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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the products, especially the printers, highlighting their ease of setup, speed, and high-quality prints. People find them to be a valuable tool for their projects, with some noting that the printers perform excellently right out of the box. The quality of the prints is frequently praised, with reviewers expressing satisfaction with the level of detail achieved. However, consumers have mixed opinions regarding the customer service, product and delivery service. Some encountered issues with contacting the company, particularly when needing to correct delivery addresses. Others have reported that the auto-leveling option isn't working. Despite these concerns, many customers are happy with the company's products and would consider purchasing from them again.

Based on these reviews

Rated 4 out of 5 stars
Invited

Preordered the printer in July and was expecting it mid august but it came late July so that was a nice surprise. The machine has been easy to set up and has worked great so far minus a few user error... See more

Rated 4 out of 5 stars
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I’ve had an Elegoo Neptune 4 Max for almost two years, and have been using their filament for over three years. The filament works great. The N4M had its quirks that support wasn’t too helpful with, b... See more

Rated 4 out of 5 stars
Invited

Very good printer, given the quality you get for the price, and allows to print large objects. A little lower quality that expected, but overall minimal issues and a good range of materials too. Prett... See more

Rated 4 out of 5 stars
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Pre-ordered a Centauri Carbon in January, but had to wait 6 moths to receive it. It turned out to be a first version, with some design flaws that had already been widely reported and fixed (but not i... See more

Rated 5 out of 5 stars
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Have 2 Centauri Carbons. Both excellent printers. Very easy to use, quick startup (due to precalibrated bed mesh) and great results. Have recommended them to everyone looking for a 3d printer. Sug... See more

Rated 5 out of 5 stars
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Elegoo got the printer out to me earlier that the expected delivery date, which was a nice surprise. The printer was very well packaged and the quick startup guide was clear and easy to follow. I hav... See more

Rated 5 out of 5 stars
Invited

The printer worked directly out of the box. Setup involved removing 3 shipping screws, loading filament, and initiating the startup routine (which only took a few minutes). It is fast compared to ot... See more

Rated 5 out of 5 stars
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Great 3d printer the Elegoo CC. Easy setup, great 2 sided bed plate, all presets for different types of filaments. Great speed with high speed filaments and regular type filament. This printer opens... See more

Rated 5 out of 5 stars
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I'm very impressive how good and easy the PET-G pro have been with printing. Been over a month now with 99% successful printing. The 1% has been user "error", forgot a handfull of times to clean t... See more

Rated 5 out of 5 stars
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Neptune 3 pro was my first printer. It was easy to use and setup, price was good. Print quality was pretty decent. Belts made a terrible noise when moving fast. Nozzles clog frequently but easy to cha... See more

Rated 5 out of 5 stars
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Saturn 4 ultra and water washable resins There is a full sheet about the resin usage it is very useful. For the first layers it is It is recommended to use a longer exposure time, but the eesing is... See more

Rated 5 out of 5 stars
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Elegoo has the best customer support and listens their user base. I have 4 Elegoo printers. An original Mars, Saturn, Saturn2 and a Neptune4. These printers have printed for years now and have been... See more

Rated 2 out of 5 stars
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Elegoo does not post low stars reviews, which happened for me with my Mars 3 Pro, and possibly is common for Orange Mega. It takes a lot of time to get Elegoo support attention. But when you finall... See more

Company replied

Rated 5 out of 5 stars
Invited

Great products at reasonable prices. I had the Neptune 4 Plus and since purchased a Centauri Carbon 3D printer and Phecda laser engraver. Very happy with my purchases, great quality products for a... See more

Rated 5 out of 5 stars
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Everything has been easy with Elegoo. Order and payment. Shipping was prompt. Delivery fast. I did have an item missing and it may or may not have been Elegoo's fault. The package was ripped... See more

Rated 5 out of 5 stars
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The machine is fantastic. I am new to 3d printing and setup was very easy. The learning curve was much easier than I expected. Fit and finish was great and the overall quality is exceptional. User man... See more

Rated 5 out of 5 stars
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Excellent, versatile and almost perfect 3D printer for home use. Had to wait some weeks until receiving, but it was worth every Minute of waiting. Cannot imagine to live without this tool anymore.

