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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional customer service, often singling out individual representatives for their responsiveness, knowledge, and willingness to go the extra mile. Consumers appreciate the smooth onboarding process and the ease of adding new features as their businesses expand. Many reviewers highlight the cost savings compared to other providers in the market. People also value the seamless integration with various EHR systems, particularly in chiropractic offices, which streamlines payment processing and reduces accounting time. The user-friendly interface and the ability to send payment links and requests are also well-received. While some reviewers mention challenges with specific integrations or features, the overall sentiment remains positive, with many recommending the company for its reliable service and dedicated support.

Based on these reviews

Rated 5 out of 5 stars

Roy was extremely helpful in walking me through the processing of fees based on different card types and clearly explained the options available so we could decide on the best route for our business.... See more

Company replied

Rated 5 out of 5 stars

Not many answer their phones after the contract is signed, but Michael Lore has been there for us. Changing Point Of Sale companies is never easy. Michael found answers for all of our credit card proc... See more

Company replied

Rated 5 out of 5 stars

During our transition to Fortis, we encountered a snag with missing configuration details. Fortunately, Justin from the support team came through for us, on a Saturday afternoon, no less. He quickly g... See more

Company replied

Rated 5 out of 5 stars

We are a small chiropractic practice and Fortis has been great for our business! Super easy, simple payment processing. Great customer service, especially grateful to Kristin Terry for helping us get... See more

Company replied

Rated 5 out of 5 stars

Our company moved to Fortis late last year. We're a small business with multiple locations, so we were bound to run into a few headaches along the way, but Darnell and the rest of the team were immens... See more

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Rated 5 out of 5 stars

I was contacted by Rafael Torres last September and he did a cost analysis comparison with a previous payment processor we were using at the time . By switching it saved us money and it was a smooth t... See more

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Rated 5 out of 5 stars

Amberli, my sales rep, is absolutely fantastic to work with as well as the entire Fortis team. They are responsive to emails and provide great customer support over the phone. Onboarding was smooth,... See more

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Rated 5 out of 5 stars

Fortis' fees were clearly communicated from the start, and-- unlike our previous credit card processor-- they didn't raise our rates once we signed on! Customer service was prompt, friendly, informati... See more

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Rated 5 out of 5 stars

My main contact was Tom Ervin. He reached out to me a while back and was patient while i handled some things before I could even talk about switching card companies. Tom worked with my schedule to go... See more

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Rated 5 out of 5 stars

I am new to Payment Gateways for our business and reached out to 5 different companies. Kelly Yaneff and her supervisor Dominic were the only ones to offer an affordable plan suitable to our small bu... See more

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Rated 5 out of 5 stars

Customer service rep was great at patiently waiting for me to work through the test transaction. I look forward to working with them and it seems like a no-brainer. I read the recent negative re... See more

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Rated 5 out of 5 stars

Our Chiropractic office started using Fortis pay a couple months ago. Jeffery Winters helped get us going, it was a smooth transition. He has always been there to answer any questions. Fortis pay is e... See more

Company replied

Rated 5 out of 5 stars

Patricia was an able to take a frustrating situation and correct not only my issues but one with our customer simultaneously. She was courteous and thorough. Thank you for taking care of us and our bu... See more

Company replied

Rated 5 out of 5 stars

Switching to Fortis was a no brainer for us. Our previous payment processing company kept increasing in fees and Fortis was able to save us significantly. Margaret made getting started SO easy and hel... See more

Company replied

Rated 5 out of 5 stars

We’ve used Fortis for nearly 8 years in our chiropractic office and it’s been great! It has been easy to integrate with with our old EHR (Chirotouch) and our newer EHR (ChiroHD). Grateful to be h... See more

Company replied

Rated 5 out of 5 stars

As a chiropractor with a family practice we love the ability to be able to automatically split monthly payments. Save our team so much time! Margaret has been great to work with and made our transitio... See more

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Rated 3 out of 5 stars

We are a fast paced busy chiropractic office. We switched to Fortis 7 months ago from Global Payments for what we were told would be streamlined service and more affordable. Fortis is more affordable... See more

