Farm Shop Reviews 238

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Marmalade tea cake. Awful. Very gooey, jelly like marshmallow and the marmalade centre just unpleasant. Whole thing overly sweet. This was a gift but sadly earns the classification of ‘not worth t... See more

Company replied

Rated 5 out of 5 stars
Verified

I read through their restaurant menu in Mayfair to to see the produce and how and where it's sourced.Having a butchers next door to the restaurant/bar showed their provenance.As well as that, I was ab... See more

Company replied

Rated 5 out of 5 stars

After a complete mess up by this company, sending out a Beef welIington rather than a Vegan one and ruining mine and my son's Christmas, I have to say that after a few emails, they have done their u... See more

Company replied

Rated 5 out of 5 stars
Verified

Unfortunately DHL let the company down big time as the first parcel never arrived causing great inconvenience when I had to make an alternative meal. They kindly sent a second beef wellington which ar... See more

Company replied

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Company details

  1. Farm Shop
  2. Butcher Shop
  3. Cheese Shop
  4. Fruit and Vegetable Store
  5. Home Goods Store

Written by the company

We are a community farm shop celebrating the best Somerset has to offer. Durslade Farm is the inspiration behind the farm shop – sharing all that is a fresh and seasonal with the local community, and direct to you, nationwide. On the farm we rear award-winning beef and lamb for the farm shop and we also have the walled garden where we grow a selection of herbs, fruit and vegetables. All of our meat is expertly prepared by our Head Butcher Giles and his team. In addition we have an orchard for cider, a vineyard and bee hives for our own honey and a large selection of wild, foraged foods including wild garlic, crab apples, blackberries – which make up our foraged range. Our commitment to sustainability and ethos in working with like-minded suppliers is what connects us to the different producers we work with – from free range farms where animal welfare and best practice is the highest priority, to companies that use materials that are biodegradable or made from recycled materials. We promote and share local talent, supporting small projects with big futures and work with established ones to create special products that you can only find here.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

238 reviews

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1-star

Replied to 66% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Marmalade tea cake

Marmalade tea cake. Awful. Very gooey, jelly like marshmallow and the marmalade centre just unpleasant. Whole thing overly sweet.
This was a gift but sadly earns the classification of ‘not worth the calories ‘ in my opinion.
Easter cookies also not great. Very tough and chewy with not much flavour apart from sugar.
All together the sweet Easter treats gifted to me were very disappointing after having high hopes !

April 17, 2025
Unprompted review
Farm Shop logo

Reply from Farm Shop

Hi Barbara,

We're sorry to hear you didn't enjoy your Easter biscuits and teacake. Your feedback has been passed on to our kitchen team to review.

As they were a gift, if the person who purchased these would like to get in touch with us at customerservice@farmshop.co.uk we would love the opportunity to rectify the situation.

Warm regards,
The team at Farm Shop

Rated 1 out of 5 stars

So sickly marshmallow was glooy the…

So sickly marshmallow was glooy the chocolate horrible what a waste of my pension .. i was going to buy a cake for Easter but not now

April 1, 2025
Unprompted review
Farm Shop logo

Reply from Farm Shop

Hello,
We're so sorry to hear you didn't enjoy your teacakes. While they are a very sweet treat, the marshmallow should still be light and fluffy. We'd appreciate the opportunity to rectify this, if you could reach out to us at customerservice@farmshop.co.uk.

Warm regards,
The team at Farm Shop

Rated 5 out of 5 stars

Rectified a difficult situation.

After a complete mess up by this company, sending out a Beef welIington rather than a Vegan one and ruining mine and my son's Christmas, I have to say that after a few emails, they have done their upmost to rectify the situation, from refunding the initial amount to sending a free Vegan Wellington out to me again.
5* for doing their best to put this right, we are all human at the end of the day!
Thank you

December 25, 2024
Unprompted review
Farm Shop logo

Reply from Farm Shop

Hello,
We are so sorry about the mix up with your Wellington and that it impacted your Christmas dinner, it does not meet the standards we hold ourselves to.
We're very pleased we were able to rectify the situation and do hope you and your son enjoy the Vegan Wellington.

