Confiditashop Reviews 77

TrustScore 2 out of 5

1.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction with various aspects of their interaction with the business. Many consumers report issues with the products they received, indicating they often differ significantly from what was advertised. People also highlight problems related to their orders, such as long delivery times and products shipping from unexpected locations. Additionally, reviewers frequently mention difficulties in getting in touch with the company, noting a lack of responsiveness from customer service. Consumers also express frustration with the refund process, describing it as complicated and unsatisfactory. Finally, a number of reviewers report issues with the website, suggesting it contains misleading information.

Based on these reviews

Rated 1 out of 5 stars

I received the black rice peel and it is awful!! The product pills up, it doesn’t absorb and feels awful, it is not exfoliating and I strongly doubt the ingredients they mention are even in the produ... See more

Rated 1 out of 5 stars

Look at Emily Davis on FB, pretending to be a concerned mom worried about chemicals in sunscreen and then omg found the holy grail confidita sunscreen. 17 posts in 2 months. Her derm told her, her pha... See more

Rated 1 out of 5 stars

I bought this item for my young kids but it is very hard to get it off. It irritated their sensetive skin and company has a return policy that will allow you to return it. I initiated it but since the... See more

Rated 1 out of 5 stars

REPORT TO THE ACCC!! BE AWARE!!! Would give 0 stars if I could. Placed an order on 17/09 after reading rave reviews in a trusted fb group. Purchased two tubes and never received a confirmation email.... See more

Rated 1 out of 5 stars

DON’T GET SCAMMED LIKE ME. I saw the Korean rice peel from Confidita on Facebook with realistic video testimonies and written reviews. The website looked legit. I ordered the rice peel kit. The tracki... See more

Rated 1 out of 5 stars

Total scam. The website does not advertise that this is based in China. The product never arrived and they provide broken tracking links. I am disputing the charge through my credit card company. F#ck... See more

Rated 1 out of 5 stars

Less than one if I could, I placed an order on the 6th of August before reading the reviews. I immediately contacted them within 30 minutes of doing so having read them, asking them to ca... See more

Rated 1 out of 5 stars

Highly dodgey scam- please read reviews before giving them your money! Mine arrived and it is some cheap rubbish from China, reviews of people getting severely burnt, they won’t respond to my emai... See more

Rated 1 out of 5 stars

Disgusting company, I am only to assume the good reviews on here are fake just like the fb posts and reviews I see. Absolutely disgusting that they are claiming to be sunscreen and there’s parent... See more

Rated 1 out of 5 stars

Ordered Confidita's Tallow Nourish SPF sun cream claiming to have only 8 natural ingredients, it has octocrylene, titanium dioxide, isohexa-decane and some others. Also ordered their retinol seru... See more

Rated 1 out of 5 stars

Total scam. Avoid at all costs. Website incorrect. As others have said, additional ingredients in product including Titanium Dioxide. Also clearly imported product as had Heathrow Airport label on pac... See more

Rated 1 out of 5 stars

As others have mentioned - this is a scam site out of China, generated by AI. The main ingredient is toxic and not advertised on their website. They mentioned I could have an immediate 50% refund and... See more

Rated 1 out of 5 stars

Having read these reviews I contacted the website to ask to cancel my order, all weekend I have been pinging messages back and forth and now I have an email saying it has been despatched, with them kn... See more

Rated 1 out of 5 stars

To everyone who is reading the reviews, THE REAL SUNSCREEN IS FROM THE BRAND *SKY & SOL* This website is ripping off Sky & Sol's product and ingredients, and they use AI generated images and pho... See more

Rated 1 out of 5 stars

I ordered ( and paid for) the sun protection moisturiser on May 14th. It never arrived despite being told it was on its way - from China!, even though it's supposed to be made in the UK. The... See more

Rated 1 out of 5 stars

Would give them a 0 if I could. I ordered the sunscreen following a recommendation on Facebook. I checked their website and it all looked legit. I placed an order with Confidita, but the experien... See more

Rated 1 out of 5 stars

Total scam - took more than a month to receive my delivery, and when it finally arrived from China, the packaging was so bad that both the box and the tube itself were damaged. I tried it, and I concu... See more

Rated 1 out of 5 stars

Buyer Beware!!! This is a total scam. They ship from China & product never arrives. When you contact them they apologize & buy time by resending. Two months have gone by & no sunscreen. I asked for... See more

Rated 1 out of 5 stars

This product is fake. Says made in China, shipped from china. Second ingredient is titanium dioxide. Smells like cheap hand lotion. Definitely got scammed unfortunately.

