Daiwa Massage Chair® Reviews 196

I am giving in 2 stars just because when I do get to use it, it's great!

First, I initially wasn't going to purchase because I knew I had a move coming up, but guess what, they said they will come out for the lifetime of the ownership and move it FOR YOU when you move so that their product doesn't break. Guess what didn't happen!? I called 30 days in advance to schedule the move and , nope, hundreds of dollars to move. We'll, I had to move it anyways so I would have to suck it up and pay to move it so I can enjoy it. I have multiple small pets so I can not use it in main living areas so they don't get squished under the machine when it goes to zero gravity. Next, they don't answer the calls and the various messages I have left have yet to get a response. So here I have an expensive chair sitting right inside my front door that I can't use without wrangling up the pets and locking them in a room. I picked out a specific house that had enough room to have it in my bedroom. This is a terrible scamming business practice if you lie to your clients just to get the sale. If you think their customer service staff is ever going to call you back or help you, you are so wrong. I don't ever regret my purchases except this one. I would never do this again and it was a very expensive mistake to not look in to all of the reviews before being scammed in to buying something they literally dump at your house and disappear. For the price they sell these at, you would think they could afford to notch customer service. Run from them, don't walk, RUN!

Charles is amazing! Always so helpful and got me back on track with my massages…I missed them while my chair wasn’t working! He answered every time I called and went above and beyond! Thank you so much! You made my day!!!

THE PURCHASE OF THIS MASSAGE CHAIR WAS THE BEST PURCHASE I COULD HAVE MADE IN MY LIFE. THE SERVICE HAS BEEN AWESOME HOWEVER ONLY USED IT ONE TIME. STAFF WAS PROFESSIONAL AND HELP ME TO MAKE THIS DECISION. THEY ALWAYS ANSWER THE PHONE AND OR GET BACK TO ME QUICKLY. EVERYONE DESERVES THIS ITEM IN THEIR HOUSEHOLD. JUST WONDERFUL........ PURCHASED A SECOND ONE

Great service and well care for customers, especially in reparing services. I would recommend Daiwa, Los Angeles branch for everyone who need pro massage chair for durable use.

Jaime in repairs was kind, patient and helpful to get my LEGACY 4 massage chair fixed. We used FaceTime, and the visual connection saved hours!!
Thank you so much, Jaime R for your assistance ! :- )

Namdar was in Sam's club offered us the opportunity to experience the chair. We fell in love with a chair and decided to purchase one. He was very kind and very friendly. He was a pleasure to be around and showed great concern for our happiness and comfort in the chair. He was very honest and that was very impressive. He was also very knowledgeable about the chair and it's benefits.
Josue and Andres made a great delivery team. Josue set the chair up perfectly and showed us everything we need to know about the chair. He was very friendly and Very professional.

Chair worked great the first few times but now it overheats after a few minutes and only the foot massager and air bags work.

I have used their contact link twice. No response, including the discount offer.
Actually in the market to purchase but now leary of reliability.

I have Daiwa Supreme Hybrid Plus chair that’s been making a ticking annoying sound. John (Technician) drove from Gardena California to isolate and diagnose the problem. He explained with ease what was happening specifically throughout the process on pointing areas of elimination. Problem was fixed and I was so impressed and happy with his kindness and professionalism.

I hope Daiwa company knows how fortunate they are to have a great employee (Tech) such as John.

I know John will continue to help service the needs of customers and represent the Daiwa family to his best ability while taking great pride of the work he does.

Also, want to give thanks from the entire Daiwa team. The entire support was top shelf service.

Thank you Daiwa especially John !

Chairs are fantastic and most importantly the noise level is low, give them a shot

The representative was fairly thorough about letting me experience the different modes of two massage chairs. Overall, I liked the product, only didn’t feel I could hit or target my specific area where I’m currently having trouble.

Amazing easy to use and great quality for the time! Definitely is on the list of items for a must have home.

Awesome! Friendly staff! Best massage chair I have used! Will consider renting one when I get a chance.

Great stretching. Can be relax with some music.

Amazing!!!! This chairs are amazing and def worth the money . It scans your body and gives you the care you need !

Very awesome chair, full body deep compression from the upper neck to your feet. Was able to get lost in the stretching and the massaging and made me feel much lighter. Would really recommend !

Really therapeutic chair. Worth the investment. The chair has state of the art technology that will make the difference in recovery.

I got a free message from one of their full body luxurious massage chairs and I couldn't believe how thorough and strong their machine was! I got their full body massage and it massaged my arms and even stretched my back too!

My whole body felt soo relaxed the feet massages were the best!