Rated 5 out of 5 stars
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I own three resin printers from Elegoo. All of them have worked directly out of the box with only the required leveling and slicer settings changes. Of course i have run into problems. I shattered the... See more

Rated 5 out of 5 stars
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Fully enclosed Centauri carbon 3D printer for only $299 let’s start there. Then the performance. Absolutely incredible it is a very fast printer. I own creality K1 max and Bambu A1 and this printer is... See more

Rated 5 out of 5 stars

Elegoo Centauri carbon. This is my 4th Elegoo FDM printer, (Neptune 4 plus and 2 Neptune 4 Max)and they are fantastic. I`ve just bought the Centauri carbon and this is another level. So easy to... See more

Rated 5 out of 5 stars
Invited

It's a tool not a project. With default Orca slicer profile, PLA and PETG print great (haven't tested anything else yet). Around 200 hours on the printer and it's still as sturdy, reliable and... See more

Rated 5 out of 5 stars
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This 3D printer has made me reconsider using another brand. Prints everything flawlessly. My clients love the build plates effects on their prints that I now use the build plate as my top visible laye... See more

Rated 5 out of 5 stars
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I have had to replace parts and full machines due to parts going bad. Elegoo has been awesome in covering or discounting these parts after speaking with them. I have had few non-user error issues, and... See more

Rated 5 out of 5 stars
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I have purchased three Elegoo printers as well as some of the electronics STEM kits and filament. I will continue to purchase from Elegoo. My one experience with customer support when one of my prin... See more

Rated 3 out of 5 stars
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Out of the box it worked fine. A month later the extruder kept clogging and because I had to keep unplugging and changing this part the wiring broke and I can’t get a complete extruder assembly so now... See more

Company replied

Rated 3 out of 5 stars
Invited

Printer works perfect 5 star... But Elegoo Lied about multi-color setup, it's now 9/23/25 and Still No info on multi-color good or bad... no time line given...

Company replied

Rated 5 out of 5 stars
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I have bought both the Saturn 4 Ultra and the Neptune 4 Plus. They are both extremely fast printers. While I have gotten some failures, that is because of user error, aka, me being a noob. Once you ge... See more

Rated 5 out of 5 stars
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I purchased the centauri carbon printer and really cant say enough about how much i like it. The printer is built very well the materials used are great it looks very sharp and it prints awesome right... See more

Rated 2 out of 5 stars
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Package was not protected in a right way so a part of the spool broke off during transportation. Since I use a roller to feed my TPU printer I had to put the filament on another empty spool.

Company replied

Rated 5 out of 5 stars
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Straight out of the box this printer is better than any other printer in its price range and I really believe it competes with $600-$1,000 printers. Can’t wait for Elegoo to release the planned upgrad... See more

Rated 3 out of 5 stars
Invited

Lots of bugs, the autoleveling option is not working, i always have to adjust the offset. The spare components are non existent on the site or they have a big delivery time. I regret that i purchased... See more

Company replied

Rated 5 out of 5 stars
Invited

I have always loved the Elegoo products and the quality is unmatched. The filament is smooth and and bubble free leaving my prints incredibly smooth. Will always order from them. Hope one day I can be... See more

Rated 5 out of 5 stars
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Printer was shipped earlier than expected and arrived safely. Been printing ever since. It’s incredibly fast and delivers detailed prints. Very happy with our purchase.

Rated 5 out of 5 stars
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I have been dealing with Elegoo for quite sometime now and couldn't be any happier. I have purchased 5 3D printers and plenty of resin over the years. If I ever have a problem the customer service is... See more

Rated 5 out of 5 stars
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The response to my inquiry about a possible bad switch on my Saturn 2 was beyond expectations. A helpful email and video to diagnose the problem was followed up with a process to order the part, all i... See more

Rated 5 out of 5 stars
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I never had any trouble; delivery was always fast and reliable. I did not need customer support or something like that. The products, like printer and filaments, are top-notch

Rated 5 out of 5 stars
Invited

I did not expect much when purchasing the Centauri Carbon, but this really is a very good printer that punches way above its price.

