Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the user-friendly website and betting app, highlighting the ease of navigation across various sports and casino games. People are pleased with the quick verification process and the speed of withdrawals, with some reporting near-instant payouts. Many consumers value the wide selection of slots and sporting events available, alongside competitive odds. Consumers also mention some areas for potential improvement. Some users report mixed experiences with payments, while others express a desire for more incentives, bonuses, and free bets. A few reviewers have noted issues with the customer service, while others praise the support they received. Overall, the service provided is well received by the majority of reviewers.

Based on these reviews

Rated 4 out of 5 stars
Verified

Not much to say it’s a site I joined recently I enjoy playing slots, it was quick to pay out after I made a withdrawal not to much time before I received my money. It’s not like some sites that keep d... See more

Company replied

Rated 4 out of 5 stars
Verified

I am New customer to Betgoodwin,they come highly recommended and they do support my favourite sport Horseracing sponsoring cards especially Fontwell Park Racecourse. I do engage in other sports golf,... See more

Company replied

Rated 4 out of 5 stars
Verified

Was happy enough with assistance from Customer Support in getting my new debit card registered promptly. However, I reckon this procedure would have been even quicker, from my point of view, if I were... See more

Company replied

Rated 4 out of 5 stars
Verified

Site is easy to use and you can find what your looking for quickly and easily.fast deposit, quick withdrawal, casino plenty of variety bet responsible reminders and time spent on site reminders.

Company replied

Rated 5 out of 5 stars

Join today because didn't fancy popping down town to put my bets on paid £183 in won 223 withdrawal it was in my account in 2 hrs dont think you beat that quick easy to use definitely place bets with... See more

Company replied

Rated 5 out of 5 stars

Favourite so far. Great offers/ bonuses. Not one of them companies that make it impossible to win off free bonuses. Got £10 loyalty bonus today had £350 wagering requirements ( seen this fa... See more

Company replied

Rated 5 out of 5 stars
Verified

Very positive site , fast withdrawal which is very important and also there is no issues when u play during games even if u keeps winning, very happy with bet good win.com ,thank you

Company replied

Rated 5 out of 5 stars
Verified

Love this site ! Have a a few wins and winnings were in my account within minutes,i also love the fact that the company has a duty of care for their players by ensuring they are gambling within their... See more

Company replied

Rated 5 out of 5 stars
Verified

£90 withdrawal has been paid within 6 hours. £220 withdrawal has not although it may need approvals. I believe this is first withdrawals but can’t remember so will update if received shortly. I only... See more

Company replied

Rated 3 out of 5 stars

Only joined a couple of weeks ago, mainly because of best odds guaranteed. Imagine my surprise when the guarantee was suddenly reduced last week from £1k to £50 with no reason given. Im not a professi... See more

Company replied

Rated 5 out of 5 stars
Verified

Great betting app, excellently laid out for casino also football and racing. Withdrawals are instantly approved and in account within 30 minutes, best site out there in my opinion. Rare to find an onl... See more

Company replied

Rated 3 out of 5 stars
Verified

Bonus awarded swiftly and withdrawal paid in a few minutes so the basics seem to work well. Live chat is very responsive and has tried to be helpful. On the other hand there are technical glitches eg.... See more

Company replied

Rated 3 out of 5 stars
Verified

Yeah one of the better ones I've used but seems you have to put 10 pound bets to qualify for freebies and that seems really daft, that's quite a high stake for me. if I put money through I would like... See more

Company replied

Rated 5 out of 5 stars
Verified

Nice list of game.Missing few good one from non limit like crypt or punk rocker but still a lot good one. Withdraw take arround 4h so not bad. Positive experience but I didn't get welcome bonus or at... See more

Company replied

Rated 5 out of 5 stars

Betgoodwin are a class bookie and casino also, been using them for a couple of years and they are excellent and stand up above easily against most, Very, very good sports promos and great price... See more

