Audio-Technica Europe Reviews 6,781

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the quality and performance of the products, highlighting their excellent sound quality and durability. People also appreciate the fast delivery service and the careful packaging, which ensures that items arrive in perfect condition. Consumers find the website easy to navigate, with clear product descriptions, which makes the ordering process simple and straightforward. Furthermore, the brand is considered reliable, with many reviewers expressing their loyalty over many years. The service is also highly valued, with consumers reporting quick and helpful responses to inquiries. The ordering process is smooth, and the delivery is prompt, making for a seamless shopping experience. Overall, reviewers are very pleased with the products and services provided.

Based on these reviews

Rated 5 out of 5 stars
Verified

The turntable and accessories are great, buying experience is smooth. Unfortunately there’s no way to choose a delivery service, so you get UPS, which is usually terrible. So was in this case. I th... See more

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Rated 5 out of 5 stars
Verified

Got recommended Audio-Technica after my last pair of headphones started malfunctioning. Wired headphones with Bluetooth support and buttons are becoming harder and harder to find, so I'm glad to hav... See more

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Rated 5 out of 5 stars

I bought this device two years ago now; and I don't regret it. The audio quality is, as others have probably mentioned about this particular or the M50x, is exceptional. The build quality... See more

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Rated 5 out of 5 stars
Verified

Perfect timing. Item arrived within 2 days. Sounds great too (although I need some "break-in time"). Astonishing result at a reasonable price! Recommended! A++++++++++++

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Rated 5 out of 5 stars
Verified

I used to own an Audio-Technica ATH-MX35 years ago, and it was an excellent headphone with great sound and durability. Recently I got the ATH-MX50, and once again I’m very impressed. The sound quality... See more

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Rated 4 out of 5 stars
Verified

No answer form Customer Service. My Headphones don't work and nowbody answers to my Questions how to send them back or get working Headphones. This was my last order at Audio Technica. Edit: Bas... See more

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Rated 5 out of 5 stars

Bought a few pairs of headphones / earbuds from Audio-Techinca now and always have had a good experience! Good sales, fast shipping excellent products. Why buy from Amazon when you can buy direct?... See more

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Rated 5 out of 5 stars
Verified

Always very smooth. Dispatches next day delivery in most cases. First class quality. Beautiful packaging for a range flagship product.

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Rated 4 out of 5 stars
Verified

Overall pleased with the experience, although there was no email or sms notification from UPS when the package could be picked up, which resulted in late pick-up. Also the bag that contained the 2 set... See more

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Rated 5 out of 5 stars
Verified

I purchased an Audio Technica Turntable as a gift. I ordered it directly as most shops didn't have the bronze finish I wanted. So far the feedback from the gift has been very positive. The purchase p... See more

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Rated 5 out of 5 stars
Verified

Ordering + delivery took only 2 working days! Everything was packed very well. Item itself works great (although I need some break-in time).

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Rated 5 out of 5 stars
Verified

I purchased the Sound Burger as my very first vinyl record player. I prioritised portability over sound quality, yet I was pleasantly surprised by how good it sounds via Bluetooth. Of course, even the... See more

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Rated 5 out of 5 stars
Verified

Excellent service and superb product. I finally got my daughter to part with her tired old Beats headphones and she’s delighted with her new ones.

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Rated 5 out of 5 stars
Verified

Very fast shipping, and the products are always a great quality. The new shape for the 3600 stylus looks very smart and the Sound Burger case is a perfect fit, even for my 1980s OG Burger.

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Rated 5 out of 5 stars
Verified

The sound quality is excellent. It’s comfortable and portable. The battery life is magnificent. It’s just bulky but that doesn’t bother me so much.

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Rated 5 out of 5 stars
Verified

Audio Technica products are always as described and of very good quality. I have been using this brand for more than thirty years and I have always been satisfied.

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Rated 5 out of 5 stars
Verified

My overall experience was great. It was delivered quicker than advertised and the item is of good quality. The box was slightly damaged but nothing to be concerned about.

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Rated 5 out of 5 stars
Verified

EXCELLENT AND PRO SERVICE ! Communication about the order, very fast and safe shipping, high quality cartridges as usual ! GREAT THANKS ! 5*****

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Rated 5 out of 5 stars
Verified

Very quick delivery. This is a very good record player. Connecting with bluetooth takes a little time but when it's connected it works properly.

