Flowercard Reviews 25,210

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality and freshness of the flowers, highlighting their beautiful arrangement and the personal touch added by the accompanying card. Consumers appreciate the website's ease of use and the straightforward ordering process. Many reviewers mention the prompt and reliable delivery service, with orders arriving safely and on time. People find Flowercard to be a unique and thoughtful gift option suitable for various occasions, expressing gratitude for the company's kindness and helpfulness. Consumers highlight the flowers' natural charm and the delicate, vibrant combinations. Reviewers also appreciate that the flowers last longer than expected. The positive experiences extend to both sending and receiving Flowercards, with many recipients expressing delight and appreciation for the thoughtful gesture. The company is highly recommended for its excellent value, beautiful presentation, and the joy it brings to loved ones.

Based on these reviews

Rated 4 out of 5 stars
Verified

had to telephone as confusing information on Web site...very helpful person who was also confused re contradicting info on site. she told me to do over phone extra £2 suprized that extra 6.99 for pos... See more

Company replied

Rated 5 out of 5 stars
Verified

The quality of the flowers is very good and every one of my friends and relatives who have received one from me are delighted with them, especially for those living in apartments or small houses. The... See more

Rated 5 out of 5 stars
Verified

Quick and always arrives as requested it was lovely that it arrived on time as many don’t I like sending them as they are a lovely surprise

Rated 5 out of 5 stars

I had a surprise delivery from a friend from flowers in a card on the sudden death of my dear Mum. The flowers were absolutely gorgeous and also the box that they came in and it really cheered me espe... See more

Company replied

Rated 5 out of 5 stars
Verified

This item was easy to order online, lovely range of cards & flowers to choose from, fast dispatch and delivery was spot on time. Also very reasonably priced. Ordered for my Sisters Diamond Wedding and... See more

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Rated 3 out of 5 stars
Verified

I loved the concept so ordered a couple of these for Mother’s Day but super disappointed at the quality when they arrived, half the flowers had come out of the oasis & some were bent/broken…..I also t... See more

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Rated 5 out of 5 stars

The delicate and colourful arrangements from Flowercard are a breath of fresh air. They feel like a little piece of nature brought indoors. The staff's warmth and genuine kindness made the entire expe... See more

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Rated 5 out of 5 stars
Verified

Beautiful 'Sending Sunshine' flower bud card bought as a 'Get Well Soon' gift. Really cheered the recipient up! Delivered exactly when requested, and in perfect condition. Excellent value for money an... See more

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Rated 5 out of 5 stars

I’ve tried many flower delivery services, but Flowercard stands out for its quality, presentation, and longevity. The blooms last far longer than I expected, and the added personal touch of a card mak... See more

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Rated 3 out of 5 stars
Verified

It was bought as a birthday gift, blooms were disappointing on picture my Aunt sent me. The card went to 3 depots before being delivered to my cousins address where my Aunt was staying, on the order... See more

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Rated 5 out of 5 stars
Verified

Very helpful person on the phone as flower card was going to a hospice & wanted to make sure there was no inappropriate wording. Also wanted it delivered as quickly as possible which it was. Initiall... See more

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Rated 5 out of 5 stars
Verified

Website was problematic over the weekend and refused to process in the payment section. There is no contact no except an email address....this needs to be improved. However, on the Monday it worke... See more

Company replied

Rated 5 out of 5 stars

Honestly, I wasn't expecting much, but this little flower-filled card is SO cute!! it's giving classy. It's giving Pinterst board, it's giving I have my life together (even the I don't). Perfect for b... See more

Company replied

Rated 5 out of 5 stars

I'm over the moon with present from flowercard! The flowers were stunning – so fresh and beautifully arranged. The card was the perfect touch, and it all arrived in pristine condition. It was the most... See more

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Rated 5 out of 5 stars
Verified

I actually got to see the Flowercard that I sent to my sister when I visited her. It looked even better than in the picture , really lovely display of fresh flowers . Also it arrived early ! Only... See more

Company replied

Rated 5 out of 5 stars

I sent a Flowercard to a dear friend who was going through a tough time, and she couldn’t stop raving about how beautiful it was. The flowers arrived in perfect condition, and the arrangement was so e... See more

