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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high-quality service provided, highlighting the professionalism and friendliness of the staff. Consumers appreciate being kept well-informed throughout the repair process, with regular updates and clear communication. The courtesy and helpfulness of the staff members are frequently mentioned, with many reviewers expressing gratitude for the support they received. People are particularly pleased with the standard of the repairs, often noting that their vehicles were returned in excellent condition, sometimes even cleaner than before. The efficiency of the delivery service is also commended, with reviewers appreciating the prompt collection and return of their cars. Overall, individuals express high levels of satisfaction with the company's commitment to customer service and the quality of their work.

Based on these reviews

Rated 4 out of 5 stars

It took ages getting the one necessary part. My accident was on 14th June. Car came back today, Oct 3. The repairers did a first class job, and all communication was friendly and helpful. I'm driving... See more

Rated 4 out of 5 stars

I have had to use Hereford FMG twice in last two years after being hit from behind twice! Overall I have found them excellent on both occasions. Friendly and welcoming from car collection to delivery.... See more

Rated 5 out of 5 stars

Great communication from head office down to local depot Leaning loop all the way through My insurance job Super helpful sorting courtesy car out and gent who brought and delivered car could not h... See more

Rated 5 out of 5 stars

My car was returned almost like brand new after light damage to offside wing and bumper. They very quickly and professionally removed a light scratch on the bonnet local to the damaged area after l po... See more

Rated 5 out of 5 stars

Excellent service thank you, car picked up and dropped off on time and it looks like new after the repairs. Great communication throughout, friendly and helpful staff who all made a stressful experien... See more

Rated 5 out of 5 stars

FMG Repair Services in Leamington were fantastic when i was involved in an accident. Such friendly staff from the first phone call all the way to the end of my repairs. I was given regular updates tha... See more

Rated 5 out of 5 stars

My car went in for repair in April and I only got my car back this week, one part unavailable for months but Ian at the Dunfermline branch was excellent. He kept me updated regularly on the process of... See more

Rated 3 out of 5 stars

This was pointless for me. I wanted to use a local cheaper car body workshop but the insurance company twisted my arm to get an assessment with FMG. Their feedback led to the car being categorised a... See more

Rated 5 out of 5 stars

They looked after me from start to end, I also got a courtesy car, they kept me informed through the whole process and the date they said it would be done by, it was.The repairs where perfect, couldn... See more

Rated 3 out of 5 stars

Service and repair was great but as they were short staffed there was going to be a delay of four days before they returned my car to me (I had managed without a courtesy car for the 10 day repair). I... See more

Rated 5 out of 5 stars

Faultless! After a neighbours gate hit our car the insurance arranged for FMG to repair the cosmetic damage. Excellent customer service from start to finish. A special mention to John & Chri... See more

Rated 5 out of 5 stars

FMG repair service were amazing with my vehicle.. its had to go with them 3 times and all 3times the team have been amazing .. they were also helpful with giving myself and disabled son a courtesy... See more

Rated 5 out of 5 stars

The staff at Dundee were polite, informative and really helpful throughout. I'm really grateful for all the patience and support to getting the car ready. A special big shout out to Victoria Lindsay w... See more

Rated 5 out of 5 stars

Good communication by text and via web site. Also the ladies on the telephone were excellent and were patient with my constant chopping and changing. Car collection was well organised and courtesy car... See more

Rated 5 out of 5 stars

Great service from booking in to collection after repairs. All staff so friendly and helpful. The location is at Martlesham, Ipswich (cannot find this location on your list)

Rated 5 out of 5 stars

When the tree jumped out in front of our car we ended up with a great deal of bent metal and broken plastic. Our insurer nominated FMG Barnstaple and from start to finish the experience has been excel... See more

Rated 5 out of 5 stars

FMG Dundee repaired my car through Tesco insurance! The dates for repair was put back a bit due to holiday season, and it wasn't an issue has my car was drivable. Victoria was very great at keep... See more

Rated 5 out of 5 stars

We've used for repairing rear car bumper which was our insurance company recomendation. Once shared the damaged parts, they always be patient with us about communication. Kindly keep updating when th... See more

Rated 5 out of 5 stars

I arranged my car to be repaired by a third party's insurance after they scratched the front near side bumper and wheel arch. The service from FMG was outstanding, especially from the driver who col... See more

Rated 5 out of 5 stars

Outstanding! Car was repaired whilst I was away on holiday by the Cambridge Branch. Collected, repaired and back for when I arrived home. All people within the company were polite and professional and... See more

Rated 5 out of 5 stars

Dear FMG, My car was recently in your repair shop to remedy some paint flaking. I was having a somewhat frustrating experience until Lisa answered the phone. I was already penning a trust pilot r... See more

Rated 3 out of 5 stars

Car repair excellent; delivery drivers polite; customer service appalling. Our insurers give you no option but to deal with this company. Our policy clearly states I should have a courtesy car the fol... See more

Rated 5 out of 5 stars

My Land Rover went to FMG cardiff branch . The car came back immaculate inside and out ! They even hoovered my boot full of dog hair. The work was done to an extremely high standard and every person I... See more

