eFinancial Life Insurance Reviews 1,275

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, patience, and friendly approach. Consumers felt that the agents took the time to thoroughly explain policy details, answer all questions, and provide personalized service tailored to their specific needs and budgets. People also appreciate the agents' honesty, integrity, and genuine care for their clients, which made them feel comfortable and confident in their decisions. The excellent customer service and ethical practices of the company were frequently mentioned. Reviewers highlight the efficient and straightforward setup process, as well as the agents' ability to provide clear and comprehensive information. Consumers express satisfaction with the value they received for their money, noting that the agents helped them find the best policies for their families while ensuring affordability.

Based on these reviews

Rated 5 out of 5 stars

'Imelda was very helpful she actually listened to me she made me feel very important. I told her that I wanted a life insurance that wouldn't ever go up she got me exactly what I wanted and needed I... See more

Rated 5 out of 5 stars

It was a pleasure conducting business with Nick Hartman of eFinancial. Nick expertise with his life insurance knowledge made me feel at ease that I was making the right decision with his company. I go... See more

Company replied

Rated 5 out of 5 stars

My life insurance agent is Nick Hartman. He helped me find and purchase an excellent life insurance policy through Mutual of Omaha today that perfectly suited my needs. I found Nick to be astonishingl... See more

Company replied

Rated 5 out of 5 stars

My agent Nick Hartman was exceptional. He was very knowledgeable and explained everything in detail. He found the insurance I wanted at a great price.

Company replied

Rated 5 out of 5 stars

I was looking for insurance to cover my future cremation, and I somehow got connected to eFinancial. The customer service rep who called me, Lisset C., was very professional and kind. She walked me... See more

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Rated 5 out of 5 stars

My phone call started with my agent (Denver Forbes) he made me very comfortable talking about the insurance I needed. He was very professional and cared about my needs, and got my coverage at a rate... See more

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Rated 5 out of 5 stars

eFinancial life was a pleasure to work with, the customer experience was very pleasant. The agent was thorough and thoughtful in the presentation of the policy, very professional yet caring about wh... See more

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Rated 5 out of 5 stars

During my search for life insurance, I connect with Trevor. It was a pleasure speaking with him. He is very knowledgeable and extremely patient considering my needs. I appreciate his knowledge and pa... See more

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Rated 5 out of 5 stars

What made my experience great is that they spoke to you and treated you like a person. I had literally called 3 other companies only to get transferred to the wrong area of expertise and was also hung... See more

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Rated 5 out of 5 stars

Benjamin was funny ,kind,patient and very knowledgeable. I have never had such an incredibly amazing experience with a Life agent. I felt like he genuinely cared and wanted to assist me to secure my f... See more

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Rated 5 out of 5 stars

Johnathan Torres was awesome!!! He was very informative on what policy I should consider... I would recommend him and Fidelity Life all day long!!! I am so Happy that I am covered and my family wil... See more

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Rated 5 out of 5 stars

I had the pleasure of speaking with Blake! Very informative. He made sure I understood every aspect of my policy. Every question I had was answered honestly. Great Agent!

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Rated 5 out of 5 stars

Nick took his time to walk me through each aspect of the policy I was purchasing. Very knowledgeable and kind guidance, as well as explaining the features to me, so that I understood what I was purcha... See more

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Rated 5 out of 5 stars

I had a amazing experience. The agent kat V. was a sweet lady. She is very knowledgeable. I was able to find a policy that works for me as far as affordability. thank you again for your service to att... See more

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Rated 5 out of 5 stars

Estella Brown made the process simple and painless. She went through everything thoroughly, making every step easy to understand and therefore the process was done quickly but with care. Thank you

Company replied

Rated 5 out of 5 stars

Benjamin is great! Very nice! Super informative! Very communicative and responds very quickly! He helped me decide on what would be best for my situation...in a very sincere and genuine way! He d... See more

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Rated 5 out of 5 stars

Benjamin was very helpful. He explained everything with patience and great detail. He didn't rush or hesitate to answer any of my questions. I am very thankful he is my agent! In the past, I called di... See more

