Cruyff Reviews 8,845

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the high quality of the products, mentioning stylish designs and good materials. Many consumers are also satisfied with the speed of delivery and the careful packaging. However, some customers have expressed mixed feelings regarding the delivery service and the ordering process, indicating a lack of consensus. Some reviewers have reported negative experiences with customer service and difficulty in getting their queries resolved. A few consumers have also raised concerns about the fit of the shoes, mentioning discrepancies in sizing, and some have reported issues with returns, such as invalid return labels and having to pay for return shipping.

Based on these reviews

Rated 4 out of 5 stars

I love Cruyff, I order it often for my son and my husbund. But I'm little disappointed that letters on shirts are been sticked and in washing machine it goes out soon, and color on shirts faded afte... See more

Company replied

Rated 4 out of 5 stars

Happy with the goods, but communication should be better. Contacting them for couple of months both via email and instagram channels and they werent able to answer me, why the web didnt list Czech Rep... See more

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Rated 4 out of 5 stars

I’ve ordered sneakers from the website several times now and I’m very happy with my purchases. The shoes are stylish, high-quality, and the webshop is user-friendly. Delivery was quick and efficient.

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Rated 4 out of 5 stars

Don't know what to say. No order delivered. And now a mail that my order is delivered. I will contact helpdesk at monday. Ordered products regulary. Always good delivery and on time. 16-... See more

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Rated 5 out of 5 stars

Witam! Bardzo dziękuję za otrzymaną od państwa przysyłkę. Réplica World Cup Tee Orangeade 1974 to przepięknie odwzorowany Oldscholl oddający ducha czasu pamiętnego finału mistrzostw świata... See more

Company replied

Rated 5 out of 5 stars

The Cruyff brand employees have been extremely helpful in helping me understand the customs issues into the U.S. I was frustrated but none of it was the Cruyff brands fault. I love the products I’ve... See more

Company replied

Rated 3 out of 5 stars

Every time more dissapointment.Materials are lack in compare to prices.Footwear is ok but shirts and tracksuits are very bad quality....customer care is not care.I try my tracksuit wash for a two mo... See more

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Rated 3 out of 5 stars

I returned the purchased shoes with the enclosed return label. When I offered the package to the shipping point, the return label did not work. As a result, I had to pay the shipping costs mys... See more

Company replied

Rated 5 out of 5 stars

In one word amazing, he loves the fabrics of the tracksuit, the shoes and recently. I ordered the matching cap, so he is on-point now, Cruyff clothing never disappointed, up to more, ! Thank you 🙏🏽

Company replied

Rated 2 out of 5 stars

I wanted to return some items, but the return label I received turned out not to be valid at all. I then contacted them via email, the contact form on the website, Facebook and Instagram and finally I... See more

Company replied

Rated 5 out of 5 stars

Customer service amazing resolved my issue with courtesy and tenacity. Best trainers ever and last for a long time. Superb every respect

Company replied

Rated 2 out of 5 stars

While the support team was quite responsive, they kept trying to convince me that the issue was on my side, even though they clearly had issues on their website. I had to order the items to be deliver... See more

Rated 5 out of 5 stars

Good quality and very nice fit. I ordered the Maximum Pants and 1/4 Zip. Getting the discount and the delivery went perfect. Johan is (me)/ would be (Cruyff himself) very content. ;-)

Company replied

Rated 5 out of 5 stars

My experience with this company has been very positive. The products are of great quality and the prices are reasonable. I would recommend them and have no problem dealing with them in the future. Tha... See more

Rated 2 out of 5 stars

Look good but they aren't well made at all. Sole split & hard plastic at the heal so when the sole wears slightly they start clipping & slippery on some surfaces. I will never purchase another pair.... See more

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Rated 5 out of 5 stars

Very fast delivery. Returning the wrong size was also easy. Sorry, happy with my new shoes.

Company replied

Rated 5 out of 5 stars

Aftersales service is top. After 3 times wearing the shoes a little damage occurs. 2 mails later i received a discount code which covered new shoes. Well done! Thanks Wilco Idzerda

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Rated 2 out of 5 stars

They do not refund returns, do not respond to emails or provide customer support. I have tried several methods, without any results.

