Drain Doctor - Bristol & Gloucestershire Reviews 284

TrustScore 5 out of 5

4.8

Tuffley Park, Unit 6C, GL2 5DE Gloucester, England, GB


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Rated 5 out of 5 stars

Truly amazing. Such friendly people, who understood our requirements and Andy and his team kept us fully informed throughout the project. They did hit some snags (as you do with underground ex... See more

Rated 5 out of 5 stars

Both Andy and Kye from Drain Doctor did a great job over 2 days of making my drains good! in a Victorian house. They were friendly, informative,skilled and professional. The job was internal as we... See more

Company replied

Rated 5 out of 5 stars

Tom was highly professional, effective and understood straight away the context and what we needed to be done. Also very good at analysing and explaining the situation. Very glad we went with Drain D... See more

Company replied

Rated 5 out of 5 stars

They turned up at designated time. Informed me how much it would cost before they started. Cleaned the block drain effectively and efficiently. Technician very polite and knowledgeable. Cheaper th... See more

Company replied

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Company details

  1. Drainage Service
  2. Plumber

Written by the company

UK’s #1 Drainage & Emergency Plumbing Company We specialise in drain unblocking, plumbing repairs, CCTV drain surveys, emergency call outs and planned preventative maintenance. Your local Drain Doctor engineer is just a phone call away. Available 24/7, 365 days a year, we offer free call outs and quotes for prompt and reliable drainage and plumbing services.


Contact info

  • Tuffley Park, Unit 6C, GL2 5DE, Gloucester, England, United Kingdom

  • 0808 301 9877

4.8

Excellent

TrustScore 5 out of 5

284 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Super service

Came quickly, got both toilets unblocked in a jiffy. Answered all my questions and with a good sense of humour. Thanks Kirk!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Truly amazing.

Truly amazing.

Such friendly people, who understood our requirements and Andy and his team kept us fully informed throughout the project.

They did hit some snags (as you do with underground excavations) and the project extended by a day, but on that extra day they bought in a crack team to make sure all was successfully completed and a messy garden and drive returned to normal.

Highly recommended

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from such friendly…

Great service from such friendly people. Very happy with the work provided and solved the problems we had straight away.

October 22, 2025
Unprompted review
Drain Doctor - Bristol & Gloucestershire logo

Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Tom was highly professional

Tom was highly professional, effective and understood straight away the context and what we needed to be done. Also very good at analysing and explaining the situation. Very glad we went with Drain Doctor.

October 16, 2025
Unprompted review
Drain Doctor - Bristol & Gloucestershire logo

Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Great service from DrainDoctor

Great service from DrainDoctor, Kye (apologies if spelt wrong) was amazing, this was in Codrington BS37 so not an easy trip for him, kind chap who did everything he could to unblock a very blocked drain! We had a good chat whilst waiting for his tank to fill. We had a call saying he was 20 mins away and was on perfect time. I can not fault these guys at all. Would recommend to anyone. Great price too

October 20, 2025
Unprompted review
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Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 1 out of 5 stars

We had a blocked drain and despite…

We had a blocked drain and despite several hours of inspecting and flushing Drain Dr could not sort the issue. In fact the level of blocked water was higher when they finished than when they started. For this they charged £234. They then sent us a quote for £1,183 to do an excavation. We got a different company out to get their opinion. That company fixed the issue in around 30 minutes and charged under £100.

October 15, 2025
Unprompted review
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Reply from Drain Doctor - Bristol & Gloucestershire

Hi Sally,

We’re genuinely sorry to hear that you were disappointed with our recent visit. As explained in our email exchange, we had promised to review the matter fully and speak with the attending technician before getting back to you. As requested, you kindly forwarded your evidence but unfortunately your review was posted before we had the opportunity to undertake that investigation with the technician. We take all feedback very seriously and will be in touch with you directly to follow up on your email.

Regards
Emma

Rated 5 out of 5 stars

Drains sorted

Both Andy and Kye from Drain Doctor did a great job over 2 days of making my drains good! in a Victorian house. They were friendly, informative,skilled and professional. The job was internal as well as external so the were careful and respectful of my property.
Thank you both. Kate from Bristol

October 9, 2025
Unprompted review
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Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Effective and efficient service

They turned up at designated time.
Informed me how much it would cost before they started.
Cleaned the block drain effectively and efficiently.
Technician very polite and knowledgeable.
Cheaper than some of the big name competitors.

October 13, 2025
Unprompted review
Drain Doctor - Bristol & Gloucestershire logo

Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

A great service

A great service! Quick and easy to book. Professional, friendly and very informative. Thanks so much.

October 6, 2025
Unprompted review
Drain Doctor - Bristol & Gloucestershire logo

Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Drain Repair / Replacement

The engineer, Andy Price was first class. He really knew his business. The job was done in a professional and quick way. He cleared all the rubbish away also. I was really pleased with the job. Cheaper than the original quote also.

October 3, 2025
Unprompted review
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Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Professionals

As always, professional and very helpful

September 25, 2025
Unprompted review
Drain Doctor - Bristol & Gloucestershire logo

Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Quick response

Quick response, knowledgable, friendly operatives, clean & tidy work.

September 25, 2025
Unprompted review
Drain Doctor - Bristol & Gloucestershire logo

Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Checks to drains

Great service, did a really good and professional check of drains and pipes. Would highly recommend Drain Doctor.

September 17, 2025
Unprompted review
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Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent

Efficient, courteous, excellent communication and a very thorough satisfactory drain cover replacement.

September 15, 2025
Unprompted review
Drain Doctor - Bristol & Gloucestershire logo

Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Quickly identified and sorted problem

Quickly identified and sorted problem. Also gave advice to prevent the problem occurring again. Thank you!

September 2, 2025
Unprompted review
Drain Doctor - Bristol & Gloucestershire logo

Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Good service from start to finish

Prompt response from call handler with visit arranged next day and 2 hour time slot given.
Tom rang on morning to say he would be with us in 30 mins. Very knowledgeable and helpful, got drain unblocked and checked rest with camera. Great service and fair price. Would recommend.

August 17, 2025
Unprompted review
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Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Really good job

Really good job. The engineer arrived the same day that I called. He was friendly and really helpful. Drain was unblocked in under 30 minutes. Left the area clean and tidy. This is the second time that I have used Drain Doctor, I highly recommend

August 11, 2025
Unprompted review
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Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Drain Doctor; 4th emergency service

I consider Drain Doctor, Bristol and Gloucestershire as my fourth emergency service. I've needed to rely on them a number of times and they're always morr than happy to help, not only that but they get there quickly and are very competitively priced.
I had three jobs completed for me recently, all of which were carried out by Kirk. He was exceptional; always friendly and polite, clean and tidy and clearly explained what was happening at each stage of the process. He couldn't do enough for me and clearly has a passion for his work and getting to the best results. I can't thank him and Drain Doctor enough for getting everything back into working order. Thanks Kirk.

July 24, 2025
Unprompted review
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Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Outstanding service from the first…

Outstanding service from the first point of contact
Cannot recommend this company enough 🤩

July 30, 2025
Unprompted review
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Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

Rated 5 out of 5 stars

Excellent service

Excellent service, very friendly staff.

July 25, 2025
Unprompted review
Drain Doctor - Bristol & Gloucestershire logo

Reply from Drain Doctor - Bristol & Gloucestershire

Thank you for taking the time to leave us a review.

We really appreciate your feedback. 😊

Kind regards,

Calum

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