DO NOT DEPOSIT These scam artists will let you deposit, win, and then when it comes to withdrawing, ask you for imaginary statements. E.g. Paysafecard statement that doesn't exist! They ask for a s... See more
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Really bad, let me sign up and deposit got no deposit match or free spins and wayne from online chat said I had been blocked from recieving sign up bonus no idea why , none of the 6 emails I recieved... See more
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Note the good work of the site in general and a few specific words. The simple process of creating an account over the phone took about two minutes in total. There are interesting tournaments, I manag... See more
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Unable to play, verification process requires passport or driving licence or photo ID. I don't have either. Don't sign up unless you have these as you wont be able to play / withdraw. Customer serv... See more
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Company details
Written by the company
We are happy to see you here at Dr.Bet UK online casino! Our gambling site was created for UK players by gambling industry professionals. Our main goal is to provide the most modern resources for every betting and casino player. Super talented Customer Service team will always keep you updated on all upcoming news and events. Here we can offer you the best service while you can relax and play your favorite games.
Contact info
22 Beckenham Grove, Flat 7, BR2 0XB, Bromley, United Kingdom
- support@dr.bet
- dr.bet
3.0
Average
457 reviews
Dead spins
Dead spins. Don't waste your money on here they will take it all without a single win
January 2, 2024
Unprompted review
Worst casino ever they asked me for…
Worst casino ever they asked me for birth certificate which is hilarious I don't know why the asked I been playing with the. For more than a year and after all that they needed the birth certificate
And then it took them 12 days to give me my money back which I deposited and I couldn't play because loss limit was reached and they asked me 100 documents dont waist ur time and money with them
And on top of all that when I asked them to close my account I had £9 they said they cannot give that £9 to me based in order for withdraw it has to be min £10 so they kept £9 as well
What a rubbish and waste of time
August 4, 2023
Unprompted review
Don’t pay out winnings
Very disappointed no further forward a month on had a big win and still no pay out I have sent so much information to verify my account and still keep getting told there waiting for the relevant team to deal with this. Do not recommend at all! more than happy to take money but will not pay out. Will be taking this further as I see a lot of people have same issues and they can’t get away with this no more!
July 26, 2023
Unprompted review
Stay away -very unorganised
The most unorganised online casino company.
You verify your account once no problem you win anything above yoir deposits . They ask for more details .
You give them this and they delay delay and delay.
They come up with all sorts of reasons then the suspend your account not a problem. Still pay me out but no they say waiting for relevant department to review your case.
They even was given business details and still the query exchanging of money.
Unfortunately money played with was money I win on my 1st verification yet they still hold yoir withdrawls for days and no one can help you. So avoid at all costs. Read the Rest of the reviews they are correct.
Ph and yoir 1st verification gets thrown back in and they don't accept that again even though they did in the first place . They did apologise but you can tell they are upto something and delay paying out or don't want to do it at all.
I very much doubt this company will be around for Long.
July 17, 2023
Unprompted review
it is not possible to verify the…
it is not possible to verify the account and get your win, how many documents do you need, damn bad link
July 20, 2023
Unprompted review
Fuming was in a middle of a game won…
Fuming was in a middle of a game won money all of a sudden says my account is suspended what a joke. So PI###ED OFF FUNING I BESR GET MY WINNINGS
July 19, 2023
Unprompted review
… disgrace
Dr bet are a disgrace it was all good while they were taking My Money soon as I had a big win they started to demand proof of income which I did give them no problem but they come back to me and said we couldn't verify your income do not bet with this site all they want to do is take your money and when you win they won't give you your winnings I can only talk by personal experience
July 10, 2022
Unprompted review
Absolute disgrace of a site won’t give…
Absolute disgrace of a site won’t give me my money that I won back in may keep asking for so much I’d avoid at all costs they reply on here but didn’t reply to my email
May 7, 2023
Unprompted review
Reply from Dr.Bet
Dear Barry,
We are sorry that you had such an experience with us.
As we checked, the verification of your payment method was requested. Please be aware that for us, as a licensed casino, the verification process is an essential part to provide our clients with a welcoming place to play and ensuring that their funds are secure, therefore verification of your documents may be requested.
As a licensed casino, it is our legal obligation to conduct some extra checks according to our Terms&Conditions clauses 9.4 and 15.3. Gambling businesses are required to conduct a variety of techniques to perform due diligence checks on customers to make sure that funds are not being used for criminal activity like fraud or money laundering. There may be some circumstances that lead to the need for customer verification.