Company replied

Rated 3 out of 5 stars

Happy with the shoes. The delivery took a week. It took a little bit too long for a domestic delivery. Remember what Johan said: "There is only one time you can be on time. If you are not there, y... See more

Company replied

Rated 5 out of 5 stars

Thank u for the shoes. They are good looking and walk verry nice. I like the soft footbed inside. But in the future i will search for a darker pair. Because if you walk one day the shoes are black on... See more

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Rated 5 out of 5 stars

Two beautiful jackets for a good price. Delivery the next day with label to return it if i would.

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Rated 5 out of 5 stars

i orderd shoes (Netherlands)but i make a mistake. so i send the shoes back and 2 days later the money was back on my bank account. thats verry impressive Fast

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Rated 4 out of 5 stars

Quick shipping. However discount on first purchase was not applied, so big minus for that. I got the code, it did not deduct any amount on check out.

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Rated 5 out of 5 stars

I love the way they communicate with cruyff quotes, the packaging, the shoes....excellent just the way Johan wanted it.

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Rated 5 out of 5 stars

Ordered my shoes the 22nd and received them the 27th simply astonishing with no US based warehouse

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Rated 5 out of 5 stars

Perfect delivery, shirt is great and right size. I am a very happy man with a special number 14.

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Rated 5 out of 5 stars

I had no problems what so ever. Everything went smoothly from choosing the product i wanted and the shipping was quick. So overall a happy customer.

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Rated 5 out of 5 stars

I am very happy with all stuff I oredered. Everything was as I expected, the quality is realy good. Thumbs up!!

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Rated 4 out of 5 stars

The delivery process was quick and painless I received my order within 7 days, however the first time I wore the sneakers the stitching was coming undone which is greatly disappointing.

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Rated 2 out of 5 stars

I ordered sneakers in size 42 and they are too small for me, I can't even get my foot in them, and a few months ago I ordered the same sneakers in size 42 and they were just right, now I want to retur... See more

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Rated 4 out of 5 stars

Good and Good quality. I been buying cruyff more than 8 years .perfect

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Rated 5 out of 5 stars

Quick delivery. The products are just amazing. Thank you

Company replied

Rated 2 out of 5 stars
Invited

My experience was very poor. The shoes was uncomfortable, because too small, so I returned the article. I had to pay eur 24 to ship my pack.No changes permitted. I would buy same shoes larger, but I... See more

Rated 2 out of 5 stars
Invited

Shoes are nice and delivery was fast. However, they are much too small. I used the sizing chart on the website to measure my feet and ordered a size according to the chart. Shoes are much too small an... See more

Rated 5 out of 5 stars
Invited

I bought a wrong size, sent back the package which was easy because of the instructions and sticker that came with the purchase. Then I bought and paid a new one and meanwhile already received my re... See more

Rated 4 out of 5 stars
Verified

Problem is sometimes I choose number 42 for example from the list in the upper menu, afterwards I choose a specific pair of shoes and when to select a number there is no 42 available. Also I miss... See more

Rated 5 out of 5 stars
Verified

I couldn't get the shoes i wanted for my son in the UK, every where I went was sold out in his size , so I googled kids Cruyff and got this web site. It only took 4 days to be delivered from the Nethe... See more

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Company details

  1. Shoe Store
  2. Activewear Store
  3. Men's Clothing Store
  4. Soccer Store
  5. Streetwear Store

Written by the company

1979, AMSTERDAM - BARCELONA As a player from the early days of professional football, Cruyff simply could not get used to certain things.Being told what to do or wear was one of them. This daily discomfort inspired him to start his own sophisticated sports brand in Barcelona, 1979. He wanted to eliminate frumpy sportswear for good. In 1982 Cruyff started collaborating with Emidio Lazzarini, the Italian designer who first introduced functionality and elegance to the world of sportswear.