Company replied

Rated 5 out of 5 stars
Verified

I joined Goodwin, was disappointed, I never received any Bonus for joining. The wed page,is complicated, I love horses and it's hard to ace bet ,all i want is each way. The front page is over popula... See more

Company replied

Rated 3 out of 5 stars
Verified

I have placed my first bet with you, only to several hours later the bet be cancelled due to an error. This is not a good first experience unfortunately. I since noticed you credited me with a £20... See more

Company replied

Rated 4 out of 5 stars
Verified

The free bets when beaten by a head in dog racing, and Best odds guaranteed on horses and dogs, makes Betgoodwin the best site to be on for me. I would not gamble anywhere else if it was not for the d... See more

Company replied

Rated 5 out of 5 stars
Verified

Nice easy to use site, quick verification and straight forward layout and withdrawals. Could do with some free bet though

Company replied

Rated 5 out of 5 stars

For several years, I have been placing phone bets with this company. I have been very pleased with the level of service received. If I request winnings to be paid out, they are, without fail, cred... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy site to get around loads of different things to do and fun games too also very helpful for helping and guiding you for best guidelines etc. would recvomend

Company replied

Rated 4 out of 5 stars
Verified

I haven't been playing much at Betgoodwin as found deposits vanished in a flash but recently this changed and withdrawal was processed immediately, no messing about, which is what you want. I haven't... See more

Company replied

Rated 4 out of 5 stars
Verified

When you sign up, they automatically block your account until you verify it with documents, which is fair enough. But they don't tell you that's the reason the account is blocked, so you have to work... See more

Company replied

Rated 3 out of 5 stars
Verified

Very good website - easy to navigate and good selection of markets. Best odds guaranteed offered on Horse Racing. Promotions are poor in comparison to other sites and VIP offers not good at all.... See more

Company replied

Rated 2 out of 5 stars
Verified

Over the top KYC. I fully appreciate nd support the drive for safer gambling. But to ask me to provide diving license, payslips, bank statements and a p60 is WAY over the top. I’m not applying for a... See more

Company replied

Rated 3 out of 5 stars
Verified

You’re got to match the best prices on football odds your well behind bring in the 2-0 payout rule 40% of all bookies are doing it and defo more bonuses for your customers

Company replied

Rated 5 out of 5 stars
Verified

One of the best uk sites Huge selection of slots All the sporting events with great odds Great loyalty programme Almost instant withdrawal Can’t ask for more really

Company replied

Rated 2 out of 5 stars
Verified

An ok bookie but when any issues arise they lose focus and immediately take the business stance rather than looking at it from the customer perspective. I was very disappointed at their response to a... See more

Company replied

Rated 5 out of 5 stars
Verified

I read the terms and conditions on online casinos and put a few reviews up regarding them. Well I have plenty of time on my hands being retired. I looked at bet Goodwin and the first thing that... See more

Company replied

Rated 5 out of 5 stars
Verified

Great online Bookmaker, Fast withdrawals, mostly within the hour upto say 8pm, then next morning maybe 9.30am. Superb Great site, fast and smooth, and some great offers if beaten by a short head et... See more

Company replied

Rated 5 out of 5 stars

Have used their live chat function a few times now, and everytime I've had a positive interaction (most recently with Daryl) and my queries have been answered professionally and solved each time. Fant... See more

Company replied

Rated 5 out of 5 stars
Verified

You make it easy to see all sports that you can bet on although I mainly back horses dogs & football not really interested in games payments are quick which Is great & you make it simple to make depos... See more

Company replied

Rated 5 out of 5 stars
Verified

decent booky; good prices with bog and take bets on prices shown. I should also add that I won at the Galway Plate with Helvic Dream @ 14s! The result was then overturned by a stewards enquiry but B... See more

Company replied

Rated 4 out of 5 stars
Verified

Could company to bet with, app very easy to use. The only downside is the lack of free bets for rewarding good spending loyal customers.

Company replied

Rated 5 out of 5 stars
Verified

The site is easy to navigate. The company does not compare well with others in offering incentives, bonuses, and free bets.

