Verified
The case looks qualitative, very tight to the phone and good grip. The delivery was very fast. However I drop my phone and there is a little crack in the case already (some days after I bought it), in... See more
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I'm very happy about this product, because the case I bought from them complements nicely the environment friendliness of my Fairphone. The case has a good fit and I'm sure it already helped protect... See more
Company replied
Verified
I've used the SmartShell 5 for almost a year and it protected my phone well, even after a few drops. Recently it fell on a concrete road and cracked. However my phone was undamaged, not even a tiny... See more
Company replied
Verified
Order arrived fast and even the packaging was composable! This company really focuses on being environmentally friendly. Phone case for fairphone 5 is great. I could out it on easily but does not... See more
Company details
Written by the company
Biowaves: Wir übernehmen Verantwortung für unsere Zukunft - mit biologischen und nachhaltigen Produkten.
Contact info
37120, Bovenden, Germany
- support@biowaves.de
- biowaves.de
4.5
Excellent
167 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
The case looks qualitative, however little crack already
The case looks qualitative, very tight to the phone and good grip. The delivery was very fast. However I drop my phone and there is a little crack in the case already (some days after I bought it), in the lower left corner, where one of the openings is.
October 7, 2025
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Verified
Really cool genuine business
Really cool genuine business, i love your product, thank you !
September 8, 2025
Verified
Well designed product!
June 2, 2025
Reply from Biowaves
Lieber Alexander,
vielen Dank für Deine positive Rückmeldung! Es freut uns sehr, dass Dir das Design unserer Hülle gefällt und Du zufrieden bist.
Solltest Du Fragen oder Anregungen haben, stehen wir Dir gerne jederzeit zur Verfügung.
Mit besten Grüßen
Dein Biowaves Team
Amazing customer service
The products are amazing! I had a small issue with a faulty part, and the team resolved it really quickly. I can't fault anything!
May 27, 2025
Unprompted review
Reply from Biowaves
Dear Laura,
Thank you for your great feedback! We're delighted that you're satisfied with our products and that we were able to help you quickly with your small issue. Your satisfaction is very important to us.
If you have any questions or suggestions, we're always happy to help.
Best regards,
Your Biowaves Team
Verified
Very good quality phone case
Very good quality phone case, clear fitting instructions, and environmentally friendly packaging. Fast despatch.
April 17, 2025
Reply from Biowaves
Dear Gordon,
Thank you for your positive feedback! We're very pleased that you're satisfied with the quality of our phone case, the instructions, and the environmentally friendly packaging. We're also happy to hear that shipping was quick and easy for you.
If you have any questions or requests, please feel free to contact us at any time.
Best regards,
The Biowaves Team
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Verified
The case and hand strap both seem…
The case and hand strap both seem great! One little con is that it was extremely difficult to get the phone out of the case. Hopefully I won't need to remove it often.
March 28, 2025
Reply from Biowaves
Dear Ramon,
Thank you for your feedback!
We're glad you like the case and the wrist strap. We understand that removing your phone from the case can sometimes be a bit difficult. We're constantly working on making it even more user-friendly. For assistance, you can find disassembly instructions on our website: https://www.biowaves.eu/en/pages/anleitungen
If you have any questions or suggestions, we're happy to help.
Best regards,
The Biowaves Team
Verified
Order arrived fast and even the…
Order arrived fast and even the packaging was composable! This company really focuses on being environmentally friendly.
Phone case for fairphone 5 is great. I could out it on easily but does not want to come off as easily :)
March 10, 2025
Verified
Outstanding service
I've used the SmartShell 5 for almost a year and it protected my phone well, even after a few drops.
Recently it fell on a concrete road and cracked. However my phone was undamaged, not even a tiny scratch, so it did its job.
I asked the customer service to give a discount on a replacement, but instead they shipped me a new one for free.
The whole process was easy and smooth. A reference for most other online shops.
February 19, 2025
Reply from Biowaves
Dear Tijl,
Thank you for your detailed feedback! We're pleased to hear that your SmartShell 5 reliably protected your Fairphone, even during a hard drop onto concrete. The protective case has therefore fully fulfilled its primary purpose.