Contact info

3.6

Average

TrustScore 3.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 1 month


Rated 1 out of 5 stars

I still have No parcel

I still have No parcel. You have send with DHL . The automatic where the parcel should have been was empty.
I spike to you’re assistent but still No andere and No pakkage

October 18, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Good morning Andre,

Thank you for your review. We understand that it’s very frustrating that you haven’t received your parcel yet. Even though this is outside of our direct control, you can always contact us at service@cruyffclassics.com. We always make sure our customers receive their parcel as they should.

I can see that we’ve already been in touch via email and I’ve just sent you another message. Could you please check your inbox, and also your spam folder, to make sure you’ve received it? We’ll make sure this is resolved for you as soon as possible.

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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Returning the wrong size was also easy. Sorry, happy with my new shoes.

October 13, 2025
Unprompted review
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Reply from Cruyff

Thank you so much for your kind words! We’re happy to hear that the return process went smoothly and that you’re enjoying your new shoes. 😊

Rated 1 out of 5 stars

Can't enjoy my new shoes because DHL…

Can't enjoy my new shoes because DHL Parcel has not delivered it although they say they did it. Two days later I still have not received any answer from their side. You should change your delivery company.

October 10, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Hi Ivan,

Thank you for your review. We’re sorry to hear that you haven’t received your order yet. Unfortunately, we don’t have control over DHL’s delivery process, and in rare cases, this kind of issue can occur.

Of course, we want to make sure you receive your package. We’ve already contacted you by email to start an investigation with DHL. Please check your inbox and spam folder so we can resolve this for you as soon as possible.

If the parcel cannot be located, we will provide a suitable solution. For any future questions, you can always reach us directly at service@cruyffclassics.com. We’re here to help!

Rated 5 out of 5 stars

Best

Best
Love it

October 9, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Hi Ivan,
We’re really glad to hear that you’re pleased with your order! 😊
Thank you for sharing your experience. Enjoy your new items and we hope to see you again soon!

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Rated 5 out of 5 stars

I am very happy with all stuff I…

I am very happy with all stuff I oredered. Everything was as I expected, the quality is realy good. Thumbs up!!

October 6, 2025
Unprompted review
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Reply from Cruyff

Hi Karlo, we’re so happy to hear that you’re pleased with your order! 😊 Thanks so much for sharing your experience. Enjoy your new items and we hope to see you again soon!

Rated 1 out of 5 stars

Delivery is not good

4 days after your confirmation and still I havent received my order. Neve again am I ordering from your web shop

October 1, 2025
Unprompted review
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Reply from Cruyff

Good afternoon!

Thank you for your review. We are sorry to hear about your experience.

We checked your order and see that it was placed on 21 September and shipped by us on 22 September. The email with the tracking code was automatically sent to the email address used when placing the order. According to the tracking information, the parcel was on its way to you on 25 September, but since then it seems to be on hold.

We will therefore start an investigation with the carrier to find out where the parcel is and why it has not yet been delivered. We will also send you this information by email so you have it directly in writing.

Please note that delivery times given to the customer in writing are indicative and not binding. Packages may be unexpectedly delayed by the postal services. The Cruyff Online Store has no control over this and cannot be held liable for such delays. (This is also stated in our terms and conditions.)

Of course, we will make sure to help you and ensure that your parcel is delivered to you. If you have any questions in the future or issues like this, you can always contact us at service@cruyffclassics.com so we can help you.

Rated 5 out of 5 stars

Excellent

Everyrhing is great. Easy shoping. Fast delivery. TOP

September 25, 2025
Unprompted review
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Reply from Cruyff

Thank you very much for your excellent review! We are happy to hear that you found the shopping experience easy and the delivery fast. We look forward to welcoming you again soon 😊

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Rated 5 out of 5 stars

World Cup Tee 1974

Witam!
Bardzo dziękuję za otrzymaną od państwa przysyłkę. Réplica World Cup Tee Orangeade 1974 to przepięknie odwzorowany Oldscholl oddający ducha czasu pamiętnego finału mistrzostw świata w RFN. Dbałość o detale produktu oraz świetna jakość materiału, na moment przeniosą państwa do świata, kolorowych lat siedemdziesiątych i apogeum geniuszu numeru ,, 14” Polecam!
Pozdrawiam
Jakub Szewczyk
Poland



