FirstVet Reviews 7,434

So impressed! The vet was very knowledgeable, we felt reassured and it was a quick and easy call, highly recommended!

Very disappointed with FirstVet. The service is basically useless.
All they can do is tell you whether your pet’s symptoms sound like an emergency or not. That’s it.

They cannot diagnose anything, they cannot recommend any specific medications, and they are not allowed to prescribe anything.

It felt like paying just to be told "go to a vet or wait and see." I expected professional guidance, but it was more like a triage hotline. Definitely not worth the money.

I made an appointment for my cat who was suffering from a long-standing eye issue, as I wanted a prescription. And there comes the con: the vets on FirstVet cannot issue prescriptions! Just tea and sympathy. Absolutely useless. They should make it clear all they can do is give advice.

We have access to FirstVet via our pet insurance (with Many Pets). We've used the service twice now and have been very satisfied both times. The concept is great - by speaking with the video vet we've avoided two unnecessary in-person vets appointments, which A) we'd have had to pay for, B) would have caused the cats distress, and C) would have taken over an hour and a half out of both of our days (we always attend vets appointments together). With FirstVet, we only need one of us to take the appointment and the cats are comfortable in their own home.

We've actually spoken with the same lady both times (Dr. Malu) and she is wonderful. She is thorough and does a great job of reassuring us. She asks a range of questions and patiently listens to everything you have to say. She then does a visual check of the cat in question and is again very patient when you're wrangling the cat into position.

I particularly like that everything is kept within the single app. All of your pet records, appointment notes, advice and recommendations etc. Appointments are generally available within half an hour of opening the app, but it's completely your choice as to which vet you see and at what time suits you. It makes for a really slick experience that also doubles up as a dated record of events that you can share with your actual vet if needed.

FirstVet was the added value service on my insurance that I didn't know I needed. I now wouldn't take out another policy that didn't include access. It feels like an excellent safety net that I can keep in my back pocket. Highly recommend.

Had an appointment with Dr Louise Cox-O’Shea, as our dog had a small lump. The information and advice given was helpful and gave us a clear idea, of what we need to do.

This is a great service and we will use again, if required.

Wonderful

Excellent experience overall.

Received this service as part of my insurance. My pup was ill yesterday, vomiting and not able to defacate. Was quite worried, thought I'd give this a go as an alternative to rushing to the vets.

In my experience, the app doesn't send a pin code through unless you are off wifi and on your phone network, so if you have trouble activating the app try turning off wifi first.

As I had issues, it was a phone call rather than a video call. The Vet (Emma) phoned me on time and went through several questions and gave great advice which helped my pup immediately. I'm very thankful for such a good service and the advice given being spot on even without the need for video.

Our Cockapoo, Pablo has been ill over the last few days being unable to hold down his food and being lethargic in himself which is completely unlike him. To avoid paying out of hours fees to attend our actual vet, we tried FirstVet in the first instance to see whether they had any advice.

We spoke to Dr Ines Nunes and she was brilliant. She listened to all of our concerns and provided a response of what we need to look out for over the coming days, as well as an action plan of how to help him get better.
I then arranged a follow up call 3 days later and was (virtually) seen by Dr Ines Nunes once more. Again, she was incredibly informative and put my mind at ease on some reoccurring concerns that I had about Pablo.

I'm glad to say that Pablo is now on the mend after following Dr Nunes' advices so I can't thank her enough.

I would highly recommend using FirstPet, whether their services are included in your insurance or whether you just need some virtual advice. Not only did their plan of action help our dog get better, but it also saved us a very expensive visit to the vets!

Had to contact FirstVet when our 8yo rescue dog, Ollie, was vomiting copiously at 11.30pm last night . They are available through our insurance policy. Got a return call appointment within 15mins and spoke to Dr Rebekah D who was so lovely, kind and reassuring. She got us to show her Ollie's gum colour, palpate his tummy, check his ears for a high temp and asked many questions. Then explained it looked like gastritis. Recommended a course of action but to return to her if he continued to be sick. This was folliwed up with an email detailing all our discussion from the call. We made another follow up request for a consult because although much recovered in himself he had had one more vomiting episode. She came back to us within 15mins. Explained what she thought it may be, after another visual and verbal exam of him, and suggested an alternative course of action. This was then immediately followed by an email again, explaining her recommendations. So reassuring when we were worried sick. Highly recomnended.

Contacted firstvet for 1st time as our 17 week old puppy had a rash on her tummy, completely put our minds at rest, very professional and helpful. They emailed details of our call including any treatments that were advised. Overall could not fault and would not hesitate to use the service again.

I have used FirstVet on three occasions I cannot recommend them enough sometimes they have said I need to review a bit mainly they’ve put my mind at rest. They’re always pleasant very thorough highly professional experienced helpful. And you can pretty much call any time of day or night they’re included with my insurance policy and I now wouldn’t pick an insurance policy that didn’t have them and if I didn’t have them, I would pay anyway Much better than going to the vets in the middle of of the night who charged the absolute earth!!  decision or do I go to an emergency vet and put the animal through more distress? It’s so helpful to talk to these people highly recommended.

Earlier today I made my visit call to First Vets and spoke with Dr Dimitrios Psemmas regards a retaining milk tooth for my 6 month old puppy. Working in customer service all my life, I appreciate when you experience great service...many thanks for putting my mind at ease and the prompt follow up notes

Great experience. Our rescue dog had a fair bit of gunk in her eyes and we weren't sure if it was just allergies or something more sinister so I decided to pay for a call to this service. The vet was fantastic; patient and considerate, taking time to really look at our dog and ask questions about where we walked etc. Really put my mind at ease.
The report afterwards is thorough and very helpful especially if you're a bit emotional at the time and might miss details.
The service was so good that when it came time to renew my pet insurance I specifically opted for a company that includes free use of FirstVet.

The vet has been very kind and competent.

The vet was very thorough and advised me what to do. Definitely put my mind at rest.
Great service.

Great service.

I always get a call within the day and the help is always amazing.

Got a pet? Highly worth paying for this peace of mind.

After noticing my cat limping upon returning from vacation, I found Firstvet through research and booked an appointment with Dr. I. Despite the cat hiding during the consultation, Dr. I was patient and clear in providing advice. I was given a clear and concise journal after the consultation. I was very satisfied with the service and would highly recommend it to anyone.

Thank you FIRST VETS for providing a resolution to my problem. I had put too many words in the description box and this was causing the problem but you were very helpful indeed in helping me resolve the matter.

What a valuable service, especially on a Sunday when our vet is closed. Super, clear information, friendly and punctual, all with a genuine smile. Thankyou.

I get first vet through Napo and have been amazing so far.

First time using The FirstVet app found it easy to set up we had an appointment within 30 minutes and the Vet called on time. The video call was excellent we was given great advice and our minds set at ease. The emailed journal was brilliant it detailed our pup’s symptoms what was discussed so we didn’t have to worry we had forgotten anything important. Highly recommend this service.