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Rated 5 out of 5 stars

The whole Fortis Team. Especially, Margaret Rosloniec who helped me in the beginning to set up our 5 locations. She was thorough, professional and kept a good thread of communications. She was a de... See more

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Rated 5 out of 5 stars

I have been using Fortis Pay for over 10 years. It links up to my EHR system which reduces my accounting time. Customer service has been very good if I ever do need anything. Communication, service, a... See more

Company replied

Rated 5 out of 5 stars

Shea was a great help to me and my problem at work. I was able to get her on the phone without a 20 minute on hold period!! She answered right away, had knowledge of my company issue and even assist... See more

Company replied

Rated 5 out of 5 stars

I am a Chiropractor in Pensacola, FL. Fortis has been nothing but a blessing for my business. It integrates great with my Chirotouch software. Margaret Rosloniec was the one who sold me and got me set... See more

Company replied

Rated 5 out of 5 stars

We've been using Fortis since January 2022, our Rep Matt Loye made the transition very easy. He is always very responsive and quick to resolve any issues we may have. I highly recommend this proce... See more

Company replied

Rated 5 out of 5 stars

Kristen terry was the representative that I worked with to get my Chiropractic office onboard with Fortis Credit card processing. She was great from start to finish and the company along with the das... See more

Company replied

Rated 5 out of 5 stars

There are a LOT of credit card processing companies out there. Start a business and sign up with any one of them and you'll get to experience all of them calling to try and beat the other guys rates... See more

Company replied

Rated 5 out of 5 stars

I'm a Chiropractor and processing payments has always been a headache. Margaret Rosloniec was very helpful to get my systems set up so I don't have much to stress over anymore. Great company, great... See more

Company replied

Rated 5 out of 5 stars

Shea is the Chargeback QUEEN. She is SMART, KNOWLEDGABLE AND TEACHES YOU WHAT YOU NEED TO SUCCEED! She helps to explain everything and helps you to understand why to empower you. If you need help, she... See more

Company replied

Rated 5 out of 5 stars

Matthew Loye was amazing in helping me out! Answered my questions in detail and guided me through all the steps to set things up correctly. Every time I have a question, I call him directly, and he wi... See more

Company replied

Rated 5 out of 5 stars

Matthew has been my Fortis Rep since first opening my business venture in 2019. In my experiences, Fortis has always been very responsive and quick to answer any questions or concerns. I would def... See more

Company replied

Rated 5 out of 5 stars

My experience with Fortis has been fantastic. They integrate really well with my Chiropractic EHR (ChiroHD) and streamline a lot of processes for me. Margaret Rosloniec was incredibly helpful with my... See more

Company replied

Rated 5 out of 5 stars

Align33 Chiropractic has been a customer of Fortis for nearly 6 months and it has been a great experience. Margaret Rosloniec was fabulous to work with she is very responsive, proactive and made the... See more

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Rated 5 out of 5 stars

Swipe Simple is indeed Simple. Rafael made things very easy! He was always available and able to text and call anytime of day, which made our jobs seamless!

Company replied

Rated 5 out of 5 stars

Fernando at Risk Management is very helpful to tailor the service to meet our need. Very quick to response my question and request.

Company replied

Rated 5 out of 5 stars

Roy Brocks was an outstanding gentleman and was in constant communication with me along the way and answered any questions I had.

Company replied

Rated 5 out of 5 stars

Everything was quickly resolved, and Fernado was very easy to work with.

Company replied

Rated 5 out of 5 stars

Fortis has streamlined my chiropractic and physical therapy clinics front desk operations. Making it simple for my staff and easy for my patients to use. Working with Margaret Rosloniec has been a g... See more

Company replied

Rated 5 out of 5 stars

Best Customer Service Agent Ever Justin W. Was An Amazing Help He Answered All My Question Was Able To Get My Old Card Reader Back Up And Running At The Same Time Getting My New Card Reader Replaced V... See more

Company replied

Rated 5 out of 5 stars

Great integration with our current EHR for chiropractic office. Set up was simple and Margaret Rosloniec perfectly explained all details and answered all my questions before we signed up so I felt con... See more

