BitBox Reviews 1,840

After having used the BitBox02 for some time, the display for no apparent reason had stopped working. When connecting with the BitBox support team, Luciano was very helpful in helping to check and t... See more

I received a package with one item missing and another that wasn’t working properly. I contacted support, and Luciano made the whole replacement process for both the missing and the cracked item smoot... See more

Due to new regulations in EU, some exchanges ask for signing transfer to BitBox02 self-custody wallet. I asked for support and they indicated the solution. Download Electrum or Sparrow app, and you w... See more

I had only very good experiences with the BitBox02 hardware wallet and also with the support team. I didn't had any problems but some questions about the App. The support team was very kind answering... See more

I had a great experience getting my first bitbox02 02 in 2021. Worked perfectly and had no problems until now 2025. The screen didn't seem to work anymore but they sent me a new one without me having... See more

The people at bitbox actually care I had an issue with a suspicious email that I forwarded them so that others would also be aware through bitbox... Just wanted to have everybody be safe with their cr... See more

So what can I say ... 5 stars it is. Why? Because they are actually one of the few companies left that offer "human" support, not a chatbot, AI assistant or whatever else dystopian and inefficient sol... See more

The device is super easy to use, with a strong focus on security and reliability. The SD card backup feature is essential and works flawlessly. What really stood out was the customer support — ab... See more

My BitBox screen failed after some time. I freaked out cause I couldn't access my funds. Customer service responded pretty quickly, requesting a video of the issue. They sent me a new BitBox right a... See more

I have been using Bitbox for over 4 years. I was new to Crypto scene and I have been using Bitbox and trading and regular transactions. All of this has always functioned without problems. The help des... See more

Can recommend, 100%. Solid answers quickly to give you peace of mind that you are making the correct decisions with your security.

The Support by crypto Shift excellent! My in 2021 produced bitbix had issues with the display. The old device was exchanged by a new one without additional charge. The collaboration with the support w... See more

My questions were answered within 48 hours. That's good. I find the whole package (BB02, Windows app, Android app) and explanatory tutorial very good and helpful, even if you end up again on an Engli... See more

My experience with the service is really great. Fast reaction and very friendly support gave me a very fast solution for my problem. More and more companies are drifting to KI but here you still get a... See more

Reached out for support after restoring my wallet with a bitbox02 backup. Saw no transactions or holdings and didn't know what to do. Received a reply the same afternoon with the solution!

The bitbox hardware wallet is of extremely high quality and easy to handle, also for beginners. Bitbox offers on top an outstanding support and the expert Luciano :-) helped me various times immediate... See more

Easy to use and super responsive team. I got the Bitcoin only version, which I recommend. I bought BitBox to swap away from a hardware wallet that wasn’t Bitcoin only. This is a great product and a re... See more

Unfortunately, my Steelwallet Pro had a defect - three of the six pins could not be pushed in properly, making the product practically unusable. There was also some adhesive residue on the product,... See more

My experience with the Bitbox is excellent since 4 years! I recently had an issue like the screen was not working anymore, so I sent an email to the support & within a few days I got a new Bitbox as a... See more

The BitBox 02 only works perfectly with digital signatures via Electrum. It would be great, if yo didn't need a secound programm for the signature!

In my opinion, and I have been using many hardware wallets since 2017, this is the best. For one, it is inconspicuous. Nowadays many officers and other people know what a Ledger or Trezor look like. T... See more

I had an issue with a new security signature which was required from an external provider. BitBox gave me understandable support by email in realtime so I could solve the issue myself within 2 days.

Very responsive support, thank you! If there was one thing to improve for me, it would be some more comprehensive information within the app about the process to sell and the different options availa... See more

The wallet itself is great, but the real deal for me is the outstanding support! I recently had an issue with address verification and the support I got was so quick and helpful - was a huge relief fo... See more

I have used several different hardware wallets and can recommend Bitbox02 (bitcoin only version) to anyone looking for an easy to set up and easy to use hardware wallet. The wallet is small, wh... See more

All my pendinmg questions were answered, so i am thankful for tihis

The BitBox support team was very helpful and competent. They helped me with a firmware update that went wrong in an efficient and professional way.

Impressive hardware for cold wallets! Very good customer support, friendly and helpful. The devices are solid and trustworthy.

The device is as promised. It is functional, easy to use and provides a high security standard. The customer service is fast, competent and thorough. I am very satisfied with the experience.

They are very nice people and always answer at time my emails. Luciano is very kind and always gives me the best answer, with the best explanations. Thanks!!

I was surprised about the content of the package and the packaging itself – well done! And the BitBox 02 itself is just what I needed.

Very fast and competent help from the support center over e-mail. This builds trust.

sent an email to BitBox. Answer was given within minutes. I could even solve the problem myself. I downloaded the wrong APP from the Appstore.

Fast and accommodating customer service! Thanks a lot for the BitBox team.

Fast reply. Good solucions. Great support!

Easy Setup, Intuitive TouchScreen, Perfect Size and Compatible with Mac!

This is a great support - they answered all my questions.