Craftmaster Hardware, LLC Reviews 743

Not only were they delivered early, but the design of the rings was a little different than pictured and actually, were a better design and quality !! I LOVE them !!

We were desperate for the Amarlite Deadbolt Mechanism which we originally ordered from Hudson Lock years ago but were unable to get responses from them online. After much searching, we were abl... See more

It's always a great feeling dealing with Professionals that are very good at they do. It's been a great experience. Something that's not seen by many our days.

Craftmaster Hardware had just the parts I needed to repair our 1870-era front door lockset. Price was reasonable and delivery was quick, and our door looks and works great now!

Can't thank you enough for the great product. We were short on keys for the school and my old key snapped. I am a physical education teacher and my class goes to the weight room 3 times a week. We... See more

Initial purchase was incorrect part. Returned item and was quickly assisted by a more senior associate who selected the correct (starter) I needed. Delivered the very next day.

i ordered 10 items and only 3 were availible. customer service sent a notification email and called me directly after my order was placed to make me aware of the quantity change. i needed an over nigh... See more

A simple way to order and then they responded to me faster then i knew, to inform me that the quantity i order was one more then they had in stock. They offered me different ways of shipping with the... See more

Great customer service. Right after my order, I received an email alerting me to a possible delay due to an out-of-stock item. It was followed up with a phone call and I was offered partial shipment s... See more

The product was spot on. Customer service was very quick and polite in not only communications but also resolutions.

Great! My new hinge tweakers have saved countless time in correcting doors, and i always look like a hero to fix a door in 10 seconds. Highly recommend Craftmaster Hardware.

Outstanding customer service....ordered on a Friday and the owner called to find out if I would receive the item in time to complete the job. Worked out perfectly...expedient shipping and first rate... See more

Very helpful staff. Customer pickup was easy and fast. I was able to change my order on the spot and received my items quickly and for a reasonable price. I will definitely use Craftmaster for futu... See more

I left a message and never got a return call. Then I ordered and attached a concern then no response. I had to call back and the order was on hold because of my question.

We ordered several locksets, and later determined that we had ordered the wrong ones. Craftmaster Hardware LLC changed our order, and sent the correct hardware.

they had what I needed and wasn't included in new Kwickset entry locksets

I called with a bad Cypher lock and was directed to the right person to get it warranted. They did not want the old one back and sent out a new one that I received within a week. Great service.

Great variety of products help me quickly identify my hard to find hardware. site was easy and quick and my product arrived within a couple days.

I ordered a product that was backordered and have to say that your team did a great job getting it in hand and keeping me in the loop.

Good product and service but somewhat overpriced. Also, shipping a 6 ounce package for $14 is excessive.

These guys have a great selection of products. I appreciate the user friendly website as well.

CraftMasters have what I'm looking for and deliver it at the right time. They are very reliable.

This was my first time doing business with them, they were very helpful with the overall process,

Products were fine. To complete your shipment, one of the two your shipments, USPS routed through the USA and took over a week to be delivered.

I received my ordered materials one day before the scheduled date. Thank you

Everything i need for my facility is right on the website. I do not need to look anywhere else.Shipping is fast and if i have any question about a product. They just a phone call away.Thank You!

Ordering and receiving was perfect. I will continue to use you in the future. Thank you for all you do.

The item arrived on time and was exactly what I expected. It doesn't get any better than that!

Item was as expected. Delivery was quick. My only concern was not receiving an immediate confirmation. But all was good.

I had a great experience. They had exactly what I needed, I couldn’t find it anywhere else and they got it to me quickly. I’m very grateful.

Made sure they had the correct info to guarantee delivery. It took a little longer, but I got what I needed.

It was easy to order and the price was reasonable. Received the order in a timely manner.

Easy Order and Fast Delivery

web site could be a little easier to use but if I have trouble a phone call always works.

Fast service and good communication about quantity shortage. I will use for future purchases.

Ordering was easy and we received our order on time.

I thought my order was cancelled, but as it was explained my order is on back order, I missed understood, Craftmaster handle my concerns very professional,I look forward to do more business with Craft... See more

Good service and it was easy to do. The product was of high quality. I would definitely order from them again.

The overall turnaround and the ease of access on the website.

Easy to do online orders fast shipping

Excellent products, customer service, quick delivery. Thank you

Fast service. Would have been 5 stars if the screws were included with the strike plates.

QUICK SHIPPING

Easy ordering and fast delivery

Good Customer service. I did receive a call from them explaining they did not have the quantity of an item that I order, which was not a problem for me. They did explain if I did accept the quantity t... See more

After extensive searching for the item I needed, I found that Craftmaster Hardware had the exact item at the best price. Placing the order online was fast and straightforward, and delivery of the ite... See more

After nearly ninety years of turning and pulling, the swivel spinel in my front door lock stripped, leaving me with a door knob and half a spindle in hand. So, with no convenient way to now open my fr... See more

Craftmaster Hardware, LLC had the product that I was looking for when few did. The price was good and shipping was excellent,.

Great customer service. I ordered the wrong item and it was a super easy process to send it back.