Bringo Car Rental Reviews 96

Reply from Bringo Car Rental

Updated 2 days ago

Your review contains false and defamatory statements that we strongly reject.

Our customer service operates 7 days a week for over 10 hours a day and consistently responds to all requests within a few hours. The maximum wait is always under 24 hours.

The vehicle was delivered to you clean. Any external dirt was caused solely by unexpected rain just before your arrival, which is obviously beyond our control. The €30 charge you received has nothing to do with a so-called “drop-off fee,” which does not apply in your case. It refers strictly to an internal cleaning fee, due to the condition in which the vehicle was returned, as clearly stated in the contract you signed and in our published rental terms.

Regarding the alleged “pre-existing damage”: the damage was detected and documented at the time of return. You provided photos and videos that do not show any timestamp or other verifiable metadata; as such they cannot reliably prove that the material was recorded before the rental began — they could have been taken afterward. Our employee also made a video at the time of return which documents the condition found when the car came back.

The assertion that we failed to respond is false. We replied and provided the documentation relating to the return. You continue to repeat untruths in order to damage our reputation.

Accusations of “scammers” or “cheating” are offensive, unfounded, and damaging. We will not tolerate being defamed and reserve the right to take all necessary actions to protect our image.

Bringo Car Rental operates with transparency and in compliance with the law. Spreading false statements is a serious matter and will not go unanswered.

Reply from Bringo Car Rental

Oct 13, 2025

We would like to clarify a few things:

It is correct that the coverage you purchased was not valid with Bringo Car Rental, as it was an external insurance policy and therefore not recognized by our company. As explained upon arrival, this coverage is neither managed nor connected to our system.

Furthermore, as specified in the rental conditions, vehicle washing is not included: the car must be returned clean, or you can pay for the washing service directly at the rental office upon return.

Regarding damage, these are always reported in the rental agreement given to you when you pick up the vehicle. The damage we found upon return was not listed in the initial agreement, therefore, it is a new damage that occurred during your rental period, for which you are responsible according to the conditions you signed.

Our customer service has always been clear and transparent, both at the time of pick-up, when all the conditions and coverage differences were explained to you, and at the time of return, when you were explained the procedure for requesting reimbursement from your external insurance.

This review likely stems from disappointment at having simply applied the terms of the contract and charged for damage actually found during your rental.

Bringo Car Rental always operates with fairness, transparency, and professionalism, fully respecting the conditions agreed to by each customer.

Reply from Bringo Car Rental

3 days ago

Your review contains false and misleading statements that must be firmly corrected.

In Italy, as in the vast majority of professional car rental companies, a credit card with at least 6 months of validity is a mandatory requirement. This is not a “personal choice” of Bringo, but an industry standard. The reason is simple and perfectly legitimate: we must be able to charge any delayed fines or legal penalties that may arrive weeks or even months after the rental. This can be done exclusively with a valid physical credit card issued in the driver's name and with sufficient validity. A card expiring in 2 months does not offer the legal or financial guarantees required.

Virtual cards are not accepted by most rental companies, precisely because they cannot be directly linked in a verifiable and legally binding way to the person renting the vehicle, especially when visible only on a mobile phone with no embossed name. This is an international standard, not a “Bringo invention”.

Regarding the €35/day option, it was not a “money-making trick” but the only possible legal solution to allow you to rent the car despite not meeting the standard financial requirements. That additional cost covers a specific third-party insurance policy designed for customers in your exact situation: those without a physical card or sufficient validity. This option exists to help customers, not to take advantage of them.

Your claim that Bringo “only wants to make more money” is not only false but offensive. We operate with full transparency, in compliance with national regulations and international rental standards. Using defamatory language is unacceptable and will be legally addressed if continued.

Bringo Car Rental follows legitimate procedures that are standard across the industry. Ignoring these rules or refusing to comply with them does not give anyone the right to publish false accusations.

NOT accepting virtual or short-validity cards is standard practice. Offering a compliant insurance-based alternative was the only way to proceed legally and protect both parties

Reply from Bringo Car Rental

Oct 7, 2025

Dear Samuel Barkóci,

All our vehicles are recent models, no older than three years. Some cars may have higher mileage because, unlike many other companies, we offer unlimited mileage to our customers — something that naturally results in a higher odometer reading but does not compromise the car’s safety or maintenance.

Regarding the headlight issue, a light bulb can unfortunately stop working at any time. In such cases, we always recommend that our customers contact us immediately, as we would have promptly replaced the bulb or provided a suitable solution. In this case, we were never contacted during the rental.

Our shuttle service operates 24/7, with a shuttle passing every 10 minutes. The parking area is located less than 8 minutes from Palermo Airport and hosts eight other car rental companies, making it a strategic and well-connected location.

As for the insurance matter, we firmly reject any suggestion of misleading practices. The requirement to present a valid credit card in the main driver’s name (with at least six months’ validity) is clearly stated in both our and our partners’ booking conditions. The customer did not meet this requirement. Therefore, the only alternative to proceed with the rental — instead of having the booking cancelled, as most companies would do — was to take out an insurance package covering the absence of a credit card. This was a transparent and optional solution, not an imposed or unfair charge.

Finally, regarding the return process, there was no confusion: our staff member was simply managing the return of two vehicles at the same time and was fully aware of each rental.

At Bringo Car Rental we are committed to clarity, fairness, and customer support — values we consistently uphold in every rental experience.

Reply from Bringo Car Rental

Oct 7, 2025

Grazie a voi! A presto!

Reply from Bringo Car Rental

Oct 7, 2025

Thank you!

