Berwick Shellfish Co Reviews 3,579

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the freshness, taste, and quality of the seafood, including lobster, crab, and other shellfish. Consumers appreciate the extensive menu and the fact that the products, whether fresh or frozen, arrive well-packed and chilled, ensuring optimal condition upon arrival. People find the prices competitive and consider the products to be of excellent value, especially when compared to restaurant prices. Consumers also highlight the user-friendly online ordering process and the reliable delivery service. The company keeps consumers informed about their delivery status and promptly resolves any issues. The packaging is robust, maintaining temperature control, and the seafood consistently meets high standards. Many reviewers express their intention to continue ordering from this business due to the superior quality and service.

Based on these reviews

Rated 4 out of 5 stars
Verified

products excellent,particuarly the mussels ( great value). However this order was marred by us waiting in all day for delivery as ordered and promised only to be e mailed that the driver could not get... See more

Rated 4 out of 5 stars
Verified

everything is fine with the product However the delivery speed moods to be improved to ensure the product arrives still frozen so it can be put in the freezer.

Rated 4 out of 5 stars
Verified

Fantastic produce. Ordered seafood platter (6-8)Although didn’t get much meat from the crevettes, very grey inside. Although they look great, not worth inclusion for eating. Would like the facility... See more

Rated 4 out of 5 stars
Verified

Crab claws batch of 2 kilos, a few were not fresh due to smell, rang customer service and a fresh batch of 2 kilos was sent. Previously never been a problem with freshness maybe a one off.

Rated 3 out of 5 stars
Verified

The lobster was fine, BUT it arrived 3 days earlier than when we had wanted it to be delivered, which spoilt the occasion. The last time we ordered from this company it was the other way round and the... See more

Rated 5 out of 5 stars
Verified

Delicious lobsters again! We are regular customers of Berwick Shellfish and have always been delighted with the products. We love the lobsters, but also the crabs. The frozen prawns are delicious too.... See more

Rated 5 out of 5 stars
Verified

I habe total confidence in Graham and his team at Berwick Shellfish. Even though I live nealy 500 miles away, the fish is always packed to arrive in perfect condition.

Rated 5 out of 5 stars
Verified

The large dressed lobster and cocktail crab claws were absolutely delicious and so fresh. Fantastic with a warm lemon butter dip but the lobster comes with a tasty seafood dip. Really happy with the l... See more

Rated 5 out of 5 stars
Verified

I treated myself to some seafood and what an absolute treat it was. The dressed crab was gorgeous, so fresh and tasty. I also ordered cod roe - absolutely divine. It is probably my most favourite... See more

Rated 5 out of 5 stars
Verified

Delivery arrived on time and in good condition. The two live 1kg lobsters still very lively.....can't get any fresher than that. The scallops also of very good quality and taste. I will be ordering ag... See more

Rated 3 out of 5 stars
Verified

Our latest order was due for delivery on 25th September and APC confirmed this. But didn't deliver until the next day - with no explanation/apology. I emailed Berwick on 25th to ask if they knew wh... See more

Rated 5 out of 5 stars
Verified

I recently placed an order and had a wonderful experience. I ordered a variety of seafood items for testing, including Brown Crabs, Alaskan Snow Crab, Quin Scallops, Baby Octopus, Mussel Meat, and Smo... See more

Rated 5 out of 5 stars
Verified

A 60th birthday spread to remember! Ordered Sat, dispatched Tues, arrived in time Weds, devoured Thurs! All packed with ice packs to keep fresh and most things had datestamps in packaging too for ad... See more

Rated 5 out of 5 stars
Verified

Easy to use website for ordering etc. Had several orders from them and never had any issues. Packaging ensures product is fine when delivered. Ordered seafood platters for birthdays, anniversary et... See more

Rated 5 out of 5 stars
Verified

Bought some lobsters for a special birthday treat. The lobster was enormous and absolutely delicious - beautiful sweet meat and very generous size for the money. Free postage (£50 +) was a nice touch... See more

Rated 5 out of 5 stars
Verified

I’ve ordered from Berwick shellfish a few times. From fresh live Lobster, tuna fish, swordfish, oysters , smoked kippers , form there variety of extensive seafood menu..frozen or fresh .. fast deliver... See more

Rated 5 out of 5 stars
Verified

Great shellfish, really well packed, delivered overnight. The dressed crabs are the largest I’ve ever encountered, each easily serves two or three people. Lobster, shrimp, crab claws, hot... See more

Rated 5 out of 5 stars
Verified

I’ve had two orders in the last two weeks and both were excellent. I do love getting a bargain and Berwick Shellfish will often send out discount codes for the holidays. Seafood is always so fresh and... See more

Rated 5 out of 5 stars
Verified

This is my first order from Berwick Shellfish, normally using a well know Cornish supply to date. Ordering was straight forward with good prices, delivery via APC was timely with good tracking faci... See more

Rated 5 out of 5 stars
Verified

Berwick continually provides a great service. All orders are well packed with ice packs to keep them cold. Fish is always of a very high standard - we have been using them for quite a few years now an... See more

Rated 5 out of 5 stars
Verified

Everything arrived as ordered, and the frozen items where still frozen 🥶 🙂. I do enjoy the dressed lobsters from Berwick Shellfish, which we have had several times now. We also had some nice sashim... See more

Rated 5 out of 5 stars
Verified

I have been ordering from Berwick Shellfish since 2022 and I keep coming back. The live brown crab are delicious and meaty. I tried the velvet crabs for the first time and they were great flavour too.... See more

Rated 5 out of 5 stars

Ordered dressed Scottish lobster and 2 crabs , arrived today and extremely satisfied with all the products , lobsters are totally super both quality and size , crabs so tasty and huge !! . Amazing com... See more

Rated 5 out of 5 stars
Verified

Yet again a wonderful seafood platter - lobster was delicious! We enjoyed the crab claws, large prawns and seafood sauce. Mussels were tasty ( not as delicious as green lipped ones we’ve had pr... See more

Rated 5 out of 5 stars
Verified

The Berwick shellfish company has the best seafood i have had anywhere, The Lango's are big and fresh with a wonderful taste. The cocktail crab claws are the best in the market and are succulent... See more

Rated 5 out of 5 stars
Verified

Fabulous 1kg cooked lobster. Absolutely delicious. Arrived on time. Thank you once again. Looking forward to ordering some more from you.

