electricshop.com Reviews 3,097

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its competitive pricing, often highlighting savings compared to other retailers. The ordering process is described as quick and painless, and consumers appreciate the excellent delivery coordination, which includes timely updates and flexible options. People are also impressed with the quality of service they receive. Many reviewers specifically mention the helpfulness and friendliness of the staff, both online and over the phone. The prompt and efficient resolution of issues, along with proactive communication, further contributes to a positive customer experience. Consumers also appreciate the speed of delivery and the careful packaging of products.

Based on these reviews

Rated 5 out of 5 stars

Rang & spoke to Sonny who was very helpful & gave clear instructions on how to proceed with my order - very impressed with service & speed of processing - very pleased with my purchase thank you 10/10... See more

Rated 5 out of 5 stars

Great wee find this place, price, product, reviews all bang on. Dyson V10 ordered and delivered in 2 days, they are an authorised Dyson reseller, so full 2 year warranty applies. Excellent service,... See more

Rated 5 out of 5 stars

What a great experience! We had chosen a food processor and found electricshop to be incredibly good value. We rang up and spoke to Ed who was very helpful, ordered online once we had had confirmati... See more

Rated 5 out of 5 stars

Needed a hoover quickly. Always had Dyson and googled this specific model - found this company and decided to go with them. Very fair price , one of the cheapest around, and had absolutely no problems... See more

Rated 5 out of 5 stars

Electricshop offered the best price for the item I wanted. Ordered on a Sunday but received a confirmation email more or less immediately and two days later item was delivered by DPD. Electricshop kep... See more

Company replied

Rated 5 out of 5 stars

Fantastic service!Fantastic price! Fantastic product! What more can I say? They kept me totally informed all the way, delivery was fast and efficient, well packaged Shark stick cleaner. Electricshop w... See more

Company replied

Rated 5 out of 5 stars

Brilliant company. Customer Service replied to my query speedily and the delivery service was fast too. Received the colour I wanted that wasn’t available to order. Great product and I’m so happy wit... See more

Rated 5 out of 5 stars

So lucky to have found electrishop.com as the price of my new Sebo vacuum cleaner was well under the price of anyone else. Even better it was delivered within a couple of days with DPD and it was FRE... See more

Rated 5 out of 5 stars

I hadn't noticed them before but it popped up in Pricespy when I was looking for a Dyson V10 as the best price of a proper retailer. Ordered Friday lunch and item arrived Sunday morning despite only u... See more

Company replied

Rated 5 out of 5 stars

Just to confirm what others have recently said about Electricshop.com. Dyson V11 Advanced. Best price on Internet. 3-4 day delivery promised. DPD delivered in under 48 hours. Top job guys... take a bo... See more

Company replied

Rated 5 out of 5 stars
Verified

This black smooth cooking hob is just what the doctor ordered for a non complicated cook. It is very simple to use and well engineered for installation. It took two of us approximately twenty minu... See more

Rated 5 out of 5 stars
Verified

Having been let down by another on-line retailer who promised next day delivery but then said 4 days, we were thrilled to find electricshop could sliver exactly what we wanted, and when we needed it... See more

Rated 5 out of 5 stars

Bought an amplifier - really good value. I wasn’t sure if the amp was faulty or my speakers were a problem. Contacted electric shop. Sunny called back and sorted return and check immediately. All was... See more

Company replied

Rated 5 out of 5 stars

They were absolutely brilliant ! I cant thank this organisation enough! After being let down by another high street retailer , Electrcishop came to the rescue . Not only was the Samung TV £150 chea... See more

Rated 5 out of 5 stars

Got my coffee machine from electricshop.com recently and I couldn't be happier. I was looking for specific model which wasn't available for shipping for another couple of weeks at every other sho... See more

Rated 5 out of 5 stars
Verified

Needed to replace a Bosch steam generator iron which had failed after many years use. Went to the Electricshop website, found a replacement, at a price far better than Argos, ordered on line, advised... See more

Rated 5 out of 5 stars

After reading some negative reviews below, I thought it was only right to share my positive experience. I ordered a pair of BOSE wireless headphones 1) Cheapest site on the internet 2)... See more

Company replied

Rated 5 out of 5 stars

Super speedy delivery. Item arrived via DPD, with the added reassurance of a pin code required on delivery so the parcel could not be misdelivered. Packaged strong and soundly. Sebo Cylinder K1 Pet... See more

Rated 5 out of 5 stars

Never heard of this company before but what can I say,i ordered these speakers on line at 2-15 pm on Wednesday 27th and arrived no less than 1.09pm Thursday 28th August that to my reconing that’s 11.5... See more