Reply from Bringo Car Rental

Published Aug 17, 2025

Non siamo noi! Noi non siamo mai stati su Booking . com, forse ci ha scambiati per la ditta Bingo ma noi siamo BRINGO car rental, le nostre auto sono tutte nuove ed efficienti, il nostro personale parla inglese e diamo sempre la massima assistenza. La invito a cncellare subito la recensione sbagliata o ci rivolgeremo ai nostri avvocati per tutelare la nostra reputazione!

Reply from Bringo Car Rental

Jun 21, 2025

Glad to hear it, thanks a lot!

Reply from Bringo Car Rental

Jun 21, 2025

Thank you! Glad you enjoyed it!

Reply from Bringo Car Rental

Jun 21, 2025

Thanks! Happy you had a great experience!

Reply from Bringo Car Rental

Jun 21, 2025

Thank you! We appreciate your kind words!

Reply from Bringo Car Rental

Jun 21, 2025

Thank you! Happy you had a smooth experience!

Reply from Bringo Car Rental

May 22, 2025

Gentile Cliente,

la sua recensione contiene numerose inesattezze e rappresentazioni distorte dei fatti, alle quali riteniamo doveroso rispondere con chiarezza.

Il veicolo da lei noleggiato è stato restituito con un danno alla parte inferiore del paraurti anteriore, non presente al momento del ritiro e documentato con fotografie e verbale. Questo non è frutto di supposizioni, ma una rilevazione oggettiva, eseguita secondo la prassi seguita da qualsiasi autonoleggio serio.

Come avviene ovunque nel mondo, chi causa un danno a un veicolo è tenuto a pagarne i costi di riparazione, come chiaramente indicato nel contratto da lei firmato.

Nonostante il danno riscontrato, grazie alla copertura assicurativa da lei sottoscritta, l’addebito è stato limitato al solo importo del deposito cauzionale. Si tratta di un’applicazione corretta e trasparente delle condizioni contrattuali, a suo vantaggio.

Descrivere questo come una "truffa" o un "furto" è del tutto infondato e diffamatorio. Tutte le comunicazioni sono documentate, così come i tentativi di addebito previsti dal contratto e effettuati solo dopo l’accertamento del danno.

A proposito di questi addebiti, precisiamo che non è stata completata alcuna transazione solo perché sulla sua carta non erano disponibili fondi. Di fatto, quindi, è lei che ha causato un danno e non lo ha ancora risarcito.Avremmo pieno titolo per procedere legalmente e vincere la causa, ma abbiamo scelto di non farlo perché non sarebbe conveniente dal punto di vista economico.

Infine, anche se ha deciso di pubblicare questa recensione con un nome diverso, sappiamo perfettamente chi è e a quale pratica si riferisce.

Se ritiene di aver subito un torto, la invitiamo a rivolgersi alle autorità competenti: noi siamo pienamente sereni e certi della correttezza del nostro operato.

Cordiali saluti


--- English ---


Dear Customer,

Your review contains numerous inaccuracies and misrepresentations of the facts, to which we feel it is our duty to respond clearly.

The vehicle you rented was returned with damage to the lower part of the front bumper, which was not present at the time of collection and documented with photographs and a report. This is not the result of suppositions, but an objective finding, carried out according to the practice followed by any serious car rental company.

As is the case everywhere in the world, anyone who causes damage to a vehicle is required to pay for the repair costs, as clearly indicated in the contract you signed.

Despite the damage found, thanks to the insurance coverage you signed, the charge was limited to the amount of the security deposit only. This is a correct and transparent application of the contractual conditions, to your advantage.

Describing this as a "scam" or a "theft" is completely unfounded and defamatory. All communications are documented, as are the attempts to charge as provided for in the contract and carried out only after the damage was ascertained.

Regarding these charges, we would like to point out that no transaction was completed simply because there were no funds available on your card. In fact, therefore, it is you who caused damage and has not yet compensated him. We would have full rights to proceed legally and win the case, but we have chosen not to do so because it would not be economically convenient.

Finally, even if you have decided to publish this review under a different name, we know perfectly well who you are and what practice you are referring to.

If you believe you have been wronged, we invite you to contact the competent authorities: we are completely calm and certain of the correctness of our actions.

Kind regards

Reply from Bringo Car Rental

Oct 9, 2024

Dear PlanetCymru,

After careful verification, there are no bookings in your name with our company. To protect our reputation and ensure the transparency of feedback, we are compelled to report your review as we believe it may contain misleading information.

However, we remain available for further clarification or verification if there has been an error.

Sincerely,
Bringo Car Rental

Reply from Bringo Car Rental

Oct 9, 2024

Dear customer,

Thank you for sharing your experience and we are sorry to hear that it was not entirely satisfactory. We would like to clarify a few points to provide more transparency about our procedures.

Regarding car damage, it is common practice in all car rentals, including our company, to require customers to take photos and videos of the vehicle upon delivery. This allows us to offer maximum confidence to customers and to ensure that any pre-existing, unreported damage is taken care of. However, if the vehicle is returned with additional damage to that visible in the photos or videos provided at the time of pickup, we are contractually obligated to charge for the cost of repair. This is a standard process designed to protect both the customer and the company from any inconvenience.

Regarding the fuel level, we regret that the vehicle was not delivered with a full tank. Again, as you correctly did, the important thing is to take a photo of the dashboard to document the fuel level at the time of pickup. We know that it can happen that the fuel level is not at its maximum, especially when there are short gaps between rentals or when the vehicle is returned late, out of office hours. In these cases, we simply ask that the vehicle be returned with the same fuel level with which it was picked up, without additional charges.

We are always available to discuss any concerns or issues to improve our services. Thank you again for your feedback, which allows us to continue to grow and improve.

Sincerely,
Bringo Car Rental