Preordered the printer in July and was expecting it mid august but it came late July so that was a nice surprise. The machine has been easy to set up and has worked great so far minus a few user error... See more

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Company details
- Electronics Store
- Electronic Spare Parts and Components Store
- Equipment Supplier
- Handicraft
- Printer and Scanner Store
Written by the company
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Why Choose ELEGOO?
Written by the company
- *Fast shipping with local delivery *Up to one-year warranty *100% secure payment *Lifetime Support
Contact info
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- elegoo.com
Replied to 91% of negative reviews
Typically replies within 1 week
Great High Quality Printers and Resins
You can't beat the quality at this price point.
I want to just say, Thank you to Elegoo for bringing a reasonably priced 3D printer to market that outshines the competition. I have owned over 7 different 3D printers and no one comes close to the quality of your machines for the price. You have earned my loyalty as an Elegoo Customer.
I love my ELEGOO 3-D printer is a great…
I love my ELEGOO 3-D printer is a great printer and parts are easy to get
You guys have always been GREAT to deal…
You guys have always been GREAT to deal with.
Customer service
4 months after purchase and within warranty internal screws fell out and led to the breaking of my screen. Customer service refused to replace it despite the fact that it was clearly assembled incorrectly. Be careful with this one

Reply from ELEGOO
Delivered early!
Elegoo got the printer out to me earlier that the expected delivery date, which was a nice surprise.
The printer was very well packaged and the quick startup guide was clear and easy to follow. I have had the printer a month and it works very well, I've not tried many other printers but for the price it's a great product and I would say its ideal for a beginner or a classroom. I would definitely purchase from elegoo again.
Good printer for great price
I did not expect much when purchasing the Centauri Carbon, but this really is a very good printer that punches way above its price.
Neptune 3 pro was my first printer
Neptune 3 pro was my first printer. It was easy to use and setup, price was good. Print quality was pretty decent. Belts made a terrible noise when moving fast. Nozzles clog frequently but easy to change and came with extras. I highly recommend as a first option for new users getting into the hobby. Elegoo filament is top notch and is my first choice of filament.
High quality
High quality, affordable, easy to use. I now prefer to use my Centauri Carbon over my Bambu. Wish I had 10 of them!
PLA filament works great
The PLA filament works great, no difficulties, no problems. Spool after spool, month after month, it consistently prints very well.
This review should be zero stars as one…
This review should be zero stars as one is far too generous and significantly more than Elegoo deserve.
I bought a Centauri Carbon directly from the Elegoo website recently, the printer arrived on time with a completely undamaged box which I checked before signing for, when I unpacked the printer all seemed fine, set the machine up, ran the setup and calibration and did a couple of test prints and then things started failing, at this point I've only had the machine for two weeks but its out of the main return window as set by Elegoo.
The bed plate was faulty so I contacted support, Elegoo support responded quickly enough sent links to videos to disassemble the leveling mechanism, this is where I found a large dent and damage to the printer underside that was not caused in shipping.
Given the damage I've asked for it to be replaced or refunded so contacted Elegoo support as per the UK consumer act of 2015. The support team so far has been the worst I've ever encountered, they are are arrogant, dismissive, evasive and inept beyond words, they constantly ask for more and more evidence which is completely ignored, how you can reasonably call this support is beyond understanding.
They've since come back and told me to claim through Seel for damage during shipping when I've explained multiple times that the shipping package is undamaged, I've provided photo's of every side and inside of the box only for them to be ignored, Seel would only be liable in a limited form for damage and loss only for shipping, the support operatives can't seem to grasp their own companies arrangements it seems.
I'm now escalating this to my bank and consumer rights, this company should not be allowed to trade in the UK in this manner, they absolutely talk a good game and supply plentiful platitudes but do absolutely zero that amounts to actual helpful action to help customers and they certainly do not honour products warranties for what ever they are worth.
In my experience, Elegoo sells second rate products that fail quickly and are not in my personal opinion worth half of what they charge, not only that they do not stand behind the products, they take your money and run, never ever again will I purchase anything Elegoo as the whole experience has been utterly disappointing.
As of 28 Sept 2025, Elegoo have not reached out as stated in their reply to my review. There is an existing case in place which their canned AI meaningless reply system and then a request for more information clearly can't see nor process, as previously mentioned this is pure lip service and utterly useless in moving towards a resolution, DO NOT BUY FROM ELEGOO!

Reply from ELEGOO
Difficult to reach customer service
When I realized I had put an incorrect delivery address on my order, I had difficulty contacting the Elegoo team to correct the mistake. No contact phone and a customer service email buried deep in their website. Elegoo did, however, continue to work to correct the address. After three unsuccessful delivery attempts, we did receive the package. My grandson loves his Elegoo 3-d printer.

Reply from ELEGOO
it's ok thanks
Out of the box it worked fine
Out of the box it worked fine. A month later the extruder kept clogging and because I had to keep unplugging and changing this part the wiring broke and I can’t get a complete extruder assembly so now I have a big paperweight.

Reply from ELEGOO
Package was not protected in a right…
Package was not protected in a right way so a part of the spool broke off during transportation. Since I use a roller to feed my TPU printer I had to put the filament on another empty spool.

Reply from ELEGOO
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