Beauty Outlet Reviews 610

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

My original order was left on my doorstep and possibly stolen. It was meant to be a present but the team over at beauty outlet sorted everything out for me and speedily too! Cannot recommend them enou... See more

Rated 3 out of 5 stars

I originally left a negative review as I had received makeup that was out of date. Since contacting Beauty Outlet customer services, they have given me a full refund and have assured me that date chec... See more

Company replied

Rated 5 out of 5 stars

Fantastic value ordered skinny tan ( tan & Ton wonder serum 144ml express one hour’s normally my sister paid £31.99 for one I find it on this site £3.99 each it’s best bargain of the year I ordered... See more

Company replied

Rated 5 out of 5 stars

First time ordering from website as sadly my local retail branch closed. I have just taken receipt of my order & am pleased with everything.Easy to navigate website,fast shipping,perfectly packaged c... See more

Company replied

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Company details

  1. Cosmetics Store

Written by the company

Our vision is simple: to deliver the widest choice of beauty products available at the most competitive prices. We’re relevant, fast moving and have an acute awareness of trend. Beauty Outlet caters for all ages and our teams are trained in offering tailored advice for personal needs. We make a difference to how people look and feel and are committed to consumer experience.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

610 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Stolen but sorted!

My original order was left on my doorstep and possibly stolen. It was meant to be a present but the team over at beauty outlet sorted everything out for me and speedily too! Cannot recommend them enough for brilliant products prices and customer service! Thankyou

October 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I received a damaged product and emailed Beauty Outlet and I received the same product in perfect condition within days. The products I purchased are really good quality and the customer service was above and beyond. Many Thanks

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Beauty Outlet great service

Beauty Outlet has consistently great prices. Items are always recieved speedily and are well packaged.
I have bought from them several times and can't recommend them highly enough.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

A good experience

A good experience

An eyeshadow compact arrived broken. I contacted Beauty Outlet and received a replacement immediately.
I will purchase from them again as very impressed

August 11, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Eleanor,

Thank you for your feedback! We are sorry to hear that your eyeshadow compact arrived damaged, but we are pleased we were able to provide a prompt replacement. We greatly appreciate your comments and are delighted to know you intend to shop with us again. ✨💖

Kind regards,
Mieya

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Rated 5 out of 5 stars

What an excellent company

What an excellent company. Easy to contact with an immediate reply. They go beyond being helpful and friendly. The product was good value, packed well and posted fast and efficiently.

August 14, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Jo,

Thank you so much for your kind words and wonderful feedback! We’re glad to hear that you found our team helpful and friendly, and that your order arrived quickly and in great condition. We truly appreciate you taking the time to share your experience, and we look forward to serving you again in the future.

Kind regards,
Mieya

Rated 5 out of 5 stars

Great purchasing experience.

Beauty Outlet was the only website to stock a specific cosmetic item that I wanted but was unable to find elsewhere at a very competitive price. Ordering online was easy, transparent and delivery was pretty quick. Items were received well packaged and in brilliant condition. Will definitely use again.

August 5, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Rachel,

Thank you so much for your lovely feedback! We’re delighted to hear you found exactly what you were looking for with us and at a great price. It’s fantastic to know your order arrived quickly, well packaged, and in perfect condition. We really appreciate your support and look forward to welcoming you back again soon!

Kind regards,
Customer Service

Rated 5 out of 5 stars

The price was outstanding

The price was outstanding, ordering was easy and packed very well . Will be using again and recommend them highly.

July 10, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Samantha,

Thank you for your kind words! We're so pleased to hear you found the price outstanding and the ordering process easy. It's great to know everything arrived well packed. We truly appreciate your recommendation and look forward to your next visit!

Kind regards,
Mieya

Rated 5 out of 5 stars

I ordered some nails from here arrivwd…

I ordered some nails from here arrivwd withthin a few days quick and afforforable

June 13, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Leanne, thank you so much for your feedback! We're glad to hear your nails arrived quickly and that you found them affordable. We appreciate your support! 💖

Kind regards,
Mieya

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Rated 5 out of 5 stars

It was a positive experience

It was a positive experience - packaged well with a little note signed by the employee who packed it. Good prices & Will buy from again,

May 8, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Roseanne,

Thank you so much for your kind words! We're so glad to hear you had a positive experience — from the thoughtful packaging to the great prices. We’ll be sure to pass on the appreciation to the team member who packed your order! Looking forward to serving you again soon 💖

— Mieya

Rated 5 out of 5 stars

I'd shopped at Beauty Outlet at…

I'd shopped at Beauty Outlet at MacArthur Glenn in Cannock and was well impressed by the quality items I'd bought, and the prices! Even more impressed with my delivery today - from ordering to the delivery it's been a very speedy service, package very well wrapped and I'm happy to buy again.

April 24, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Hazel,

Thank you so much for your lovely review! We're so pleased to hear you had a great experience both in-store at MacArthur Glen Cannock and with your online delivery. It means a lot to us that you’re happy with the quality, pricing, and service. We look forward to welcoming you back again soon! 💖

— The Beauty Outlet Team

Rated 5 out of 5 stars

Nemonie Aylward

Nemonie Aylward
Perfect my order just delivered perfectly packaged and very happy thank you so much 💕💯

April 23, 2025
Unprompted review
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Reply from Beauty Outlet

Hello,

Thank you so much, Nemonie! 💕 We're so glad to hear your order arrived safely and that you're happy with everything. We really appreciate your support and look forward to seeing you again soon!

