Marmalade tea cake. Awful. Very gooey, jelly like marshmallow and the marmalade centre just unpleasant. Whole thing overly sweet. This was a gift but sadly earns the classification of ‘not worth t... See more
Company replied
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Marmalade tea cake. Awful. Very gooey, jelly like marshmallow and the marmalade centre just unpleasant. Whole thing overly sweet. This was a gift but sadly earns the classification of ‘not worth t... See more
Company replied
I read through their restaurant menu in Mayfair to to see the produce and how and where it's sourced.Having a butchers next door to the restaurant/bar showed their provenance.As well as that, I was ab... See more
Company replied
After a complete mess up by this company, sending out a Beef welIington rather than a Vegan one and ruining mine and my son's Christmas, I have to say that after a few emails, they have done their u... See more
Company replied
Unfortunately DHL let the company down big time as the first parcel never arrived causing great inconvenience when I had to make an alternative meal. They kindly sent a second beef wellington which ar... See more
Company replied
We are a community farm shop celebrating the best Somerset has to offer. Durslade Farm is the inspiration behind the farm shop – sharing all that is a fresh and seasonal with the local community, and direct to you, nationwide. On the farm we rear award-winning beef and lamb for the farm shop and we also have the walled garden where we grow a selection of herbs, fruit and vegetables. All of our meat is expertly prepared by our Head Butcher Giles and his team. In addition we have an orchard for cider, a vineyard and bee hives for our own honey and a large selection of wild, foraged foods including wild garlic, crab apples, blackberries – which make up our foraged range. Our commitment to sustainability and ethos in working with like-minded suppliers is what connects us to the different producers we work with – from free range farms where animal welfare and best practice is the highest priority, to companies that use materials that are biodegradable or made from recycled materials. We promote and share local talent, supporting small projects with big futures and work with established ones to create special products that you can only find here.
Farm Shop Somerset, Durslade Farm, Dropping Lane, Bruton, BA10 0NL, Somerset, United Kingdom
Replied to 66% of negative reviews
Typically replies within 1 week
Marmalade tea cake. Awful. Very gooey, jelly like marshmallow and the marmalade centre just unpleasant. Whole thing overly sweet.
This was a gift but sadly earns the classification of ‘not worth the calories ‘ in my opinion.
Easter cookies also not great. Very tough and chewy with not much flavour apart from sugar.
All together the sweet Easter treats gifted to me were very disappointing after having high hopes !
Reply from Farm Shop
So sickly marshmallow was glooy the chocolate horrible what a waste of my pension .. i was going to buy a cake for Easter but not now
Reply from Farm Shop
After a complete mess up by this company, sending out a Beef welIington rather than a Vegan one and ruining mine and my son's Christmas, I have to say that after a few emails, they have done their upmost to rectify the situation, from refunding the initial amount to sending a free Vegan Wellington out to me again.
5* for doing their best to put this right, we are all human at the end of the day!
Thank you
Reply from Farm Shop
Had the leek and cheese toasted sandwich and green tea today. Delicious - the best and served with courtesy and a smile. Great shop
My order didn't arrive, there was no tracking and my email went unanswered. But when I phoned the company they were very helpful and sorted it right away.
I've been ordering since covid & everything was always perfect except this time. Received my order last Thurday & 2 items missing. Have sent 3 emails & no reply from any of them. Have rang different times & no one answering the phone. Shocking way to do do business. I know the 2 items were small but it's the principle that counts. Very disappointed. Mary Quail
Their lamb neck fillet was exquisite. I'm definitely a stayer!
If there was a zero star option I would have selected it. No success when trying to order 2 ‘Lamb Guard of Honour,’ online. Wouldn’t take payment details despite more than seven attempts. It’s was not because there were issues connecting to the bank, it simply would not allow me to enter any card details. I Really liked the look of the meat so tried to order by telephone on several occasions; again no success, phone not answered.
Reply from Farm Shop
Delightful experience. Will be visiting again.
Reply from Farm Shop
Food was ok service good .. management appalling .. after spending over 63 pounds per person , they would serve anymore wine .. honestly for hospitality that makes money they shouldn’t be in business
On day delivery ordering process was easy, reasonable price.
A delicious little shop with personal service and great quality products. Service from the butcher in store was professional and warm. The online shop was quick and efficient.
Very helpful staff ( I left an incomplete address and they followed me up very assiduously), very helpful info re deliveries - and the friend to whom I sent the cheese says it is all very delicious.
Very disappointed, merguez made with coriander and cumin beef and lamb. What I bought was just sausages with chilli. Delivery was quick that’s all. I am sure it’s a good butcher but don’t sell merguez like this. People who said it was merguez you did not have the good stuff sorry
Great thanks look forward to ordering more very soon
Very easy to use Website. Excellent choice of products. Very fair prices. Excellent delivery and packaging. I purchased Barnsley chops for a Father's Day lunch as my Father adores lamb. He pronounced the chops as the sweetest and most tender lamb he'd had for years. Will definitely be buying again.
Very happy to find somewhere in UK making Mergrez sausages ;as frequent travellers to the South of France we love these scrumtious sausages and to find someone who makes them with their own grass fed lamb and care is a bonus,east to order and quick delivery too!
Reply from Farm Shop
Good quality sausages (bought merguez), arrived on time and very well packaged with ice and wool, with reasonable delivery costs. Would order again.
Reply from Farm Shop
The food items were great and made a fantastic burger. However, the packaging was completely insufficient resulting in the burger sauce exploding and covering everything else. Unfortunately, this didn't then make for the lovely birthday gift I'd hoped for.
Reply from Farm Shop
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