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Rated 3 out of 5 stars
Verified

I live in europe and thus the package was shipped from the netherlands. The product in itself has worked great for me, no complaints. The problem is that they use ups to deliver packages. Ups is hor... See more

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Rated 5 out of 5 stars

Headphones ATH-AD900X.:::These headphones are truly special, and I'll explain why. I recently tried a pair of German headphones that cost €500, and these run circles around them. They are ver... See more

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Rated 5 out of 5 stars
Verified

I've returned to enjoying vinyl after many years and chose this simple yet high-quality product for my relaxing musical moments. I use it with a vintage amplifier; it delivers a truly old-fashioned s... See more

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Rated 5 out of 5 stars
Verified

Zero hassle from start to finish. Item arrived on time & is superb. Far better to deal with Audio technia direct than the well known retailer we we’re going to buy this product through. Saved... See more

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Rated 5 out of 5 stars
Verified

Quick and easy order and delivery Really well packed and good quality item. Unfortunately I had to ask for a refund due to a double identical present When I contacted the company they were quick... See more

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Rated 5 out of 5 stars
Verified

Good quality headphones. I don't understand why the ath m50xbt2 needed a mic. It's about as good as a you'd expect from a mic that's just a hole in the cup, which is terrible. But 5 stars becaus... See more

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Rated 4 out of 5 stars

I recently purchased a new pair of ATH-M40x Headphones. I have to say that the clarity of these headphones is superb! especially for the price range. one odd thing though, as petty as it sounds, the l... See more

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Rated 5 out of 5 stars
Verified

Best set of headphones I've ever had, the build quality and sound is really good and very fast delivery. Very satisfied

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Rated 5 out of 5 stars
Verified

Love the new miku headset Looking great and can't wait to use them more often Fast delivery and reliable brand Have been using Audio Technica for about 10 years and will stay loyal to this brand. S... See more

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Rated 5 out of 5 stars
Verified

The experience was awesome. Their products are great for years and after 2 years of wear i had to replace the ear cups and i got them for a cheap price and delivered in 2 days and were easy to replace... See more

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Rated 5 out of 5 stars
Verified

The stock black needle on my new AT-LPW50PB wore down earlier than expected (after five weeks). Bought the brown needle, the Shibata version. Sound is rich and detailed, soundstage wide. Hope this nee... See more

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Rated 5 out of 5 stars
Verified

Got them as a replacement for ATH-CKS5TW and they sound great, just missing AptX codecs...

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Rated 5 out of 5 stars
Verified

Excellent product, packed with care that give more preciousness and quality effect. I am so happy of my stylish turntable.

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Rated 5 out of 5 stars
Verified

Brilliant service, good communications updates and use an excellent courier (DPD), so you can get on with your life until the hour you need to be in.

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Rated 5 out of 5 stars
Verified

Very good and detailed sounding cartridge! Not bright at all with my Marantz PM8006 and Dali Oberon 1. Highly recommended!

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Rated 4 out of 5 stars
Verified

I bought the Audio-Technica LP70xBT turntable, and it is great value for money! I would say this is an excellent turntable for those who are new to the scene (like me). Note that with older records it... See more

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Rated 5 out of 5 stars
Verified

The products are very qualitative and the box was not damaged at all when it arrived. I'm really satisfied of the products. I ordered 2 speakers and i'm really satisfied.

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Rated 4 out of 5 stars
Verified

My only problem with this product is that the wire connection to the headphones looks poor, ATH-M60x had very good swappable cables.

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Rated 5 out of 5 stars
Verified

Very clear website and info. Easy to order. I was surprised that items arrived so fast! And most important, cartridges sound super! Thx!

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Rated 5 out of 5 stars
Verified

Extremely quick delivery. Well packaged. Lovely sound quality. Match my turntable perfectly. Thrilled!

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Rated 5 out of 5 stars
Verified

We ordered the sound burger for our daughter at university. I was surprised by how good a quality it was. Delivered quickly also. Five stars 👍🏽

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Rated 5 out of 5 stars
Verified

Very good price - cheaper brand new from AT than second hand! Very quick to dispatch and arrive. Exceptional service!

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Rated 5 out of 5 stars
Verified

I have purchased items from audio technica before and found them easy to buy from. All items arrived safely and well packaged. 5stars from me....

