Speedy delivery and beautiful quality,I haven’t slept in them yet but am looking forward to it
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
Capturing a desire for simply designed and hand-crafted pieces, murmur offers unrivalled luxury at exceptional value. A homeware collection inspired by nature and designed with a purist approach to relaxed living. murmur is an attitude, an approach, a reflection of how we live today.
Contact info
187-189 Lurgan Road, BT67 0QS, Magheralin, United Kingdom
- contact@bymurmur.com
- bymurmur.com
Replied to 56% of negative reviews
Typically replies within 1 week
In June 24 I bought a superior feather…
In June 24 I bought a superior feather duvet thinking it’s going to be an excellent product as I had 2 pillows. After using it for a year, duvet lost majority of feathers and became partially empty. Duvet wasn’t washed and fluffed instructions were followed.
As warranty is stated 5 years, I contacted Murmur customer service who advice me to fluff it more, which obviously didn’t resolve the issue and never came back with a replacement solution.
Would not recommend to buy and waste money.
Quick delivery & lovely product.
So pleased with my Murmur bedding
So pleased with my Murmur bedding! It feels so crisp and luxurious and I love the colour and pattern. Will definitely be buying again!
Package was damaged inside a gift box…
Package was damaged inside a gift box hadn't time to return parcel as was needed for a gift. Emailed about issue and still haven't got a response. Was overall very disappointed. It was my first online order as I usually purchase from a local shop.

Reply from Murmur
Such lovely quality bedding
Such lovely quality bedding. Crisp cotton, cool with a sateen touch. Looks fantastic on bed. Have ordered 3 different duvet sets.
Really unimpressed
Really unimpressed.
The duvet cover claimed to be 100% cotton so I didn't check it before putting it straight in the washing machine.
It is more like a brushed cotton, which I hate, and the bottom of it is so heavy that I think it will slope off the bed at night. It is so bulky that when folded with other duvet covers it is twice the size and may actually be a SK instead of a K.
I certainly won't be sleeping under it and may put it on a spare bed but because I've washed it I can't return it.
I won't be buying from murmur again.
Disappointed that the pillowcases had a plain reverse
While the description did say that the duvet cover I bought had a percale reverse, I felt that the photos were careful not to show this. Same for the pillowcases. Maybe instead of making dinky little covers for the pillowcases, the material and labour would have been better used in putting a patterned reverse on them.
Great Service
Great Service - received the product damaged though the package was well done. Refund came immediately
The goods arrived in good time and the…
The goods arrived in good time and the scents are off the scale. I love them 💗
The shipment was all damaged and it is…
The shipment was all damaged and it is taking ages to get a replacement, they wish it all to returned . The outer box was also unusable. I have emaled as of yet no reply.

Reply from Murmur
There was a mark on the duvet cover
There was a mark on the duvet cover, red, when it arrived.

Reply from Murmur
The order was as ordered and in the…
The order was as ordered and in the time window allocated
Lovely soft towels recommended by my…
Lovely soft towels recommended by my daughter who had previously bought them.The bath sheet is wonderful for wrapping yourself in following a shower .They are so thick and absorbent, quite luxurious.
Excellent and very prompt service
Excellent and very prompt service. Beautiful duvet cover with quality cotton - washes well and no need to iron👌👌
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.