We are really sorry that you faced some difficulties while trying to verify your payment method, but we highly appreciate your cooperation with us and we wish you could complete the verification. We would kindly advise you to contact your banking support team and ask them to provide you with the required documentation to pass the verification smoothly.
Also, let us bring your attention to the fact that your withdrawal request is in pending status. To ensure that your funds are secure, we need you to upload the necessary documents. So, we kindly request you to complete the verification first.
Best regards,
Dr.Bet team
Had my account blocked took around £700…
Had my account blocked took around £700 from me .I went to IBAS won my case and got my money back from dr.bet .anyone in some position please go to IBAS .
May 31, 2023
Unprompted review
Reply from Dr.Bet
Dear Paul!
Thank you for your review.
Please be assured that our company takes all issues seriously and we try to resolve them as soon as possible.
As we can see, you have already submitted a formal complaint to us. The final decision regarding your case has been sent to you by our appropriate department after the investigation.
But if you wish to get more details about your case, we kindly advise you to contact our complaints team directly at complaints@dr.bet.
With best regards,
Dr.Bet team
Avoid at all cost
Avoid at all cost. They are withholding my funds untill I send them prove of a bank card that has not been in use for over a year because I can't send them a picture of a bank card they want a pdf of my bank statements. I happily sent a screenshot of it but that's not acceptable they want the whole statement that includes not only private transactions but also a lot of private bank details. Sounds more like a scam than a betting site
May 27, 2023
Unprompted review
Reply from Dr.Bet
Dear Ricky,
We are sorry that our verification process inconvenienced you.
We can see that your withdrawal request was successfully processed from our side faster than twenty-four hours. We would like to thank you for your prompt cooperation and for providing us with the requested documentation.
Please be aware that we have some requirements for the documents and according to our internal policy, screenshots cannot be accepted in that case. As a licensed casino, it is our legal obligation to conduct some extra checks according to our Terms&Conditions clauses 9.4 and 15.3. Gambling businesses are required to conduct a variety of techniques to perform due diligence checks on customers to make sure that funds are not being used for criminal activity like fraud or money laundering. There may be some circumstances that lead to the need for customer verification.
For us, as a licensed casino, the verification process is an essential part to provide our clients with a welcoming place to play and to ensure that their funds are secure. We fully understand your worries about personal data safety, but we want to convince you that all your data is completely safe, your data is stored in an encrypted format on servers that are kept at Uptime Institute classified Tier III data centers compliant with TIA-942 and PCI DSS standards. The data centers are protected technically and guarded physically around the clock by specially audited security personnel.
Otherwise, you could provide us with a document showing the single necessary transaction next time.
Best regards,
Dr.Bet team
In one word...Disgraceful.
As with many other reviews, I opened an account several months ago. Deposited numerous times on a weekly basis without any issue. A couple of days ago I deposited £60 (2 deposits of £30). Both went through fine. I won £60 and cashed out £120 (£60 Deposited plus £60 I won). The next day I tried to log into my account and they have blocked it stating clause 1.1 (multiple accounts). I don't recall opening another account and if I did, it would have been a long time ago. So if I did, then I made an honest mistake and it certainly wasn't intentional. I went onto the live chat and recieved generic copy and paste replies stating these were the terms and conditions and they would not pay me my small winnings or even the deposits I made only an hour or so before I tried to make the withdrawal. Now this might not be a large sum of money to most, but it's the principle. These thieves shouldn't be licenced, they are getting away with this and it's time they had their licence revoked. I will be filing formal complaint with the UKGC and IBAS. A quick Google shows many other customers have experienced the same as me and filed disputes against Dr Bet. I have a little play on the slot games every now and then, I haven't committed fraud, tried to beat the system or anything like that. I didn't even use any of the bonuses, playing only with my hard earned money. It's isn't fair and the sooner they are investigated the better in my opinion. I would like to think that they will read this and do the right thing and pay me my £120, however I wont hold my breath. My username is openyoureyes and I wish I had done so before giving this company the opportunity to treat me this way!
May 14, 2023
Unprompted review
Reply from Dr.Bet
Dear Client,
We are sorry that you had such a negative experience with us.