Company replied

Rated 5 out of 5 stars

Fortis is our 4th merchant service and also our last. We have been very pleased with the functionality of the system and the customer service is hands down the best in the business.. Especially Krist... See more

Company replied

Rated 5 out of 5 stars

Fortis has made taking payments in my chiropractic office simple and easy. Kristin Terry made the process of getting set up super easy. Ran into a couple issues right as I started using Fortis but t... See more

Company replied

Rated 5 out of 5 stars

Justin Weiss provided an exceptional customer service experience. He helped me confirm and credit a customer duplicate payment by walking me through the process on the gateway. Additionally, he provid... See more

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Rated 5 out of 5 stars

We are a Chiropractor with 3 offices in the Ocala/Villages area. Fortis has been the best system we have used in all my 15 years of tenure with these businesses. System is easy to use and integrated... See more

Company replied

Rated 5 out of 5 stars

You guys got it right. Fortis should be the model by which many companies operate. In this high-tech world that we live in, you need people that are tech savvy and also aware that everyone is not. H... See more

Company replied

Rated 5 out of 5 stars

I’m opening a restaurant with extremely limited knowledge on the card processing method. Customer service rep. Christine and Morgen,are exceptionally equipped with knowledge and personality as how to... See more

Company replied

Rated 5 out of 5 stars

Decided to start selling on Gunbroker.com. More to it than I thought, but Sarah was so helpful on helping to take our current service with Fortis even further. Would highly recommend Fortis for all y... See more

Company replied

Rated 5 out of 5 stars

Thomas Ervin has been SO kind and personable. He makes you feel like you're talking with someone you've known your whole life! Excellent customer service skills and very professional. Very information... See more

Company replied

Rated 5 out of 5 stars

Fortis has been such a great addition to our practice as it seamlessly integrates into our EMR System and provides the reports and analytics needed to monitor cash flow. Margaret Rosloniec has been a... See more

Company replied

Rated 5 out of 5 stars

Fortis is top tier. My company has been with them when it was called Bluedog. My account specialist Jim Gustafson provided me with his personal cell phone to insure that my needs are handled efficient... See more

Company replied

Rated 5 out of 5 stars

After struggling for months with a "SiteBiz" web builder that failed to deliver a functional website—damaging our reputation and draining our funds—we decided to cut our losses. We switched to AmmoRea... See more

Company replied

Rated 5 out of 5 stars

Rafael did an amazing job! His professionalism, product knowledge, and dedication to customer satisfaction truly set him apart. He took the time to understand our needs and answered every question we... See more

Company replied

Rated 5 out of 5 stars

Working with Fortis Pay has been an outstanding experience, and I can’t say enough good things about Jim Gustafson. Jim provided the absolute best customer service I’ve ever received—he truly went a... See more

Company replied

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Company details

  1. Payment Service

Written by the company

Fortis delivers comprehensive payment solutions and commerce enablement designed to meet the needs of software partners, developers, and the businesses they serve. Processing billions of dollars annually, Fortis helps companies simplify payments, improve workflows, and accelerate growth through seamless, embedded commerce experiences. Built on a proprietary platform, Fortis empowers software providers to strengthen their payment capabilities and offer greater value to their users. Our technology enables businesses to integrate payments more deeply into their systems, enhancing customer satisfaction, operational efficiency, and revenue opportunities. At Fortis, we believe that payments should be simple, secure, and tailored to fit the unique needs of each business. Our team partners closely with clients to deliver flexible solutions that scale with their growth and keep them ahead of an evolving marketplace. As the solution of choice for software partners across industries, Fortis is helping shape the future of commerce by making payments an effortless part of everyday business. We are committed to delivering innovation, service, and support that enables our partners and their customers to succeed at every stage of their journey. Learn more about how Fortis is powering smarter commerce at www.fortispay.com.

Written by the company

Putting Customers First, Always.
Fortis is built on a commitment to treat every customer with respect, provide responsive support, and deliver service with genuine care.

Contact info

Power Your Growth with Fortis

Smarter payments to help you move faster and scale further.