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Rated 5 out of 5 stars

Agent, Nick, was very easy to work with and was very adaptable when I asked questions and requested additional information. He has a very nice way about himself and puts the customer first. Absolutel... See more

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Rated 5 out of 5 stars

I was looking for insurance and had the pleasure of taking with Jesse Ramirez. He was very professional and knowledgeable he answered all of my questions that I had, he helped me with making the right... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of working with Jesse Ramirez; he was very helpful and determined to give me a policy. I felt as if I was working with someone who understood my concerns and did not take advantage... See more

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Rated 5 out of 5 stars

Jesse Ramirez was an absolute pleasure to speak with. I was initially nervous about the process. As soon as he answered the call I knew I was in good hands. He was very knowledgeable, patient, and wit... See more

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Rated 5 out of 5 stars

I just had a great experience signing up for new life insurance with Benjamin De Los Monteros. He was super knowledgeable and very easy to talk to. He answered any and all questions, making sure I kne... See more

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Rated 5 out of 5 stars

Mr. Hartman was very experienced and immediately zeroed in on my specific needs. He found me exactly what I needed and could afford. I was impressed by his integrity, ethics and compassion. We had two... See more

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Rated 5 out of 5 stars

Kacee Tagtmeyer is who made all the difference and why I chose this insurance. She was not only one of the kindest people I have met lately but she is so professional and knowledgeable. I couldn’t... See more

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Rated 5 out of 5 stars

My agent Jessie was very helpful and happy to help he took the time to explain my options and personalized my experience to my needs and situation he was very knowledgeable and trustworthy i will defi... See more

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Rated 5 out of 5 stars

Jesse was very understanding and helpful, he was respectful and patient with assistance on all my questions and concerns regarding the insurance information, he was a great help. These are the type... See more

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Rated 4 out of 5 stars
Verified

All my questions were answered. Plausible senarios discussed to give a clearer picture. Frequent calls to check in to see if I had any concerns. Education provided on the details I didnt quite under... See more

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Rated 5 out of 5 stars

Mr. Pointer was extremely knowledgeable about the insurance. He walked me thru step by step in explaining everything. He was courteous, answered all my questions , patience and it was truly a pleasur... See more

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Rated 5 out of 5 stars

Jasmin Reyes made my experience great! Because of her hard work and dedication to great customer service, I am writing this review. She has a great attitude and is extremely knowledgeable. She answere... See more

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Rated 5 out of 5 stars

A special thank you to Ryan Osborn from Las Vegas, Nevada. What a pleasure it was to do business with Ryan. Ryan made our experience with efinancial so easy. He was very respectful and kind. To... See more

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Rated 5 out of 5 stars

Fast response, and simple set up. Estella is an absolute TREASURE. Answered all of my questions and found me a policy very quickly. One of the easiest processes I have been through n a while over the... See more

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Rated 5 out of 5 stars

My agent was so understanding and listened to my needs. She helped me find affordable life insurance and set my mind at ease. I'm so grateful for her and she was polite caring a real genuine person. T... See more

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Rated 5 out of 5 stars

Lace Tagtmeyer was excellent she answered all my questions and made me feel comfortable with the plan I chose.Thank you so much!!!

Company replied

Rated 5 out of 5 stars

Brent Foster with Fidelity…. was so polite and patient as if he were my best friend trying to help me find the best life insurance policy for me and my family He was so clear on every detail of ea... See more

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Rated 5 out of 5 stars

Jesse was a wealth of knowledge and was able to explain everything in detailed and was very welcoming. He made this process so much easier and I would recommend him any chance given!

Company replied

Rated 5 out of 5 stars

Life Insurance made easy yet throughly reviewed and manifested. I enjoyed an educated Gabriel Mendez life Insurance agent today who made this process Fun and fulfilling. Keep up your exceptional work... See more

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Rated 5 out of 5 stars

Kyle was a breathe of fresh air, compared to yesterday’s call! Kyle was informative, knowledgeable, and graceful. He didn’t seem frustrated nor overwhelmed with my questions and concerns surrounding t... See more

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Rated 5 out of 5 stars

The agent James Youkhanna took his time to explain the options and took care of my situation. He was pleasant to speak to he understood and explained the process.