As we checked, your account was blocked due to the violation of our Terms&Conditions clause 1.11. Our appropriate department has checked all the details many times and due to the fact of violation of our Terms, the decision is final, unfortunately.
We kindly ask you to reach our support team and provide us with the requested details so that we will be able to process a refund for you. As much as we would like to do that for you, we cannot proceed without having your bank account details. We just deeply care about our customers' funds safety.
It would be a pleasure for us to help you with that situation and we will wait for you to provide us with some necessary details in order that we have an opportunity to resolve the situation.
Best regards,
Dr.Bet team
When you deposit money don't have any…
When you deposit money don't have any problems, but when you withdrawal money they asking to many proofs. My advice don't use this website. Absolutely disgusting...
May 5, 2023
Unprompted review
Reply from Dr.Bet
Dear Linda,
We are sorry that you feel this way.
Let us kindly inform you that your account was verified automatically by the system, that's why you were allowed to deposit and play with us. But we may request you to upload additional documentation according to our T&C clauses: 2.7. Before you are able to deposit funds into your Account, place any bets and/or access any free to play versions of the Services, we are required to verify your name, age, date of birth and address. We may be able to do this automatically, but we may require you to submit verification documents. If you do not or cannot provide us with the required documents your registration will be rejected.
15.3. We may request documents to verify the identity and ownership or authorization to use a specific Card or other information before receiving funds.
For us, as a licensed casino, the verification process is an essential part to provide our clients with a welcoming place to play and ensuring that their funds are secure, therefore verification of your documents may be requested.
We would kindly advise you to contact our support team and they will help you to pass the verification smoothly.
Best regards,
Dr.Bet team
Update I finally got my docs accepted…
Update I finally got my docs accepted and just a warning to stay away from using paysafecards as causes to many problems but I got verified and had the £80 in my account within mins
May 14, 2023
Unprompted review
Reply from Dr.Bet
Dear Customer,
We are glad to hear that you completed the verification on our website and successfully got your withdrawal request, but we would genuinely like to review the situation that has caused you some inconvenience in more detail.
Sadly, we did not manage to identify you on our website, so next time we would kindly ask you to respond to our request for more information from Trustpilot in your email inbox. We will have the opportunity to examine your situation after that to find the best solution.
Meanwhile, we appreciate you considering our request.
Best regards,
Dr.Bet team
My winnings been in hold for weeks now.
My winnings been in hold for weeks now.
Required documents been sent to the Company.Still no progress and always just promises but no money is been sent...
It really seems to me a scam
May 2, 2023
Unprompted review
Reply from Dr.Bet
Dear Zsolt,
Thank you for your time to rivew our services.
Please note that we as gambling operator are required to follow anti-money laundering regulations from several governing bodies. In addition, we are also committed to hosting a secure and safe gambling environment where player integrity and the protection of your funds are always a priority.
Security checks, commonly known as KYC (Know Your Customer) are performed on a regular basis. There are various triggers for these checks and they are most commonly performed during, but not limited to, at registration, in relation to deposits, as part of dip checking and withdrawals.
We do appreciate your time and cooperation in this procedure and let us inform you that your withdrawals were approved on our end and paid.
With best regards,
DrBet team
U should be able to withdrawal or…
U should be able to withdrawal or transfer your bonus winnings at anytime , as I don't seem to get a straight answer n it seems as tho u got to spend thousands before u can withdrawal any winnings n that is if u have any left because u can't seem to tell me how much I need to wager , seems to be a rip off or a game for the rich because it sounds like a fix
April 30, 2023
Unprompted review
Reply from Dr.Bet
Dear Paul,
Thank you for bringing our attention to your case.
Please be advised that any bonus has its own wagering requirements that should be completed. This is how all deposit bonuses work in every casino.
The wager is the total value that you need to play to convert bonus money to real money. Wagering does not mean that you must win or lose your money - it means that you must bet the money in our games. The best way to complete the wagering requirements is to play slots that contribute 70% or 100%. The list of our games with their contribution is mentioned in T&C clauses 17.14.1-17.14.4.
If you ever have any questions, do not hesitate to contact our support team via chat or email us at support@dr.bet.
Best wishes,
Dr.Bet team
DO NOT DEPOSIT
DO NOT DEPOSIT
These scam artists will let you deposit, win, and then when it comes to withdrawing, ask you for imaginary statements. E.g. Paysafecard statement that doesn't exist! They ask for a statement that has both your full name and contact details and the payments. This doesn't exist on paysafecard, ask their support, yet when you ask them how to get it.. They'll forward you to paysafecard support, paysafecard support will forward you back and that's how they keep your money. I've never left a review for a website until now.
