Vesa Pöyhönen
Finland
Reviews
Review of M3 Panel FI
Review of Bringo Car Rental
Terrible customer service
Terrible customer service. We received the car really dirty and late. We returned the car and the same day I got a message that everything was ok. 2 days later I got an invoice with a damage fee and a drop-off fee. Without photos and explanations. I asked and got pictures and an explanation that there was a cleaning fee. I have a video that proves that the damage was on the car when we received it and a contract where it says drop-off fee 0€. The contract does not mention cleaning.. They are trying to cheat. If you take the car from here, take photos and videos.
More 18.10. When I sent them proof that the damage was already there when we got the car, they no longer respond and now in this feedback they say that the pictures or videos I took are not valid as proof. Their employee also made a video. I asked them to prove that there was no damage. No answer, scammers.
October 13, 2025
Unprompted review
Reply from Bringo Car Rental
Your review contains false and defamatory statements that we strongly reject.
Our customer service operates 7 days a week for over 10 hours a day and consistently responds to all requests within a few hours. The maximum wait is always under 24 hours.
The vehicle was delivered to you clean. Any external dirt was caused solely by unexpected rain just before your arrival, which is obviously beyond our control. The €30 charge you received has nothing to do with a so-called “drop-off fee,” which does not apply in your case. It refers strictly to an internal cleaning fee, due to the condition in which the vehicle was returned, as clearly stated in the contract you signed and in our published rental terms.
Regarding the alleged “pre-existing damage”: the damage was detected and documented at the time of return. You provided photos and videos that do not show any timestamp or other verifiable metadata; as such they cannot reliably prove that the material was recorded before the rental began — they could have been taken afterward. Our employee also made a video at the time of return which documents the condition found when the car came back.
The assertion that we failed to respond is false. We replied and provided the documentation relating to the return. You continue to repeat untruths in order to damage our reputation.
Accusations of “scammers” or “cheating” are offensive, unfounded, and damaging. We will not tolerate being defamed and reserve the right to take all necessary actions to protect our image.
Bringo Car Rental operates with transparency and in compliance with the law. Spreading false statements is a serious matter and will not go unanswered.