Company replied

Rated 5 out of 5 stars
Verified

Very good casino with very user friendly website, lots of choices for different games from various game providers. Customer service team is very helpful, quick verification process - and mainly - wi... See more

Company replied

Rated 4 out of 5 stars
Verified

Payment is a little slow and previous form would be helpful otherwise fine.

Company replied

Rated 3 out of 5 stars
Verified

I like the fast payment of winnings. I'd play with Betgoodwin more often if there was more slots.

Company replied

Rated 5 out of 5 stars
Verified

Played for the first time and won I withdraw my winnings and receive it within minutes Thank you Because I thought it was a scam No scam people its real try it.

Company replied

Rated 3 out of 5 stars
Verified

There’s no bonus or free bet awards like other providers

Company replied

Rated 2 out of 5 stars
Verified

The app isn't to clever, the churn on your casino bonus doesn't update, it keeps telling you to play even though you have forfilled your obligation, and trying to place a bet with money in your acco... See more

Company replied

Rated 5 out of 5 stars

Stuart is the main man of the company...didn't get his surname but we all know who I'm talking about. Great service shown throughout with some brilliant jokes as well thrown in there. Hopefully he get... See more

Company replied

Rated 5 out of 5 stars
Verified

I have used BetGoodwin for a couple of years and thoroughly enjoyed my betting experience with them. I then encountered a small complaint, and I can only commend them on how they managed this and also... See more

Company replied

We perform checks on reviews


Company details

  1. Online Casino or Bookmaker

About BetGoodwin

Written by the company

Welcome to BetGoodwin – your number one destination for online sports betting and casino games in the UK! Enjoy livestreamed events, competitive odds, and world-class customer service on our user-friendly platform. Experience lightning-fast withdrawals so you can access your winnings without delay!

We also bring you unbeatable value with permanent offers:

  • Up to £100 free bet if your horse loses by a nose, finishes 2nd to a 50/1+ shot, falls at the final hurdle when in front, or is beaten by under half a length in a chase.
  • Best Odds Guaranteed from 10am daily on all UK & Irish Horse & Greyhound Racing.
  • For greyhounds, get a free bet up to £25 if your selection finishes 2nd beaten by a short head.

T&Cs apply.

50% of first day losses refunded back in the form of a free bet
(up to £25 sports, £50 casino).
T&Cs apply.

REGISTER PROMOTIONS CASINO

👑 Customer is King at BetGoodwin!

Written by the company

Outstanding Customer Service
At BetGoodwin, we don’t believe in tickets, bots, or long wait times. During business hours our live chat connects you directly with a real human in seconds ready to help whenever you need it. Whether you have a quick question or need support, our team is right here, ready to assist. Because at BetGoodwin, outstanding customer service is our standard.

Your Bet, Backed by Our Guarantee

Best Odds Guaranteed & Money Back Specials

At BetGoodwin, we go the extra furlong. Enjoy Best Odds Guaranteed on horse racing and get your money back as a free bet up to £100 on selected events — like when your horse finishes second, beaten by a nose.

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

Regressed

Unfortunately Betgoodwin has regressed since launching their new site. Best games have been removed, and sports markets aren’t remotely appealing. They were previously behind other operators (pre-switch) on their sports bet builders, and they’re now even further behind their competitors, having removed a number of player markets (player cards, player fouls etc) which are arguably the most appealing selections. The new site has totally lacked thought, and discounted any customer experience. A Real shame as I’d previously had brilliant experiences with them, but there isn’t any appeal in the new site at all.

October 21, 2025
Unprompted review
BetGoodwin logo

Reply from BetGoodwin

Hi PM,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience with the new site hasn’t met your expectations. Our goal with the relaunch is to create a faster, more secure, and modern platform — but we completely understand your disappointment regarding the removal of certain markets and features you enjoyed.

Please rest assured that your comments have been passed to our product and trading teams, who are actively reviewing customer feedback as we continue to improve the site and expand available markets.