Company replied

Rated 4 out of 5 stars
Verified

Very attentive and responsive. Only thing is you don’t give hard copies of policy

Company replied

Rated 5 out of 5 stars
Verified

Over all a pretty easy process and everyone was informative of where I was in the process through text and email.

Company replied

Rated 5 out of 5 stars

Agent is really knowledgable,explained everything very detailed in all angles, convinced the customer.

Company replied

Rated 3 out of 5 stars
Invited

I got the cheapest price with eFinancial but the emails came from so many different addresses I had trouble keeping track. The medical exam was also delayed and the consultant never called to let me... See more

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Rated 4 out of 5 stars
Invited

Professional and Speedy. Great communication. However, I think I would have appreciated more of a breakdown of premium costs per $ insured. I may have insured for more or at least felt more comfort... See more

Company replied

Rated 4 out of 5 stars
Invited

The overall experience has been satisfactory, so far. The one issue that I had was that I was continually asked the same questions over and over. I filled out the original survey with all my persona... See more

Company replied

Rated 3 out of 5 stars
Invited

Efinancial is truly the middle man between insurance companies and their services were less than desirable. Everything was input incorrectly and is still incorrect on my policies, they took days to ge... See more

Company replied

Rated 3 out of 5 stars
Invited

The main issues with this process through eFinancial were: 1) Too many cooks. Talked to one person initially, they gave me a "quote." Was serviced by a second person, I often had to contact them for... See more

Company replied

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Company details

  1. #14 of 23 best companies in Life Insurance Agency
  2. #5 of 6 best companies in Funeral Insurance Company
  3. #56 of 103 best companies in Insurance Agency
  4. #6 of 12 best companies in Term Life Insurance Provider Company

About eFinancial Life Insurance

Written by the company

eFinancial is making it faster, easier, and more affordable for everyday Americans to get life insurance coverage. Founded in 2001, eFinancial is an online and call center-based insurance agency that makes buying life insurance more convenient than traditional face-to-face options.

Our licensed agents and representatives reach thousands of consumers each day offering a wide selection of coverages from top-rated insurance companies to help meet their unique life insurance needs – and often with just a single phone call.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Excellent

'Imelda was very helpful she actually listened to me she made me feel very important. I told her that I wanted a life insurance that wouldn't ever go up she got me exactly what I wanted and needed I would highly recommend Imelda to my friends and family

September 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Great Customer service from Nick of eFinancial

It was a pleasure conducting business with Nick Hartman of eFinancial. Nick expertise with his life insurance knowledge made me feel at ease that I was making the right decision with his company. I got the information that I needed to make the right choice for me and my family. Thank you Nick.

September 28, 2025
Unprompted review
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We're happy to hear that you felt at ease and well-informed during the process. It is wonderful knowing that the information provided helped you make the right choice for your family's life insurance needs. Thank you for your positive feedback!

Rated 5 out of 5 stars

My agent Nick Hartman was exceptional

My agent Nick Hartman was exceptional. He was very knowledgeable and explained everything in detail. He found the insurance I wanted at a great price.

September 27, 2025
Unprompted review
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Reply from eFinancial Life Insurance

We're happy to hear that you had such a positive experience! It's great to know that the agent was so helpful and found you the insurance you wanted at a great price.

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Rated 4 out of 5 stars
Verified

Very attentive and responsive

Very attentive and responsive. Only thing is you don’t give hard copies of policy

September 21, 2025
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Reply from eFinancial Life Insurance

We appreciate your feedback and are happy to hear that you found us attentive. We acknowledge your comment regarding policy documents and will consider it for improvement.

Rated 5 out of 5 stars
Verified

Very quick process

All my questions were answered in a timely manner

September 19, 2025
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We're happy to hear that all your questions were answered promptly. We appreciate your positive feedback!