Rated 5 out of 5 stars
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Shipping was slow, but it still arrived ahead of the projected time and by a few weeks of memory serves. It was packed well, and required little set up. It has worked great with no problems si... See more

Rated 4 out of 5 stars
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When I realized I had put an incorrect delivery address on my order, I had difficulty contacting the Elegoo team to correct the mistake. No contact phone and a customer service email buried deep in t... See more

Company replied

Rated 5 out of 5 stars
Invited

The PLA filament works great, no difficulties, no problems. Spool after spool, month after month, it consistently prints very well.

Rated 5 out of 5 stars
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Truly a great service and good products at a fair price! Basically the only filament that I use on my bambu lab and creality printers. Good Support service as well!

Rated 4 out of 5 stars
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i only use RAPID PETG its great prints fast and good as PLA just needs to be a bit cheaper cuz 14e/kg is too mutch 11 would be good

Rated 5 out of 5 stars
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I want to just say, Thank you to Elegoo for bringing a reasonably priced 3D printer to market that outshines the competition. I have owned over 7 different 3D printers and no one comes close to the qu... See more

Rated 5 out of 5 stars
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I have bought 3d printers filament, resin, STEM kits, and there is no question in my mind that they are the best at all of them. They make superior product for much cheaper, and I would take them any... See more

Rated 5 out of 5 stars
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I absolutely love this printer! It has been reliable for me through quite a few prints now. I got it in early summer and have put it through a number of PLA prints, including glitter PLA, with no issu... See more

Rated 5 out of 5 stars
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Have done several orders, all went great on every single one. DHL seems to have lost one of my packages but they found it after a few days (and calls), but that's not elegoo fault.

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Company details

  1. Electronics Store
  2. Electronic Spare Parts and Components Store
  3. Equipment Supplier
  4. Handicraft
  5. Printer and Scanner Store

Written by the company

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.

Why Choose ELEGOO?

Written by the company

*Fast shipping with local delivery *Up to one-year warranty *100% secure payment *Lifetime Support

Contact info

3.9

Great

TrustScore 4 out of 5

428 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

You can't beat the quality at this price point.

I want to just say, Thank you to Elegoo for bringing a reasonably priced 3D printer to market that outshines the competition. I have owned over 7 different 3D printers and no one comes close to the quality of your machines for the price. You have earned my loyalty as an Elegoo Customer.

September 17, 2025
Rated 1 out of 5 stars

Customer service

4 months after purchase and within warranty internal screws fell out and led to the breaking of my screen. Customer service refused to replace it despite the fact that it was clearly assembled incorrectly. Be careful with this one

September 29, 2025
Unprompted review
ELEGOO logo

Reply from ELEGOO

Dear customer,

thank you for taking time to leave your review.
Sorry that you have issue when using and we can understand your feelings very well.
Currently the information you provided is limited and can't better confirm your issue.
We tried to contact you and would like to provide support as soon as possible, please kindly have a check. Or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.

Best regards,
ELEGOO Team

Rated 5 out of 5 stars
Invited

Delivered early!

Elegoo got the printer out to me earlier that the expected delivery date, which was a nice surprise.
The printer was very well packaged and the quick startup guide was clear and easy to follow. I have had the printer a month and it works very well, I've not tried many other printers but for the price it's a great product and I would say its ideal for a beginner or a classroom. I would definitely purchase from elegoo again.

August 5, 2025
Rated 5 out of 5 stars
Invited

Neptune 3 pro was my first printer

Neptune 3 pro was my first printer. It was easy to use and setup, price was good. Print quality was pretty decent. Belts made a terrible noise when moving fast. Nozzles clog frequently but easy to change and came with extras. I highly recommend as a first option for new users getting into the hobby. Elegoo filament is top notch and is my first choice of filament.