Rated 5 out of 5 stars

FMG Hull. Despite having difficulty sourcing parts for the repair from their suppliers they kept me informed at all stages. When the parts were delivered they quickly completed the repair. The repair... See more

Rated 5 out of 5 stars

FMG were brilliant and kept me informed throughout. They even accommodated me when I had an urgent appt by offering an earlier collection which I accepted and alerted me to an issue with VAT which t... See more

Rated 5 out of 5 stars

From start to finish an absolutely excellent service from Hereford branch. Experience was seamless, kept in contact throughout. All staff friendly and helpful. Picked my car up perfectly repaired an... See more

Rated 5 out of 5 stars

Very quick to replace rear bumper and respray front bumper. About 4 working days. Kept me informed along the way and explained the cost of the repairs. Cost was expensive (£1700 for replac... See more

Rated 5 out of 5 stars

Everything from start to collection and delivery was great. Car repair done, car washed, £10 worth of petrol put in. Couldn’t fault the lads, very nice and pleasant. Highly recommended this company... See more

Rated 5 out of 5 stars

I was kept informed of what was happening, where I was in the queue, and daily got a report on my car's progress through the system. I was treated with kindness and respect from start to finish, and t... See more

Rated 5 out of 5 stars

Following a car accident after 50 years of driving to say I was upset was an understatement. FMG Hinckley contacted me after I contacted my Insurers. From the first contact to the return of my car f... See more

Rated 5 out of 5 stars

My insurance recommended FMG, i was concerned on dropping my car off as i don't like driving on the motorway but they were brilliant, they arranged collection of my car and dropped it off. The gentlem... See more

Rated 5 out of 5 stars

Superb service all round from Thurrock Grays location. Excellent communication from all departments and regular updates. Repair was beyond my expectations and pick up and drop off of car and courtes... See more

Rated 5 out of 5 stars

Overall a great experience, very friendly & knowledgeable staff. Although I only had a paint work done, it all looks to be finished to a high quality & blends with the rest of the car. Would definite... See more

Rated 5 out of 5 stars

I wanted to pass on a message to everyone at FMG Repair Stourbridge for the amazing service I have received right from the start from the first call arranging the cars collection for inspection to the... See more

Rated 5 out of 5 stars

Just got my car back from FMG Hull and it looks better than it did before!! There was quite extensive damage to the front of my car as I'd gone into the back of a Range Rover. Because of this my car... See more

Rated 5 out of 5 stars

Absolutely outstanding service from start to finish and keeping me informed on every aspect of the process Highly recommend this company

Rated 5 out of 5 stars

Well done fmg once again. Fmg are a great car repair service who are second to none. Very good mechanics and receptionists. They help as much as they can to get you back on the road.excellent service.... See more

Rated 5 out of 5 stars

Bumper repair within a week of notification (I didn’t need a courtesy car). All looks good. Many thanks.

Rated 5 out of 5 stars

Even though the job they did was through insurance FMG did a fantastic job as well as made sure to fit my needs. Wonderful work and customer service! Highly recommend.

Rated 5 out of 5 stars

What can I say about this company FMG motors Leicester had my my repair the drivers and all the staff they work so hard to get my car back to me i was updated on my car and promised a... See more

Rated 5 out of 5 stars

They picked up my car only had it for one week repair was great and when I picked it back up lovely and clean thank you again

Rated 5 out of 5 stars

I have just had repairs done on my car i am very happy with what they did. They kept me up to date on everything they were doing and I got my car back on the da they said it would be ready. First clas... See more

Rated 5 out of 5 stars

We were very happy with every thing as we had an accident the day we was going to Tunisia and when we rang them up, explained everything to them and asked them to go through our son due to us been awa... See more

Rated 5 out of 5 stars

Made a situation that was unfamiliar and quite stressful, a lot easier to navigate. Everything ran like clockwork and my car was soon back looking good as new. Special thanks to Tony who collected and... See more

Rated 5 out of 5 stars

Hereford Branch Brilliant and friendly service from both Tracey (in the office) and Jon (delivery driver). Communication was efficient & I felt well informed throughout. The repair was much quicker t... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’m a bit late in writing this review, but I just wanted to say how pleased I am with the service I received from FMG Repair Service in Bradford. After my car was involved in an accide... See more

Rated 5 out of 5 stars

I highly recommend this garage! I brought my car in for some repairs, and not only was the work done perfectly, but I got the car back looking absolutely spotless – both inside and out.... See more

Rated 5 out of 5 stars

Fantastic service from this garage on my car, through Tescos Insurance recently after a minor bump. Collected my car and dropped off hire vehicle, first class service. They kept me up to date on all... See more

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Company details

  1. Car Repair and Maintenance

Written by the company

Dealing with over 4,000 repair incidents per week. FMG Repair Services is the leading and largest, comprehensive automotive repairer in the UK. With 70 equipped Repair Centres nationwide, Mobile Repair, Glass Repair and Replacement service FMG Repair Services boasts one of the broadest range of repair solutions and services in the industry today.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

