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United Kingdom

Reviews

Review of Bycastello

Rated 1 out of 5 stars

After waiting 3 weeks for my order to…

After waiting 3 weeks for my order to arrive I find that the jacket I ordered in a medium size was only fit for a child of 8/9 year old. The photo was of a woman wearing it. I’ve tried to email them to get a refund but no answer at all and nothing in the parcel to send it back. DO NOT ORDER FROM THIS COMPANY!!.these scam companies need sorting out!!

June 16, 2025
Unprompted review

Reply from Bycastello

Hi Susan,

Thank you for your message, and we're sorry to hear about your experience.

However, it looks like there may have been a mix-up — this review page belongs to ByCastello.se, which is a completely separate company and not connected in any way to the one you ordered from.

We do not sell jackets in children’s sizes, and we always provide support via support@bycastello.se. If your order wasn’t placed through our website, we kindly suggest checking the domain you ordered from.

Wishing you the best in resolving the issue with the correct store.

Kind regards,
ByCastello.se Customer Support

Review of Aidens Kildare

Rated 1 out of 5 stars

Don’t be fooled by this scam!

Well how interesting seeing this post. I was totally scammed buying the same jumpers from a company called Fennels- London.
The quality was absolutely rubbish, unfinished and not worth the money. There wasn’t a label on the garment at all or washing instructions don’t be fooled into buying this rubbish that is made and comes from China. The original price is a complete lie! I too was offered a 40% refund, which I’m still waiting for, instead of sending it back. They did mail me an address but the cost of sending it back to China would be more than the cost of the jumpers. I don’t know how these companies get away with these scams!
Unbelievable!!!

March 12, 2025
Unprompted review