November 22, 2024
Rated 1 out of 5 stars

This review should be zero stars as one…

This review should be zero stars as one is far too generous and significantly more than Elegoo deserve.

I bought a Centauri Carbon directly from the Elegoo website recently, the printer arrived on time with a completely undamaged box which I checked before signing for, when I unpacked the printer all seemed fine, set the machine up, ran the setup and calibration and did a couple of test prints and then things started failing, at this point I've only had the machine for two weeks but its out of the main return window as set by Elegoo.

The bed plate was faulty so I contacted support, Elegoo support responded quickly enough sent links to videos to disassemble the leveling mechanism, this is where I found a large dent and damage to the printer underside that was not caused in shipping.

Given the damage I've asked for it to be replaced or refunded so contacted Elegoo support as per the UK consumer act of 2015. The support team so far has been the worst I've ever encountered, they are are arrogant, dismissive, evasive and inept beyond words, they constantly ask for more and more evidence which is completely ignored, how you can reasonably call this support is beyond understanding.

They've since come back and told me to claim through Seel for damage during shipping when I've explained multiple times that the shipping package is undamaged, I've provided photo's of every side and inside of the box only for them to be ignored, Seel would only be liable in a limited form for damage and loss only for shipping, the support operatives can't seem to grasp their own companies arrangements it seems.

I'm now escalating this to my bank and consumer rights, this company should not be allowed to trade in the UK in this manner, they absolutely talk a good game and supply plentiful platitudes but do absolutely zero that amounts to actual helpful action to help customers and they certainly do not honour products warranties for what ever they are worth.

In my experience, Elegoo sells second rate products that fail quickly and are not in my personal opinion worth half of what they charge, not only that they do not stand behind the products, they take your money and run, never ever again will I purchase anything Elegoo as the whole experience has been utterly disappointing.

As of 28 Sept 2025, Elegoo have not reached out as stated in their reply to my review. There is an existing case in place which their canned AI meaningless reply system and then a request for more information clearly can't see nor process, as previously mentioned this is pure lip service and utterly useless in moving towards a resolution, DO NOT BUY FROM ELEGOO!

September 25, 2025
Unprompted review
ELEGOO logo

Reply from ELEGOO

Dear customer,
Thank you for taking time to leave your review.
We're sorry for the trouble. We are following your issue and please do not worry, we will follow up the issue until solved.

Sorry for any inconvenience caused to you by this order. Thanks and have a nice day.

Best regards,
ELEGOO Team

Rated 4 out of 5 stars
Invited

Difficult to reach customer service

When I realized I had put an incorrect delivery address on my order, I had difficulty contacting the Elegoo team to correct the mistake. No contact phone and a customer service email buried deep in their website. Elegoo did, however, continue to work to correct the address. After three unsuccessful delivery attempts, we did receive the package. My grandson loves his Elegoo 3-d printer.

July 1, 2025
ELEGOO logo

Reply from ELEGOO

Dear customer,
thank you for taking time to leave your review.
Sorry that you have issue regards the shipping and sorry that you are not satisfied with our service. We will improve it.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at 3dp@elegoo.com to solve.

Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team

Rated 3 out of 5 stars
Invited

Out of the box it worked fine

Out of the box it worked fine. A month later the extruder kept clogging and because I had to keep unplugging and changing this part the wiring broke and I can’t get a complete extruder assembly so now I have a big paperweight.

September 24, 2025
ELEGOO logo

Reply from ELEGOO

Dear customer,
Thank you for taking time to leave your review.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.

Best regards,
ELEGOO Team

Rated 2 out of 5 stars
Invited

Package was not protected in a right…

Package was not protected in a right way so a part of the spool broke off during transportation. Since I use a roller to feed my TPU printer I had to put the filament on another empty spool.

August 29, 2025
ELEGOO logo

Reply from ELEGOO

Dear customer,
Thank you for taking time to leave your review.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.

Best regards,
ELEGOO Team

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