The boots came pretty quickly and they are so pretty, but they are either narrow or my feet grew; and my feet shouldn't be growing anymore. Hopefully, it will be mentioned on the next advertisement.... See more
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Company details
- #36 of 70 best companies in Shoe Store
Written by the company
At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.
Contact info
Replied to 98% of negative reviews
Typically replies within 2 weeks
Love love love the nubuck ladies shoes
Love love love the nubuck ladies shoes. Went to a store to make sure Clark sizing was still the same but found out they are now smaller. Bought what I thought was correct online but it is too short. Got a return label , sent them back and am waiting for the EXCHANGE in 1/2 size larger than I had ordered.
Actually needed a FULL size larger than my other Clarks
Delivered earlier than expected
Delivered earlier than expected. The item was great. Had to return because of size. But that too was an easy process. Looking forward to receiving my item to wear.
When I need sandals
When I need sandals, Clarks is the place!
I live in Florida and I have not put on regular shoes since I moved here! I order online or their outlet store
Terrific shoes and easy purchase
What tremendously good craftsmanship and easy purchase experience. Very impressed. Comfortable right out of the box.
The shoes arrived on time as promised…
The shoes arrived on time as promised and in perfect condition.
Got exchange and I am satsified with…
Got exchange and I am satsified with fit of exchaned shoes.
Poorly
Poorly! I sent an email requesting a change in size of my footwear from a 5 to 5 1/2 on the day after I placed the order. I got a response stating it would be looked into. Never got a response, just an email that my order was being delivered,which it was yesterday. I was hoping the change was made, but it was not! I really want the corrected size but do not want to pay for any shipping cost it would be to return and reorder. I do love your footwear but think this is something you should correct on your end. I am supplying my phone number to help address this problem immediately. Phyllis 808-635-3976
prompt shipping
Excelent Company ,
May use AI-assist with repliesRead more
I have not received my order from…
I have not received my order from October 2, 2025. I tried calling Clark's, but was put on hold and no one ever answered. I wouldcplease like my order. I have never had a problem with until now.

Reply from Clarks USA
Why I wear Clark Shoes!
I Always wear clogs in the winter and sandals in the summer because of the good fit and styles.I have almost every color and people often ask me where I got them.
It’s very easy and smooth dealing with…
It’s very easy and smooth dealing with your company
The size was great
The size was great. It's missing a five star because there is some break in time because the leather is stiff.
item not received, customer service not helpful
I placed my order and did not receive my package. I called customer service two weeks after the package was scheduled to be delivered. Customer service informed me that there was nothing they could do besides cancel my order. They were unable to provide an answer about where my order went or why I did not receive any updated notifications. I inquired about how to proceed if I wanted to continue with my current order and they said I could only cancel the order. I remain highly disappointed that I was unable to get the shoes that I wanted.

Reply from Clarks USA
I have very nice experiencias
I have very nice experiencias. I love the shoes Clacks.
Clark low boots
Ordered a pair of Clark low boots! Very nice, fit well! Ordering was easy
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