We really value your past support and hope to restore your confidence in Betgoodwin soon.

Kind Regards

Betgoodwin Support

Rated 5 out of 5 stars

The first online account I've had…

The first online account I've had without any problems whatsoever. And there sports betting is second to nobody. A pleasure to be part of and may it continue. Other firms could learn a thing or to from this company.

October 20, 2025
Unprompted review
BetGoodwin logo

Reply from BetGoodwin

HI Martin

Thank you so much for your fantastic feedback! We’re delighted to hear you’ve had such a smooth experience and that you rate our sportsbook so highly. It’s great to know you’re enjoying being part of BetGoodwin, your support means a lot to us.

Best Wishes

Betgoodwin Support

Rated 5 out of 5 stars

Amended review

Adjusted review, it seems my bet was incorrectly settled but after speaking to customer service they resolved it and settled it correctly. Thank you to the reply on here which prompted me to get in touch again. Please can your staff be made aware you do offer first past the post, as your agent initially told me you didn't. Pleased it was settled correctly. Thanks guys! 👍👍

October 19, 2025
Unprompted review
BetGoodwin logo

Reply from BetGoodwin

Hi Roger,

Thank you for your feedback, we’re very sorry to hear about your experience. Please rest assured that BetGoodwin does pay First Past the Post on applicable UK and Irish horse races.

It appears your bet may not have been settled correctly, and we sincerely apologise for the error.

If you contact our Customer Service team via support@betgoodwin.co.uk, we’ll be happy to review the bet in question and correct the settlement immediately if it qualifies under our First Past the Post rules.

We also apologise that the recent site update has caused confusion, where technology or system errors let us down, we always aim to put things right as quickly as possible once a customer reaches out. Your feedback has been passed to our development team to help prevent this happening again.

Kind regards

Betgoodwin Support

Rated 1 out of 5 stars

Placed a Lucky 15 bet today

Placed a Lucky 15 bet today. Had one winner and expected double the odds bet settlement as normal. Went on live chat to question this and advised that they have changed the terms on this bet and settled at single odds. I received no prior notice of this change. Live chat with Stuart was very disappointing and blamed the change on the new website. The new website is horrendous and not user friendly. Will be closing my account and taking my business elsewhere. RIP BetGoodwin

October 18, 2025
Unprompted review
BetGoodwin logo

Reply from BetGoodwin

Hi Chris,

Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and that you were disappointed with the settlement of your Lucky 15 bet.

Our terms and conditions regarding bet types and concessions were updated alongside the launch of our new website, and we’re sorry if this wasn’t made clear at the time.

We’re continuously working to improve the new site’s layout and usability, and your feedback will help us make those improvements. If you’d like us to review your specific bet, please email support@betgoodwin.co.uk and we’ll be happy to assist.

Best Wishes

Betgoodwin Support

Rated 5 out of 5 stars

Join today because didn't fancy popping…

Join today because didn't fancy popping down town to put my bets on paid £183 in won 223 withdrawal it was in my account in 2 hrs dont think you beat that quick easy to use definitely place bets with them again 👌

October 16, 2025
Unprompted review
BetGoodwin logo

Reply from BetGoodwin

Hi Lyndon

Thank you so much for your great feedback! We’re delighted to hear you found the site easy to use and that your withdrawal was processed quickly. We really appreciate your support and look forward to having you bet with us again soon.

Kind Regards

Betgoodwin Support

Rated 1 out of 5 stars

Possible one of the worst sportsbooks now

Fantastic sportsbook... until 2 things: the recent website redesign (awful) and, as soon as my losing account (couple of K) started winning a few bets, I got an immediate account restriction of "0" on all bets (lol). Incredible. My account was still overall down maybe 2000 euro within the year, yet they closed it. This was after a few months ago, when I had another small winning run, they restricted my access to best odds guaranteed and stake limits.