Our customer service always strives to find the best possible solution, and we're pleased that you were so satisfied with the experience.
We wish you continued enjoyment of your Fairphone and your new case!
If you have any questions or suggestions, we're happy to help.
Best regards,
Your Biowaves Team
Verified
Small break a few days after reception
Just a few days after I received my case, I accidentally dropped my phone on the edge of my nightstand. Unfortunately it fell on its side where the on/off button is located and where the case is the thinnest. A small piece (1.5cm * 0.5cm) of the case broke off which leaves a small portion of the edge of my phone unprotected.
Otherwise, for other falls on flat surfaces the case withstanded the shock.
January 30, 2025
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Verified
The product I purchased is of high…
The product I purchased is of high quality and was delivered promptly.
January 26, 2025
Reply from Biowaves
Dear Robert,
Thank you for your feedback! We are pleased that you are satisfied with the quality of our product and the fast delivery.
If you have any questions or suggestions, we are happy to help.
Best regards
Your Biowaves team
Verified
Cover for Fairphone 5
Cover for Fairphone 5
Seems solid, covers the whole phone, as expected
January 22, 2025
Reply from Biowaves
Dear Ken,
Thank you for your feedback! We are pleased that you are satisfied with the cover for your Fairphone 5. Our goal is to offer reliable protection that securely covers the entire smartphone without adding unnecessary bulk.
If you have any questions or suggestions, we are happy to help you at any time.
Best regards
Your Biowaves team
Verified
Reply from Biowaves
Dear Jon,
Thank you for your feedback!
We are very pleased that the case fits perfectly and that you find it to be reliable protection for your display. That is exactly our goal - tailor-made protection and functionality.
If you have any questions or suggestions, please feel free to contact us at any time.
Best regards
Your Biowaves team
Top customer service and Fairphone case, but the wrist strap is HUGE
I'm leaving 5 stars because this is supposed to be a review of Biowaves as a company and my experience with them was really good: They helped me out when my post office lost the package and reached out offering a return after I didn't like their wrist strap.
The wrist strap would get one or two stars from me though: It attaches to the phone so it does the job (and in the absence of alternatives I decided to keep it), but it is much too big and much too stiff for my liking. The pictures on the website somehow don't communicate at all just how large it is. (Though to be fair, the size is given in the description.)
December 6, 2024
Unprompted review
Reply from Biowaves
Dear Phil,
Thank you for your detailed and constructive feedback!
We are very pleased that you are satisfied with our customer service and with our Fairphone case. We really appreciate that you give us such a positive rating for Biowaves as a company despite your concerns about the wrist strap.
It is very important to us to help you quickly and easily with problems such as the lost package and we are happy that we were able to solve this to your satisfaction.
Regarding the wrist strap, we take your criticism very seriously. We understand that the size and stiffness of the strap do not meet your expectations and we are always working on improving our products. Your feedback helps us to respond even better to the needs of our customers and we hope to find a solution that better suits your tastes in the future.
If you have any questions or further suggestions, we are always happy to help.
Best regards
Your Biowaves team
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Verified
Perfect fit, max. sustainability
Perfect fit for the phone, all possible sustainability aspects considered, and I felt valued by the company.
October 3, 2024
Reply from Biowaves
Dear Hanna,
Thank you so much for your kind feedback! We’re thrilled to hear that the case fits your phone perfectly and that our commitment to sustainability resonates with you.
It’s also wonderful to know that you felt valued as a customer — this is something we truly strive for.
If you ever have any further questions or suggestions, feel free to reach out. We’re happy to help you every time!
Warm greetings to finland.
Your Biowaves Team
Verified
Reply from Biowaves
Dear Kate,
Thank you for your positive feedback! We are very pleased to hear that you appreciate the quality of our case. Your praise means a lot to us, as we attach great importance to producing robust and well-made products.
If you have any questions or further suggestions in the future, please do not hesitate to contact us. We are always happy to help you.
Thank you for your trust!
