ConnectPls Reviews 97

The 'unlimited' eSIM was great, I used it for a week in July. I tried cancelling my account multiple times but they kept charging my credit card even through the end of October, even after refunding.

* I paid for my July usage - all OK.
* I used their online system to cancel my account. But this did nothing, my account was kept open and they kept charging me.
* Initially I had unexplained £25 charge in August.
* They don't send a detailed bill about the charge.
* I asked support why I'm being charged. They promised to get back to me, but never followed up.
* In September they charged me AGAIN £25.
* I asked support again.
* Week later, still no explanation, after sending multiple emails, they agreed to refund 2 x £25 charges.
* On October 7 they finally closed my account.
* On October 31 they AGAIN tried to charge my credit card for £15 (?!?!??!!)

I have tried several eSIM companies - many of them are pretty shady. But words cannot explain how bad this experience was.

Very reliable service from the mobile WiFi network device all across Europe within the coverage area. Very impressed with the coverage. Excellent and responsive customer service, on the rare occasions there were problems with signal these were rectified promptly. They also allowed flexibility with stopping and starting the subscription when we travelled outside of the coverage area which was appreciated.

We’ve used ConnectPls three times now for long trips and it’s been amazing to keep us online in many different countries. The signal is generally very good; we used the portable device and it powered many of our devices at once, allowing us to work online. At one point our device stopped working and the company very quickly sent us a new one to our location in Italy- great customer service. I’ll definitely continue to use them for future trips!

We have used ConnectPls for several years now. Both with the physical SIM only product (which we use inside our own router) and also one of their eSIMs. We travel and work from our campervan so getting access to big data amounts or unlimited data whilst roaming, and moving between countries is super important to us. We've used their services all over the EU and even into Türkiye.

We used ConnectPls during our camper van journey from Italy to Japan and the service worked excellently in all the countries we visited, both European and non-European.

It proved to be a reliable companion for staying connected everywhere in the world, even in remote places like the Mongolian steppes!

Vandipety

Absolute joke of a company! Cancelled my contract with them in June. They have taken £35 every month since and were now on October. Waiting again for a refund. Repeatedly reassured every month contract is cancelled only for them to take payment from my card again. Zero stars. Avoid at all costs. Joke of a company yet it's not funny! To add insult to injury I was asked to remove review as they'd apologised and refunded me my own money they shouldn't of taken. Compensation was offered in the form of an Esim...

We have used ConnectPls for quite some time to support us on our vanlife travels in nearly 10 countries- it has been an absolute game changer! We can work online, use social media, and keep in touch with friends and family with ease. Unreliable internet and expensive roaming charges are a thing of the past- I can’t see us changing from ConnectPls anytime soon! THANK YOU 🙌🏼

Connection is good and customer service was nice.For roaming usage cheap service

I’ve been waiting for over 9 hours without any update or clear info about my new eSIM activation. Support is really slow and unhelpful, which is a big problem because I need this for urgent work. They also said there are unpaid invoices from old eSIMs I never used, so they won’t activate the new one. Please fix your support and make things clearer for customers.

I purchased several eSIMs from ConnectPls, and my experience has been quite disappointing. I bought a new eSIM on July 26, 2025, for nearly £60 (after discount £38.35), but it has been over 9 hours and I still haven’t received activation or any clear response from their customer support.

Previously, I also purchased eSIMs for April-May and May-June, but didn’t use them because my boss had no business in Europe during those months. I’ve contacted their support multiple times, but they refuse to activate the new eSIM, claiming unpaid invoices from previous purchases—even though the old eSIMs were never used.

Their customer service is very slow and unprofessional, which is frustrating because my boss needs the connection urgently for work travel.

If you’ve had similar problems, be careful. I hope ConnectPls improves their service to be more responsive and transparent.

1) Delivery issues
2) Unexpeceted charges with a Sim Card Europe Plus which I never activated. It's still packed and I'm still out of Europe. Requested moneyback - will update this review soon.
3) Lies in the receipt: that say "Your free trial with Connected Destinations Limited started on July 15, 2025 and ended on July 23, 2025."
The truth is - I paid 59 GPB for the first month already when bought the SIM card.
4) Pretty decent email support
after ~3 hours they replied:
"Your subscription has started at the delivery day of the simcard. It has been activated and the subscription has been counted as started. But since you have stated that the simcard is not been used. We will check it and will refund the second payment. "
So they activate simcard without the simcard been used at all.

My overall experience with ConnectPls is bad.
Let' s see how fast reversal would be (they charged me today 23.07.2025 at ~4.02 am)

Refund receipt was issued at 23.06.2025 8:17 PM - I saw an email arrived. Still waiting to see it reflected in my bank account balance...
25.06.2025 - still waiting for actual refund (((
strangely refund appeared on 23.07.2025
but my bank did not shown that until 28th.

5) I already asked to pause my subscription for 2 months till September 2025 - they informed me about the option - this should be initiated and confirmed with support.
And I don't see any information reflecting my current subscription status on their billing portal - the only place where you can login to see your charges and bank cards info (billing.stripe.com)

The Connection Quality the fact that is nearly unlimited with 400GB abroad and the Swissroaming is great. Well done

Hi, I have been looking for a long time for an Internet with a lot of Internet and a good price for all of Europe, including the UK and I finally found it, I have been using it for several months and I am happy with the quality of the Internet and the ease of contact with customer service, they can solve any problem in the blink of an eye. I really recommend it.

Remained connected in all countries we travelled through in our Campervan which uses the SIM in a Huawei MyFi system. (France/Corsica, Luxemburg, Germany, Switzerland, Liechtenstein, Austria). Speed typically between 30-49 mbs subject to local mobile coverage, 1-4 MPs in difficult mountainous/rural areas

Good support, efficient and very helpful. Will say more once I travel around Europe intensively but for the moment all good.
After 24h: the router keeps disconnecting, WhatsApp to customer service and eventually it works. For how long ? Pray 🙏

After 4gb drops to 0.5mbps so having to use my uk allowance at a cost of £2.00 per day so it's cost me £30 plus the £59.99 that i paid for internet anytime anywhere as a lorry driver I need uninterrupted internet on a positive side customer service is great

For me their services are quality and they are very serious, I recommend!

Update: after 5 days and asking for money back I finally received a QR code and it works, but no 5G so far..

Careful!! Their eSIM service seems to be a scam! I paid 4 days ago and the money was deducted from my credit card, but I never received a QR code! I asked customer service and they said 3 days ago they’d look into it and send asap. Still haven’t received any reaction, nor QR code. I am curious if I’ll ever get my money back! Don’t do it!

I use this service since 2024 and its worth every penny. Make 90-200GB abroad with them they use an EE-Businessesim. I am really satisfied with it:)