Electronic Centre Reviews 68

Ordered a birthday present with next day delivery, 5 days later still nothing not even a dispatched notification
Called the company and was fobbed off with a blame of DPD
A disappointment birthday boy. Won’t be using again

Really good service. Very happy this end and quick delivery.

Once again the Electronic Centre have really helped me out. We had a problem with our CCTV system and the supplier quoted over £1000 to replace. John came out and had a look at the system. He replaced the power unit for £100 and we are up and running again 100%. I cannot recommend the Electronic Centre highly enough.

I have been a customer with these guys for 50 years or so. In the early days Eddie was a fund of information and helped me get on the DJ trail. The level of service is first class, range of product great, knowledge of staff really good and pricing is always within market range. My son is now a customer and gets the same level of service I have experienced. John is following in the family tradition of giving good service and delivering a wide range of products to suit all types of customers. All round great guys and I love a trip in for a chat and to see what's new. They do need another engineer though.

Actually been going to the store for over 15 years and the knowledge that they have is great when you are in store. I have purchased CDJs, mixers, controllers speakers, leads and an audio players from here, no issues with anything I’ve purchased. Great store, mark and John are very knowledgeable.

Had a great experience recently having purchased some new equipment. The team was super helpful in answering any questions and spent time with me discussing my options. The whole process was super smooth! Many thanks.

Great range of DJ equipment, with good pricing.

absolutely love this shop. just got the new Pioneer AZ from them today. super fast delivery and they were able to get me this quicker than anyone else. brilliant friendly staff

I’ve bought many items from here over the years. Always really friendly and knowledgeable staff. Nothing was too much trouble today, they answered all my many questions! Lovely family run business, I would definitely recommend 100%.

Great to have a store like this still around, they’re bound to have every cable and adapter under the sun. Staff are very knowledgeable and have always been helpful

Purchased a shure microphone mic was £30 more expensive than online music shops for a start but anyway decided I’d support local business. Took mic home never used it as my mother told me she had bought me one already as a Christmas present . Bring mic back new not used and refused a refund and tried to tell me I culd be bringing back a fake wise up guys you’s are in the industry years certainly wuld be able to spot a fake. An insult to myself with other customers in the shop. Avoid because you simple won’t get an exchange or refund if needs be

Left in teac cassette deck to be repaired having told them previously over the years had soundbar then subwoofer for repair to no avail this is the 3rd item could not fix plus sold me a faulty numark cartridge to be told to put isopropyl on it thats £40 maintaining fees which is kept plus £59 cartridge I'm left with out of pocket the moral of the story here is don't expect any repair jobs done if the tape deck was even looked at?

If I could give a zero I would, which is sad as years ago this was a trusted business I used many times.

Issue is I left in Soundbar that wasnt powering on 2nd August 2023, with a promised update by 2nd September 2023 (as per receipt) , Paid £40 non refundable deposit to be taken off the repair if possible

To date I have never been phoned or left a voice message about this repair. I have phoned up on 9 separate occassions for update to be told various updates like family issue had stopped the repairs for a while, havent had a chance to look at it yet, its on the bench we will update you soon etc... etc... until I phoned today and was told it was not repairable , no parts available, and they had tried to phone me at end of 2023 with an update but got no answer, when I challenged I had not received a voicemail or missed call they then said they must have the wrong number. I then challenged why wasnt I told that on the many occassions I had phoned for update, including from the start of 2024.... they didnt have an answer to that.

So waited 7 months for a repair or an update, phoned 9 times over that time and until today was strung along with various excuses, and now on this last call have been told it is unrepairable.

I said I realised the deposit was non refundable but because of the actual lack of service or anything close to a response is there anything could be done with that, was told no.

So as I say, sadly will have to leave this review and urge others to not use this shop for repairs as Zero Comms, zero repair and a £40 bill for that.

Examples:
Cooler Master MWE Bronze 750W V2 PSU / Power Supply £139.99 - online famous retailer £65
2.7v Zener diode £0.79 - famous component retailer £0.15
Only sells 0.25 Watt resistors in packs of 10 at £2.00 - I can easily find 100 pack online for same price.

Never have any hassle with the guys there. Friendly and knowledgeable especially when youre looking for a widget that you dont know the real name of :)
Bought a wee backup desk a few months ago and it blew second time out of the box. No fault of the shop. These things happen. Still had the receipt (which is so unlike me) Gave me the replacement straightaway. No questions asked.
No hassle as always.

Thanks lads. Much appreciated.

Absolutely dreadful people . I bought a turntable from them on line . It arrived but was faulty , Refusing to return my calls rude arrogant and uncaring. Guy called Ross constantly telling me he would call back but never did Eventually they told me to send the turntable back at my own cost which I reluctantly did . I have proof of delivery and a signature saying they have received this back but they deny having it and wont refund me . So they have got my money and the faulty turntable and I am £179 out of pocket . In short they have ripped me off . The customer service here is shocking STAY AWAY . If anything goes wrong like it did for me you will lose your money ABSOLUTE CROOKS

I was in a big hurry to get the product and they were very quick with the delivery. Excellent job. Everything arrived flawless.

I bought few things to set up a turntable for my daughter. I needed a needle/cartridge, pre-amplifier and some powered speakers. Not only did they match or beat online prices the help and advice was excellent. Guys went out of their way to help with a grounding issue I had. I would highly recommend them.

Great customer service, I was unable to complete the purchase due to the lack of availability of Pioneer mixers in general, nothing to do with Electronic Centre and beyond their control. It looks like they are in stock online but it is a glitch on the website that was explained to me when I called and spoke to a lovely customer service advisor. It's always worth talking to them before leaving a negative review as I believe they are doing their absolute best during a testing time with Brexit and the war in Ukraine leading to a shortage of components just talk to them before being negative :)

Good service, ok so ordered the Roland T8 a few months back, received today, although this was on pre order, I understood that Roland had problems filling orders, the staff are quite helpful by phone and their web chat service.

Nice clean website, easy to navigate.

This was cheaper than some of the big web competitors, who yes probably got their quotas first and charge more.

To me I’m all for supporting the smaller businesses, where I’d rather spend my hard earned pennies.

Thank you, I will definitely be buying more gear in the near future