Choice Mutual Reviews 1,525

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, honesty, and exceptional service. Agents are described as polite, patient, and professional, taking the time to thoroughly explain policies and answer questions without applying any pressure. Consumers appreciate the straightforward approach and the feeling of being treated with respect, with many highlighting the agents' ability to simplify complex insurance concepts. Consumers also highlight the ease and speed of the process, with some mentioning quick approvals and efficient communication. The agents' dedication to finding the best coverage and price for individual needs is a recurring theme. The user-friendly website and the overall support provided by the company contribute to a positive and stress-free experience for the people.

Based on these reviews

Rated 5 out of 5 stars
Verified

At 70 years old, I finally got around to signing up for final expense insurance. Google search led me to Choice Mutual and within days, I signed up with Mutual of Omaha through their agent, Brian Barb... See more

Company replied

Rated 5 out of 5 stars

My experience with Brian Barber was excellent. He helped me find a great option for final expense insurance and went above and beyond to make sure everything went through smoothly. Even after the fact... See more

Company replied

Rated 5 out of 5 stars
Verified

After seeking life insurance for many months, I was most fortunate to receive a call from Brian of Choice Mutual. Being 70 years old, BRIAN was very patient and a good listener, answering all my q... See more

Company replied

Rated 5 out of 5 stars
Verified

I appreciate that Brian worked hard to get me the best coverage and price! Other companies tried to push me into more than I needed, he listened and found what i wanted. Keep up the no pressure but he... See more

Company replied

Rated 3 out of 5 stars

Take care to thoroughly explore all options that best suit the individual before presenting them as available choices.

Rated 5 out of 5 stars

I am very pleased with my whole life final expense policy with Aflac. My agent, Brian Barber is awesome. He's very informative, respectful, professional, and pleasant to talk to. My policy is very aff... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian Barber with Choice Mutual gave me call after I searched the web for life insurance rates. He was friendly and professional. He answered all my questions. I appreciated his straightforward app... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian Barber was outstanding. He provided me with very useful information and on the spot quotes. He was with me thru the whole process from explaining to helpful suggestions to what would meet my own... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony was very prompt and professional. Sometimes "end of life" discussions are not pleasant to have, but Anthony made the discussion pleasant and productive. He walked us through every step and re... See more

Company replied

Rated 5 out of 5 stars
Verified

Insurance Agent Anthony Martin is a man of his word! He presented the whole life insurance policy product thoroughly. My questions were answered with clarity. I was so impressed by his professionalism... See more

Company replied

Rated 5 out of 5 stars
Verified

The process was uncomplicated and friendly, and Anthony Martin was truly exceptional. He walked me through the whole procedure answering any questions I might have. He dotted every i and crossed eve... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a wonderful experience with Mr. Anthony Martin. He was well informed, knew exactly what I needed, offered advice and most importantly he guided me along to make sure that this policy is what I n... See more

Company replied

Rated 5 out of 5 stars
Verified

After looking in many places for the life insurance that suited my needs, I came across Brian Barber, a wonderful and determined agent who went over and beyond to help me. He actually took the time t... See more

Company replied

Rated 5 out of 5 stars
Verified

The patience shown by my agent during my two or three month indecision was beyond anything I had expected. Brian Barber was as always, very pleasant and polite. Gave detailed information to all my... See more

Company replied

Rated 5 out of 5 stars
Verified

I communicated with Brian Barber and he was great to work with. His explanations made insurance easier to understand. I did my research and had looked for some insurance for months. I’m glad I came up... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m happy to have finally gotten life insurance. I had put it off because I thought it would be a time consuming hassle. To my amazement and delight, it was quick and easy to be approved… thanks to... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy-peasy! I’d been researching companies for insurance and honestly it was so confusing. Came upon Choice Mutual and Anthony simplified ALL the confusion in just a few minutes! He explained everythi... See more

Company replied

Rated 5 out of 5 stars
Verified

I had the pleasure of working with my agent, Anthony, and I couldn't be more impressed! He was incredibly professional and truly knew his product inside and out. Talking to him felt easy and relaxed—t... See more

Company replied

Rated 5 out of 5 stars
Verified

Taking out a policy through Choice Mutual was seamless from start to finish. You can get a price quote from the web site for the amount you are applying for from different insurers. Then an insurance... See more

Company replied

Rated 5 out of 5 stars
Verified

Brain B ., is what made the whole experience well, it was hard for myself an husband at our age to put trust in someone an company to put money out when you both are on social security, an pinch money... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian, It was my pleasure working with you. You made everything easy from beginning to end. I'm glad your company was able to service my aunt - May Villarreal because of her age. Thank you as... See more

Company replied

Rated 5 out of 5 stars
Verified

Agent: Anthony Martin Best agent you can have very great communication skills fast and easy didn’t have to stress about anything just make it so comfortable they take care of you I’m grateful to hav... See more

