Crusader Vehicles Limited Reviews 291

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's knowledge, professionalism, and approachability. Consumers appreciate the ease of the purchase process, noting that representatives provide comprehensive information and are never pushy. People also value the efficient communication and regular updates they receive throughout the entire process, from initial inquiry to vehicle delivery. Consumers highlight the delivery service and competitive pricing. Reviewers mention that the company goes the extra mile to help them find the exact vehicle they need and that the price quoted is the price paid. Customers are also pleased with the speed of delivery and the overall value they receive.

Based on these reviews

Rated 5 out of 5 stars

Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as pr... See more

Rated 5 out of 5 stars

I purchased my used WAV from Crusader Vehicles August 2025. I made initial contact after viewing & reading the vehicle details on Auto trader. Simon was helpful at every stage. We agreed on a... See more

Rated 5 out of 5 stars

We recently leased a New Nissan Townstar van through Crusader Vans. Excellent service and competitively priced. Fast, efficient and friendly communications. Shaun guided me through each step of t... See more

Rated 5 out of 5 stars

Highly recommend! This is the 2nd personal vehicle I have had through Crusader Vehicles and all our company vehicles come through Crusader. Outstanding service yet again from Shaun and Liz, thank you... See more

Rated 5 out of 5 stars

We have recently purchased a new van from Crusader Vehicles, a replacement for the one we previously bought from them. Their connections enabled them to source an exact match for my criteria at an unb... See more

Rated 5 out of 5 stars

After months of searching for the right vehicle, we found one we liked, viewed it yet chose a different and more suitable WAV from Adam at Crusader. He was accommodating, helpful and attentive. We wou... See more

Rated 5 out of 5 stars

The explanation about Crusader and the acquisition of vehicles was reassuring. That Adam was alert to concerns and questions. I was dealt with in a friendly and efficient way. The tour of the vehicle... See more

Rated 5 out of 5 stars
Verified

What great service, from the initial enquiry to delivery the attention to detail was excellent. They found the exact vehicle I wanted although is short supply. Regular phone calls from Kevin kept me... See more

Rated 5 out of 5 stars

We have ordered many vehicles over the past 20 years & used Crusader for the first time for this one & they were by far the best. Not just competitive on price, but fast on delivery. We had regular up... See more

Rated 5 out of 5 stars
Verified

The sales Operative Kevin who assisted us was Great. So professional and nothing was too much for him. Giving us all of the info for different scenarios for the van packages they offer. I woul... See more

Rated 4 out of 5 stars
Verified

I have just bought a Fiat van from this company. I found them very helpfull they helped me secure finance through one of their contacts, Then secured me a van. There were some issue with delivery dela... See more

Rated 5 out of 5 stars
Verified

This is the, second time we have used this company, the first time we purchased the van and second time we have leased. Both Dave and Shane at Crusader Vans are extremely knowledgeable and helpful wh... See more

Rated 5 out of 5 stars
Verified

This was my second van lease through crusader vans and Kevin. Faultless service yet again. Kevin found me a great deal on my transit custom and the whole process was smooth, even arranged my old... See more

Rated 5 out of 5 stars

I have used Crusaders vans for a number of years now and have leased 5 vans through them to date. On the most recent occasion i was very unsure and indecisive about what i actually wanted. Jess in par... See more

Rated 5 out of 5 stars

Kevin and Liz were first class in keeping in touch from the word go until delivery of my van. Would certainly recommend Crusader to anyone looking to hire a car / van on finance. Nothing is too much t... See more

Rated 5 out of 5 stars

What can I say? Blown away! After months of contacting and waiting for a response from companies who were advertising the very van I was after (Global vans I asked you three times and several month... See more

Rated 5 out of 5 stars

Very good customer service from start to finish, 5 star communication and 5 star price. We use contract hire vehicles a lot and this was first time with crusader and also one of the easiest orders we'... See more

Rated 5 out of 5 stars
Verified

I dealt with Shaun from crusader on organising an additional vehicle to our fleet. The service was brilliant and very easy. I do believe I had the vehicle delivered with 10 days from my initial enqu... See more

Rated 5 out of 5 stars

Simon was very helpful, I gave him a call because we urgently needed a van for a new service engineer, he sourced and delivered the Transit Custom in less than 2 weeks. Thank you Simon

Rated 5 out of 5 stars

Incredibly helpful and knowledgeable team. We asked for multiple quotes multiple times and the team kept delivering until we landed on the vehicle that was right for us. Thank you!