Your Biowaves team
Verified
Offers great durability but lacks in grip and scratch resistance.
Hard case for the Fairphone 4 offers excellent protection, but comes with some trade-offs in terms of grip and scratch resistance.
September 8, 2024
Reply from Biowaves
Hello Sander,
Thank you for your honest feedback! We are very happy to hear that you appreciate the robustness of our case for the Fairphone 4 and that it offers good protection.
We take your comments on grip and scratch resistance very seriously. Your feedback is extremely valuable to us as it helps us to continue to improve our products. We will take your points into account and work on finding an even better balance between protection, grip and scratch resistance.
If you have any further suggestions or questions, please do not hesitate to contact us. We are always happy to help and want to make sure that you are completely satisfied.
Thank you again for your constructive feedback and your trust!
With best regards
Your Biowaves Team
Verified
good protection case
Good fit and touch...
No experience yet if it remains like that over the years.
July 21, 2024
Reply from Biowaves
Hi Eric,
thank you for your review and for taking the time to share your experience with us. We are happy to hear that you are happy with the fit and feel of our case.
Our cases are designed to provide reliable protection for the longest possible period of time. We hope you enjoy your case for a long time to come.
If you have any questions or concerns in the future, we are always here to help.
Thank you again for your trust in our product!
Best regards,
Your Biowaves Team
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Best cover case for the Fairphone 5!
The Biowaves Smartshell 5 has everything I need for the Fairphone 5:
- It doesn't add much bulk to the phone.
- It's not slippery and helps keep the phone securely in the hand.
- It fits tightly around the phone and doesn't feel like it'll loosen up with time.
- There's a raised edge above the screen (even with a protective glass), small but existing.
- The fingerprint sensor/power button cutout is well designed, wide with low edges.
July 9, 2024
Unprompted review
Reply from Biowaves
Dear customer,
Thank you very much for your fantastic review! We are very happy to hear that the Biowaves Smartshell 5 meets all your expectations for the Fairphone 5. Your detailed feedback is incredibly valuable to us.
It is wonderful to know that the case not only adds little bulk, but is also non-slip and therefore sits securely in the hand. The fact that it sits firmly and stably around the Fairphone while still offering a small elevation above the screen is exactly what we wanted to achieve with this design. We are also pleased that you think the cutout for the fingerprint sensor and power button is well designed.
Your satisfaction is our greatest motivation. If you have any further questions or suggestions in the future, please do not hesitate to contact us. We are always happy to help and want to make sure that you are completely satisfied.
Thank you again for your detailed and positive feedback!
Best regards,
Your Biowaves Team
Verified
Great experience
Fast delivery, the product works well and they amended my order (that I had messed up!) with no hassle.
June 24, 2024
Reply from Biowaves
Dear Geraldine,
Thank you for your positive feedback! We are very happy to hear that the delivery was quick and the product met your expectations. It is great that we were able to help you successfully with your order.
We know that sometimes things can go wrong when entering the delivery address, so we are glad that we were able to help you correct this quickly. Your satisfaction is very important to us and we want to make sure that you always have a pleasant experience with us.
If you have any further questions or concerns in the future, please do not hesitate to contact us. We are always happy to help!
Thank you again and kind regards,
your Biowaves Team
Verified
I was a bit suspicious, but...
I was a bit suspicious since at first i couldn't select delivery to Denmark, but after messaging the support team about it they changed it and i recieved my cover within the expected delivery time.
Also, the cover is perfect
(But please get more colors, i like green, but not that specific green...)
May 20, 2024
Reply from Biowaves
Dear Charlotte,
Thank you for your feedback! We are pleased to hear that you are happy with the case and that it arrived in Denmark on time. We regret that there were problems with shipping to Denmark at first and we are pleased that our support team was able to help you quickly.
We are happy to take your suggestion regarding the colors into account. It is important to us that you have a choice that suits your taste. We will use your feedback to expand our color range in the future.
Thank you for your patience and understanding. If you have any further requests or questions, please do not hesitate to contact us. We are happy to help you!
Best regards
Your Biowaves team
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