Company replied

Rated 5 out of 5 stars

Wow! Couldn’t believe price of Bose headphones, you know when something’s too good to be true, well I checked out reviews, satisfied with what other customers put, happy to purchase item, guess what,... See more

Rated 4 out of 5 stars

Cheaper by far than any other company selling Dyson, so it was win win win., all up and running with a 5 year parts and replacements for five years, used nothing else for 40 years now and they do las... See more

Rated 5 out of 5 stars

Ordered a new Dyson vacuum cleaner this week. Electricshop.com had the best price for the one I wanted. Advertised 3-4 day free delivery, but DPD turned up with the goods 48hours later. Excellent prod... See more

Company replied

Rated 5 out of 5 stars

Buying from electricshop.com meant an £80 saving over Amazon for two pairs of Bose headphones, but I was worried about delivery times, so I emailed the shop and was delighted to get a helpful reply... See more

Rated 5 out of 5 stars

Bought a Dyson V15s Detect Submarine and can only say my experience was excellent. Product arrived on time and is excellent, truly doesn’t disappoint and neither did the electric shop. Kept fully info... See more

Rated 5 out of 5 stars

Brilliant service from start to finish. I had a couple of questions about the freezer I was thinking of ordering so I used the live chat, no long wait, questions answered and I placed the order that... See more

Rated 5 out of 5 stars

Ordered 2 food processors on a bank holiday. Was phoned soon after to check I had meant to order 2 & hadn't made a (expensive) mistake. Was also offered a choice of delivery days, the soonest being ju... See more

Rated 5 out of 5 stars

These guys are amazing...bought the bose 500 soundbar with base module on black Friday and item was delivered to me next day even when I selected standard delivery which should have taken between 3-5... See more

Rated 5 out of 5 stars

Ordered Samsung HWF-551 soundbar on Friday evening. Contacted by email on Monday, with confirmation of delivery on Tuesday giving not only the time slot, but drivers name, and also the option to leave... See more

Rated 5 out of 5 stars

I ordered from this company as I would from any other Internet company. However the service I received was much better than the norm. I provided a credit card with an old address on. Not onl... See more

Rated 5 out of 5 stars

Just before Christmas, I ordered a new TV from electricshop with a soundbar system. I found that electricshop dispatched quickly (within 7 days) and when I was concerned regarding delivery they we... See more

Rated 5 out of 5 stars

This review is based on one purchase. Our order was placed on 26th December, delivered on 28th and arrived well packaged. The cost of the item was approximately £20.00 less than other retailers. The... See more

Rated 5 out of 5 stars

A great buy from a very good company. Ordered a Dyson V15 at a great price and received quickly (did have a bit of a problem with DHL, their courier but that's not their problem). Very pleased with v... See more

Company replied

Rated 5 out of 5 stars

Initial review was a poor one. This review is in thanks of a super quick response to a missing/delayed delivery from DPD. Once the Electricshop guys were on the case, we had our delivery within 24hrs... See more

Company replied

Rated 5 out of 5 stars

All staff that we spoke to were very helpful and friendly. The product that we ordered online wasn't available so we were sent a superior model at the same price. So much better than any high st... See more

Company replied

Rated 5 out of 5 stars

Was very wary of using a new (to me) online company but there was no need to worry. The Sebo vacuum that I purchased was the cheapest that I could find and delivered in 2 days. Great service overall a... See more

Company replied

Rated 5 out of 5 stars

Ordered a Dyson V10 absolute at 16:00 on 31/07 at a very good price, and it was delivered at 13;00 on 02/08, amazing service, and it works beautifully. Well done electricshop

Company replied

Rated 4 out of 5 stars
Verified

Entire ordering process was very smooth and the team were very helpful when I phoned to enquire about my order. The only downside is that the tv I ordered gave me eye strain and headaches (not a tv f... See more

Rated 4 out of 5 stars
Verified

Having paid for the next day delivery service our TV arrived mid morning, which was great. However, we were not told that we would need to buy additional accessories to use the SMART functions. When t... See more

Rated 4 out of 5 stars
Verified

Having ordered a Bosch cleaner rated by Which as the best in its class it took a call to electric shop to be told the cleaner which had been available at the time of ordering was now out of stock. It... See more

Rated 5 out of 5 stars
Verified

The product I wanted was in stock, cheap compared with virtually all other online stores, delivery was free and most importantly, was available within a couple of days of when I placed my order. The... See more

