Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as pr... See more
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Company details
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Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.
Contact info
Crusader House, TN22 4LA, Buxted, United Kingdom
- 01825 701200
- enquiries@crusadervans.co.uk
- crusader-vans.co.uk
Replied to 50% of negative reviews
Typically replies within 24 hours
from the first interaction with Jon…
from the first interaction with Jon McCreanney the whole process has been effortless
First class service all round
This is the second time I've used crusader to get a van. Kevin Hampton and his team went above and beyond to get me the van in the particular specification that I required. Nothing was a problem and all done extremely promptly. 5 star service.
Excellent service every time!
Highly recommend
Highly recommend! This is the 2nd personal vehicle I have had through Crusader Vehicles and all our company vehicles come through Crusader. Outstanding service yet again from Shaun and Liz, thank you both so much!
Highly recommend
Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as promised and I couldn't be happier with it.
Long distance WAV purchase from Crusader Vehicles
I purchased my used WAV from Crusader Vehicles August 2025.
I made initial contact after viewing & reading the vehicle details on Auto trader.
Simon was helpful at every stage. We agreed on a video call so that I could view the car in real time.
The car was in really good condition, low mileage & a gd price.
A highlight for me was that the car could also be delivered as I lived approx 300 miles away and am disabled. (Delivery Fee did apply).
The car was MOT'd, serviced & delivered with Simon maintaining contact throughout the whole process to ensure I was satisfied.
The experience was easy & smooth to navigate.
Many thanks to Crusader Vehicles for their help in helping me retain my independence in the purchase of WAV Peugeot Partner Teepee.
Wouldn’t hesitate to use to use them again
Used Kevin for the second time. So easy told him what I wanted. He didn’t upsell me. The van was delivered quickly and without delay or stress.
Swift prompt and helpful
What can I say? Blown away! After months of contacting and waiting for a response from companies who were advertising the very van I was after (Global vans I asked you three times and several months and several times going down the line you still haven’t come back to me for a van you advertise as having) , I asked a friend who he got his van from? Crusader Vans. I called and spoke to Josh at about 4pm on a Friday afternoon, hoping to hear something back the following week. 40 minutes later Josh called me back with the van I wanted, great spec and fair price. Throughout the process they have been helpful and prompt to respond to all queries.
Their only failing was not to highlight all the other services that they offer, like car leasing and the internal mats and car seats I’m now getting via them for my new van.
I’ve a feeling that it’s Joshes company as he’s the only person who ever answers the phone.
Buying a specialist vehicle
From the outset my enquiry was treated with warmth and enthusiasm and I was given a detailed resume of the history, preparation and warranty associated with the vehicle purchase. Staff at Crusader were always polite and ready to answer any query over the week it took to process the purchase.
Great people to deal with
Great people to deal with
Jon was there with any thing I needed to know
Will be using again
Great experience and knowledgable staff.
Great experience and knowledgable staff.
Very disappointing experience!
I had a very disappointing experience with Crusader Cars. I was assured during a phone conversation that my vehicle was ready and would be delivered on a specific date. Based on this, I made arrangements accordingly. However, on the day of delivery, I received an email canceling the order without any prior warning or follow-up, leaving me without a vehicle and no options.
Despite their claims that delays are outside their control and that they spent hours trying to resolve the issue, I found the entire process to be unprofessional and misleading. Interestingly, I was able to source an identical vehicle from Audi within just two days, which suggests that the original delivery timeline was more flexible than they claimed.
Furthermore, I was charged a processing fee despite the service not being delivered as promised. Their justification about hours spent on paperwork and follow-ups doesn’t justify charging a fee for a service that was never fulfilled. I believe I was unfairly penalised for circumstances beyond my control and for their inability to meet their commitments.
Overall, I would not recommend Crusader Cars. Their communication was poor, promises were not kept, and their handling of the situation was unsatisfactory. Potential customers should be cautious before engaging with this company, as you may end up disappointed and out of pocket.

Reply from Crusader Vehicles Limited
Knowledgeable staff
Knowledgeable staff
Jon was very kind and patient in helping me through the leasing process. Personable & friendly.
Happy customer
Nice friendly company, easy to deal with, trustworthy and professional.
Great customer service
Horatio was very helpful and arranged everything very smoothly from the test drive to delivery.
Always friendly and willing to help
My 9th year with crusader and I know I…
My 9th year with crusader and I know I have peace of mind
Very good customer service from start…
Very good customer service from start to finish, 5 star communication and 5 star price. We use contract hire vehicles a lot and this was first time with crusader and also one of the easiest orders we've placed.
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