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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and appealing designs of the products, particularly the flannels and jackets. Consumers appreciate the softness and warmth of the materials, highlighting them as ideal for cooler weather. People also value the accurate sizing and the variety of colors and styles available. Consumers report satisfaction with the delivery service, noting the promptness of shipments. The easy ordering process and user-friendly website contribute to a seamless shopping experience. In the event of issues, such as delays or sold-out items, the company provides helpful and courteous customer service, resolving problems efficiently. Overall, individuals express high levels of satisfaction with both the products and the service provided.

Based on these reviews

Rated 5 out of 5 stars
Verified

It seems like a high quality jacket, Soft and heavy. It took longer to get than they said and the tracking was not good because I did not get the app. But when I reached out via email I got a response... See more

Rated 5 out of 5 stars
Verified

We have 2 Flannelgo jackets and we are obsessed! The quality of the material is excellent, the fit is true to size, and the color patterns are on point. We are very impressed with this brand and will... See more

Rated 5 out of 5 stars
Verified

I won a flannel from FlannelGo on Instagram and they shipped it out right away. The material and quality seems really nice, however the style of the particular shirt I won isn't really something I wo... See more

Company replied

Rated 5 out of 5 stars
Verified

I absolutely love my flannel jackets. They are so well made and come in rare colors. I have purchased not only for me but for my Husband also. I would highly recommend these flannel jackets !!!

Rated 5 out of 5 stars
Verified

Flannel is exactly like the picture!!! I am over the moon with how practical, soft, and cute everything I have from FlannelGo is. They wash great, are true to size and actually keep their colors afte... See more

Company replied

Rated 5 out of 5 stars
Verified

My first time ordering from Flannelgo. Easy ordering. Shipping took 15-20 days. Received on time. Recipient is very pleased with their Sherpa lined flannel shirt/jacket with hood. Just ordered a secon... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely love the FlannelGo company! Very happy to have found them. So many amazing flannel items, designs and colors to choose from along with fantastic customer service. I will definitely be a cus... See more

Company replied

Rated 5 out of 5 stars
Verified

Free hooded flannel shirt jacket with nice soft lining is what makes this company Flannelgo a good company selling quality products . This program rewarding customers with free quality products especi... See more

Company replied

Rated 5 out of 5 stars
Verified

Your customer service representative Young was immensely helpful, courteous, kind and helpful, and the garment is very very good, well made and very comfortable. My only regret is I chose the wrong si... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything was seamless - from placing the order to the delivery to how much we love the product. It’s the perfect shirt to grab and wear when the weather gets a bit cooler, and it will be our favorit... See more

Company replied

Rated 5 out of 5 stars
Verified

Great quality. Take your a bit to receive other than that.... awsome flannels, they run a bit big.

Rated 3 out of 5 stars

Bought a hooded flannel jacket for hubby for christmas, based on reviews stating a heavy flannel. It is nice looking but dissapointed that it is not very heavy for the price paid. I could of gotten th... See more

Company replied

Rated 5 out of 5 stars
Verified

I LOVE this flannel! I got the dark gray in S. It has dark black lines on it and it's slightly navy looking to me but I don't mind that. I love the warmth of it, the sharpness looks classy and I’m ver... See more

Rated 5 out of 5 stars
Verified

I have the Denim Jacket and a flannel shirt. I was very happy with the entire experience and even more so with the Jacket and shirt. The jacket is amazing. it is denim with a flannel lining inside... See more

Company replied

Rated 5 out of 5 stars
Verified

A couple a week after my ordering, I saw that it was sent back... I contacted flannelgo and they answered immediately that they have to send it another way! Two weeks lately I got my ordering and I... See more

Company replied

Rated 5 out of 5 stars
Verified

As always, the quality never disappoint. Love our new sherpa lined jackets, perfect for the cold weather! Thank you so much flannelgo team!

Company replied

Rated 4 out of 5 stars
Verified

Shirt was perfect...Shipping took a long time...otherwise it would be 5 stars.

Rated 5 out of 5 stars
Verified

First time with FlannelGo All items arrived promptly. Sizing is spot on and descriptions and pictures match.

Company replied

Rated 5 out of 5 stars
Verified

The jackets are beautiful and great quality. The prices were affordable. The website was easy to navigate and the check out gave options for payment. My order was delivered as promised.

Company replied

Rated 5 out of 5 stars
Verified

My 10-year-old granddaughter loves the "plaid" flannel shacket with the fleece lining. She wanted a new shirt like one I had picked up previously at a local Goodwill - it was new and an expensive bran... See more

Company replied

Rated 5 out of 5 stars
Verified

These shirts are made of really great quality material. They fit exactly right. The back of the shirt could be a little longer. But it is OK. I would recommend them to everyone. It is great to be ab... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered for the 1st time, it was easy! Due to being a sale item, they sold out but assured me that they would honour the price and ship as soon as possible. (Which they did) The only downside is tha... See more

Company replied

Rated 5 out of 5 stars
Verified

The flannels are so cozy! Great for a cool Fall day. The sherpa lining is so soft. High quality fabrics and materials.