Rated 4 out of 5 stars
Verified

Greta price. Swift and informative resposnes to any questions. A little surprised that I had to chase to arrnage the delivery. On the delviery, advanced notice was very useful however only four of the... See more

Rated 4 out of 5 stars
Verified

Needed a new fridge just two weeks before Xmas. Having decided to buy the more expensive Liebherr larder model (as my Hotpoint had failed twice in 6 years), Electricshop.com offered the best price... See more

Rated 5 out of 5 stars
Verified

I bought Samsung ue32c5800 TV from Electric Shop and found the price about £15 cheaper than 'the cheapest' Richer Sounds. This INCLUDED free delivery and free 5 year warranty. The set arrived in vere... See more

Rated 4 out of 5 stars
Verified

I` cannot fault the service from from Electric shop, it was efficient and overall, excellent. I am very pleased with my new Bosch cleaner. It was a" Which" magazine "best buy" . If I have any rese... See more

Rated 4 out of 5 stars
Verified

Original order despatched promptly but ' lost in transit '. Courier ' had difficulty ' locating delivery address with replacement goods. Left two cards at wrong address. Evidence that packag... See more

Rated 5 out of 5 stars

They certainly are a great company to deal with. We decided to order another induction hob for my son and his family to help reduce their high electric bills. The Zanussi hob arrived within 48 hours... See more

Rated 5 out of 5 stars
Verified

A quick, painless ordering process, excellent delivery co-ordination so no time wasted sitting at home waiting 'just in case'! Great prices on products with free delivery & further discount for... See more

Rated 4 out of 5 stars
Verified

Was very pleased with the price offered here, but there was a bit of a hitch with Bosch not having appliances ready to despatch, so dates a bit awry. Wouldn't have minded quite so much if company had... See more

Rated 5 out of 5 stars

I bought a compact blender and LED lamp bundle. Packaging was secure and the delivery prompt.

Rated 5 out of 5 stars

I got a confirmation email right away. The e‑mail had all the info and my new kettle turned up within a few days.

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Company details

  1. Electronics Store
  2. Appliance Store
  3. Electronics Company
  4. Kitchen Supply Store
  5. Refrigerator Store
  6. TV store

Written by the company

electricshop.com is one of the most respected independent electrical retailers within the UK. The company has been supplying top brand name consumer electrical goods for over 20 years.Trust & Reliability are the main qualities of this company. Together with competitive deals and free deliveries direct to your home…..you need choose no other online business to supply your domestic electrical products!!. Furthermore when you purchase from electricshop.com, you can take comfort from the fact that the company has many years of experience in the supply and service of top brand name electrical goods throughout the UK, and is financially secure.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

First time ordering from…

First time ordering from electricshop.com after finding them browning the internet, the first thing was finding the item I wanted at a lower price than most other shops so I decided to order and found the ordering process very easy, the whole transaction was very simple and good communication with me the customer, I would definitely purchase from the electricshop.com again.

October 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Dreadful company

I purchased a cooker hood which was for a kitchen refurb, it arrived but wasn’t opened for 5 days. When the protective film was removed it had a dint in it. When I contacted them they said it was in the T’s and Cs that it must be checked within 48 hours and as it was functional that was that, they did offer 10% refund for me to suck a huge dint up. What a joke totally unacceptable, shouldn’t be trusted at all, no returns / replacement policy worth anything. For information the part is 88 to replace so 14-20 pound as a gesture of goodwill instead of a replacement is a joke. The sales service person is polite and courteous what a shame his manager gets him to do his dirty work.

Response to untruthful reply: first of all if it is a factory fault you should return it, if as you say you don’t check them why should I before use.

Your lies about my conversations are a reflection of you as an organisation. It does not matter what size the dent was it was visible and unsightly your statement that it was functional was disgraceful would you have it in your kitchen !!

To clarify I wanted the part/ item replaced I refused the 14.00 as it was a joke you increased to 20 still a joke. I did not ask for 88.00 I simply stated how much the replacement part cost !!! As rationalisation for turning down 14. Please note no reasonable refund or offer of return of damaged goods supplied was offered. Buy at your own risk from the company or if you are happy to suck up damaged items.

October 8, 2025
Unprompted review
electricshop.com logo

Reply from electricshop.com

Dear Ms. Thompson,

We're sorry to hear that you felt the need to leave a negative review, and we sincerely appreciate your feedback. Please rest assured that we take all customer concerns seriously and aim to resolve issues as swiftly and fairly as possible.

Following a thorough investigation, we can confirm that the cooker hood you received was a brand-new, factory-sealed unit, supplied to us directly by the manufacturer. As such, there would have been no reason for us to open the box prior to dispatch.