Company replied

Rated 5 out of 5 stars
Verified

The response to my inquiry was very quick. Anthony was great and personable. He answered all my questions with the suggestions that best met my needs. Anthony never pressured me to buy. He took my inf... See more

Company replied

Rated 5 out of 5 stars
Verified

Following my online inquiry, I was quickly contacted by a licensed agent, Brian Barber. I set up a telephone conversation with Brian, during which he answered all my questions and took my application.... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing fast response with no pressure. Did search on line and requested information and within minutes got email and text response back from Mr. Brian Barber. I was looking for an insurance policy... See more

Company replied

Rated 5 out of 5 stars
Verified

After looking for Insurance for a few months, I was lucky enough to get a response back from Brian. It only took one call, and by the end of the call I had the policy I was looking for. I couldn’t hav... See more

Company replied

Rated 5 out of 5 stars
Verified

I would like to express my appreciation to Brian. He made the process of buying a life insurance policy easier and less stressful than I had imagined it to be. He was available to answer all of my... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian Barber was amazing! Getting life insurance can be a very confusing process, trying to understand all of the different types of policies. Brian took the time to go over all of the different pol... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service Agent very knowledgeable, and friendly The website was awesome! It gives you all the information you need to understand what you want, and need in life insurance. Comm... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony was great to work with. He explained how everything would work and when I could expect to get an answer. He called Sep 4th to let me know my policy was approved and that I could expect the p... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian BARBER was the best to work with. He answered all our questions without any pressure. He always responded in a very timely manner. We appreciated that he had us approved the same day as our appl... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony Martin is a great agent. His help with getting a policy we needed at a price we could afford made it quick and painless. I will be recommending him to my friends that are shopping for insuranc... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony was excellent! He answered all my questions and helped me work through all the options available for Senior Life Insurance and in a positive and friendly way. Very knowledgable. Thank you f... See more

Company replied

Rated 5 out of 5 stars
Verified

Brian Barber was an amazing Advisor. He understood what we were looking for and provided us with different options. He was very thorough, very clear, very accommodating and most importantly knowledgea... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony provided excellent guidance, making the process smooth and straightforward. My approval came through quickly, and this marks my third insurance policy with Mutual of Omaha. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

I have nothing but the highest praise and respect for my agent Anthony Martin. He researched a policy that absolutely exceeded my needs. He identified misinterpretations in my records and offered solu... See more

Company replied

Rated 5 out of 5 stars
Verified

Not too long after I submitted my application I received a call from Anthony Martin. He identified himself and began reviewing my application. He asked me the normal necessary questions and within a m... See more

Company replied

Rated 5 out of 5 stars
Verified

It was an awesome experience dealing with Brian. I was apprehensive about doing all the personal information online. He was so helpful that he made me feel comfortable. He even contacted me while he w... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony Martin was great to work with on getting whole life policies. He is very knowledgable and honest and will seek out the best life insurance using many different companies. He explained everythi... See more

Company replied

Rated 5 out of 5 stars
Verified

Anthony was such a great help with getting a policy for my Mother. Unlike Globe Life Insurance he was polite and patient while I asked questions didn’t make me feel like I was bothering him. When it i... See more

Company replied

Rated 4 out of 5 stars
Verified

The Positive: What made this process great was the one on one attention I received with Anthony Martin. The fact I received call backs when I was told I would receive them. The Negative: I was... See more

Company replied

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Company details

  1. #3 of 23 best companies in Life Insurance Agency
  2. #1 of 6 best companies in Funeral Insurance Company
  3. #14 of 103 best companies in Insurance Agency
  4. #7 of 34 best companies in Insurance Broker
  5. #2 of 110 best companies in Online Marketplace
  6. #1 of 12 best companies in Term Life Insurance Provider Company

Written by the company

Choice Mutual is an insurance agency specializing in final expense insurance for seniors who want peace of mind knowing their funeral expenses won't burden their loved ones. We partner with multiple providers so we can compare dozens of plans side by side to find the best value for each customer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

My experience with Brian Barber was…

My experience with Brian Barber was excellent. He helped me find a great option for final expense insurance and went above and beyond to make sure everything went through smoothly. Even after the fact I had missed a payment and he followed up to make sure I knew. Which I didn't and I'm grateful that he did. If I needed any other insurance Brian Barber is the only person I'd go through. He's very knowledgeable, easy to talk to and easy to get a hold of!

July 24, 2025
Unprompted review
Choice Mutual logo

Reply from Choice Mutual

Thank you so much for your wonderful feedback. Never hesitate calling us when you need any help with your policy.