4.3

Excellent

TrustScore 4.5 out of 5

951 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Terrible Experience with Fortis

I had a very disappointing experience with Fortis and would strongly advise other businesses to look elsewhere for merchant services.

Lack of Reliable Support: We needed quick, competent assistance — but instead, we faced very long response times, multiples holds, and unhelpful replies. Every request felt like it was being bounced around with no urgency or accountability.

Tokenization Failures: We relied on Fortis for secure token generation, and they consistently failed to deliver on this critical feature. The process was unreliable, slow, and technical support offered no real solutions. Availability to contact a helpful person was a major letdown.

Continued Charges After Account Cancellation: Even after we formally cancelled our account, we continued to see charges — without explanation. Reaching out to resolve this just led to more delays and evasive answers. This is unacceptable and feels like a deliberate attempt to squeeze more money from former customers.

Fortis’s service was unreliable when we needed it most, and their post-cancellation billing practices are incredibly unprofessional. If you value transparency, responsiveness, and dependable technical capabilities, look elsewhere.

October 10, 2025
Unprompted review
Fortis logo

Reply from Fortis

Scott, we’re sorry to hear that your experience with Fortis didn’t meet expectations. We appreciate your feedback and will share it with our leadership team to help improve future customer interactions. If there are any unresolved billing questions or follow-up items, our Support Team is available at (855) 465-9999 to review them directly.

Rated 5 out of 5 stars

Everything was quickly resolved

Everything was quickly resolved, and Fernado was very easy to work with.

October 8, 2025
Unprompted review
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Reply from Fortis

Thanks, Sissy! We're glad everything was quickly resolved. It's great to know the Fortis team could support you so smoothly!

Rated 1 out of 5 stars

They overcharge

They overcharge, have hidden fees and when you close the account they hit you for more money. Lie about the paperwork you signed to get free.
Edit to the reply:
You made me call that number to cancel. Even after multiple emails asking to close the account. Then when it's closed you still charge me a extra month. I'll call but I doubt you will fix anything.

October 6, 2025
Unprompted review
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Reply from Fortis

Hi Andy,

We’re sorry to hear about your experience. Since we don’t have your account information here, please contact our Customer Support team at (855) 465-9999 between 9 a.m. and 5 p.m. ET so we can review your account details and help resolve this.

Thanks,

— The Fortis Customer Experience Team

Rated 5 out of 5 stars

Not many answer their phones after the…

Not many answer their phones after the contract is signed, but Michael Lore has been there for us. Changing Point Of Sale companies is never easy. Michael found answers for all of our credit card processing questions.

October 1, 2025
Unprompted review
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Reply from Fortis

Thanks so much, Donny! We're glad Michael and the Fortis team could make the transition smooth. We're always here if you need us!

Rated 5 out of 5 stars

Enrollment

Roy was extremely helpful in walking me through the processing of fees based on different card types and clearly explained the options available so we could decide on the best route for our business. He stayed on top of the process from start to finish and guided us every step of the way. His support made the entire experience smooth and easy to understand. We look forward to working with him again to set up additional accounts.

September 19, 2025
Unprompted review
Fortis logo

Reply from Fortis

Thank you, Lisa! We’re so glad to hear Roy and the Fortis team made the process smooth and easy to understand. We appreciate your kind words and look forward to supporting you again as you grow your business!

Rated 5 out of 5 stars

Roy Brocks was an outstanding gentleman…

Roy Brocks was an outstanding gentleman and was in constant communication with me along the way and answered any questions I had.

September 16, 2025
Unprompted review
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Reply from Fortis

Thank you, Jeremy. We're glad to hear that Roy and the Fortis team provided clear communication and strong support throughout your experience. We look forward to helping your business continue to thrive.

Rated 5 out of 5 stars

Swipe Simple is indeed Simple

Swipe Simple is indeed Simple. Rafael made things very easy! He was always available and able to text and call anytime of day, which made our jobs seamless!

September 4, 2025
Unprompted review
Fortis logo

Reply from Fortis

Thank you, Faron! We appreciate your feedback and are glad Rafael and Fortis helped make everything seamless.

