Bown of London Reviews 1,863

First, the shoes are really special and my husband loves them. Second, when a snafu occurred in shipping it was a nail biter yet ultimately they arrived in time for our son’s wedding with the Bown CEO... See more

My husband ordered me a bathrobe for my birthday but one size too small. Bown (Anna) reacted ver quickly and facilitated the exchange. Thank you so much, it now fits perfectly and very comfortable to... See more

1st size out of stock, give 2nd option and delivery dispatched notice received 23/12, advised 03/01 that not the case and refund offered. I have had further contact advising that I had ordered... See more

100%cotton towelling robes that are big enough to wrap around yourself & snuggle in. Every where else we'd looked the options for men's robes especially were dull & boring .... why do they assume tgat... See more

While the jacket itself is very nice, the thread quality of the material is a bit lacking lustre. I noticed a lot of furling fabric on the internal layer, and loose threads on the ends. This jacket is... See more

The regular channels of making contact don't seem to work too well. I didn't get a response to my call or emails. If it wasn’t for the fact I was sent someone else's order by mistake I would have n... See more

Bought a dressing gown from Bowen of London quite a few years earlier and wanted a good quality one to replace my old one. Bit expensive, but excellent quality, lovely to wear and nice and warm. Easy... See more

I love the colour and the pattern of the fabric, but I'm disappointed with the thickness of terrycloth/velour. I was expecting something better, something "thicker" and more luxurious. The L lady's... See more

It was great. The product was just as advertised and although the shipper had some isses, Bown sent an immediate replacement that arrived the next day.

Good quality, heavyweight cotton. Really lovely colours. Love having an attractive dressing gown, our old ones being very frumpy!

The men's lightweight dressing gown arrived promptly and well packed. The dressing gown itself was in a see through bag, but it also came with a separate drawstring bag for storage when not in use, a... See more

Happily owned a Bown mens dressing gown for many years. Beautiful in every respect with thick luxury Egyptian cotton. Needing a new one I reordered the same gown. What a disappointment the material ap... See more

The robe is beautiful!! It was a gift for my husband! Wonderful quality! Absolutely would make another purchase in the future!

5 stars, lovely product at a fair price. My wife loved it. My only minor thing for improvement is to make it easier for purchasers less familiar with ladies' sizes to have a dress size equivalent, t... See more

The “Montana” robe is super comfortable and has an “Earthy” vibe. So, it’s a nice alternative to the more elegant options.

Your Customer Service Rep Anna was very helpful and accommodating. I purchase two robes, one for my self and the other for my husband for his birthday. My husband did not want his robe and would not... See more

The customer service was beyond all expectations. They really care about their customers. regrettably there was some difficulty with the embroidery and their machines could not mange the details of... See more

1. Communications where fast, professional, friendly and effective when I requested order changes and cancelation. 2. Product purchases was as described, and arrived in a timely manner. 3. Item not... See more

The robes quality are great, but I'm mostly satisfied by their customer experience. I bought 2 robes and had to return 1 due to size. The assistant replied to my request to shipping label return almos... See more

Great customer service and excellent quality dressing gown. The last one from Bowns must've been over 15 years old and still had life in it albeit a bit faded . My husband probably deserved a new one... See more

The robe is perfect and exactly as described. I'm very happy with the quality and fit of the product. However, I recommend using an alternate shipping service, as Fedex extended the delivery day 3 tim... See more

pockets always nice but I expected that it wouldn't,I just wished it had a couple of loops on the sides for the belt, so' it is awkward to put on' a little! Thought about returning it but decided to... See more

Love my new dressing gown the pictures didn't do it justice the colours are so vibrant, fit perfectly wanted something different from a fluffy gown 😍 Speedy delivery too kept up to date

The products arrived exactly as described on the website. I was kept informed as to each of their delivery dates AND both items actually arrived exactly as notifications indicated they would.. Qual... See more