Rated 1 out of 5 stars

Purchased product using buy 3 and pay for 2 nourish sunscreen (summer sizzle deal) and they charged me for 3 and have not replied to my requests to overcome the issue.

Rated 1 out of 5 stars

This product is terrible. I am religious about sun screen. I got so badly burnt today that my eyelids are even burnt. I have contacted customer services, order #9760. I paid £56 for a product that d... See more

Rated 1 out of 5 stars

Do not use! All the products are exactly the same cream even the suncream which will not protect you from the sun, Very dangerous game especially when people are buying this for their children!

Rated 1 out of 5 stars

This product is a full scam! It's not even sunscreen, it's a highly chemical ingrediant bullshit cream! I use beef tallow sunscreen so I know what I'm talking about. This product is not what it's adve... See more

Rated 1 out of 5 stars

Packaged just arrived. First dab out of the bottle, don't know what it is but can tell it's not tallow. Won't be using it for sun protection. Just realizing the email is a gmail haha. Typos on the... See more

Rated 1 out of 5 stars

I made the order weeks ago. I haven't received it as they claim between 6-10 business days. Just checked tracking and it says its coming from China!! It won't arrive ofr another 5 days. I am sorry bu... See more

Rated 1 out of 5 stars

Disgusting product!! Not a sunscreen at all, cost us as a family over £100!! We all seriously burned on our first day!! Went on like emulsion , terrible!! Don’t believe the hype and all the good... See more

Rated 1 out of 5 stars

Less than ZERO! Its a total scam, sent me the wrong product, promised to send a new one. After 2 months of never receiving it I emailed and they had no clue what was going on. They gave me the option... See more

Rated 1 out of 5 stars

Have reported the company to Action Fraud UK. Have not received product and as others have said, it says being shipped from China. Everyone on this page should do the same to ensure the company is shu... See more

Rated 1 out of 5 stars

I bought the confidita sun cream with evidently not enough research. It took weeks to arrive and it’s not sunscreen. I put it on my children and they absolutely fried after an hour in the sun. £75 for... See more

Rated 1 out of 5 stars

Update - I was finally refunded. My review still stands. I would not repurchase or trust this company again. SCAM!! Stay away!! Currently fighting for a refund. Never received order. Pointed... See more

Company replied

Rated 1 out of 5 stars

Took over 3 weeks to receive , so I asked for a refund. I was given the option to keep It for 50% refund , or SHIP BACK AT MY EXPENSE TO CHINA…. Throwing it out if they don’t send a return label ,... See more

Rated 1 out of 5 stars

I never received my order, when I wrote them they replied I had to go check it out with a courier service, which was based in another country. Total scam, stay away!

Rated 1 out of 5 stars

Unfortunately I think this one is a bit of a marketing scam. I bought the Confidita Face & Body SPF50 Sunscreen and it came in super cheap tubes with stickers stuck on them. To be honest I really sus... See more

Rated 1 out of 5 stars

This company is a scam!!! DO NOT BUY!!! They charge in US dollars however they are a Chinese company. They ship from the address of 100 Market St, Sydney which is owned by a CHINESE company.... See more

Rated 1 out of 5 stars

I was only out in the sun for 30 minutes, and got a pretty bad burn. Will be throwing it away immediately, and so glad it didn’t make it into my bag so I used my other sunscreen on my kid.

Rated 1 out of 5 stars

It’s just another scam. Cream has more ingredients than they advertise, it comes from china and it doesn’t protect you from the sun whatsoever

Rated 1 out of 5 stars

This stuff is awful!! We went to the beach yesterday, applied the suncream every 90 mins and we have come away with almost 3rd degree burns! It’s awful product. It doesn’t smell or spread like tall a... See more

Rated 1 out of 5 stars

At best I say they have a lot of misinformation on the sales sites however if I am honest I think it’s outright lies! For one the items (eventually) arrived and had a completely different brand name... See more

Rated 1 out of 5 stars

Scam. The website claims there are only 8 ingredients but this product contains Titanium Dioxide which is a harmful chemical and NOT listed on their website. Disgusting.

Rated 1 out of 5 stars

SCAM!! Took more than $90 off me and never shipped my products and won’t reply to emails. Will be taking this further if no response today!