Company replied

Rated 5 out of 5 stars
Verified

Website easy to navigate, ordering process simple to follow. Lovely range of cards and flower arrangements. Flower cards always delivered safely & when they say they will be. My recipients so far have... See more

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Rated 3 out of 5 stars
Verified

The green foliage was dead and some of the flower heads where snapped, presumably when packing. The oasis the flower stems where placed in was bone dry, which obviously didn't help matters. I have u... See more

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Rated 5 out of 5 stars

Honestly, Flowercard is just brilliant. I'm not usually one for online flower orders, but I was so impressed. The website is a breeze to use, the selection is fantastic, and the flowers are just bre... See more

Company replied

Rated 5 out of 5 stars

Okay, I'm officially a Flowercard convert! I sent one to my sister for her birthday, and honestly, I was a little skeptical about flowers in a card. But wow! The website was super easy to navigate... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently heard about a long distance friend’s misfortune and wanted to do something to brighten their day. The delightful letterbox card with flowers made the perfect choice. It wasn’t too expensive... See more

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Rated 5 out of 5 stars

I received a flower card from this company. I have used them in the past and have always been really impressed so I was a little disappointed on the delivery we received. The flowers were wilted -... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order online and good to have a choice of card design. Most reassuring to receive regular tracking updates. Delivered between the quoted time frame of arrival.. Thank you very muc... See more

Company replied

Rated 5 out of 5 stars
Verified

Bought this Anniversary flower card as a gift for my sister& Bro-in-law. They were thrilled with it,also arrived on the day in perfect condition..Will definitely use flower card again and have recomme... See more

Company replied

Rated 5 out of 5 stars
Verified

The delivery was as asked . My friend that I had sent it to was thrilled by it , saying how beautiful it was and she had never seen a thing like it before . Her visitors were also very taken by it... See more

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Rated 3 out of 5 stars
Verified

Delivery took much longer than I was told which meant days we lost when the recipient could have e been enjoying the flowers.

Company replied

Rated 5 out of 5 stars
Verified

Fast efficient service My friend loved her pretty flower card

Rated 5 out of 5 stars
Verified

Thank you the card and flowers were really nice you got more exposure than you would normally expect. For some reason my name did not get put on the card so my brother and his wife put photos of it o... See more

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Company details

  1. Flower Delivery
  2. Florist

About Flowercard

Written by the company

Fresh Flowers Inside A Personalised Card - Delivered Straight To Your Door

A range of beautiful floral gifts to help you mark and celebrate every precious moment in life – from Happy Birthday to Happy New Home! Send a floral hug to someone special today.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

25K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


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Rated 1 out of 5 stars

Horrendous gift

Horrendous gift. The floral display is tiny and within 1 day the roses have wilted. When I visited my mother I was embarrassed at what had been sent. In addition knowing this was a gift for a birthday they put in promotional material which detailed the price of the gift I had sent. If I had known that the floral display would be so inadequate I would have ordered flowers from a florist it would have been cheaper.

Do not buy this gift hugely disappointing and not value for money

September 26, 2025
Unprompted review
Rated 2 out of 5 stars
Verified

They omitted to put on card who had…

They omitted to put on card who had sent it. I have emailed several times with no reply and phone line is unobtainable

August 25, 2025
Flowercard logo

Reply from Flowercard

Dear Rosemary,

We're so sorry to hear that the sender's name was omitted from your card and that you've had trouble reaching us. This is not the standard of service we aim for, and we sincerely apologise for the inconvenience and frustration this has caused. We have replied to your email to offer the best possible solution for this, and we would be happy to help further if you need it. 🌸

Kind regards,
The Flowercard Team 🌸

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Rated 5 out of 5 stars

I had a surprise delivery from a friend…

I had a surprise delivery from a friend from flowers in a card on the sudden death of my dear Mum. The flowers were absolutely gorgeous and also the box that they came in and it really cheered me especially at this very sad time. I will definitely be ordering from this company for birthdays & anniversaries in the future 👍

September 9, 2025
Unprompted review
Flowercard logo

Reply from Flowercard

Dear Sherry,

Thank you so much for your kind words. We are so very sorry to hear about the passing of your dear Mum.

