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1.7
36 reviews
Replied to 52% of negative reviews
Typically takes over 1 month to reply
I ordered two items for m husband, which arrived quickly and they didnt fit. I emailed the company to advise of a refund which i waited 2 days for a reply and they offered a 5% refd of the total order. I declined as they dont fit and stil awaiting a reply from them. have now contacted tr bank to process a claim as theis company are terrible
TERRIBLE CUSTOMER SERVICE TERRIBLE PRODUCT TERRIBLE COMPANY DO NOT BUY FROM THEM -I ADVISED IMMEDIATELY WHEN ITEM ARRIVED IT WAS WRONG - GOT A RESPONSE ADVISING THEY REQUIRED A PHOTO SHOWING A LABEL WHICH ITEM DIDNT HAVE- SENT PHOTO OF ITEM 4 TIMES AND HAVE HAD NO RESPONSE AT ALL TERRIBLE CUSTOMER SERVICE TERRIBLE PRODUCT TERRIBLE COMPANY DO NOT BUY FROM THEM
Very poor quality / material. Advertised as linen and is actually polyester, make no mistake - this company is a scam. I have emailed about returning the item and they are making things very difficult and not providing the return information after several requests, my responses are we need to “better understand the situation” send photos. I am in the process of reporting the business and am contacting citizens advise, (By Castello) I would encourage everyone who has similar issues to do so. Don’t let these scum bags get away with scamming you out of your money for poor quality products that are incorrect size. Report, Report, Report!
Do not buy from this site. They are con men. The dresses I purchased are terrible quality and the sizing is awful. My emails and messages requesting a refund are being ignored.
Do not buy! This is junk! I bought 2 men sets saying is linen,when arrived 100% polyester! I couldn’t manage to get a refund back,communication with seller is very poor and not solving the issue!
DO NOT GET FOULED BY NICE PICTURES ON THE WEBSITE
Goods were advertised as 'Cotton rich'. When they arrived they were 100% Polyester! not as advertised!! Refuse to give refund. Avoid!!!
Impossible to return item. It was sold as linen cotton mix & was in fact cotton polyester mix. They refused to accept that this was misrepresentation. Not impressed
I ordered two pair of baggy linen trousers, a pair of white and a pair of grey. It Said Quick delivery. It took 2 weeks for the package to arrive. I got one pair of white cotton and one pair of mixed khaki. They were very small in size (ordered L and the once received were more in size of ordinary Small) and not baggy, more slim. When trying to return, i had to send several mails and ended with having to pay for a return to China. I decided to donate the pants instead of paying more to maybe not get any refund. I would call the company a fraud!
I saw a nice item of clothing on the byCastelli website in sizes Small, Medium and Large but there wasn't a size chart on the page.(I thought it best to check as on a previous page of the website (which had a size chart) size 10 was Large!
I emailed the company and was told to use the size chart on the item's page. I replied saying there wasn't one, please tell me size 10 equivalent but I didn't get a reply. 4 emails later, they finally replied to me in Swedish (?!) and told me to use the size chart at the bottom of their email
..needless to say there wasn't one!
Having read the other reviews I'm glad didn't risk ordering anything!
If I could leave no stars I would!
Dreadful company. The items were of very poor quality. Linen dresses were in fact cotton/polyester.
Tried to return, but having answered my initial email, nothing.
I didn’t realise they were coming from China, this was quite well hidden. If I’d known beforehand, I would not have placed an order.
Keep away, do not buy from them.
Reply from Bycastello
Hi Sally,
Thank you for your message — we're sorry to hear about your experience.
After reviewing your review, we believe there may have been a misunderstanding.
You're currently leaving feedback on ByCastello.se, but based on the details you mentioned, it seems your order may have been placed with a different store (possibly ByCastello.com). These are completely separate businesses with no affiliation.
That said, if you did order from us and need support, please don’t hesitate to reach out via support@bycastello.se with your order number — we’re happy to assist.
Kind regards,
ByCastello.se Customer Support
Extremely poor quality goods. Delivery is from China, so expect a very long wait time from items to be received. You have to return them back to China for a refund, which in my case will cost nearly as much as I paid for the goods, so putting this one down to lesson learnt and research any company before ordering anything from them. I hope this review will help others.
Reply from Bycastello
Hi there,
Thank you for your review. We're sorry to hear about your experience — but it seems there may have been a mix-up.
This page is for ByCastello.se, which is an independent business not connected in any way to the company you’re referring to. We do not ship from China, and our products, delivery methods, and return policy are clearly outlined on our website.
If you ordered from ByCastello.se, please feel free to contact us at support@bycastello.se so we can look into it and assist you directly. Otherwise, we recommend double-checking which store your order was placed with.
Kind regards,
ByCastello.se Customer Support
After waiting 3 weeks for my order to arrive I find that the jacket I ordered in a medium size was only fit for a child of 8/9 year old. The photo was of a woman wearing it. I’ve tried to email them to get a refund but no answer at all and nothing in the parcel to send it back. DO NOT ORDER FROM THIS COMPANY!!.these scam companies need sorting out!!
Reply from Bycastello
Hi Susan,
Thank you for your message, and we're sorry to hear about your experience.
However, it looks like there may have been a mix-up — this review page belongs to ByCastello.se, which is a completely separate company and not connected in any way to the one you ordered from.
We do not sell jackets in children’s sizes, and we always provide support via support@bycastello.se. If your order wasn’t placed through our website, we kindly suggest checking the domain you ordered from.
Wishing you the best in resolving the issue with the correct store.
Kind regards,
ByCastello.se Customer Support
The product will arrive after a month and that is with 1 email telling you 'it is on its way' poor communication especially when you need a rough estimated ETA. The also will not communicate/reply back to any emails regarding a refund but they will send many emails regarding promotions and offers!!! I would never leave poor feedback but this warrants feedback. I have sent numerous emails asking for a refund but no response after a week! Poor customer service to say the least!
Reply from Bycastello
Hi Jack,
Thanks for taking the time to leave a review — sorry to hear about the frustration.
However, we believe there may be some confusion. This page is for ByCastello.se, an independent company not connected in any way to the store you’re referring to. We do not send promotional emails, and our support team always responds to refund requests via support@bycastello.se.
If you placed your order with another site (such as ByCastello.com), we kindly suggest reaching out to them directly.
Wishing you the best in resolving the issue,
ByCastello.se Customer Support
Extremely poor quality, no relevance to the photos and no accepted refund. If you order use Klarna for safety.
Reply from Bycastello
Hi Theodoropoulos,
Thank you for your feedback — we’re sorry to hear that the product didn’t meet your expectations.
We always aim to match our product photos and descriptions accurately, and refunds are of course processed in line with our return policy. If something went wrong in your case, we’d like to look into it properly.
Please contact us at support@bycastello.se with your order number so we can review this and help you further.
Kind regards,
ByCastello.se Customer Support
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