Excellent service - I was kept informed re: delivery, which was on time. The dressing gown is a sumptuous, luxury item, in a beautiful thick, soft cotton. The colour and print are gorgeous. Very happy... See more

To mark our Bronze (19th) wedding anniversary, I got my husband a wonderful Bown's dressing gown with bronze coloured stripes. We are about to celebrate our Ruby Anniversary, so after 21 year of daily... See more

I received a very fine robe, which is a high quality with exceptional color and weight. My pleased experience was shared with family and friends. I’m sure I will be a future customer. Thank y... See more

Delivery came with a fault but was resolved with one email. No quibbles and replacement delivered next day. That’s what you call excellent customer service. Will definitely purchase more.

Great service - beautiful quality product - and very generous with the sizing. Could have actually gone a size smaller, but too much hassle and extra expense - besides - dressing gowns should be worn... See more

Easy to order online. Delivered on time. Beautiful quality dressing gown. This is the fourth dressing gown I have ordered over the years for myself. Always been thrilled with them

Anna is the person who is handling my order. She is and has been extremely helpful. I received my shoes and was impressed by their excellent construction. Only problem is I couldn’t get my foo... See more

A fantastic service from start to finish, love the gown its amazing..

My package went missing after the DPD driver left it on the stairs and didn't bother to knock (it was likely stolen). Despite this, after contacting them by email I received a very rapid response fr... See more

The dressing gown, a gift for my husband, looks even nicer in real life than it did on the photos. It feels lovely, too. Delivery was astoundingly quick. I have not, of course washed the garmen... See more

On the 01/06/25 I ordered a luxury dressing gown from this company for a birthday gift. Their description contained only two sizes Small and Large with no indication of actual size. I also include... See more

Great products, quick service. I recently bought a dressing gown from this company. It wasn’t cheap but the quality and fit are absolutely excellent. Ordering was simple and the product was delivere... See more

I did on line order a monogramed initials but it didn't arrive that way ,, perhaps it just didn't go through properly ,, but I really like the Robe and will be getting more from you ,,

Love the robe I bought it as a gift for my husband. But when it arrived I was little disappointed how it was wrapped kind of messy. My expectations were that you buy robe for 300$ it should look prese... See more

the robe was not as expected but they were kind enough to reimburse me including the shipping.

I purchased a robe from Bown a few weeks ago, after wearing the same soft, well-worn comfy robe for ten years! My new robe is beautiful, soft, and so comfortable. Glad to splurge a bit on a replacemen... See more

Item arrived within 48 hours. Packaging and quality of materials used in making the robe are as described on website. Will buy again.

The dressing gown is fabulous and high quality. Slippers really comfy and stylish. Delivery service excellent.

Thank you so much the best quality and comfort fast shipping true to sizing 🙏🏻👍🏻

Lovely dressing gown, very pleased with the quality. And the medium size fits me perfectly. Love the matching wash bag as well, beautiful quality and design all came it a holdall bag which was a... See more

I was looking for a quality dressing gown rather than the thin ones found in local shops. These are very high quality heavy material, well made and nicely finished. Dispatch was prompt and completel... See more

Men's Heavyweight Dressing Gown - Burgundy. Overall garment length is fine, length of sleeves is fine, fit across the shoulders is fine. “wrap around” leaves something to be desired, could use anot... See more

Not so worried about a purchase made last week but no confirmation of the order from Bown. Anyone else have this problem? Got a prompt and helpful response from Bown of London and look forward t... See more

I will be honest. I had a very bad experience with this company before Christmas, and had to complain in the strongest terms about the service. Eventually, after a lot of complaining, we received the... See more

I received the dressing gown 10 days ago and the product is what I expected. However I assumed that as it is clearly stated and depicted in the web site, the gown was going to be "supplied in a prot... See more

We thought that as a British Company the Dressing Gown would have been manufactured in the UK. Disappointed to find it was made in Turkey and carries a psuedo Union flag at the collar. Should make... See more