Really quite shocked considering I don't abuse the "system" at all, just place a lot of bets (horse racing) yet they have shown their true colors: they simply do not want you to have any wins.

I might add also that they never give bonuses. I would occasionally be down 1000 in a month, and nada.

Good riddance, actually happy to close the account now and take my business to a reputable site, whatever has happened this crowd they are far from trustworthy now.

October 16, 2025
Unprompted review
BetGoodwin logo

Reply from BetGoodwin

Hi Je,

We’re sorry to read your comments and appreciate you taking the time to share your feedback.

Our website redesign was implemented to improve performance, accessibility, and mobile usability, though we understand not everyone adjusts to changes immediately, we’ll ensure your feedback is passed on to our web development team.

Regarding your account restrictions, please note that all betting limits and trading decisions are made in line with our licensing requirements and responsible gambling obligations. These are never based on single outcomes but rather on overall account activity and trading risk assessments.

Thank you again for your feedback and for having chosen to bet with Betgoodwin.

Kind Regards

Betgoodwin Support

Rated 5 out of 5 stars
Verified

Good site

Easy to navigate and Good prices

June 12, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi Conor,

Thank you for your kind feedback!

We’re delighted to hear you find our site easy to navigate and appreciate our prices. We really value your support and look forward to seeing you again soon.

Kind regards

Betgoodwin Support

Rated 1 out of 5 stars

Betgoodwin are absolute scum

Betgoodwin are absolute scum. They manipulate their software. Over 450 across multiple different games and not even a bonus. Do not believe these reviews!!! I have self excluded myself for 5 years so that I can never go on this site again. These casinos should not be able to trade! It sickens me that they can. The gambling commission takes back handers to turn a blind eye to their robbery. I hope more people need my warning to this site! I have gambled across numerous sites and this one is by far the worst ever. I am lucky I have the means to lose such an amount. Proper robbing scumbags hiding behind RNG, nothing random about this company just manipulation of software.

October 13, 2025
Unprompted review
BetGoodwin logo

Reply from BetGoodwin

Hello,

We’re very sorry to read about your experience and the strength of your feelings. We’d like to reassure you that all of our casino games use independently tested and certified Random Number Generator (RNG) software to ensure completely fair and random outcomes, these are verified by the UK Gambling Commission and independent testing bodies.

We take responsible gambling extremely seriously, and we’re glad to hear you’ve taken the step to self-exclude if you felt it was needed. Our team is always available to offer support or guidance through responsible gambling tools and resources.

If you would like us to review your account or provide further clarification, please contact us via support@betgoodwin.co.uk
and we’ll be happy to look into it for you.

Kind Regards

Betgoodwin Support

Rated 5 out of 5 stars

best of the rest pays well

exllent pay outs big and if you get there and it can just go crazy and pay super big jackpots

September 29, 2025
Unprompted review
BetGoodwin logo

Reply from BetGoodwin

Hi Vinchento,

Thanks for sharing your excitement! We’re thrilled to hear you’ve enjoyed our payouts and the chance to hit big jackpots. Wishing you lots more luck and fun on the site!

Betgoodwin Support

Rated 1 out of 5 stars
Verified

I have a pending transaction with…

I have a pending transaction with BetGoodwin that I cannot do anything about….

October 6, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi Richard,

Thanks for getting in touch, we’re sorry to hear you’re having trouble with a pending transaction. Unfortunately, we can’t access account details via Trustpilot, but our Customer Support team will be happy to look into this for you right away.

Please contact us via Live Chat or email support@betgoodwin.co.uk, and we’ll get it sorted as quickly as possible.

Betgoodwin Support

Rated 5 out of 5 stars
Verified
BetGoodwin logo

Reply from BetGoodwin

Hi Antony,

Thanks so much for your kind words! We're really glad you like the layout of our site, we’ve worked hard to make it simple and enjoyable to use.

We appreciate you taking the time to share your feedback!