It means a great deal to us that we could bring a small bit of comfort during such a sad and difficult time. We look forward to creating more beautiful arrangements for you in the future. 🌸

Kind regards,
The Flowercard Team 🌸

Rated 5 out of 5 stars
Verified

Flower card is unique and a lovely way…

Flower card is unique and a lovely way to send flowers to someone. I wish they operated in the USA as well as UK.

February 16, 2025
Flowercard logo

Reply from Flowercard

Dear Mrs Sharp,

We are so happy you find our Flowercards to be a unique and lovely way to send flowers to your loved ones here in the UK. 🌸

Kind regards,
The Flowercard Team 🌸

Rated 3 out of 5 stars
Verified

Delivery took much longer than I was…

Delivery took much longer than I was told which meant days we lost when the recipient could have e been enjoying the flowers.

August 25, 2025
Flowercard logo

Reply from Flowercard

Dear Mrs Brown,

We sincerely apologise for the delivery delay in your order. We understand how disappointing this must have been. Please contact our customer service team at cs@flowercard.co.uk with a photo of your Flowercard so we can offer the best possible solution for you. 🌸😊

Kind regards,
The Flowercard Team 🌸

Rated 5 out of 5 stars
Verified

The card we sent was to cheer a friend…

The card we sent was to cheer a friend up who has not been very well.
She was over the moon with them,They were placed on a low table so she could see them from were ever she was.They said the arrangement was very attractive.

August 25, 2025
Flowercard logo

Reply from Flowercard

Dear Mrs Willis,

Thank you for sharing this with us. We are so happy to know that your Flowercard brought a little joy and comfort to your friend and that she loved the arrangement so much. Your kind words mean the world to us. 🌸

Kind regards,
The Flowercard Team 🌸

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Rated 2 out of 5 stars
Verified

Disappointed

I appreciate you sending me some replacements flowers, but when I opened the box I was disappointed, how small they was, there was more greenery than flowers Ive put them straight in the bin, i will not be using your service anymore, or recommending to any of my friends and family, found them very expensive for very little flowers.

August 25, 2025
Flowercard logo

Reply from Flowercard

Dear Mrs Dennington,

We are so sorry to hear you were disappointed with your replacement Flowercard. We understand your frustration and truly regret that the arrangement did not meet your expectations for size and value. We would like to help resolve this for you. Please send the photo of your Flowercard to our customer service team at cs@flowercard.co.uk so we can investigate and offer the best possible solution. 🌸

Kind regards,
The Flowercard Team 🌸

Rated 3 out of 5 stars
Verified

Prompt delivery

Prompt delivery. Not the colours or flowers from the picture

August 25, 2025
Flowercard logo

Reply from Flowercard

Dear Mrs Mackay,

Thank you for your review. We're pleased that your Flowercard arrived so promptly, but we are truly sorry that the colours and flowers were not as you expected. Whilst we do our very best to ensure our gifts look exactly as advertised, we occasionally have to substitute blooms due to seasonal variations or to ensure the freshest quality. Please be assured that we will always use flowers of equal or greater value and match the colours as best we can. 🌸

Kind regards,
The Flowercard Team 🌸

Rated 5 out of 5 stars
Verified

Diamond Wedding Card

This item was easy to order online, lovely range of cards & flowers to choose from, fast dispatch and delivery was spot on time. Also very reasonably priced. Ordered for my Sisters Diamond Wedding and She loved them!! Would definitely recommend 👍

August 25, 2025
Flowercard logo

Reply from Flowercard

Dear Mrs Milburn,

We're absolutely delighted that your sister loved her Diamond Wedding Flowercard and that we could help celebrate such a special occasion. Thank you for your lovely feedback on our service, quality, and price. 🌸

Kind regards,
The Flowercard Team 🌸

Rated 5 out of 5 stars
Verified

It was delivered and liked

It was delivered on the day stated and very much liked by my 86 year old sister in law for her birthday. Thank you

August 25, 2025
Flowercard logo

Reply from Flowercard

Dear Michelle,

We are so glad that your sister-in-law loved her Flowercard and that it arrived right on time for her special day. 🌸

Kind regards,
The Flowercard Team 🌸

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Rated 5 out of 5 stars
Verified

Perfect

Perfect. Smaller than I thought but lovely.

