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DriveTime Car Sales Reviews 26,487

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their outstanding service, noting their patience, knowledge, and friendly demeanor. Consumers felt supported throughout the car-buying process, with many highlighting specific employees who went above and beyond to ensure a smooth and stress-free experience. People appreciated the team's willingness to answer questions, provide detailed explanations, and offer personalized assistance. The service provided is frequently described as excellent, with reviewers emphasizing the efficiency and ease of the entire process. Consumers felt that the staff listened to their needs and worked diligently to find the perfect vehicle within their budget. The quickness to test drive and the speed to go through the finance process were also appreciated. Overall, reviewers felt valued and well-cared for, making their car-buying experience a positive one.

Based on these reviews

Rated 4 out of 5 stars
Invited

Everything was great with the small exception that when your associates first contacted me after I went to your website, I was told that the vehicle that I was acquiring about would be "reserved". I w... See more

Rated 5 out of 5 stars

Wynnton, DJ, Brian, Sakeia, were excellent in our car buying process. Jay was our salesman. Incredibly patient, knowledgeable and pro active. He was very honest about the conditions of the cars we tes... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my second vehicle from DriveTime, and once again, they've exceeded my expectations! A huge shoutout to James Thomas, who went above and beyond to find the perfect ride for me and... See more

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Rated 5 out of 5 stars

This has got to be the best experience we have ever had buying a car! We had looked online before showing up. This made the process even easier. The sales representative Larry S. went above and beyond... See more

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Rated 5 out of 5 stars

I came in scared and a little hesitant to test drive because I didn’t want to be disappointed but Brain Telezhenko was Amazing from the moment he greeted me the was by far the most fastest greatest ex... See more

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Rated 5 out of 5 stars

Jarrod and Jesus were very professional and got us in an hour before close and stayed late to get everything for our trade in finalized letting us drive away in our new car the same night! Everything... See more

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Rated 5 out of 5 stars

Larry and crew are fantastic and very knowledgeable in aiding my daughter into her first car. I can’t recommend this place enough. Such professionalism and super friendly folks.

Rated 5 out of 5 stars
Invited

Marissa was so pleasant and answered all my questions and concerns. She even went through several options from my list or to my liking with certain vehicles. Nice attitude and was her integrity and ho... See more

Rated 5 out of 5 stars

Brian Hunsberger is wonderful very patient very kind he works till you get the car just amazing person to talk with he has become a friend since we have brought our second car from him

Rated 5 out of 5 stars

Amazing doesn't even describe Greg. Highly recommend him. I was beyond frustrated with the car process and extremely stressed out. He made it painless and is simply an amazing human being.

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Rated 5 out of 5 stars
Invited

From start to finish the process took around 3 hours. We had amazing customer service. Aaron answered all of our questions and was super informative about the vehicle we chose. He was upfront about th... See more

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Rated 5 out of 5 stars

We had an appointment, however we arrived an hour and a half earlier and they took us right away. We test drove all the cars that we requested. The staff on hand were great, including the staff who we... See more

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Rated 5 out of 5 stars
Invited

I really appreciated the great salesman Steve he was really nice and helpful to me, answered all my questions and got me driving the same day.J give them 5 stars and would recommend them to anyone 😍�... See more

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Rated 5 out of 5 stars

Joe really helped us !!! Very informative and helpful! Lovely personality and really broke down things for me and helped understand ! Would deff take the trip to come to the Winston Salem location eve... See more

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Rated 5 out of 5 stars

Charlie was great and nice and real about the offer and everything that comes with it he was easy on presenting different options as well great job talk too Charlie Miller

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Rated 5 out of 5 stars
Invited

Everything was UNBELIEVABLY SMOOTH. The ad means exactly what it says...I'm sending you all business as we speak i left out the good man Joseph Mitchell very professional!!!

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Rated 5 out of 5 stars

What made my experience Great was working with Emily Taylor. She was the absolute BEST SALEBLAZER I’ve ever worked with. She walked me through the process with the uttermost patience and care. Her spi... See more

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Rated 5 out of 5 stars

DEVEN NEIMAN helped my friend Laura get into a nice, affordable, reliable car super fast and easy! He is friendly, kind and so helpful in making this process easy and understandable!