Kind Regards

betgodowin Support

Rated 1 out of 5 stars
Verified

Terrible casino never pays Benn spend…

Terrible casino never pays Benn spend more that 200 and nothing just keep takes money I don’t recommend to any one

October 4, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi Isa,

We’re really sorry to hear you’ve had a disappointing experience. We can assure you that all our games are fully regulated and use certified random number generators, meaning every spin is completely fair and random.

If you’d like us to review your account or discuss your experience in more detail, please contact our Customer Support team, we’ll be happy to help.

betgoodwin Support

Rated 5 out of 5 stars
Verified

Nice easy to use site

Nice easy to use site, quick verification and straight forward layout and withdrawals.
Could do with some free bet though

October 5, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi David,

Thank you for the great feedback! We're pleased to hear you found the site easy to use and the verification and withdrawal process straightforward. We appreciate your suggestion about free bets, we’re always reviewing our promotions, so keep an eye out for future offers!

Kind regards

betgoodwin Support

Rated 4 out of 5 stars
Verified

Payment is a little slow and previous…

Payment is a little slow and previous form would be helpful otherwise fine.

October 6, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi Vince,

Thank you for your feedback, we really appreciate you taking the time to share your experience. We're glad to hear that, overall, you’re happy with our service.

We’re sorry to hear that payments felt a little slow; our team is always working to ensure withdrawals are processed as quickly as possible.

Your suggestion regarding previous form information is very helpful, and we’ll be sure to pass it on to our development team for review.

Betgoodwin Support

Rated 5 out of 5 stars
Verified

Played for the first time and won

Played for the first time and won
I withdraw my winnings and receive it within minutes
Thank you
Because I thought it was a scam
No scam people its real try it.

October 4, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi there,

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your first experience with us and that your withdrawal was processed quickly.

We understand it’s natural to be cautious at first, so we really appreciate you giving us a chance and it’s great to know we exceeded your expectations!

Best of luck with your future bets, and thanks again for choosing betgoodwin.

Kind Regards
Betgoodwin Support

Rated 5 out of 5 stars
Verified

Great games

October 1, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi Beki,

Thanks for your review! We’re glad to hear you’re enjoying the games and appreciate your support.

Best Wishes

Betgoodwin Support

Rated 1 out of 5 stars
Verified

Virtual bets not working since 7pm that…

Virtual bets not working since 7pm that I know of and you are still taking money for bets that are not working and your not in control of the virtual racing football ect but you still take bets after at least 4 hours after this problem arose and you have the Gaul to claim immunity from virtual bets even though you have known about this problem for hours and hours now

October 2, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi Robert,

Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced with virtual betting. While virtual events are managed by our third-party providers, we take any disruption seriously and always aim to minimise the impact on our customers.

Please contact us at support@betgoodwin.co.uk
so we can investigate your account specifically again, and resolve this matter for you as quickly as possible.

Regards

Betgoodwin Support

Rated 5 out of 5 stars
Verified

Amazing site

Amazing site, quick and fast deposit/withdrawal and good offers!!!

October 2, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi Jake,

We’re so pleased to hear you find deposits and withdrawals quick and easy, and that you’re enjoying our offers. Your support means a lot to us and we look forward to continuing to provide you with a great experience.

Best Wishes

Betgoodwin Support

Rated 1 out of 5 stars

Don't know where all these positive…

Don't know where all these positive reviews come from but definately not a good casino at all. They must offer free spins out to give reviews as ive just spent 100 quid on a big bass game on 60p/75p spins and won about 3 quid. 200 quid down to these and didnt win anything of note. Proper con merchants! Don't reply to this Betgoodwin our business is done!

October 1, 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Cash out ??????????

October 1, 2025
BetGoodwin logo

Reply from BetGoodwin

Hi Gary,

hank you for your feedback. The Cash Out feature is available on selected events and markets, but not all. We’re always working to expand where it can be used, so we appreciate your patience and understanding. If you’d like to know more about when Cash Out is offered, our support team will be happy to help.

Kind Regards

Betgoodwin Support

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look