October 1, 2024
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Reply from Flowercard

Dear Lisa,

Our Flowercards are a little smaller than usual, as they're a unique cross between a card and a bouquet, but we're happy you still found it lovely. 🌸

Kind regards,
The Flowercard Team 🌸

Rated 1 out of 5 stars

Lack of Customer Service regarding a complaint.

When I have used this Company in the past, I have been pleased with service. However, this time I wasn’t satisfied with some of the flowers that were clearly not going to last very long and I contacted Customer Service. Despite several emails that I sent I have only received an automated response. Does Customer Service not exist? I am appalled by this lack of customer care and I do not recommend using this company.

August 19, 2025
Unprompted review
Flowercard logo

Reply from Flowercard

Dear JW,

We are really sorry for not replying sooner. Our helpdesk is operational from Monday to Friday, 9 AM to 5 PM only so any queries received beyond that may be replied to the following week.

Kindly send us your order number or email address used so we can investigate and offer you the best possible solution. 🌸

Kind regards,
The Flowercard Team 🌸

Rated 1 out of 5 stars

Not impressed

Not impressed. Ordered a card for my sisters engagement. Never got delivered. They tried to dispute it as royal mail had said it was delivered. I went to all the trouble of getting my family member to contact royal mail as i live in Canada, which had delivered it to the wrong address. Alot of time and trouble, only then did they offer a refund. But also they contacted trust pilot to try and get my review deleted!!!! Shame on flowercard and shame on trustpilot for not allowing real reviews on here. This is a real account of what happened and neither of them wanted it posted. IF AND WHEN I receive my refund I will update my review. The public need to see this , what good is a refund if my sister never got her engagement gift? Complelty spoilt the event.

Update
They didnt refund the full amount.
Good god.

August 23, 2025
Unprompted review
Flowercard logo

Reply from Flowercard

Dear Kirsty,

We are incredibly sorry to hear about your experience. Please accept our deepest apologies for the disappointment and frustration this has caused, and for spoiling your sister’s engagement gift.

We would also like to clarify the matter regarding your first Trustpilot review. Reviews that mention or promote other businesses are flagged and removed by Trustpilot's moderation team. We want to assure you that we would never try to prevent you from sharing your honest feedback, and we take your comments very seriously.

We want to sincerely apologise for the unacceptable hassle you went through to resolve this from Canada. We take full responsibility for the outcome, and we understand that a refund and discount code cannot make up for a ruined special event. We are genuinely sorry we let you down. 🌸

Kind regards,
The Flowercard Team 🌸

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service

October 18, 2024
Flowercard logo

Reply from Flowercard

Dear Mrs Poole,

Thank you for your review! We're so glad to hear you had such an excellent experience with our service.

Your feedback means a great deal to our team, and we look forward to your next order with us. 🌸

Kind regards,
The Flowercard Team 🌸

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Rated 5 out of 5 stars

Beautiful flowercard

Ordering was very simple, reasonable price but most importantly mom was so pleased flower card was beautiful thank you will most definitely be using you again

August 9, 2025
Unprompted review
Flowercard logo

Reply from Flowercard

Dear Brenda,

Thank you for your wonderful review. We're so glad to hear your mom was so pleased and found her Flowercard beautiful.

We truly appreciate your kind words and look forward to your next order! 🌸

Kind regards,
The Flowercard Team 🌸

Rated 5 out of 5 stars
Verified
Flowercard logo

Reply from Flowercard

Dear Mrs Lodge,

Thank you for your feedback! We are so pleased that your recipient was delighted with their Flowercard. It truly makes our day to know that we helped bring a little joy.

We look forward to creating another beautiful Flowercard for you again soon. 🌸

Kind regards,
The Flowercard Team 🌸

Rated 5 out of 5 stars
Verified

Easy to order online and good to have a…

Easy to order online and good to have a choice of card design.

Most reassuring to receive regular tracking updates.

Delivered between the quoted time frame of arrival..

Thank you very much!

July 25, 2025
Flowercard logo

Reply from Flowercard

Dear Ms Newbold,

Thank you for your fantastic review. We're delighted you found the ordering process simple and appreciated the tracking updates. It's great to know your order arrived right on time.

We are excited to receive your next order. 🌸

Kind regards,
The Flowercard Team 🌸

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