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Rated 5 out of 5 stars
Verified

Some products just make you happy. The soundburger and it’s charming case are are retro delight 😎

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Rated 5 out of 5 stars
Verified

Even when I made a mistake they were quick to help and provide excellent customer service.

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Rated 5 out of 5 stars
Verified

It was delivered very quickly. The product is excellent, I’m very satisfied, thank you.

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Rated 5 out of 5 stars
Verified

Very fast delivery, I got my product in 2 days.

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Rated 4 out of 5 stars
Verified

I like this Headphone. The Design / Color Theme is awesome and the Miku Art is fun. The Voice Quality is apparently "Very Clean" and Sound is good enough. But after using it for 10h straight for sever... See more

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Rated 5 out of 5 stars
Verified

Simple to order, accurate product description, same day free shipping. Top quality product the AT-VM745xML cartridge i bought.

Company replied

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Company details

  1. Hi-fi shop
  2. Electronics Company
  3. Electronics Manufacturer

Written by the company

Audio-Technica is devoted to the design, manufacture, marketing and distribution of problem-solving audio equipment. Initially known for state-of-the-art phonograph cartridges, Audio-Technica has built on our passion for listening and design critically acclaimed headphones, turntables, microphones, wireless systems, mixers and electronic products for home and professional use. We remain a family business and retain the belief that high-quality audio should be accessible to all. We still produce some of the world’s most popular cartridges and we will always retain our passion for analogue.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

I love the headphones theyre amazing

I love the headphones (ATH-G1) theyre amazing and comfy. The bass is deep and everything else is crisp. Finally hear enemies in games. Only issue for me and i think its a defect is one earcup is pivoting more freely than the other one but doesnt make strange noise and not falling off.

October 9, 2025
Rated 5 out of 5 stars
Verified

Excellent product as was adviced

Turntable arrive in time and fashion.
It was well protectes and was very easy to setup.
The quality of the materiasl used and the simplicity of the desing are excellent.
The quality of the sound is the one as expected and well commentes in internet by different reviewers.
I will definetly recommend the brand to all those that want to start in the vy il and turntable world.

September 30, 2025
Rated 5 out of 5 stars
Verified

fast delivery

fast delivery, item as expected.

September 30, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We appreciate your feedback and are so glad the delivery was fast and the item met your expectations!

Rated 5 out of 5 stars
Verified

Great service, fast delivery.

I ordered a turntable. I used the 10% off offer due signing up to the mailing list and the order also stated free delivery.
The order was sent by DPD, easily the best courier and arrived the next day.
A friction free and easy experience.
This is the second AT turntable I’ve bought, I love my current turntable and have ordered this for my youngest. I look forward to her trying it out

October 7, 2025
Rated 5 out of 5 stars
Verified

Fantastic service … orderer the…

Fantastic service … orderer the Soundburger and case … delivered less than 48 hours later!!!!

Tracked, amazing packaging and the best bit … quality product!

A very happy customer who recommends using AT 200%

October 6, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that you received your Soundburger and case so quickly! It's great to know you appreciate the speedy delivery, secure packaging, and product quality. Thank you for recommending us!

Rated 5 out of 5 stars
Verified

amazing!

the sound is amazing, everything works great and how it is supposed to

September 29, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that you're enjoying the amazing sound and that everything is working as expected. Thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

The best ones I have bought so far

The headphones arrived sooner than expected and the product is great, the sound is superb, the 5 to 40,000Hz are felt in very deep bass and brilliant treble. I can hear instruments and small effects in songs I've been listening to for years and had never heard before. This is my second pair; I bought the previous one three years ago, and the battery life is incredible: 30 hours on the old ones and 15 hours on these ATH-CKS5TW. I believe that from now on I will only buy Audio-Technica headphones. I've had others from recognized brands like Sony, Samsung, Apple, Creative, and JBL, but without a doubt, these are the best.

October 8, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that you're enjoying the superb sound quality and deep bass of your headphones. It's great to know you're discovering new details in your favorite songs. Thank you for your continued loyalty and for sharing your positive experience with our product!

Rated 5 out of 5 stars
Verified

Everything was great

Everything was great

October 6, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

Thank you so much for the 5-star review! We're really glad to hear everything was great. If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars
Verified

Very good product

Very good product, well packed

October 5, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We appreciate you taking the time to share your experience; we are so happy to hear that you liked the product and its packaging.

Rated 5 out of 5 stars
Verified

Good quality replacement pads.

Prompt delivery. Well packaged. Replacement pads fit well and match original quality.

