Dr. Vranjes Firenze Reviews 6,408

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I use the home fragrance with an automatic atomizer in our Pediatric office. The lovely and peaceful fragrance is uplifting for all our clients, and I get complimented on it daily. I loved getting sam... See more

Company replied

Rated 5 out of 5 stars

What a fabulous company to deal with. I have ordered from Dr Vranjes for many years as their room scents are divine but on my last order, I was unable to unscrew the cap on the refill. I called their... See more

Rated 5 out of 5 stars

This is a brilliant perfume house, based in Florence, Italy. I have been looking for the perfect scent and I finally found it. Not only did I receive the bottle I purchased, but they also included... See more

Rated 1 out of 5 stars

Albero di Natale 500ml Refill. I Contacted Customer Services as only a very faint smell and received a reply back that it’s not being used correctly due to it not being used in their own branded bot... See more

Company replied

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Company details

  1. Perfume Store

Written by the company

Dal 1983 Dr. Vranjes Firenze crea fragranze per ambienti e per la persona con i migliori oli essenziali che ne garantiscono l’inimitabile persistenza. Gli arredi olfattivi Dr. Vranjes Firenze sono realizzati con i materiali più pregiati, veri elementi d’arredo che regalano carattere agli spazi in cui sono inseriti.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Quality of product

I use the home fragrance with an automatic atomizer in our Pediatric office. The lovely and peaceful fragrance is uplifting for all our clients, and I get complimented on it daily. I loved getting samples with my order. I will continue with this for as long as Drvranjes produce it.

August 15, 2025
Unprompted review
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Henrietta,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars
Verified
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Karen,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 1 out of 5 stars

Very faint smell

Albero di Natale 500ml Refill. I Contacted Customer Services as only a very faint smell and received a reply back that it’s not being used correctly due to it not being used in their own branded bottle!

I’ve used refills from a competitor in my own bottles for 15 years and never had a problem, however, with Dr. VRANJES extensive experience they’ve confirmed this is my own fault as it will not smell unless I have their bottles. Waste of my time and money

December 15, 2024
Unprompted review
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Alan,
we are truly sorry to hear your feedback.
Unfortunately, after further checks with our quality department, we have to confirm that the issue underlined in your claim is the result of the incorrect use of our product.
We remain at your disposal for any further information.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars
Verified

Excellent!

Fast service, great products!

November 8, 2024
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Felicia,
we are happy to hear that you enjoyed your shopping experience with us.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 1 out of 5 stars
Verified

FedEx refused to deliver to my address…

FedEx refused to deliver to my address - despite coming previously and other deliveries finding our home which has been here for 500 years with no trouble at all. Had to do a 1 hour round trip to collect and then carry heavy box a substantial way from car park to house.

September 24, 2024
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Rachel,
we sincerely apologize for the issue and the delays experienced.
One of our Brand Ambassadors will contact you back via email as soon as possible.
We remain at your disposal for any further information.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 1 out of 5 stars
Verified

My order is lost since 20 days

My order is lost since 20 days, no info about shipment, no resources to my emails with requested status of the order. Overall experience is terrible.

August 8, 2024
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Evgenyia,
we sincerely apologize for the issue and the delays you are experiencing.
One of our Brand Ambassador will contact you back via email as soon as possible.
We remain at your disposal for any further information.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 5 out of 5 stars

Great

Great products, speedy delivery, easy to use website

June 12, 2024
Unprompted review
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Alice,
we are happy to have been able to offer you a pleasant online shopping experience.
We remain at your complete disposal.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 1 out of 5 stars
Verified

i got my product afte more than one…

i got my product afte more than one months and because i called a lot of times otherwise i will not get it or get it after even maybe 3 month

May 13, 2024
Dr. Vranjes Firenze logo

Reply from Dr. Vranjes Firenze

Dear Ulkar,
we sincerely apologize for the issue and the delays you experienced.
We are glad to know that our Brand Ambassadors could finally find the righ solution for you.
We remain at your disposal for any further information.
Scented wishes,
Team Dr. Vranjes Firenze

Rated 1 out of 5 stars

Honestly the worst experience

Honestly the worst experience with this company ever. We returned our stuff with track and trace (paid for the return ourselves). No reply from the company even though they received the package (confirmed by track and trace). Multiple emails to them, no answer nothing. Honestly this bunch is so unorganized I don't know why anyone would want to do any business with them.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars
Verified

Perfect

Very nice to buy your products and use on line shop.
Fast delivery, packaging, gift... Thank you so much!

February 26, 2024
Rated 5 out of 5 stars

What a fabulous company to deal with

What a fabulous company to deal with. I have ordered from Dr Vranjes for many years as their room scents are divine but on my last order, I was unable to unscrew the cap on the refill. I called their customer service and the issues were resolved very quickly and professionally. They kindly replaced my entire order which I received within days. Customer service is excellent, thank you. S Allum

January 24, 2024
Unprompted review
Rated 1 out of 5 stars

No gift, no sticks, no tracking number with my order

1: No " welcome gift" (100ml roomspray) recieved as promised in several emails
2: No diffuser sticks arrived! I ordered a 500ml refill which should include complementary sticks
3: No tracking number at all
( this was my second order, there was no tracking number with my first order either)

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

This is a brilliant perfume house

This is a brilliant perfume house, based in Florence, Italy. I have been looking for the perfect scent and I finally found it. Not only did I receive the bottle I purchased, but they also included 3 further gifts. Blown away. Thank you for your excellent products and service.

November 24, 2023
Unprompted review

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