I contacted A-T in May about a faulty microphone. As the Mic was out of warranty I requested a repair. Having submitted audio files to their service dept. I sent them the Mic (delivered 28 May) and upon inspection they said a new diaphragm was required and a repair would be carried out at a cost of €151.51 (prepaid) and that there would be a long lead time (early Sep.) which I agreed to.
I followed up in due course and they said the repair was ongoing.
Upon further follow up (Sept) they said a repair would not be possible (the Mic Model is still sold by them)!

After Audio Technica having had both my Microphone and prepayment for more than 3 months I was told I would get my money back and I had the option of having the Mic returned.
I requested the Mic be returned over a week ago, but there is no sign of the money or microphone, despite having to submit my bank details twice!

I have requested contact details to make an official complaint, as I am getting nowhere with the (very professional) customer service agent.

I have been a professional Audio-Technica customer for many years and am surprised at how bad they are at service/repairs.

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Following the above review and subsequent reply, my refund was processed. There is still no sign of the microphone, but I presume/hope that will be shipped by EOW. Audio-Technica said they wish this to be resolved to my satisfaction... that would have been having my Microphone repaired as agreed and paid for.
As it is, I now need to source a replacement Microphone. Following this waste of time and effort my new Microphone will not be an Audio-Technica.
It appears that if you wish to have engagement with A-T you should do so through TrustPilot. Even then you barely get what you are due.
So no... this is not to my satisfaction - not even close.