Warm wishes,
The team at Farm Shop

Rated 1 out of 5 stars

Situation has been rectified after 3 months in which I had no replies from them. Since I've had no other option but to write a review they've now refunded me what I was owed.

I've been ordering since covid & everything was always perfect except this time. Received my order last Thurday & 2 items missing. Have sent 3 emails & no reply from any of them. Have rang different times & no one answering the phone. Shocking way to do do business. I know the 2 items were small but it's the principle that counts. Very disappointed. Mary Quail

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

‘No one at home.’

If there was a zero star option I would have selected it. No success when trying to order 2 ‘Lamb Guard of Honour,’ online. Wouldn’t take payment details despite more than seven attempts. It’s was not because there were issues connecting to the bank, it simply would not allow me to enter any card details. I Really liked the look of the meat so tried to order by telephone on several occasions; again no success, phone not answered.

September 26, 2024
Unprompted review
Farm Shop logo

Reply from Farm Shop

Hi there,

We are very sorry to hear you had issues completing your order online and that the team weren't available when you called. We would be happy to give you a call and assist in placing your order, if you could please email us at customerservice@farmshop.co.uk we can arrange a time that is convenient for you.

Once again, we apologise for the inconvenience this has caused.

The team at Farm Shop

Rated 5 out of 5 stars

Delightful experience

Delightful experience. Will be visiting again.

September 20, 2024
Unprompted review
Farm Shop logo

Reply from Farm Shop

Hiya,

Thank you for taking the time to leave us a review, we're glad to hear you had a great experience!

Hope to see you again soon,
The team at Farm Shop

Rated 2 out of 5 stars

Food was ok service good .

Food was ok service good .. management appalling .. after spending over 63 pounds per person , they would serve anymore wine .. honestly for hospitality that makes money they shouldn’t be in business

August 16, 2024
Unprompted review
Rated 3 out of 5 stars
Verified

Nothing like merguez

Very disappointed, merguez made with coriander and cumin beef and lamb. What I bought was just sausages with chilli. Delivery was quick that’s all. I am sure it’s a good butcher but don’t sell merguez like this. People who said it was merguez you did not have the good stuff sorry

June 26, 2024
Rated 5 out of 5 stars
Verified

Meat That Tastes The Way It Should

Very easy to use Website. Excellent choice of products. Very fair prices. Excellent delivery and packaging. I purchased Barnsley chops for a Father's Day lunch as my Father adores lamb. He pronounced the chops as the sweetest and most tender lamb he'd had for years. Will definitely be buying again.

June 13, 2024
Rated 5 out of 5 stars
Verified

VERY HAPPY CUSTOMERS! in UK…

Very happy to find somewhere in UK making Mergrez sausages ;as frequent travellers to the South of France we love these scrumtious sausages and to find someone who makes them with their own grass fed lamb and care is a bonus,east to order and quick delivery too!

June 4, 2024
Farm Shop logo

Reply from Farm Shop

Hiya,

Thank you so much for taking the time to leave us a review, and for such kind words! We're glad to hear you enjoyed our merguez sausages.

We hope to see you again soon,
The team at Farm Shop

Rated 5 out of 5 stars
Verified

Very reliable!

Good quality sausages (bought merguez), arrived on time and very well packaged with ice and wool, with reasonable delivery costs. Would order again.

May 30, 2024
Farm Shop logo

Reply from Farm Shop

Hello,

Thank you so much for taking the time to leave us a review. We're so pleased to hear you enjoyed our merguez sausages!

Hope to see you again soon,
The team at Farm Shop

Rated 3 out of 5 stars
Verified

The food items were great and made a…

The food items were great and made a fantastic burger. However, the packaging was completely insufficient resulting in the burger sauce exploding and covering everything else. Unfortunately, this didn't then make for the lovely birthday gift I'd hoped for.

May 30, 2024
Farm Shop logo

Reply from Farm Shop

Hello,

Thank you for taking the time to leave us a review. We're so sorry to hear about your issue with the sauce - if you haven't already, please get in touch with our customer service team so we can resolve this.

Best wishes,
The team at Farm Shop

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