April 29, 2023
Unprompted review
Reply from Dr.Bet
Dear Roberto,
Thank you for taking the time to write this review.
Unfortunately, we couldn't detect your account. Please provide us with your email or username so we could properly check your case and help you with it.
Additionally, you are always welcome to discuss this issue further via our live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Be very careful of these casino T&Cs
Be very careful of these casino T&Cs. If you win big they will use clause 1.11 - Only one Member Account allowed per User, IP address.
Even If you have an old account you have not used in years and have forgotten about they will use this "get out" clause to block your account and confiscate any winnings.
This clause isn't there for your protection. It's a legal loophole to avoid paying out. This is a UK casino but you may as well be playing the unregulated casinos with no licence as you would probably have a better chance of getting paid.
If you choose to play here.
Read all T&Cs, avoid bonus offers and do not play until you have uploaded all your documents and verified them.
The casino is untrustworthy and I would play in one of the many other UK casinos that do not operate like scam artists.
April 28, 2023
Unprompted review
Reply from Dr.Bet
Dear James,
Thank you for taking the time to write this review.
Unfortunately, we couldn't detect your account. Please provide us with your email or username so we could properly check your case and help you with it.
Additionally, you are always welcome to discuss this issue further via our live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
The casino has blocked my account and…
The casino has blocked my account and confiscated my winnings.
Apparently, I have duplicate accounts and this is against terms and conditions.
I don't think I have a duplicate account unless it's been lying dormant and unused. in that case, I should not have been able to set up a new account.
This is just an excuse to confiscate winnings. I just checked these reviews and realised this is quite common for them to confiscate winnings.
Read the reviews before playing and be careful.
Casinos that refuse to pay out or make it extremely hard to withdraw should be avoided.
A complaint was sent to the gambling commission.
If enough people complain they have their licence revoked.
April 27, 2023
Unprompted review
Reply from Dr.Bet
Dear Claire,
Thank you for your review.
Unfortunately, we couldn't identify your account in the system. Please provide us with your email or username so we could assist you with this case.
Additionally, you are always welcome to discuss this issue further via our live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Account blocked
I just made a deposit of £200. Played for a few days, requested a withdrawal of £1500. After that they asked for additional verification. I completed additional verification, after which they immediately blocked my account. They just didn't want to give me my winnings. Stealing £3000 and the final decision is a violation of rule 1.11 (multiple accounts, what?)
Scam!
These guys have sumsub verification, you can't cheat them and create multiple accounts. I will make a recording of my screen about not being able to have multiple accounts. I will write to sumsub and ask how many times I have been verified. All of this will be proof for a complaint against this trash company.
April 24, 2023
Unprompted review
Reply from Dr.Bet
Dear Customer,
Thank you for your review.
Please be advised that our casino is licensed and regulated in Great Britain by the Gambling Commission under account number 56377. This licence is the backbone of our operations and regulates us as a company in order to be able to maintain a safe and secure gambling environment.
Kindly note that if your account is closed by our responsible department, then it is a final decision and it cannot be reconsidered, unfortunately. According to our T&C clause 1.11 Only one Member Account allowed per User, IP address, computer device, family, residential address, telephone number, bank card and/or e-payment account, email address, and environments where computers are shared (university, school, public library, workplace, etc.).
Also, we would be grateful if you could provide us with your account details so we can check your case and give a more specific answer.
Thank you for understanding.
With best regards,
Dr.Bet team
Waste of time advised my device will…
Waste of time advised my device will not allow verification offered multiple documents as accepted with any reputable gambling company and you can not help. Advised clear cache and switch device off. I then said close the account as it’s pointless as I cannot do the step they are asking and apparently you can’t do this until you do the step I’m having issues doing . Absolute joke .
Happy to take money but not happy to help when you have a withdrawl
Spoke with liam
April 18, 2023
Unprompted review
Reply from Dr.Bet
Dear Client,
Thank you for writing your review.
We are so sorry that you faced such a kind of difficulties with us. We would like to ask you to answer to our request for more information and provide us with your registration details so we can check your case and assist you in the best way we can.
We hope for your understanding.
Best wishes,
Dr.Bet
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