Rated 5 out of 5 stars

Patricia was an able to take a…

Patricia was an able to take a frustrating situation and correct not only my issues but one with our customer simultaneously. She was courteous and thorough. Thank you for taking care of us and our business

August 25, 2025
Unprompted review
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Reply from Fortis

Thank you, Lakisha Renee! We're so glad Patricia was able to turn things around for both you and your customer. We truly appreciate your kind words and your trust in Fortis!

Rated 5 out of 5 stars

Excellet Customer Service Experience

Fernando at Risk Management is very helpful to tailor the service to meet our need. Very quick to response my question and request.

August 13, 2025
Unprompted review
Fortis logo

Reply from Fortis

Thanks, Kathy! We're glad Fernando and the Fortis team could help quickly. Appreciate your support!

Rated 1 out of 5 stars

I was mislead and was charged a fee

I was mislead into believing I would only be charged a fee when I made a transaction however I discovered today that I am being charged a monthly PCI compliance fee that they never said would be charged. Having dealt with other processors this fee has never been passed onto the merchant directly. However Fortis has been charging me $45/month for not being "in compliance".

You have to explain to people what you are charging them for before you begin charging them.

They then pass me off to a PCI specialist that had no information about my case so all he could do is regurgitate what PCI is, and try to scare me into believing if ever there was a breach of data I would be personally responsible for. Considering I have an LLC and business insurance it was really unprofessional of him to utilize fear monger tactics.

Response to Fortis reply.
Square, Stripe, and PayPal do not charge a PCI compliance fee. you could have mentioned that there would be a reoccurring charge during the sign up.
I want to add that I don't need to be PCI compliant, Fortis does as they are the ones handling and storing card information for transactions.
Cards are not handled or stored by us.

Fortis seems to be scamming small businesses by suggesting they need this if they're using Fortis POS app

August 10, 2025
Unprompted review
Fortis logo

Reply from Fortis

Hi Carpenter, we understand your frustration. While Fortis doesn’t set PCI compliance rules, we do want to make sure you have all the information and support you need. Please give us a call at 855-465-9999 so we can review your account and work toward a resolution.

Rated 1 out of 5 stars

This is the worse company ever

This is the worse company ever. They get you signed up, and charge you for a service you can't use. I spent 2 months trying to get the credit card machine to accept payments. I never received ANYTHING! I kept getting the run around. Since I couldn't use the service for my business, I cancelled my account. I'm not gonna pay for something I can't use. Then I got an email saying I owed the $250 for early termination. I told them I wasn't going to pay that because I couldn't use it. NOW I'm getting harrassed saying that I owe the $350 or they'll ruin my credit. How the hell did they go up $100 for the same thing? They scam small businesses!!!!!!

August 1, 2025
Unprompted review
Fortis logo

Reply from Fortis

Hi Melissa,
I've reached out for additional account information so I can properly route your concern. We’re sorry to hear about your experience — that’s not the service we aim to provide. Please contact us at 855-465-9999 so we can assist you further.

Rated 5 out of 5 stars

Customer Service

Nicolas Cooley was great and walked me through everything. Took no time at all. Give that man a raise!!!
Waverly Woods

July 31, 2025
Unprompted review
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Reply from Fortis

Appreciate your feedback, Waverly! We're glad Nicolas made your experience a great one—your kind words mean a lot to all of us at Fortis!

Rated 5 out of 5 stars

Trent was the most respectful

Trent was the most respectful, helpful, knowledgeable, and efficient Fortis representative I have worked with. He is an asset to the company.

July 22, 2025
Unprompted review
Fortis logo

Reply from Fortis

Hi Second Times A Charm,
Thanks for the great feedback! We’re glad Trent could help and we look forward to supporting your business.

– The Fortis Team

Rated 1 out of 5 stars

Passed around

I called and spoke with three different technical support reps, and none of them were able to help or seemed knowledgeable. I was just passed around, a case was opened, and I was told someone would call me. It’s been five days, and the issue still isn’t resolved

July 10, 2025
Unprompted review
Fortis logo

Reply from Fortis

Hi Dr. Drew, I previously reached out requesting more information to help identify your account, but I didn’t receive a response.