The photos you provided show a minor dent approximately 1cm in diameter on the panel. While we regret any damage that may have occurred, this was reported outside the timeframe required for us to file a claim with our courier. Nevertheless, we understand your frustration and, as a gesture of goodwill, offered a refund of £20.00—representing over 15% of the total purchase price of £129.97.

During your recent conversation with our customer service team, you indicated that you expected compensation closer to £80.00. Unfortunately, we feel this amount is disproportionate given the minor nature of the damage and the overall value of the item.

We do apologise for any inconvenience this matter has caused and appreciate your understanding.

Kind regards,
Ken
Customer Services
Electricshop.com

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Customer Service replied to my query speedily and the delivery service was fast too. Received the colour I wanted that wasn’t available to order. Great product and I’m so happy with it. Top company.

October 6, 2025
Unprompted review
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Rated 5 out of 5 stars

What a great experience

What a great experience! We had chosen a food processor and found electricshop to be incredibly good value. We rang up and spoke to Ed who was very helpful, ordered online once we had had confirmation that the item was in stock, and it was delivered within a couple of days. Communication was great, and the new bit of kit looks fantastic! Thanks so much Ed and the team at electricshop.

September 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Great wee find this place

Great wee find this place, price, product, reviews all bang on. Dyson V10 ordered and delivered in 2 days, they are an authorised Dyson reseller, so full 2 year warranty applies.

Excellent service, excellent product. V10 is some bit of kit, extremely well made. I'm a Dyson customer since early 90s DC01...

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Needed a hoover quickly !

Needed a hoover quickly. Always had Dyson and googled this specific model - found this company and decided to go with them. Very fair price , one of the cheapest around, and had absolutely no problems from ordering, email updates and quick delivery. The hoover is perfect. Would definitely recommend this company and hopefully do future purchases with them.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service.

I hadn't noticed them before but it popped up in Pricespy when I was looking for a Dyson V10 as the best price of a proper retailer. Ordered Friday lunch and item arrived Sunday morning despite only using standard delivery option! outstanding service.

September 14, 2025
Unprompted review
electricshop.com logo

Reply from electricshop.com

Thank you so much for your wonderful feedback! We’re delighted to hear you found us through PriceSpy and that your Dyson V10 arrived so quickly. We always aim to provide both great prices and fast, reliable service, so it’s fantastic to know we hit the mark. We really appreciate your support and hope you enjoy your new Dyson!

Best regards,
The Electricshop Team

Rated 1 out of 5 stars

Just had a really weird experience with…

Just had a really weird experience with this company. They called and said the addresses don’t match, postcode doesn’t exist and has failed security. I checked my confirmation email and it had both matching billing and shipping address with correct postcode. I clicked the postcode to confirm with Google maps out of curiosity and it took me to my home address. He asked to complete security test whereby I give him my card number, security code and expiry date. Made me feel a bit weird so I explained this to him for him to then say use a different card which I cant as I don’t have one. He then said to me he can cancel the payment and I can bank transfer him. I would have no protection if I chose to do this and was scammed. Really extremely disappointed about this as my driver has broke and needed one immediately and was excited as I paid for next day to receive it asap. Now I will have to wait for refund to go back in (if it does) before I can order again. Just proceed with caution I will come back and update this review but all seems a bit weird to me.

In response to the reply:
Of course the alternative payment was declined. As I have explained in this review. You have asked for card details or bank transfer so I am not protected if this was to be a scam. The payment which you said had been declined had been taken from my bank before you called as I checked. I have received the refund but all very strange!! Can’t ever be too careful these days

September 12, 2025
Unprompted review
electricshop.com logo

Reply from electricshop.com

Thank you for your feedback. We take payment and cardholder security very seriously to protect both our customers and our business from potential fraud. When your order was placed, our system flagged an address verification issue. As part of our security checks, we attempted to verify your payment details and also offered you the option to pay by an alternative method. As this was declined, we were unable to proceed and your order was cancelled and fully refunded.

We understand this may have been frustrating, especially as you needed the item urgently, and we’re sorry for any inconvenience caused. Please be assured that our processes are in place to safeguard our customers, and we appreciate your understanding.