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Rated 5 out of 5 stars

Ky was extremly knowledgeable and easy to work with in our car buying expeiemce. The no pressure style , the quickness to test drive, and the speed go through the finance process is just so refreshi... See more

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Rated 5 out of 5 stars

Carlos is very friendly, he sent me to Ms. Aneisa DeBagio help and explained everything so well and transparent. For my first time financing a car went amazing

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Rated 5 out of 5 stars
Redirected

Yolanda was amazing! She was so knowledgeable and helped us find exactly what we wanted. Definitely a Team Player. Excellent experience. My wife and I look forward to buying our next car from Drive T... See more

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Rated 5 out of 5 stars

My man Josh really made this experience easy and affordable for someone with alot of questions and uncertainty. Nice friendly atmosphere as soon as you come in and also quick to help EVERYONE as soon... See more

Rated 5 out of 5 stars

Lorenzo Harris is the bomb diggity go to for purchasing a vehicle! Drive time was professional and a nice dealership for a vehicle! Will be purchasing other vehicles in the future as the time come!

Company replied

Rated 5 out of 5 stars
Invited

Great customer service. They really take care of returning customers and that was greatly appreciated. Please keep up the good work. Thank you Drivetime for all of my 4 cars.

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Rated 5 out of 5 stars

Even though I didn’t walk out of there able to get a vehicle, it wasn’t from lack of trying on Dennis’s part. He was fabulous & I still recommend anyone go in if you’re in the market for a vehicle & g... See more

Company replied

Rated 3 out of 5 stars
Invited

I was disappointed in the sales person attitude. I purchased a car and the car smelled of smoke. He took it and gave it a quick drive - by wash. I also noticed that it didn’t have any floor rugs and w... See more

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Rated 5 out of 5 stars

Rachel was so amazing and did everything possible to put my husband in a car. I’ve never had such ease at a dealership. We had our 3 yr old grandson and they had tablets, water, and they were so amazi... See more

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Rated 5 out of 5 stars

The excellent customer care , no haggle and patience made this experience smooth! I'm grateful!! Thank you Mark and Charles

Rated 5 out of 5 stars

Timetra made me very comfortable from the very beginning. Made me at easy in a usual stressful experience of car buying.. Provided great information and details.

Rated 5 out of 5 stars

They took the time explained details, allowed patience while making decisions and adjustments. Allowed sufficient time on test drives. Helped set up apps

Rated 5 out of 5 stars

Christie M is an amazing sales woman/manager. My experience was the best I’ve ever encountered with a car dealership

Rated 5 out of 5 stars

I came in to the Riverside location and Beverly Chance made my process so smooth and easy, helped me with all the information and questions I had and had such a comforting and pleasant attitude I woul... See more

Company replied

Rated 5 out of 5 stars
Invited

Ariel is great. Her customer service skills are unmatched. Pleasant. Made me feel comfortable with my purchase.

Rated 5 out of 5 stars

I had a vehicle before through Drive Time and I had an accident and it was totaled, I came back and got into another vehicle very easily.

Company replied

Rated 5 out of 5 stars

The patience & understanding of the car salesman Alaendu. He was very attentive & kept a smile. I wish him well in life.

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Rated 5 out of 5 stars

Austin helped me with the purchase of my car and was friendly and so kind. This is my third vehicle purchase with drive time and each time was pleasant and professional.

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Rated 5 out of 5 stars
Invited

Maddy, is an amazing salesperson, very understanding, listen to your needs, and goes the distance to make it happen.

Rated 5 out of 5 stars

Yall have been fantastic!! Larry and Charles were the best in helping me get in car! Everyone was super nice and amazing

Company replied

Rated 5 out of 5 stars

My experience was amazing found what I needed and took it the workers are the best ever.

Rated 5 out of 5 stars

Jordan did an amazing job with our purchase. He was knowledgeable and made the process easy!

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Rated 5 out of 5 stars

Great service….no attempts to up sell useless services or programs…straigght to the point…Crystal the sales person was friendly and explained everything to detail…Couldnt have asked for a better exper... See more

Rated 5 out of 5 stars

“I came in this morning a little nervous, but DriveTime made the whole process smooth. The team was welcoming and really worked with me to find something that fit my situation. They explained things c... See more

Rated 5 out of 5 stars

Jarrison English is an amazing salesman. He seems like he truly cares about his customers. I would go out of my way anytime to personally buy a vehicle from him anytime.

Rated 5 out of 5 stars

Kwani is an excellent salesperson. She is energetic and engaging. She made our process extremely smooth. And we enjoyed working with her.