September 28, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that the replacement pads fit well and match the original quality, and that the delivery and packaging met your expectations. Thanks for your feedback.

Rated 1 out of 5 stars

Appalling Repair and Customer Service

I contacted A-T in May about a faulty microphone. As the Mic was out of warranty I requested a repair. Having submitted audio files to their service dept. I sent them the Mic (delivered 28 May) and upon inspection they said a new diaphragm was required and a repair would be carried out at a cost of €151.51 (prepaid) and that there would be a long lead time (early Sep.) which I agreed to.
I followed up in due course and they said the repair was ongoing.
Upon further follow up (Sept) they said a repair would not be possible (the Mic Model is still sold by them)!

After Audio Technica having had both my Microphone and prepayment for more than 3 months I was told I would get my money back and I had the option of having the Mic returned.
I requested the Mic be returned over a week ago, but there is no sign of the money or microphone, despite having to submit my bank details twice!

I have requested contact details to make an official complaint, as I am getting nowhere with the (very professional) customer service agent.

I have been a professional Audio-Technica customer for many years and am surprised at how bad they are at service/repairs.

**************************
Following the above review and subsequent reply, my refund was processed. There is still no sign of the microphone, but I presume/hope that will be shipped by EOW. Audio-Technica said they wish this to be resolved to my satisfaction... that would have been having my Microphone repaired as agreed and paid for.
As it is, I now need to source a replacement Microphone. Following this waste of time and effort my new Microphone will not be an Audio-Technica.
It appears that if you wish to have engagement with A-T you should do so through TrustPilot. Even then you barely get what you are due.
So no... this is not to my satisfaction - not even close.

October 8, 2025
Unprompted review
Audio-Technica Europe logo

Reply from Audio-Technica Europe

Hi,

Thank you for taking the time to share your experience, and I’m truly sorry for the frustration and inconvenience caused.

It’s clear that the handling of your repair did not meet the standard you—or we—should expect, and I completely understand your disappointment, especially given your long-standing relationship with Audio-Technica.

Please accept our sincere apologies for the delay and confusion around the repair process, refund, and return of your microphone. We’ve provided detailed feedback to our service centre to help ensure this doesn’t happen again, and I want to personally thank you for your patience throughout what has clearly been a very frustrating situation.

You should now have received both your refund and the return of your microphone. If that’s not the case, or if there’s anything else we can do to make this right, please don’t hesitate to get in touch directly—we genuinely want to resolve this to your satisfaction.

Kind regards,

Rated 5 out of 5 stars
Verified

Very pleased with my purchase

Very pleased with my purchase, I have some complaint about the delivery. They stated they could not deliver my package at home so I had to go to a delivery point. I'm absolutely sure I was at home.

September 27, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy you're pleased with your purchase. We regret to hear about the delivery issue. We appreciate your feedback and we'll look into what happened to ensure better service in the future.

Rated 5 out of 5 stars
Verified

I wanted to let you know that my order…

I wanted to let you know that my order has arrived - and in no time! The package reached me quickly, everything was perfectly intact, and all the components are in excellent condition.

I want to sincerely thank you for such an amazing experience. From the fast delivery to the care put into the packaging, it truly reflects the quality and professionalism your brand is known for.

Thank you once again - I couldn’t be happier with my purchase!

Warm regards,
Daria <3

October 3, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that your order arrived quickly and in perfect condition! Thank you for acknowledging our dedication to quality and professionalism. We appreciate your positive feedback and are delighted you're pleased with your purchase.

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, just dissapointed that on the v2 there is no inline microphone on the cable

October 3, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that the delivery was fast. We apologize that the inline microphone is not included on the V2 cable and appreciate your feedback.

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, product works perfectly. 10/10

October 3, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're so happy to hear that you received a fast delivery and that the product works perfectly. Thank you for your positive feedback!

Rated 5 out of 5 stars
Verified

Excellent service

Ordered. Delivered securely, works well, what more can you ask for.

September 26, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy to hear that your order was delivered securely and works well! Thank you for your positive feedback; we appreciate your time.

Rated 5 out of 5 stars
Verified

Easy to use website

Easy to use website, good price, quick delivery.

October 2, 2025
Audio-Technica Europe logo

Reply from Audio-Technica Europe

We're happy our website was easy to use, the price was good, and the delivery was quick. We appreciate your positive feedback!

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