THE PURCHASE OF THIS MASSAGE CHAIR WAS THE BEST PURCHASE I COULD HAVE MADE IN MY LIFE. THE SERVICE HAS BEEN AWESOME HOWEVER ONLY USED IT ONE TIME. STAFF WAS PROFESSIONAL AND HELP ME TO MAKE THIS DECISION. THEY ALWAYS ANSWER THE PHONE AND OR GET BACK TO ME QUICKLY. EVERYONE DESERVES THIS ITEM IN THEIR HOUSEHOLD. JUST WONDERFUL........ PURCHASED A SECOND ONE