Rated 5 out of 5 stars

Simon has always been helpful securing stock when required, making sure all options are considered & arranging wrap/ finance/ delivery to suit business needs. Our fleet is now over 60 vans, mostly th... See more

Rated 5 out of 5 stars

from the first interaction with Jon McCreanney the whole process has been effortless

Rated 5 out of 5 stars
Verified

Used crusader vans before to buy vehicles always do as they say. Jon my point of contact was professional and approachable in any questions I had and went the extra mile. Also my price was where we w... See more

Rated 5 out of 5 stars
Verified

Kevin who dealt with me was unbelievable and is a real asset to crusader, made me feel like I was dealing with someone with full confidence in what they do and customer service was of the highest qua... See more

Rated 5 out of 5 stars
Verified

Purchased 2 vortex vans this year from crusader. Jessica was very helpful with this, communication was on point and always updating me on the process of both vans! High Recommend.

Rated 5 out of 5 stars

From the outset my enquiry was treated with warmth and enthusiasm and I was given a detailed resume of the history, preparation and warranty associated with the vehicle purchase. Staff at Crusader wer... See more

Rated 5 out of 5 stars

A smooth service from start to finish. 2nd time Iv dealt with Shaun wares at crusader and I can’t fault him. Wouldn’t hesitate to recommend them to anyone.

Rated 5 out of 5 stars

Have sourced a number of vehicles via Jon McCreanney and Crusader, Jon always goes above and beyond and makes the process smooth.

Rated 5 out of 5 stars
Verified

we have bought all of our vans through Crusader vans always stress free and their prices are very competitive

Rated 5 out of 5 stars
Verified

Just purchased a new van from this company as always excellent service go out of the way to help you get things sorted.

Rated 5 out of 5 stars

Kevin was excellent from start to finish in the way he dealt with our enquiry and order. Excellent 5 star feedback.

Rated 5 out of 5 stars

Adam was incredibly helpful throughout the process and we are pleased with our new WAV. A huge thank you to him for his support.

Rated 5 out of 5 stars
Verified

Returning customer after 3 years. Same great service. Fast and efficient communications from everyone involved. Arranged the exact spec vehicle required at the most competitive price on the market.

Rated 5 out of 5 stars
Verified

After a terrible experience with, what I would have thought to have been a competitor of Crusader Vehicles Limited, Kevin at Crusader was a breath of fresh air, he took on my case as a matter of pri... See more

Rated 5 out of 5 stars

Horatio was very helpful and arranged everything very smoothly from the test drive to delivery.

Rated 5 out of 5 stars
Verified

Extremely happy and grateful for the support and quick response from the staff who helped me with everything.Thanks to Jon who helped me get through the process. Jon this is for you *****

Rated 5 out of 5 stars

Simon and the extended team are a pleasure to work with and I would not hesitate in recommending them. Professional, courteous and above all knowledgeable.

Rated 5 out of 5 stars

Excellent Service from Horatio who was extremely helpful and very responsive to our initial queries and specification requests. After spending months communicating with various vehicle manufacturers... See more

Rated 5 out of 5 stars

Used Kevin for the second time. So easy told him what I wanted. He didn’t upsell me. The van was delivered quickly and without delay or stress.

Rated 5 out of 5 stars

We’ve worked with Shaun Wares multiple times now, and the service has been consistently excellent. His communication is outstanding — always clear, prompt, and professional, which makes the entire... See more

Rated 5 out of 5 stars

I think the service has been 1st class . Supplied me a spare wheel on request . Sorted all little problems out with out any fuss.Will recommend them and Adam Smith has been most helpful to me thank yo... See more

Rated 5 out of 5 stars

This was the first time I used Crusader Vehicles to buy a van, the hole experience went so smoothly from start to finish. Staff were so helpful sorted my finance and delivery and the vehicle was exc... See more

Rated 5 out of 5 stars

This is the second time I've used crusader to get a van. Kevin Hampton and his team went above and beyond to get me the van in the particular specification that I required. Nothing was a problem and a... See more

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Company details

  1. Leasing Service
  2. Car Dealer

Written by the company

Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.