Rated 4 out of 5 stars
Verified

The Positive/ Negative

The Positive: What made this process great was the one on one attention I received with Anthony Martin. The fact I received call backs when I was told I would receive them.
The Negative: I was expecting to answer health questions and I did with Anthony Martin. However I was unaware that I would receive another call to go over my personal information and health questions again by another representative. Why was that necessary???

April 21, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks for the honest feedback Lisa. We agree with your sentiments that it's redundant to first answer the questions with your agent only to have the insurance company reconfirm them. Just so you know, the insurance company has a process where they randomly select applicants to reconfirm the health questions because some agents don't ask them to each person. It's essentially a tool they use to weed out agents who don't follow the rules. Anyways, thanks again for the honest feedback, and never hesitate to call us if you need help with your policy.

Rated 5 out of 5 stars
Verified

Anthony made the application and follow…

Anthony made the application and follow up a great experience. Much difference than an earlier experience with another company where the individual was really a combative and hardsell representative.

April 21, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Les! Remember to call us when you need help with your final expense policy.

Rated 5 out of 5 stars
Verified

The man Anthony Martin helped me and…

The man Anthony Martin helped me and was very helpful and very easy to talk to, for such a important thing in life.i like him and will always remember.

April 21, 2025
Choice Mutual logo

Reply from Choice Mutual

Kendall- thank you so much for your wonderful review. We sincerely appreciate you!

Rated 5 out of 5 stars
Verified

Anthony Martin was very professional

Anthony Martin was very professional, kind, caring and very pleasant to talk to. He w as prompt in returning my phone calls. he made the process very easy and simple.He was very patient with me on the phone to walk me through on how to work the computer. He deserves a raise. Thank You!

April 11, 2025
Choice Mutual logo

Reply from Choice Mutual

Malama- thanks for your kind words. We sincerely appreciate you!

Rated 5 out of 5 stars
Verified

Great experience

Anthony was great. He was kind and explained everything in detail. He also got everything done very quickly. I couldn't have ask for a better agent.

April 17, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Donna! We're thankful you gave us the chance to earn your business and for the great review.

Rated 5 out of 5 stars
Verified

The caring and helping others

The Rep i talked to was very nice and caring and very helpful and the price i pit was very reasonable for my age thanks for your help.

April 15, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Basimah. We really appreciate your kind remarks.

Rated 5 out of 5 stars
Verified

Good price, No hard sell!

Good price. Easy to work with. No hard sell. No bait and switch.
So far so good.

April 11, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Chuck. We're happy you were pleased with the whole process. Call us any time you need help with your policy.

Rated 5 out of 5 stars
Verified

GOOD DEAL.

BETTER PRICE AND DIDN'T TAKE A LONG TIME.

April 9, 2025
Choice Mutual logo

Reply from Choice Mutual

Thanks Linda. We so appreicate your feedback. Call us whenever you need any help with your policy!

Rated 5 out of 5 stars
Verified

Excellent customer service

Anthony was very helpful explaining the application process. He was in constant contact and was very professional.

April 7, 2025
Choice Mutual logo

Reply from Choice Mutual

Thank you for taking the time to leave us a review. We sincerely appreciate you!

Rated 5 out of 5 stars
Verified

I had tried 2 different agents,1 kept…

I had tried 2 different agents,1 kept me on the phone for over 2 hrs.Brian Barber was my 3rd call.I could not have ask for a nicer agent.He explained, gave me choices and got approved right then.ThanksBryan.

April 4, 2025
Choice Mutual logo

Reply from Choice Mutual

Thank you Jan. We do things differently here :) So glad you were pleased with everything. Thank you so much for the review.

Rated 5 out of 5 stars
Verified

Agent

Agent: Anthony Martin
Best agent you can have very great communication skills fast and easy didn’t have to stress about anything just make it so comfortable they take care of you I’m grateful to have this agent on my team to provide me assistance!

April 3, 2025
Choice Mutual logo

Reply from Choice Mutual

Thank you Maurice. We sincerely appreciate your kind words. Call us any time!

Rated 5 out of 5 stars
Verified

At 70 years old

At 70 years old, I finally got around to signing up for final expense insurance. Google search led me to Choice Mutual and within days, I signed up with Mutual of Omaha through their agent, Brian Barber. Any senior needed such insurance should go with Brian and Choice Mutual.

April 1, 2025
Choice Mutual logo

Reply from Choice Mutual

Thank you William. We aim to please :) Call us whenever you happen to have questions or need help with your insurance policy in any way. Thanks again!

Rated 5 out of 5 stars
Verified

Anthony is great at explaining and…

Anthony is great at explaining and knows the details of life insurance, he made it an easy decision!

April 1, 2025
Choice Mutual logo

Reply from Choice Mutual

Thank you Mike. We appreciate you giving us the chance to earn your business and glad you were pleased with everything.

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