Amazing colleagues, updates and an immaculate repair

Couldn't have wished for a better service from start to finish.
My car needed a repair after being hit by an emergency service vehicle. FMG could have have communicated with me better through the whole process. They delivered my courtesy car, collected my vehicle, and the total time they had my vehicle was 9 days (7 working days), the repairs have been carried out so thoroughly and with such care you would never know there had ever been damage to the vehicle. The car came back spotless and you can see the care put into the work the team at FMG put into the car.
I was updated via text about the status of my vehicle at every stage and had a few phone calls with updates and to arrange the collection and drop off of my car.
Couldn't be happier with the service I received. I spoke to Gill and Julie from the Ellesemere Port Branch and they were both so helpful kept me updated. They were so accommodating in getting things sorted for me.
100% would recommend to anyone.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

FMG Hull were absolutely brilliant

FMG Hull were absolutely brilliant. They kept me informed on a regular basic either by text or a phone call. They brought a fabulous courtesy car whilst my car was in the workshop. When the delivery driver brought my car I thought they’d brought the wrong car! The repair works was so good, they cleaned my car. My car looked new. What a fantastic job. My thanks to them and the Customer Services team.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

FMG staff were so helpful and polite

FMG staff were so helpful and polite, keeping us informed throughout our car's repair progress in October 2025, and gave us an excellent courtesy vehicle to use during this process.
The parts and workmanship carry a reassuring five year guarantee. We are very happy with our dealings with them, and the car is good as new.

October 20, 2025
Unprompted review
Rated 2 out of 5 stars

The work was very prompt if not too…

The work was very prompt if not too quick, rather than order the correct colour strip they talked me into either removing the opposite side or change colour. On return was not unsatisfied with result. Used vehicle two days later only to find No real view from offside door mirror which was the initial job unless my head was placed directly on the steering wheel. Rand garage from 09:45 until midday closure with No answer. Hence negative review

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

My car was returned almost like brand…

My car was returned almost like brand new after light damage to offside wing and bumper. They very quickly and professionally removed a light scratch on the bonnet local to the damaged area after l pointed this out.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Quality Control appalling

FMG AYLESTONE RD LEICESTER
EXTERNAL CAR REPAIR. LEFT MY PRISTINE CAR INTERIOR IN APPALLING DISGUSTING MESS. ABSOLUTELY DISGUSTING STANDARD OF PROFESSIONALISM.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service thank you

Excellent service thank you, car picked up and dropped off on time and it looks like new after the repairs. Great communication throughout, friendly and helpful staff who all made a stressful experience better.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great communication from head office…

Great communication from head office down to local depot
Leaning loop all the way through
My insurance job
Super helpful sorting courtesy car out and gent who brought and delivered car could not have been more helpful snd friendly. Hull office
Repairs looks great and car came back clean too

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

We were very happy with everything

We were very happy with every thing as we had an accident the day we was going to Tunisia and when we rang them up, explained everything to them and asked them to go through our son due to us been away they did they kept him upto date with everything and when we got home 10 days later we was offered a curtesy car but on the day they were to deliver it our car was ready so we only went one day without our car

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed

Saga appointed FMG to collect and review our vehicle. We were puzzled as to why Motorbodies Weston was chosen, when it is about 40 miles from home, twice as far as Bristol or Gloucester. However it took a month from the accident to FMG appointing the garage. We rang and emailed numerous times to be given, say 5 days to collection, then nothing happened. Also I had to send photos twice, because apparently FMG couldn't send the ones I had sent to them to Motorbodies. The whole experience was very stressful and we couldn't understand the function of FMG as we seemed to have to do all the chasing and prompting.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, despite the long wait for a part.

My car went in for repair in April and I only got my car back this week, one part unavailable for months but Ian at the Dunfermline branch was excellent. He kept me updated regularly on the process of my repair and was helpful in providing advice on what to do when my MOT was due. Had a lovely courtesy car throughout and they made everything easy. Once the car was fixed they delivered it to my garage for its MOT. Everyone I dealt with was friendly and helpful. Great service from them. Thank you.

October 9, 2025
Unprompted review
Rated 4 out of 5 stars

ALL'S WELL

It took ages getting the one necessary part. My accident was on 14th June. Car came back today, Oct 3. The repairers did a first class job, and all communication was friendly and helpful. I'm driving around happily now. Thankyou, Mitcham branch!
(Incident no. 35303)

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Accident car repair

I have just had repairs done on my car i am very happy with what they did. They kept me up to date on everything they were doing and I got my car back on the da they said it would be ready. First class service

September 9, 2025
Unprompted review
Rated 5 out of 5 stars

FMG repair service were amazing 🤩

FMG repair service were amazing with my vehicle.. its had to go with them 3 times and all 3times the team have been amazing .. they were also helpful with giving myself and disabled son a courtesy car while ours was being repaired . And Josh came out 3 times and was amazing thank you so much all of you .

Highly recommended 10/10

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

FMG Repair Services in Leamington were fantastic when i was involved in an accident. Such friendly staff from the first phone call all the way to the end of my repairs. I was given regular updates that were easy to understand and my car came back better than brand new with a full valet. Could only give 5 stars but if i could i would have given more, thank you to the team at Leamington.

September 8, 2025
Unprompted review

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