Contact info

4.8

Excellent

TrustScore 5 out of 5

291 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

First class service all round

This is the second time I've used crusader to get a van. Kevin Hampton and his team went above and beyond to get me the van in the particular specification that I required. Nothing was a problem and all done extremely promptly. 5 star service.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! This is the 2nd personal vehicle I have had through Crusader Vehicles and all our company vehicles come through Crusader. Outstanding service yet again from Shaun and Liz, thank you both so much!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as promised and I couldn't be happier with it.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Long distance WAV purchase from Crusader Vehicles

I purchased my used WAV from Crusader Vehicles August 2025.
I made initial contact after viewing & reading the vehicle details on Auto trader.
Simon was helpful at every stage. We agreed on a video call so that I could view the car in real time.
The car was in really good condition, low mileage & a gd price.
A highlight for me was that the car could also be delivered as I lived approx 300 miles away and am disabled. (Delivery Fee did apply).
The car was MOT'd, serviced & delivered with Simon maintaining contact throughout the whole process to ensure I was satisfied.
The experience was easy & smooth to navigate.
Many thanks to Crusader Vehicles for their help in helping me retain my independence in the purchase of WAV Peugeot Partner Teepee.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Swift prompt and helpful

What can I say? Blown away! After months of contacting and waiting for a response from companies who were advertising the very van I was after (Global vans I asked you three times and several months and several times going down the line you still haven’t come back to me for a van you advertise as having) , I asked a friend who he got his van from? Crusader Vans. I called and spoke to Josh at about 4pm on a Friday afternoon, hoping to hear something back the following week. 40 minutes later Josh called me back with the van I wanted, great spec and fair price. Throughout the process they have been helpful and prompt to respond to all queries.
Their only failing was not to highlight all the other services that they offer, like car leasing and the internal mats and car seats I’m now getting via them for my new van.

I’ve a feeling that it’s Joshes company as he’s the only person who ever answers the phone.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Buying a specialist vehicle

From the outset my enquiry was treated with warmth and enthusiasm and I was given a detailed resume of the history, preparation and warranty associated with the vehicle purchase. Staff at Crusader were always polite and ready to answer any query over the week it took to process the purchase.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience!

I had a very disappointing experience with Crusader Cars. I was assured during a phone conversation that my vehicle was ready and would be delivered on a specific date. Based on this, I made arrangements accordingly. However, on the day of delivery, I received an email canceling the order without any prior warning or follow-up, leaving me without a vehicle and no options.

Despite their claims that delays are outside their control and that they spent hours trying to resolve the issue, I found the entire process to be unprofessional and misleading. Interestingly, I was able to source an identical vehicle from Audi within just two days, which suggests that the original delivery timeline was more flexible than they claimed.

Furthermore, I was charged a processing fee despite the service not being delivered as promised. Their justification about hours spent on paperwork and follow-ups doesn’t justify charging a fee for a service that was never fulfilled. I believe I was unfairly penalised for circumstances beyond my control and for their inability to meet their commitments.

Overall, I would not recommend Crusader Cars. Their communication was poor, promises were not kept, and their handling of the situation was unsatisfactory. Potential customers should be cautious before engaging with this company, as you may end up disappointed and out of pocket.

July 7, 2025
Unprompted review
Crusader Vehicles Limited logo

Reply from Crusader Vehicles Limited

Dear Mr. Burgess,

Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience with Crusader Vehicles did not meet your expectations.

I completely understand how frustrating it is to experience delays, especially when you are relying on a vehicle for your day-to-day needs. We always aim to keep our customers informed about any supply chain issues as they arise, and I appreciate that this situation has caused you inconvenience.

Regarding the processing fee, I want to clarify that this fee reflects the significant work our team undertakes on your behalf, including sourcing vehicles, managing your order with dealers, and handling administration throughout the process. This work is carried out irrespective of whether the vehicle is ultimately delivered, and this is outlined in the terms and conditions provided at the time of order.

When your original vehicle was delayed, we did our best to find an alternative with a shorter lead time and kept you updated on changes as we received them from the supplying dealer. I appreciate that you chose to source a different vehicle yourself, and we respect your decision, although this led to the cancellation of your order with us.

We take all feedback seriously, and I am genuinely sorry that the resolution regarding the processing fee has left you feeling dissatisfied. We will take your comments on board as we continue to review how we communicate around supply chain challenges, delays, and the purpose of the processing fee to ensure transparency.

While I understand you are disappointed, I hope you can appreciate the efforts our team made to assist you throughout, and I would welcome the opportunity to work with you again in the future should your circumstances change.

If you wish to discuss this further, please feel free to contact me directly at shaun.wares@crusadervehicles.co.uk

Best regards,
Shaun Wares
Sales Operations Manager
Crusader Vehicles

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