Rated 1 out of 5 stars

Delivered ok but no protection I’ve been burnt using this it’s definitely not factor 50 !!

Rated 1 out of 5 stars

3 weeks no tallow sunscreen and if I ever did get it in a couple weeks time then as per all the other reviews now appearing it will not be the 8 natural ingredients described.

Rated 1 out of 5 stars

Really unhappy to see after checking tracking as it is taking so long that this product comes from China, I have emailed and they have informed me it is FDA approved which I don't really care or trust... See more

Rated 1 out of 5 stars

Totally bogus scam!!! Do not order from confidita!! They are not a legit company!! I placed an order in August. $50 and still have not received anything!

Rated 1 out of 5 stars

I ordered the SPF50 suncream for my granddaughter aged 3 sensitive skin. Thankfully I tried it myself first it came branded Eelhoe I plastered it on 30 mins before going out in the garden 23 deg for l... See more

Rated 1 out of 5 stars

Ordered natural sunscreen called Confidita Tallow Nourish SPF 50, received three bottles from China branded Eelhoe Face & Body and containing chemicals I won't be putting on my skin. Absolute scam and... See more

Rated 1 out of 5 stars

Really bad - feels like a scam. I ordered the sunscreen and what I received was in a completely different bottle, felt cheap and also made my face weirdly white - like wearing a mask. I emailed them... See more

Rated 1 out of 5 stars

Unsafe products and poor refund handling I ordered three sunscreens from Confiditashop and requested to cancel and receive a refund shortly after placing the order. They ignored my request.... See more

Rated 1 out of 5 stars

I brought this in good faith , we always use green people sunscream. Im furious how bad this is ! I never burn normally, me and my partner have burned so bad on out first day using this!! Avoid!!! I... See more

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1.9

Poor

TrustScore 2 out of 5

77 reviews

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Replied to 1% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

black rice peel…scam!

I received the black rice peel and it is awful!! The product pills up, it doesn’t absorb and feels awful, it is not exfoliating and I strongly doubt the ingredients they mention are even in the product. Don’t waste your money!!!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Totally bogus scam!!

Totally bogus scam!!! Do not order from confidita!! They are not a legit company!! I placed an order in August. $50 and still have not received anything!

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Website

Total scam. The website does not advertise that this is based in China. The product never arrived and they provide broken tracking links. I am disputing the charge through my credit card company. F#ck China!

September 23, 2025
Unprompted review
Rated 1 out of 5 stars

I bought this item for my young kids…

I bought this item for my young kids but it is very hard to get it off. It irritated their sensetive skin and company has a return policy that will allow you to return it. I initiated it but since they said ok. They never write back. Bad company bad customer service

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Highly dodgey scam- please read reviews…

Highly dodgey scam- please read reviews before giving them your money! Mine arrived and it is some cheap rubbish from China, reviews of people getting severely burnt, they won’t respond to my emails asking to return product for refund, lodging dispute with bank- this product has not passed the safety and regulatory tests required to be sold in Australia.

No Australian Approval: Confidita is not listed or sold in Australia, meaning it has not undergone the rigorous testing and approval process by the Therapeutic Goods Administration (TGA) that all primary sunscreens sold in Australia must complete.
Customer Reviews Are Not Australian Safety Standards:
TGA Approval is Crucial: The TGA ensures that all sunscreens sold in Australia meet high standards for safety, quality, and efficacy. Your sunscreen does not have TGA approval required to be sold in Australia.

October 10, 2025
Unprompted review
Rated 1 out of 5 stars

DON’T GET SCAMMED LIKE ME

DON’T GET SCAMMED LIKE ME. I saw the Korean rice peel from Confidita on Facebook with realistic video testimonies and written reviews. The website looked legit. I ordered the rice peel kit. The tracking for the shipment was shady and I couldn’t get ahold of them to check on my order. The product eventually came a month later and it’s a cheap product from China. That’s when I saw everyone else’s experiences on here. I can’t believe it was a scam, it looks so real. I hope people learn from my experience. Do your research out there !

