The turntable and accessories are great, buying experience is smooth. Unfortunately there’s no way to choose a delivery service, so you get UPS, which is usually terrible. So was in this case. I th... See more
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Audio-Technica is devoted to the design, manufacture, marketing and distribution of problem-solving audio equipment. Initially known for state-of-the-art phonograph cartridges, Audio-Technica has built on our passion for listening and design critically acclaimed headphones, turntables, microphones, wireless systems, mixers and electronic products for home and professional use. We remain a family business and retain the belief that high-quality audio should be accessible to all. We still produce some of the world’s most popular cartridges and we will always retain our passion for analogue.
Unit 5 Millennium Way, LS11 5AL, Leeds, United Kingdom
Replied to 100% of negative reviews
Typically replies within 48 hours
I love the headphones (ATH-G1) theyre amazing and comfy. The bass is deep and everything else is crisp. Finally hear enemies in games. Only issue for me and i think its a defect is one earcup is pivoting more freely than the other one but doesnt make strange noise and not falling off.
It was easy to order and delivery was fast and found it's way to us even when we were in the middle of moving process with my family.
Turntable arrive in time and fashion.
It was well protectes and was very easy to setup.
The quality of the materiasl used and the simplicity of the desing are excellent.
The quality of the sound is the one as expected and well commentes in internet by different reviewers.
I will definetly recommend the brand to all those that want to start in the vy il and turntable world.
Reply from Audio-Technica Europe
I ordered a turntable. I used the 10% off offer due signing up to the mailing list and the order also stated free delivery.
The order was sent by DPD, easily the best courier and arrived the next day.
A friction free and easy experience.
This is the second AT turntable I’ve bought, I love my current turntable and have ordered this for my youngest. I look forward to her trying it out
Reply from Audio-Technica Europe
Fantastic service … orderer the Soundburger and case … delivered less than 48 hours later!!!!
Tracked, amazing packaging and the best bit … quality product!
A very happy customer who recommends using AT 200%
Reply from Audio-Technica Europe
Reply from Audio-Technica Europe
The headphones arrived sooner than expected and the product is great, the sound is superb, the 5 to 40,000Hz are felt in very deep bass and brilliant treble. I can hear instruments and small effects in songs I've been listening to for years and had never heard before. This is my second pair; I bought the previous one three years ago, and the battery life is incredible: 30 hours on the old ones and 15 hours on these ATH-CKS5TW. I believe that from now on I will only buy Audio-Technica headphones. I've had others from recognized brands like Sony, Samsung, Apple, Creative, and JBL, but without a doubt, these are the best.
Reply from Audio-Technica Europe
Reply from Audio-Technica Europe
Prompt delivery. Well packaged. Replacement pads fit well and match original quality.
Reply from Audio-Technica Europe
I contacted A-T in May about a faulty microphone. As the Mic was out of warranty I requested a repair. Having submitted audio files to their service dept. I sent them the Mic (delivered 28 May) and upon inspection they said a new diaphragm was required and a repair would be carried out at a cost of €151.51 (prepaid) and that there would be a long lead time (early Sep.) which I agreed to.
I followed up in due course and they said the repair was ongoing.
Upon further follow up (Sept) they said a repair would not be possible (the Mic Model is still sold by them)!
After Audio Technica having had both my Microphone and prepayment for more than 3 months I was told I would get my money back and I had the option of having the Mic returned.
I requested the Mic be returned over a week ago, but there is no sign of the money or microphone, despite having to submit my bank details twice!
I have requested contact details to make an official complaint, as I am getting nowhere with the (very professional) customer service agent.
I have been a professional Audio-Technica customer for many years and am surprised at how bad they are at service/repairs.
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Following the above review and subsequent reply, my refund was processed. There is still no sign of the microphone, but I presume/hope that will be shipped by EOW. Audio-Technica said they wish this to be resolved to my satisfaction... that would have been having my Microphone repaired as agreed and paid for.
As it is, I now need to source a replacement Microphone. Following this waste of time and effort my new Microphone will not be an Audio-Technica.
It appears that if you wish to have engagement with A-T you should do so through TrustPilot. Even then you barely get what you are due.
So no... this is not to my satisfaction - not even close.
Reply from Audio-Technica Europe
Very pleased with my purchase, I have some complaint about the delivery. They stated they could not deliver my package at home so I had to go to a delivery point. I'm absolutely sure I was at home.
Reply from Audio-Technica Europe
I wanted to let you know that my order has arrived - and in no time! The package reached me quickly, everything was perfectly intact, and all the components are in excellent condition.
I want to sincerely thank you for such an amazing experience. From the fast delivery to the care put into the packaging, it truly reflects the quality and professionalism your brand is known for.
Thank you once again - I couldn’t be happier with my purchase!
Warm regards,
Daria <3
Reply from Audio-Technica Europe
Fast delivery, just dissapointed that on the v2 there is no inline microphone on the cable
Reply from Audio-Technica Europe
Reply from Audio-Technica Europe
Ordered. Delivered securely, works well, what more can you ask for.
Reply from Audio-Technica Europe
Reply from Audio-Technica Europe
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