Drive Caramel Reviews 134

The process for the vehicle began June 6, 2025. The stuff from cars.com and Carmel were excellent and kept me up-to date on what had transpired, and what the next step would be. so I was satisfied w... See more

Bought a ‘21 Crosstrek from DriveCaramel last month. Price was fair, no haggle nonsense. Car arrived looking great - one small ding they hadn’t caught, but they cut me a check same day for the fix. Th... See more

A Clear and Efficient Process. Caramel took the fear and confusion out of privately selling our car to a complete stranger. Support was always reachable and responsive, communication was great, and pa... See more

I can enthusiastically recommend Caramel based on a transaction with many moving pieces. Out of state paper work, time line issues and multiple wire transfers and a bank payoff. They were easy t... See more

The total experience with BaT auction has been great and exciting so far. Specially when I had to contact BaT and Caramel customer service. In Caramel everyone has been kind and polite, I talked t... See more

A fantastic experience! The agent (T) knew everything the moment I talked to them, and they pulled up everything needed without issue! It was quite honestly like some sort of movie, because if... See more

Caramel was excellent. I wanted to pick up my car before the long Labor day weekend 2025, and i was out of country. They were great (as was the car seller!). Caramel answered the phone or got back to... See more

In general, the process of selling my vehicle was made easy and all the steps were clear, leading to minimal confusion between me and the buyer. Of course, purchasing a car online is still a very com... See more

Vague intructions and no prompts of where errors are on application and forms. Called and was guided by Megan thru my omissions. MEGAN WAS PERFECT. i WOULD HIRE HER IN A MINUTE!

I appreciate the fact that Drive Caramel has some requirements for a car to get smoged in California. The owner of the car did not have or removed important badging that could a have failed the car on... See more

Caramel has helped our dealership tremendously!! With an easy to use platform, and great help from their team, we have found a way to get traditional type financing to our dealership without having to... See more

Great company they have a amazing customer service team and aren’t trying to get over on you or miss lead you I will highly recommend them if your interested or unsure about this company your in good... See more

Quick and Easy transaction. Very fast response time on questions. Megan has held my hand through the whole experience. Also, loved having a 3rd party involved with the transaction due to this bei... See more

I thought the web site was sub par. However, my phone calls were met by caring professional people. Alyssa, I'm so sorry I'm forgetting your name, Zoe, and Taylor were awesome .

My buyer and I used Caramel Driver Services secure online checkout to complete our used car sales transaction. They have an ingenious, integrated use of technology that streamlines the title trans... See more

I purchased a car from a local dealership and I trying to receive a temporary tag caramel representative helped me completely through the process. It took a,little than usual through no fault of my r... See more

Caramel has finally figured out what no one else has been able to do. They offer a great platform to make long distance car selling and buying transactions, with financing available, warranties, and... See more

I encountered a problem but once I brought it to the attention of the Caramel customer service folks, they resolved it right away, keeping me informed at each step. Very helpful and responsive.

Excellent customer service! Ana Hernandez was exceptional throughout the entire process. This was my first time making a purchase online for a vehicle. I had my concerns as I didn't experience the... See more

Your support staff was excellent! She was very knowledgeable, personable and patient with my questions as a new car seller with Ebay Motors. Thank you so much.

Emily was extremely patient with helping me get thru the paperwork. 5 stars is not enough - at least 10 stars! She is a very good people person and was very knowledgeable in your systems.

Fantastic company to sign up with for all dealers if you are new to the business or you been in it for a while. Having Caramel has an option for lending is a plus. Easy working reps, fast approvals an... See more

Working with Caramel has been a great experience so far especially with Matt. He's works hard with us and we really appreciate working with him. He really works to get us great approvals with great ra... See more

Communication was great and working with Megan was fantastic . Quick to answer my questions , and was very clear about the process as I am a first time seller on Bring a Trailer . The buyer of my Ferr... See more

This company is amazing! They work hard to make any deal work to the best of their ability. Riley is exceptionally helpful in every aspect and he worked tirelessly to make sure that I would be approve... See more

Matt is the greatest rep ever. He’s so easy to get a hold of and so proactive. He is the reason that we work with caramel. Caramel is the only company like it. They streamline absolutely everything fo... See more

The staff was very helpful, in guiding me through the checkout process. A representative named Kyra, was especially helpful. She resolved several issues for me.

Great experience getting title and registration complete. I had a problem and had to change the state, and they were more than accommodating with my dilemma. If I purchase another vehicle from eBay I... See more

Had a great experience with caramel after selling my car on BaT. Support is responsive! I had a question about a title and got a response from Megan in minutes!

Caramel has been a great part of my business as an independent dealer. Andy has helped to grow my business in many ways. Thank you Caramel/ebay

All the team members I talked to were courteous and knowledgeable. And wait times were generally good.

This was my first time ever selling a vehicle and using Carmel. I was emailing back and forth with Megan who helped calm me down and gave me advice on all of this. I highly recommend Drive Carmel and... See more

Taylor was the representative who helped me with finishing the required information to facilitate the sale of my 280 Z. She was so helpful and has wonderful customer service. Thankyou.

Allyson was extremely nice, handled my issue quickly and competently. A pleasure to work with her.

Alot of kinks to work out, however customer service reached out to make it right.

They have been extremely helpful in helping me to navigate through the purchase process.

Very seamless and easy to navigate! Team was very helpful on the entire process

I had the pleasure of working with Riley at Caramel during my recent car purchase, and I couldn’t be more grateful for his help. From start to finish, he made the entire process seamless, stress-free,... See more

Colyn is our representative and he is truly amazing. He is very responsive and knowledgeable and quick to inform us of what is happening next and what to expect. We have closed several deals wit... See more

Working with Riley from Caramel has been a total game-changer. As a new dealer, the amount of paperwork and logistics can be overwhelming—but Riley took all of that off my plate. He walked me through... See more

Anthony has made my experience with Caramel Great! As a small dealer, it’s difficult to offer good financing for customers to not only help them, but also help me put deals together. I’m very thankful... See more

We've been using Caramel for a few years now and they've been great! They've helped us close several deals we wouldn’t have been able to make otherwise. Their process is user-friendly and easy to navi... See more

This company is amazing! They work hard to make any deal work to the best of their ability. Riley is exceptionally helpful in every aspect and he worked tirelessly to make sure that I would be approve... See more