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Look at Emily Davis on FB

Look at Emily Davis on FB, pretending to be a concerned mom worried about chemicals in sunscreen and then omg found the holy grail confidita sunscreen. 17 posts in 2 months. Her derm told her, her pharmacist told her, her kids daycare told her etc. just to rope parents in by sharing her link. Dodge AF

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM: BUYER BEWARE

Would give them a 0 if I could. I ordered the sunscreen following a recommendation on Facebook. I checked their website and it all looked legit.
I placed an order with Confidita, but the experience has been extremely disappointing. They claimed to have “dispatched” my items and provided tracking through 17track, which is not a courier service but a third-party tracking company. The tracking then stated that my order was delivered late on a Saturday night (nearly 11pm), which was suspicious.

I checked with our building security, and CCTV footage confirmed that no delivery attempt was made on either Saturday or Sunday. I emailed Confidita to inform them that I had not received my package and explained that we had verified this with security footage. Their only response was, “I am pleased to inform you that your package was delivered…”—which clearly ignored the facts I had provided.

Since then, I have followed up multiple times asking for an update, but I have received no response. Poor communication and refusal to address the issue make this an unacceptable experience.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

REPORT TO THE ACCC!! BE AWARE!!

REPORT TO THE ACCC!! BE AWARE!!! Would give 0 stars if I could. Placed an order on 17/09 after reading rave reviews in a trusted fb group. Purchased two tubes and never received a confirmation email. Money came out in USD after claiming to be Aussie made and owned. Followed up with them saying they don’t have an order under my email and I might have bought from someone else because they don’t charge in USD. They also have 4 websites all with the same content just in different text from 4 different web addresses. One of these scam sites is bad enough, imagine how many people they’re stinging with 4 websites!!!! Report to the ACCC so this doesn’t happen to more Aussie families!!

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM!!

SCAM!!
Took more than $90 off me and never shipped my products and won’t reply to emails. Will be taking this further if no response today!

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam!!

This company is a scam!!! DO NOT BUY!!! They charge in US dollars however they are a Chinese company. They ship from the address of 100 Market St, Sydney which is owned by a CHINESE company. They state that the products are tested by a third party however do not disclose who that is. The sunscreen on Amazon even states it’s not even water resistant!!!! I’ll be taking this further than they expect…
***update***
After telling them I wanted a refund, notified my bank of this company being a scam and then demanding they answer my questions of;
1) why do you charge in US dollars when you are a Chinese company who ship from Sydney that’s owned by a Chinese company
2) you claim the product is third party tested. By who and what are they testing?
3) where do you source your beef tallow from?
4) you claim the product is non comedogenic. Has it been tested by dermatologists?
5) on Amazon you’re stating this product is not water resistant so how can it be used as sunscreen?
They did not answer any of my questions stating it was because I’d already done a review. My guess is… they don’t want to answer!! However, I did receive a refund!
Please beware and know I’ll be reporting this company to investigate the products being sold as well as the payment methods being used.

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Less than one if I could, I placed an order on the 6th of August before reading the reviews. I immediately contacted them within 30 minutes of doing so having read them, asking them to cancel the order. They ignored my request and dispatched it regardless, they offered me a 50% reduction which I refused and eventually they sent me an address to return it at my own cost.
WuSong
Room 5B152
No 1 Trading Plaza
South China City
Pinghu Street
Longgang District
Shenzhen
Guangdong
China
518000

quote your order no on the return parcel and track it.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Less than ZERO

Less than ZERO! Its a total scam, sent me the wrong product, promised to send a new one. After 2 months of never receiving it I emailed and they had no clue what was going on. They gave me the option of a partial refund and that was it. I keep trying to contact them but now Noone will respond. DO NOT ORDER FROM THEM!!!!

June 21, 2025
Unprompted review
Rated 1 out of 5 stars

Really bad

Really bad - feels like a scam.
I ordered the sunscreen and what I received was in a completely different bottle, felt cheap and also made my face weirdly white - like wearing a mask. I emailed them for return and refund and never heard of them.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Took over 3 weeks to receive

Took over 3 weeks to receive , so I asked for a refund. I was given the option to keep
It for 50% refund , or SHIP BACK AT MY EXPENSE TO CHINA…. Throwing it out if they don’t send a return label , and contacting my bank .

August 19, 2025
Unprompted review
Rated 1 out of 5 stars

Not Tallow

Packaged just arrived.
First dab out of the bottle, don't know what it is but can tell it's not tallow. Won't be using it for sun protection.
Just realizing the email is a gmail haha.
Typos on the packages, saying not to eat it on label while also saying it's so clean you can eat it haha. It is Sky & Sol knock off, we got got here!

August 14, 2025
Unprompted review

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