It also appears from your profile that you may be located in France—please note Fortis provides business payment solutions in North America only.

If your business is within our service area, please call our support team at 1-855-465-9999 so we can escalate this and work toward a resolution. Thanks!

Rated 1 out of 5 stars

Missing over $66,000 dollars yes that’s…

Missing over $66,000 dollars yes that’s 66 THOUSAND in credit card transactions that were never deposited from my business. Credit card slips say approved but then Fortis suddenly has no record of them. NONE of the money from these transactions were deposited in the last year .In one month there was $15,000 in revenue from cc transactions and maybe $50 was deposited but they were in small increments to make it appear as if the bank was getting batch settlements yet now they have stolen thousands of dollars from my business!! ABSOLUTELY WORST COMPANY!!!

July 28, 2025
Unprompted review
Fortis logo

Reply from Fortis

Hi Tawnya,
We take this extremely seriously and are committed to helping get this resolved. I’ve reached out for more details about your account so I can help route this appropriately and didn't hear back from you. Please call our support team directly at (855) 465-9999 so they can investigate right away.

Rated 5 out of 5 stars

During our transition to Fortis

During our transition to Fortis, we encountered a snag with missing configuration details. Fortunately, Justin from the support team came through for us, on a Saturday afternoon, no less. He quickly gathered the necessary information and provided all the missing configurations we needed. Thanks to his swift support, we were able to complete the setup and move forward with the integration smoothly. We’re incredibly grateful for his help!

July 26, 2025
Unprompted review
Fortis logo

Reply from Fortis

Thank you, Yanira! We’re so glad Justin was able to support you during your Fortis transition—especially on a Saturday! We truly appreciate your kind words and are happy everything is now running smoothly.

Rated 5 out of 5 stars

Shea was a great help to me and my…

Shea was a great help to me and my problem at work. I was able to get her on the phone without a 20 minute on hold period!! She answered right away, had knowledge of my company issue and even assisted me with additional questions. She send me additional info by email helped even more. This was all very much appreciated.

July 8, 2025
Unprompted review
Fortis logo

Reply from Fortis

Hi Annette,
Thanks so much for the great review! We're glad Shea was able to help quickly and provide the support you needed. We appreciate you choosing Fortis.

— The Fortis Team

Rated 5 out of 5 stars

Shea is the Chargeback QUEEN

Shea is the Chargeback QUEEN. She is SMART, KNOWLEDGABLE AND TEACHES YOU WHAT YOU NEED TO SUCCEED! She helps to explain everything and helps you to understand why to empower you. If you need help, she can also assist in guiding you to do the work. Highly recommend using Fortis and their support and tech teams.

July 8, 2025
Unprompted review
Fortis logo

Reply from Fortis

Thanks so much, Sparks! We’re thrilled Shea and the Fortis team made a great impression. We appreciate your kind words and recommendation!

Rated 1 out of 5 stars

This cc processor is beyond terrible

This cc processor is beyond terrible. They setup our account ahead of when we wanted it to go active and charged us the full 4 months and could never get all the fees fully refunded. They then took 3 months to cancel our account after a year of trying to use them and still haven't got those fees refunded. The customer service is ridicules and incredibly slow. Fees and monthly charges are high. We're a firearms business so there's much more limited options but even we were able to find someone else. Do no use Fortis under any circumstances. They are not about the customer at all.

July 3, 2025
Unprompted review
Fortis logo

Reply from Fortis

Hi Kurt, we're sorry to hear about your experience. We did try reaching out to you through Trustpilot for additional information so we could help resolve the issue, but we didn’t receive a response. That said, we take your concerns seriously and remain open to revisiting this if you’d like to reconnect. Your experience is not reflective of the service we aim to provide, and we genuinely appreciate your feedback as it helps us improve.
—The Fortis Team

Rated 4 out of 5 stars

Sarah was very helpful and professional…

Sarah was very helpful and professional in helping me set up my credit card machine

June 27, 2025
Unprompted review
Fortis logo

Reply from Fortis

Thanks for the review! We're glad Sarah was able to help you get your credit card machine set up and appreciate you choosing Fortis. Don’t hesitate to reach out if we can support you further.

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