Rated 5 out of 5 stars

I was ordered a crab by my niece but unfortunately the quality was not good. It happens sometimes and no one is to blame. I was very impressed by the courteous and immediate action by the Company who... See more

Rated 5 out of 5 stars
Verified

Very easy to order. Great crab and oysters and very good value. My only comment is that 1 of the oysters was already open so I didn't eat it, the crab was superb. Delivery by APC wasn't good. Althoug... See more

Rated 5 out of 5 stars
Verified

Fast delivery. The Berwick product is always great. I find it very hard to source periwinkles, Berwick always find them for me..

Rated 5 out of 5 stars
Verified

Ordering online is user friendly makes life easier. Free postage if order is £50 or more, so get friends who share the desire for really fresh fish etc and make an order that saves costs.

Rated 5 out of 5 stars
Verified

Well packed, blocks still frozen. Monkfish looks delicious, looking forward to having the winkles in a sandwich as I did as a child, ( I used to go to the sea and collect them myself then).

Rated 5 out of 5 stars
Verified

I am a very regular buyer as the quality of fish is the best. Always on time and oif any probelms they quickly resolve which is good as most others dont. The coctail crab claws are fantastic and the... See more

Rated 5 out of 5 stars
Verified

A very efficient service, lots of lovely lobster meat and three tails for the freezer.

Rated 5 out of 5 stars

Amazing produce at a good price for the best British shellfish, the lobster and crab was as good as you can find and arrived so fresh. Customer service was really good.

Rated 3 out of 5 stars
Verified

The dressed lobster looked fantastic, the crab and the shrimps were fine but the actual lobster was overcooked and very chewy.

Rated 3 out of 5 stars
Verified

2 large crabs ordered, 4 small ones arrived without comment or explanation. Not impressed and, not for the first time, no response to my email complaint.

Rated 5 out of 5 stars
Verified

Fantastic quality and avery good price my family has really enjoyed the product and quick shipping delivery service top grade performance 👍👍👍

Rated 5 out of 5 stars
Verified

Lovely quality products, excellent delivery I have to say! Arrived on time and on date quoted. Distance didn't hinder speedy delivery at all.

Rated 3 out of 5 stars
Verified

I was expecting the consignment last Friday and have received it today Wednesday 24th. The whelks are defrosted. Good quality.

Rated 5 out of 5 stars
Verified

It’s a wonderful company , have ordered twice and each time they have delivered on time and always beautifully packaged and cold , and enjoyed Thank you

Rated 5 out of 5 stars
Verified

First class lobsters as has always been the case.I always buy from Berwick

Rated 5 out of 5 stars
Verified

Great seafood, great service as always. A pleasure to deal with. A first class company

Rated 5 out of 5 stars
Verified

The site was easy to use. I could choose my delivery date. My order came on time and was very well packaged.

Rated 5 out of 5 stars
Verified

We have been to the shop, and had lovely fresh fish. the online order was easy and arrived on time.

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Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

Berwick shellfish are seafood Specialists est: in 1969. We provide Lobsters, Crab, Oysters, Langoustines, Seafood Platters, and all manner of shellfish. 2024 marked a keystone moment when moving into our New Shellfish processing factory located at Berwick ramparts Business park. We are now capable of holding over 7000 kg of Live Shellfish , with a cooking facility handling around 950 kg per hour, proving to be one of the most long term shellfish export companies in the UK, now delivering to over 11,000 clients across the UK via our online sales network.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Hasn’t replied to negative reviews


Rated 1 out of 5 stars
Verified

Missing order-No response

Missing order I emailed the 3rd of October when I did not receive anything and 5 other times with no response so I'm really annoyed.

You can not view your delivery date after you pay so there's no way to check...

It is annoying as I ordered from here before and it was great, so I don't know what's gone wrong this time and I have had no responses to any of my emails at all!!!

July 12, 2025
Rated 5 out of 5 stars
Verified

My delivery

Had your delivery today very pleased at the packing and the contents I could see looked in fresh condition and I will be shopping with you again.

October 1, 2025
Rated 4 out of 5 stars
Verified

Good product

everything is fine with the product However the delivery speed moods to be improved to ensure the product arrives still frozen so it can be put in the freezer.

October 3, 2025
Rated 5 out of 5 stars
Verified

Great products.

Fast delivery. The Berwick product is always great. I find it very hard to source periwinkles, Berwick always find them for me..

October 3, 2025
Rated 3 out of 5 stars
Verified

The lobster was fine

The lobster was fine, BUT it arrived 3 days earlier than when we had wanted it to be delivered, which spoilt the occasion. The last time we ordered from this company it was the other way round and the parcel arrived not on the Friday as specified but on the following Tuesday. I am not at all sure I wil be ordering again from this company

October 1, 2025

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