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Garden Goods Direct Reviews 12,869

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for the excellent quality of their plants and products. People highlight that the items are delivered quickly and are always well-packaged, ensuring they arrive in perfect condition. Consumers appreciate that the plants often exceed expectations, frequently being healthier and more mature than those found at local nurseries. Consumers are also satisfied with the delivery service, noting that their orders arrive promptly and are securely packaged. Many reviewers express intentions to continue purchasing from this company due to the consistently high quality and overall pleasant experiences. However, opinions on customer service are mixed, with no strong consensus.

Based on these reviews

Rated 4 out of 5 stars
Verified

I really appreciated the option at checkout to delay delivery of my plants. Very helpful when out of town. Two of the three plants we received last month are thriving. We are hopeful for the third.... See more

Rated 4 out of 5 stars
Verified

My order was well packaged and shipped on the requested date. Two of the trees (Emerald Green Arborvitae) arrived in perfect condition and are thriving. The Red Twig Dogwood arrived with all leaves dr... See more

Rated 4 out of 5 stars
Verified

Delivered the goods on time and in good condition.Sure that impressed me. Let’s see how these survive! Not pleased by getting reminders daily of your products and services etc. once a month is more... See more

Rated 4 out of 5 stars
Verified

There were some dead branches on the elderberry and now more branches have died and it looks like more are dying.

Rated 5 out of 5 stars
Verified

Customer service was exceptional. The rep, Amelia, was very professional and understood what I was interested in and helped and advised me every step along the way. Even being honest about her th... See more

Rated 5 out of 5 stars
Verified

Not only did they have the exact plant I had been hunting for, but they had multiple size options at very reasonable prices. I had never ordered plants online but took the chance because these particu... See more

Rated 5 out of 5 stars
Verified

This was my first order with Garden Goods Direct, so I was pleasantly surprised with the quality of the plants in the box. Each of the 50 little plants had a strong root system and healthy greenery... See more

Rated 5 out of 5 stars
Verified

I am happy to say it was terrific dealing with Garden Goods Direct. The company has an excellent, easily navigable website that provides photos and descriptions of their many beautiful shrubs and plan... See more

Rated 5 out of 5 stars
Verified

We purchased an ornamental redbud tree from Garden Goods Direct. This was our 1st experience with making a purchase of this type online. Our tree arrived via FedEx. It was boxed and packaged very well... See more

Rated 5 out of 5 stars
Verified

This was a one time occurrence. I live in another state and chose to send a gift certificate to a friend in Cullman, AL whose mother had just died and i was unable to attend the service. The had jus... See more

Rated 5 out of 5 stars
Verified

I ordered a total of eight plants, each in a 1-gallon pot.They arrived in a timely manner and were beautifully packed! The plants did not lose a single leaf and were in perfect condition. I have neve... See more

Rated 5 out of 5 stars
Verified

I am happy and satisfied. They secured the packaging and my order arrives in perfect condition. I surely recommend them to my friends, family and even to strangers.

Rated 5 out of 5 stars
Verified

I am happy with my purchase of Cryptomeria globosa nana, a globe-shaped juniper. It arrived quickly with good communication and well-packaged. A note on the ordering process: the website seemed to a... See more

Rated 5 out of 5 stars
Verified

BEAUTIFUL PLANTS, SUPERB PACKAGING & PRICED WELL This has been my first time that I have used Garden goods direct. Based on the facts that my first plants that I ordered were priced well, were per... See more

Rated 5 out of 5 stars
Verified

I ordered 4 gallon size Maiden Grass at the end of the season. The quality of the plants was excellent. The shipping was quick - I received the plants in less than a week from the order date. After... See more

Rated 5 out of 5 stars
Verified

I have never had any issues or complaints as of yet. A couple of my english ivy plants seem to be lacking, but I'll just keep on them I use a copper fungicide to see if that helps them.