Kind regards,
Mieya, Customer Service

Rated 5 out of 5 stars

Fantastic value ordered skinny tan (…

Fantastic value ordered skinny tan ( tan & Ton wonder serum 144ml express one hour’s normally my sister paid £31.99 for one I find it on this site £3.99 each it’s best bargain of the year I ordered 20 units my supplier was so happy I order 40 more it’s best value I’ll keep buy from them I wished they use Royal Mail instead Amazon Shipping but it’s them Owen business they do what’s best for business I fully understand that many thanks for great value for money

April 13, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Mahdi,

Thank you so much for your amazing review! We're thrilled to hear you found such great value with the Skinny Tan Wonder Serum – what a fantastic bargain! It's great to know your supplier is happy too, and we truly appreciate your continued support.

We understand your preference for Royal Mail and appreciate your feedback on shipping—while we currently use Amazon Shipping to ensure fast and reliable delivery, we’re always reviewing our options to best serve our customers. Thanks again for your kind words and for choosing us—we look forward to serving you again soon!

— The Beauty Outlet Team 💖

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Rated 5 out of 5 stars

Bridgend outlet store in mcarthur glen…

Bridgend outlet store in mcarthur glen I was helped by three lovely members of staff. Two on the floor who helped me find some hand cream for myself and face moisturiser with spf for my mum, and then a lovely polite server on the till. They were so good I asked for their names so I could write a review.
Elly, Chelsea and Jess you made a stressful experience really easy and straight forward. Thank you

April 16, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Krysta,

We are happy to hear that you had a great experience in store. We look forward to seeing you shop with us again soon.

Kind regards,
Customer Service

Rated 5 out of 5 stars

Great customer service staff willing…

Great customer service staff willing help and sorted my problem same day.
Would recommend everyone to use the Chester Oaks beauty outlet.
Thank you for sorting my problem out for me so quick.
Maria Grant

April 14, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Maria,

Thank you so much for your kind words! We're thrilled to hear that our team at the Chester Oaks Beauty Outlet was able to help and resolve your issue the same day. Providing great customer service is always our top priority, and it means a lot to know you had such a positive experience.

We truly appreciate your recommendation and look forward to seeing you again soon!

Kind regards,
Mieya

Rated 5 out of 5 stars

Best value beauty supplies

Lovely products, great selection and the best prices. This is my new go to shop. I definitely recommend this shop.

April 3, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Louise,

Thanks so much for the kind words! 💕 We're so happy you love the products and prices — that’s exactly what we’re all about! It means a lot to hear we’re your new go-to. Can’t wait to have you back again soon!

Mieya x

Rated 5 out of 5 stars

Brilliant service at York

Served today Sunday 16th March by Jasmine @ designer outlet York.
Absolutely amazing service. I hadn’t gone to buy anything specific, jasmine took the time to engage, chat and offer options of products. I think it’s great to shout about great service, as a nation we do if we have had a bad experience.
I was impressed with her energy and enthusiasm. Well done🤩

March 16, 2025
Unprompted review
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Reply from Beauty Outlet

Hello Heather,

Thank you for your fantastic review! We're thrilled to hear that Jasmine provided such an amazing experience at our York Designer Outlet store. We’ll be sure to pass on your kind words! Hope to see you again soon. 💖

Kind regards,
Mieya

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Rated 5 out of 5 stars

First time ordering from website & won't be my last!

First time ordering from website as sadly my local retail branch closed.
I have just taken receipt of my order & am pleased with everything.Easy to navigate website,fast shipping,perfectly packaged cosmetics,no leaks,no spills & no broken palettes! Shipping information was excellent also! Well done all & thank you for such a seamless first time on line shopping experience!

March 12, 2025
Unprompted review
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Reply from Beauty Outlet

Hello Danielle,

Thank you for your kind words! We're delighted you had a great online shopping experience, especially after your local branch closed. We appreciate your support and look forward to serving you again! 💖

Kind regards,
Mieya

Rated 5 out of 5 stars

Great customer service team

My order was shipped quickly, packaged really well. I did have an issue with a product which must have got damaged in transit but customer service team resolved the issue promptly and efficiently. l will definitely shop with them again and would highly recommend them.

March 6, 2025
Unprompted review
Beauty Outlet logo

Reply from Beauty Outlet

Hello Maria,

Thank you so much for your kind words! We're thrilled to hear that you were happy with our fast shipping and careful packaging. We truly appreciate your understanding regarding the damaged product, and we're glad our customer service team could resolve the issue quickly for you. We look forward to serving you again soon!

Kind regards,
Mieya

Rated 5 out of 5 stars

Wow amazing service and price

Wow amazing service and price
.. RECOMMEND. had bought a year ago a revolution eye palette from superdrug.. loved it wanted to replace... Amazon wanted £15. found in beauty outlet on sale ridiculously cheap. was dubious but service Amazing and communication telling me where and when package delivered A* will use again. Thank you

February 23, 2025
Unprompted review
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Reply from Beauty Outlet

Hi Beverly,

Thank you so much for your amazing feedback! We're thrilled that you found your favourite Revolution eye palette at such a great price with us! We always strive to offer the best deals and top-notch service, so it’s wonderful to hear you had a great experience. We truly appreciate your support and can’t wait to serve you again!

Kind regards,
Mieya

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