before we needed to leave the premisis

Altough they make a check in and check out report they dont look at it. Claiming ridiculous amounts of money for things that where already like that before we moved in as visible on the checkin report.

We've been waiting for 2months now to get our deposit back and they keep answering once every 3weeks if we're lucky and if they read our 10emails every 3 weeks to remind them

Only interested in protecting the Landlord, zero care for tenants. Money grabbers

My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line.
Nothing was ever too much hassle and there communication was 1st class, thank you to everyone involved especially Steph😁

I sold my property through Gascoigne Halman in Frodsham. The girls in the office were extremely helpful, helped me to understand what was happening and I sold my property within 2 weeks. I can’t thank them enough

If I could give them 0 stars I would.
From the outset they seem great, but as soon as the agreement is signed they stop caring about anything except getting the rent in each month.
They'll happily let themselves in without speaking to you, they say that they only have to send an email 24hrs in advance.
They never return calls. They ignore maintenance requests and then try to say that you damaged things that never worked and were highlighted on the initial move in.
As for returning your deposit, I am currently going through a claim against them through the dps as after 4 weeks of vacating at the end of tenancy, they have not done a thing woth regards to authorising the return of deposit. Once you aren't paying them rent anymore, they won't return calls, messages, emails. Go in in person and funnily enough, "oh sorry, they've left for the day and I work in a different dept. I'll leave them a message and get them to call you in the morning"

AVOID AT ALL COSTS

Landlords beware! Three postgraduate student Drs moving from Scotland to complete their clinical training in the Manchester hospitals for three years were looking to rent a good, clean property in Didsbury with a generous budget. Best tenants you could ever hope for-offering UK based parental guarantors if required too. We saw a potential property and so rang this company and I will say that at least they answered the call, unlike some other
Didsbury letting agents, but the call handler was dire! She was immediately negative-along the lines of well, I’ll have to put you on a waiting list if you want to view that one…Therefore, I tried to engage her on what we were looking for to see if there were any other possible properties to view but she was very clearly disinterested and desperate to get off the phone. I can’t understand why Landlords use letting agents like this one-I would have been so annoyed had I been a Landlord and known this company was simply passing over good tenants like these and it must be happening all the time which is why I’m writing the review so that Landlords are aware. A horribly negative experience with this Agency and others around the Didsbury area. I can safely say that based on our experience, these agents are definitely not serving the best interests of their client landlords. I fully recommended OpenRent-a beautiful property has been secured with absolutely no fuss whatsoever because we have been able to communicate directly with the Landlord-all messages and calls followed up and almost by return too. These letting agents need to seriously up their game and start treating prospective tenants and their enquiries with more interest, respect and professionalism.

the lettings division are very poor, they are very quick at taking your money, but when something goes wrong they take an eterinty to return or respond to emails or telephone calls.

Once you have vacated you cant get your secured dposit back, again the communication process and customer service is no existant.

Avoid these clowns (Poynton branch).
They provide a shocking service. Terrible communication. The conveyancers they recommended were utterly atrocious and useless.
After six months of wrangling with a supposed first time buyer (us selling with NO
chain too), buyer pulled out a day before we wanted to move.
Estate agent didn't even try to get a reason why. Just a one line email saying the buyer had pulled out of the transaction. No phone call.
Shocking company.

Steph and the team at Gascoigne Halman were fantastic. They were friendly, pro-active, and helpful in getting us into our new home.

Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.

'Its a landlord's / Agencies world... and we all just live in it'..
I recently rented a house in Frodsham and on return of the property, despite a gold star check out report, the lack of communication regarding my deposit refund was horrific.. multiple calls, emails, 'I can't reach the Landlord', 'let me check and get back to you' it became farcical. I was then hit with an 80% claim by the landlord against my deposit for made up broken items and repairs. The check out team in Macclesfield did not care, emails not responded to, nonsense chatter blaming the Frodsham branch who apparently were in conversations with the landlord regarding re listing the property, however the check out team in Macclesfield could not reach him. The emphasis clearly was to talk to the landlord about more money for him, more money for GH and just leave me and hopefully I will go away.
I asked to speak to the branch manager at Macclesfield who did call me, she also didn't know what was going on so said she would follow up and help. Needless to say this was the one and only time I heard from her, not even a courtesy call or anything...

I obviously rejected the claim by the landlord and
fast forward 4 months since we left the property, the DPS have awarded our deposit in almost its entirety, so the greed of the landlord did not win in this case, quite rightly... and if GH would have consulted with him and me better from the start we maybe could have avoided such a mentally straining 4 months for me.

I understand they are acting on the landlords wishes, however, the sheer disregard for the tenant was freighting.

I now own a property so renting is not something I plan on doing in the near future, however should the need arise, I will never use GH again for their services, nor will I engage with them in any future business.

Note - this mainly refers to the Macclesfield Branch.

Jan was amazing ! Quick responses, positive and lovely attitude. Viewing house was high lighting thinks you don’t really this no off ! Amazing lovely knowledgeable lady thank you xxx

Please do yourself a favor and avoid this agency.

I relocated from Liverpool a week ago, expecting the property to be habitable. Unfortunately, I encountered a series of major defects, including no proper heating, plumbing issues, and serious cleanliness problems—the driveway was full of moss and mold. Additionally, there were rats in the garden, an issue previously reported by neighbors and past tenants but never addressed.

Relocating is already stressful, but dealing with these unresolved problems, especially after being misinformed about the rat infestation, made it even worse. I was told there were no rats, yet they were still present in the garden.

The agents are polite when speaking, but despite my repeated calls and reports since day one, they have taken no action to resolve these serious issues.

Gascoigne Halman - Macclesfield

Very professional service from the office. James in particular took the lead and guided me through the process. Always contactable and explained all clearly and ready to help

Wilmslow branch: very unprofessional, ignoring duty of care to renters. Ignored multiple requests to return the rental deposit after moving out, ignored multiple phone calls or came back with limp excuses for delays in responding.
Then came back 2 months after moving out with bombshell email of £700 of "repairs and maintenance " needed to be deducted from the deposit. This included £155 to trim a small hedge, and refused to allow us to use our own professional to do this (he said £20 was generous) , and didn't take account of the garden being in a terrible state when we moved in, which the landlord himself had thanked us for tidying it up so much.
They have a duty to act as fair agent to landlords and tenants equally, but they are clearly in bed with the landlords, or / and taking their own cut from renters

We recently sold our previous house and purchased our new home through Gascoigne Halman in Stockton Heath and we were delighted with the service we received throughout.

We had considered moving house for a few months but were waiting for the right house to become available. We found one through Gascoigne Halman and we were very impressed with how they handled our enquiry and subsequent viewing, and we then decided to appoint them as our selling agent.

We initially met with the Branch Manager, Adam Ravenscroft, who visited our previous home and appraised fairly and professionally.

Once we had found a buyer, we dealt with Dawn Connors who is undoubtedly a massive credit to the business. She was extremely responsive and helpful, and was very proactive in ensuring that the transaction proceeded in a timely manner. We feel she went above and beyond on a number of occasions, consistently liaising with all parties and assisting our solicitors.

Estate agents can occasionally get a bad name and we have dealt with a couple in Stockton Heath that we were less than impressed with, but Gascoigne Halman are absolutely a cut above the rest. We wouldn't consider going to any other estate agent moving forward. Thank you Adam and Dawn for your help throughout.

Recently bought a house and dealt with agent Georgia Day who was fabulous from start to finish. No qualms with recommending her and the team at Macclesfied. Overall, it took around 4-5 months and Georgia just kept pushing for us to be moved in by Christmas which finally happened. Thanks, Georgia!