Rated 5 out of 5 stars
Verified

Great &Healthy Duke Garden Yew Shrubs. Superb packaging. Quick Shipment. Have placed several orders with this company and all were very pleasant experiences. So nice, if you are searching for a speci... See more

Rated 5 out of 5 stars
Verified

I almost always get fantastic houseplants that are so dense they're ready for up-potting when they arrive! It's nice to have a reliable place that I don't have to go from store to store looking for a... See more

Rated 5 out of 5 stars
Verified

I ordered 3 bushes from Garden Goods and one came through with a blight on the leaves. I sent them pictures and asked for a replacement. After reviewing the pics they sent a beautiful replacement. I h... See more

Rated 5 out of 5 stars
Verified

Wonderful plants. They were packed to perfection. We will continue to use them as our plant go to place. You cannot go wrong ordering from Garden Goods Direct.

Rated 5 out of 5 stars
Verified

Great options and detailed description of planting needs required for successful planting. All the plants arrived in a timely manner and were in good shape.

Rated 5 out of 5 stars
Verified

The bushes are always arrive beautiful and healthy. Customer service is awesome. I haven’t had much luck with survival of Inkberry. Not sure what I’m doing wrong but I will try one more time because... See more

Rated 5 out of 5 stars
Verified

Expected these to be small. But they arrived in excellent condition and are doing well so far in the ground. Can’t find these species of boxwood anywhere else.

Rated 5 out of 5 stars
Verified

Quick delivery. Packaged extremely well and secured. Every plant was beyond expectation. I have shopped at every local nursery and none of their plants compared to the quality I received from Garden... See more

Rated 5 out of 5 stars
Verified

I had read about the plant I wanted a Beauty Berry bush because of its ability to deter mosquitoes. The plant arrived in good shape. I placed it on the spot I intended to plant it for a few days a... See more

Rated 5 out of 5 stars
Verified

Been a customer for over 3 years and never disappointed.. The plants are always healthy and eveything is thriving. Thank you. Highly recommend Garden Goods Direct!!

Rated 5 out of 5 stars
Verified

Plants are well packed for shipping, in great shape upon arrival. Surprisingly mature plants with lush foliage - better specimens than our local nursery! Would not hesitate to buy more!

Rated 5 out of 5 stars
Verified

Every specimen we get (and we've now bought quite a few things) come in perfect condition, look beautiful, grow as expected, and arrive when promised. We find things on the website that would take a... See more

Rated 5 out of 5 stars
Verified

My plants were delivered quickly, and packaged incredibly well. There were beautiful healthy plants. I was more than thrilled upon opened the undamaged boxes. The plants were flawlessly standing in th... See more

Rated 5 out of 5 stars
Verified

The product arrived sooner than expected, which was nice, The amazing packaging protected the plant, and it arrived in perfect condition. It was planted, watered, and fed right away, and lo a... See more

Company replied

Rated 5 out of 5 stars
Verified

I was very pleasantly impressed with the two plants I ordered (first time customer). Plants arrived very well packaged and within stated time frame. The grasses ordered are healthy and beautiful as pi... See more

Rated 5 out of 5 stars
Verified

Great product! The Lirope are planted around my patio beautifully and growing quickly. The pricing of Garden Goods products are attractive and the delivery is also 👌.

Rated 3 out of 5 stars
Verified

When my red dragon Japanese maple arrived, the other plant was on top of it inside down. When I sent an email to let you know what happened, I got a very unfriendly email back. I will NEVER do busin... See more

Rated 5 out of 5 stars
Verified

Ordered and wanted a delayed delivery. Came perfectly packaged. High quality product. I will not hesitate to order from Garden Goods Direct for any future needs.

Rated 5 out of 5 stars
Verified

The Garden Goods Direct website is easy to navigate with plenty of excellent photographs and thorough descriptions of plants. The plants I ordered (photinia) were exactly as described and photographed... See more

Rated 5 out of 5 stars
Verified

Truly, beautiful pinky winky hydrangeas arrived yesterday all three super healthy. I ordered 1 gallon. It was my first time ordering from this company. I would definitely order again.