Hello!
I would kindly like to receive from you the shipment of the replica of the 1974 World Cup Orangeade jersey, beautifully recreated in an Oldschool style that perfectly captures the spirit of that unforgettable World Cup final in West Germany. The product’s attention to detail and the excellent quality of the material instantly transport you back to the colorful seventies and to the peak of the genius of number “14.” Highly recommended!
Best regards

September 19, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Thank you very much for your wonderful review, Jakub! We’re delighted to hear that you are so happy with the World Cup Tee 1974 and that it brings back the spirit of that unforgettable era and number 14. Enjoy your shirt and hopefully see you again soon in our webshop 😊

Rated 5 out of 5 stars

Great experience

Great experience, everything is solved in two mails
Thanks a lot

September 19, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Thank you for your review! Great to hear everything was solved quickly. You know where to find us at service@cruyffclassics.com
if we can help you again in the future 😊

Rated 5 out of 5 stars

Fantastic!

The Cruyff brand employees have been extremely helpful in helping me understand the customs issues into the U.S. I was frustrated but none of it was the Cruyff brands fault. I love the products I’ve received from them in the past. I’m a huge fan will continue to be! Thank you for everything you do!

September 18, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Hi Nathan, thank you so much for your kind words and loyalty! 🙌 We’re happy to hear that our team could support you with the customs situation, and we truly appreciate your patience and understanding. It means a lot to us to have you as a fan, and we look forward to seeing you again soon!

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Rated 1 out of 5 stars

Always buy yours footwear.But i no yet…

Always buy yours footwear.But still i not recieve my order from the last week but i pay 20 euro more that package i recieve in 1-2 day.Now its 1 week i dont have what i pay...

September 9, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Dear Josip,
Due to the high demand during our sale, some shipments are unfortunately delayed. Could you please send us an email at service@cruffclassics.com with your order details? Then we’ll be happy to look into this for you.

Rated 5 out of 5 stars

Customer service amazing resolved my…

Customer service amazing resolved my issue with courtesy and tenacity. Best trainers ever and last for a long time. Superb every respect

September 2, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Hi Paul,
Thank you for your kind feedback! We’re glad to hear our customer service team could resolve your issue with care, and even happier that you’re enjoying your trainers

Rated 5 out of 5 stars

Elegant

Elegant, nice, full of colours!

September 1, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Hi Andrea,
Thank you so much for your kind feedback!

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Rated 1 out of 5 stars

Practically scammers

Purchased multiple times. This time returned several shirts because they didn't fit. They pretended they didn't receive the package even though I have all the documentation and a post office receipt that it was received by them. They don't want to refund the money and have stopped responding. Terrible customer support. I will never buy from them again. Practically scammers.

August 7, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

We’re sorry to read about your experience. This is certainly not the level of service you should expect from us, and we completely understand your frustration. We’d like to resolve this for you as quickly as possible. Could you please send us an email with your order number and the shipping documentation to service@cruyffclassics.com? This way we can investigate the matter right away and ensure it’s handled properly.

Rated 4 out of 5 stars

The delivery process was quick and…

The delivery process was quick and painless I received my order within 7 days, however the first time I wore the sneakers the stitching was coming undone which is greatly disappointing.

September 1, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Thank you for your feedback. We’re sorry to hear that the sneakers did not meet the quality you expected. We’d love to help you resolve this. Could you please send us an email at service@cruyffclassics.com with your order number and a few photos of the issue? We’ll be happy to assist you further!

Rated 5 out of 5 stars

Two beautiful jackets for a good price

Two beautiful jackets for a good price. Delivery the next day with label to return it if i would.

August 28, 2025
Unprompted review
Cruyff logo

Reply from Cruyff

Hi Dries,

Thank you for your kind review! We’re delighted to hear that you’re happy with your new jackets. We look forward to welcoming you back to our webshop soon!

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