Rated 4 out of 5 stars
Verified

Life Insurance

Amazing nurse and great customer service who gives great feedback,etc

September 18, 2025
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We appreciate your positive feedback! We're happy to hear that you had a great experience with our amazing nurse and customer service. Thanks for taking the time to share.

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Rated 5 out of 5 stars

I had the pleasure of speaking Blake

I had the pleasure of speaking with Blake! Very informative. He made sure I understood every aspect of my policy. Every question I had was answered honestly. Great Agent!

September 18, 2025
Unprompted review
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Reply from eFinancial Life Insurance

We're happy to hear that you had a positive and informative experience. We appreciate you taking the time to share your feedback, and we're glad the agent met your needs!

Rated 5 out of 5 stars
Verified

Over all a pretty easy process and…

Over all a pretty easy process and everyone was informative of where I was in the process through text and email.

September 13, 2025
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We're happy to hear that the process was easy and informative! We appreciate your positive feedback and are glad you enjoyed your experience.

Rated 5 out of 5 stars

Lace Tagtmeyer was excellent she…

Lace Tagtmeyer was excellent she answered all my questions and made me feel comfortable with the plan I chose.Thank you so much!!!

September 12, 2025
Unprompted review
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Reply from eFinancial Life Insurance

We are so happy to hear that you felt comfortable with the plan you chose and that all of your questions were answered. Thank you for your positive feedback!

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Rated 1 out of 5 stars

Terrible!!

Not one thing I was told by Brent Forster was the truth.
Very terrible experience after taking all my information. So disappointing.
Save your self the headache and stay away from this company!!

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Agent is really knowledgable,explained…

Agent is really knowledgable,explained everything very detailed in all angles, convinced the customer.

September 5, 2025
Unprompted review
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We're glad the agent's expertise and thorough explanations were convincing. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Best Life Insurance Experience

eFinancial life was a pleasure to work with, the customer experience was very pleasant. The agent was thorough and thoughtful in the presentation of the policy, very professional yet caring about what you are purchasing.
Because of this agent, I decided to not look any further. eFinancial has a gem in Nick Hartman.

September 2, 2025
Unprompted review
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We're happy to hear that you had a pleasant experience. It's great to know that the agent was thorough, thoughtful, and caring. Thank you for sharing your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Jessie R. Is the best!!

My agent Jessie was very helpful and happy to help he took the time to explain my options and personalized my experience to my needs and situation he was very knowledgeable and trustworthy i will definitely be looking forward to working with him in the future!! Thanks again Jessie kudos to you

August 27, 2025
Unprompted review
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We're happy to hear that you had such a positive experience. We appreciate your kind words regarding the assistance you received. It's great to know the service was tailored to your needs, and we look forward to helping you again in the future!

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Rated 5 out of 5 stars

Life Insurance made easy

Estella Brown made the process simple and painless. She went through everything thoroughly, making every step easy to understand and therefore the process was done quickly but with care.
Thank you

August 25, 2025
Unprompted review
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We're happy to hear that the process was simple and painless for you. We appreciate that our team member made each step easy to understand and handled everything with care. Thank you!

Rated 5 out of 5 stars

On Point

What made my experience great is that they spoke to you and treated you like a person. I had literally called 3 other companies only to get transferred to the wrong area of expertise and was also hung up on twice. Roland was on point and awesome at handling my personality. Thank you for making this experience not so challenging.

August 25, 2025
Unprompted review
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We're happy to hear that you felt respected and valued. It's wonderful that the experience was pleasant, especially after the difficulties you faced with other companies. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Charlette N

I was looking for insurance and had the pleasure of taking with Jesse Ramirez. He was very professional and knowledgeable he answered all of my questions that I had, he helped me with making the right choice that works for me for my needs. Absolutely a great guy to talk with! Thanks Jesse for all of your help…

August 22, 2025
Unprompted review
eFinancial Life Insurance logo

Reply from eFinancial Life Insurance

We're happy to hear that you had a positive experience! We appreciate you mentioning the professional and helpful assistance you received. It's great to know we could help you make the right choice for your needs. Thanks for your feedback!

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