Best regards,
The Electricshop Team

In reply to your edited review:

We totally understand that we all have to vigilant these days and as you can appreciate we could not get security clearance on your card transaction, this does occassionally happen with certain banks and we do have to further checks or request an alternative methiod of payment. When our support team called you should have also been given an alternative payment via PayPal which does offer you full protection
Once again our apologies for the inconvenience caused to you

Regards

Ken
Electricshop.com

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Rated 5 out of 5 stars

Fantastic service!Fantastic price

Fantastic service!Fantastic price! Fantastic product! What more can I say? They kept me totally informed all the way, delivery was fast and efficient, well packaged Shark stick cleaner. Electricshop will be my go to for all future electrical purchases. Many thanks.

September 10, 2025
Unprompted review
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Reply from electricshop.com

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you’re happy with the service, price, and your new Shark stick cleaner. It’s great to know that you felt well-informed throughout and that delivery met your expectations. We truly appreciate your kind words and look forward to being your go-to for all future electrical needs. Many thanks again for choosing Electricshop!

Best regards,
The Electricshop Team

Rated 5 out of 5 stars

Electricshop offered the best price for…

Electricshop offered the best price for the item I wanted. Ordered on a Sunday but received a confirmation email more or less immediately and two days later item was delivered by DPD. Electricshop kept me informed of every step of the process by email and I would recommend them as a good online retailer.

September 9, 2025
Unprompted review
electricshop.com logo

Reply from electricshop.com

Thank you for your great feedback! We’re so pleased you found the best price with us and that your order arrived quickly and smoothly. It’s wonderful to know our updates kept you informed throughout the process. We truly appreciate your recommendation and look forward to welcoming you back to Electricshop in the future!

Best regards,
The Electricshop Team

Rated 5 out of 5 stars

Great price and great service

Great price and great service from the team at Elactricshop, smooth ordering and prompt dispatch with my package arriving on time in perfect condition.

September 4, 2025
Unprompted review
electricshop.com logo

Reply from electricshop.com

Thank you for your kind words! We’re delighted you were happy with the price, service, and smooth delivery experience. It’s great to hear your order arrived on time and in perfect condition. We really appreciate your support and look forward to serving you again at Electricshop!

Best regards,
The Electricshop Team

Rated 5 out of 5 stars

Audio Pro Drumfire 11 Speaker.

Never heard of this company before but what can I say,i ordered these speakers on line at 2-15 pm on Wednesday 27th and arrived no less than 1.09pm Thursday 28th August that to my reconing that’s 11.56 hours,WOW that’s got to be a record,as for the items they are one of the best home speakers about not cheap £600 but when I saw them at £475 brand new in the box I thought give a go and I’m glad I did it’s a top end speaker the sound it’s the best I’ve had and I’ve been a DJ for 45 years so I know what I’m on about I’m 75 now but still like a good quality sound,I’ve found it,anyway top marks to ELECTRICSHOP.COM for the quality speakers and the lighting speed delivery,Thanks Again Mr Barker.

August 28, 2025
Unprompted review
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Reply from electricshop.com

Thank you so much for sharing your fantastic experience, Mr Barker! 🌟 We’re thrilled to hear how impressed you were with both the speed of delivery and the quality of your new speakers. Coming from someone with your wealth of DJ and sound experience, your words mean a great deal to us. It’s wonderful to know we could provide great value and quality that met your high standards. We truly appreciate your trust in Electricshop and look forward to serving you again in the future. Enjoy the music! 🎶

Best regards,
The Electricshop Team

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Rated 5 out of 5 stars

Honest, efficient and best on price.

Honest, efficient, pleasant to deal with and a Sebo trusted supplier. They were also reasonably local to me which provided additional assurance. They were actually the most competitive on price, too! Highly recommend.

August 18, 2025
Unprompted review
electricshop.com logo

Reply from electricshop.com

Thank you for your kind words! We’re delighted to hear that you found our service honest, efficient, and pleasant, and that our pricing and local presence gave you confidence. It’s great to know you would recommend us, and we truly appreciate your support. We look forward to helping you with any future purchases!

Best regards,
The Electricshop Team

Rated 5 out of 5 stars

From order to delivery experience was…

From order to delivery experience was great and price was best that could be found.

August 16, 2025
Unprompted review
electricshop.com logo

Reply from electricshop.com

Thank you so much for your kind words! We’re thrilled to hear that your experience from ordering to delivery went smoothly and that you found the best price with us. We truly appreciate your support and look forward to serving you again!

Best regards,
The Electricshop Team

Rated 5 out of 5 stars

Great seller.

Excellent seller and service.

August 10, 2025
Unprompted review
electricshop.com logo

Reply from electricshop.com

Thank you for your wonderful feedback! We’re delighted to know you had an excellent experience with both our service and support. We look forward to serving you again

Best regards,
The Electricshop Team

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