Rated 5 out of 5 stars

I had an amazing car-buying experience! The staff was friendly and patient, they answered all my questions, and the process was fast and stress-free. I drove away in a reliable car that fit my budget... See more

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Company details

  1. #2 of 6 best companies in Used Car Dealer
  2. #3 of 7 best companies in Auto Market
  3. #9 of 14 best companies in Car Dealer
  4. #15 of 19 best companies in Car Finance and Loan Company

About DriveTime Car Sales

Written by the company

Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.

Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.

Shop with confidence

Written by the company

Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.

Contact info

Promotion box for DriveTime Car Sales

Discover DriveTime

Shop every car with your personalized terms!


4.4

Excellent

TrustScore 4.5 out of 5

26K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Dennys was excellent!

Dennys was excellent!! He was very attentive and explained in detail during the whole process he took awesome care of me and my fiance!! I would highly recommend and ask for Dennys!!!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Invited

It was a very pleasant visit

It was a very pleasant visit. Friendly cleanness helpful. Answered all my questions went over all documents. Went over everything on the car to make sure everything was working. Very knowledgeable. Just just an amazing experience overall.

October 15, 2025
Rated 1 out of 5 stars
Redirected

They will tell you to go get a vehicle…

They will tell you to go get a vehicle inspection on your car after you purchase it and then state that they will give you a reimbursement if theres anything wrong with it within the five day purchase within a certain mileage. We were told this more than once. NO MISUNDERSTANDING ANYTHING, like they’re claiming. Devlin also gave me a response of “awesome” while telling him the issues, completely unprofessional response and then told me I was wrong when we were told the same thing multiple times by not only drive time, but the warranty place and drivetime, corporate customer relations.
I called before submitting the claim and was told by this DT in Topeka, Ks to submit it.
I did and it was denied. The warranty place told me to reach out to the dealership because they were the ones that owed me the reimbursements then I spoke to customer relations at headquarters and was told the same thing the dealership was responsible for the reimbursement due to the timeframe and mileage at the time of the inspection and work done on the car.
Then the mechanic told me that did the inspection that there was more bolts that needed tightened so they let me drive a car off of their lot with a bunch of loose bolts. One was in the sway bar and are now retracting what we were verbally told multiple times. Way to go DT, Topeka. You’re a joke!

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great choice

My experience was great I drive away in a 2021 GMC acadia and I love it .

October 15, 2025
Unprompted review
Rated 5 out of 5 stars
Redirected

My appointment was at 7:30 and the…

My appointment was at 7:30 and the store closed at eight. Yolanda Rodriguez was my sales agent and had me out of the office by 8:30 with my brand new car. She made the car buying experience so easy. She didn’t get my hopes up. I will forever be grateful for drive time.

October 14, 2025
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for taking the time to share your DriveTime experience, Samantha. We love to hear that Yolanda provided a great car-buying experience for you at our Plano DriveTime!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

I GOT A NEW CAR WOOHOO

I GOT A NEW CAR WOOHOO

Thankyou to Greg for everything

October 13, 2025
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for taking the time to share your DriveTime experience, Alanis. We love to hear that Greg provided a great car-buying experience for you at our Sanford DriveTime!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Great customer service

Great customer service. No hassle. Davong did a great job explaining all of the products. Thanks Drivetime.

October 14, 2025
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for taking the time to share your DriveTime experience, Marquis. We love to hear that Davong provided a great car-buying experience for you at our West Las Vegas DriveTime!

Thank you,

DriveTime Customer Relations

Rated 5 out of 5 stars

Tamara Jones

Mr . Wisneski was very patient and has very good customer service and handled me with such care I would recommend him to anyone thank you zack

October 14, 2025
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

We love knowing you were satisfied with your experience with Zack at our DriveTime dealership.

We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

Rated 5 out of 5 stars

Wouldn't have asked for a greater…

Wouldn't have asked for a greater salesman then him. Amazing gentlemen

October 14, 2025
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

Thank you for leaving your review. We love hearing that you were pleased with your experience at the Cincinnati DriveTime.

We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

Rated 5 out of 5 stars

Lorenzo Harris made find the right…

Lorenzo Harris made find the right vehicle very easy and quick! Great experience!

October 14, 2025
Unprompted review
DriveTime Car Sales logo

Reply from DriveTime Car Sales

We love knowing you were satisfied with your experience with Lorenzo at our Dayton DriveTime.

We hope you are enjoying your vehicle and wish you all the best!

DriveTime Customer Relations

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