Rated 5 out of 5 stars
Verified

The first plants came timely but did not really start growing. Maybe the summer heat. The second plants had a major issue with FedEx, not Garden Goods fault. The third plants came timely and seemed... See more

Rated 5 out of 5 stars
Verified

Your products always arrive in such good, secure condition (despite how FedEx throws the boxes around) and the plants are always very healthy and do well in my garden.

Rated 5 out of 5 stars
Verified

The shrubs and trees we ordered shipped quickly and all looked great when they arrived. Also the website was very helpful in telling us how to care for them.

Rated 5 out of 5 stars
Verified

Great plants, I’m never disappointed in what I recieve as that’s why I keep coming back.

Rated 5 out of 5 stars
Verified

I order four shrubs. They came carefully packaged and were healthy. I planted them, and hopefully I won’t kill them. They look lovely around my mailbox.

Rated 5 out of 5 stars
Verified

Very healthy plants, well packaged for quick shipping. I don't even go to the nursery anymore.

Rated 5 out of 5 stars
Verified

Plants were in perfect condition and delivery was quick. 50 bucks delivery was a bit excessive though.

Rated 5 out of 5 stars
Verified

Plants received arrived quickly and in great shape.

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Company details

  1. #14 of 21 best companies in Garden Center
  2. #3 of 6 best companies in Garden Building Supplier
  3. #4 of 5 best companies in Interior Plant Service
  4. #7 of 11 best companies in Plant Nursery
  5. #3 of 3 best companies in Pottery Store

Written by the company

Garden Goods Direct Customers, thank you for your support. We pride ourselves on a quality experience with beautiful plants and excellent customer service. We strive to bring the entire garden center experience to you online so you can devote more time to the things you love, like gardening and enjoying your outdoor living space with friends and family. Woodie and his team are here to ensure you have all the information you need to select the right product for your project. Our customer support team is working diligently to respond to each and every request. If you have reached out recently, rest assured that we will respond as soon as possible.

Our Shipping Promise

Free Shipping On Orders $199+

Free Shipping On Orders $199+
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Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
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1-star

Replied to 38% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Good experience

The tree was the size described. It was well-packaged, arrived in a. timely manner, and was in great condition. So far, it is thriving and even growing some new leaves.

September 26, 2025
Rated 5 out of 5 stars

I ordered Emerald Petite Arborvitae and…

I ordered Emerald Petite Arborvitae and they arrived in 2 days. They were the most beautiful color and in perfect condition. I was skeptical at first, but when I opened the box today, they were just gorgeous and healthy. The box was in perfect condition. They were tied down properly. The soil was moist and they were just beautiful. I would definitely order from this company again.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Nice healthy trees.

This is the second tree I have ordered from Garden Goods. The first was the Akebono. This time the Yoshino. Both trees came healthy and larger than expected. They were well packaged and healthy. I am very happy with my purchases.

October 2, 2025
Rated 5 out of 5 stars
Verified

Great Iriss

These are the best irises I've bought online, healthy individually packaged and labeled... Other plants and bulbs, our great and customer service has been responsive.... Thank you for a great gardening experience

September 19, 2025
Rated 5 out of 5 stars
Verified

Easy to deal with

Easy to deal with. Orders are packed and shipped well; the plates are fresh, healthy and in perfect condition.

September 23, 2025
Rated 5 out of 5 stars
Verified

Everything was great

Everything was great. From ordering to customer service answering a couple questions to delivery of product. Will definitely be ordering from them again

September 30, 2025
Rated 5 out of 5 stars
Verified

Easy online ordering

Easy online ordering. I purchased insurance in error and had it refunded promptly by customer support. The plants arrived within 2 days of shipping and were in excellent condition. Roots were in great shape and were promptly planted. Looking forward to the spring.

September 30, 2025
Rated 5 out of 5 stars
Verified

Blue Asters

I ordered my blue Asters & got it & planted & to my surprise it has already bloomed ! I pray it continues to bloom each year !

September 23, 2025

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