Company replied

Rated 4 out of 5 stars
Verified

Excellent product for the price. I ordered one for myself and another as a gift. Only issue was that shipping was a bit slow. That be a function of "Amazon Expectation"!

Company replied

Rated 5 out of 5 stars
Verified

Ordered 2 shirts . One a bit delayed as the colour I chose wasn’t in . Was told I could choose another . I decided to wait . Delivery was a few days later . Glad I waited I love it . True to say it’s... See more

Company replied

Rated 5 out of 5 stars
Verified

The flannel jacket I order arrived in the time frame it was given to be delivered. It was at a good cost. And the jacket looks amazing, fits perfectly and is very warm. It will be perfect for next win... See more

Company replied

Rated 5 out of 5 stars
Verified

The item I purchased took 2 months to arrive and then was way too small. I asked to return the item for a refund and was told to keep the item and I would be refunded my money as well. I thought that... See more

Company replied

Rated 5 out of 5 stars
Verified

Delivery was very quick , absolutely love the shirt and coat , perfect for nice arizona winter days

Company replied

Rated 5 out of 5 stars
Verified

The quality of the flannel lined denim shirt was great for the price. It came within a fairly reasonable time. Great Experience!

Company replied

Rated 5 out of 5 stars
Verified

Great response time and product was as advertised. Will most definitely be buying from them again when needed.

Company replied

Rated 5 out of 5 stars
Verified

I love everything FlannelGo! Best flannels ever. Great quality, beautiful patterns, sizes for the whole family, and great prices! The best!

Company replied

Rated 5 out of 5 stars
Verified

Amazing flannels… I’m absolutely hooked. The quality and style are the best. Already looking at getting more.

Company replied

Rated 4 out of 5 stars
Verified

Overall I really liked the shirts I purchased. One was a little shorter than I expected but I plan to layer it anyway so it will still work. Warm and soft - just what I wanted.

Company replied

Rated 5 out of 5 stars
Verified

Love the comfort and warmth of these fleece lined flannels flannela perfect for chilly weather

Company replied

Rated 5 out of 5 stars
Verified

Loveddddd our jackets so much!!! Quick shipping, loved the fabric! Incredible customer service. Can’t recommend enough!!!❤️

Company replied

Rated 5 out of 5 stars
Verified

I loved the quality of all my new pieces from Flannel Go! Shipping was fast and customer service amazing!

Company replied

Rated 5 out of 5 stars
Verified

I've ordered from here several times very nice clothing ships fast decent prices

Company replied

Rated 5 out of 5 stars
Verified

Excellent quality and fit Iv been wearing my favourites on repeat I love the unique styles.

Company replied

Rated 5 out of 5 stars
Verified

Arrived quickly, Comfortable and son says it fits great.

Company replied

Rated 5 out of 5 stars
Verified

Well made, lovely fit and it’s colour is just as it is in the pictures. Arrived promptly and well wrapped. Beautiful shirt 😍

Company replied

Rated 5 out of 5 stars
Verified

Just love the shirt, fabric is soft and feels good to wear. The detail on the cuffs and collar is a great extra.

Company replied

Rated 5 out of 5 stars
Verified

Happy with my order. First time ordering. Very good quality! Hope to order again some time.

Company replied

Rated 5 out of 5 stars
Verified

Love the flannels they are so soft and well made. Great for a light weight layer and so cute and the acid wash is my fav

Company replied

Rated 5 out of 5 stars
Verified

Easy to use site. Prompt delivery. Quality products.

Company replied

Rated 5 out of 5 stars
Verified

Great quality just as described I try and buy 🇦🇺 products wear possible be on

Company replied

Rated 3 out of 5 stars

Recently discovered this company has cut back on the quality of their jackets. They used to be thicker with better material. Now they are thinner and more dull but prices don't reflect this change.... See more

Company replied

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Company details

  1. #98 of 458 best companies in Clothing Store
  2. #6 of 19 best companies in Children's Clothing Store
  3. #25 of 74 best companies in Men's Clothing Store
  4. #29 of 130 best companies in Women's Clothing Store
  5. #3 of 6 best companies in Youth Clothing Store

Written by the company

At FlannelGo, we offer a wide range of clothing items for adventurers of all ages, including flannel jackets, plaid shirts, vests, cardigans, ponchos, and much more. We embodies the spirit of adventure, encouraging our customers to explore the great outdoors while feeling comfortable and confident in their attire. Join us on our journey to the great outdoors and discover the comfort and style of Flannel clothing today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars
Verified

Time line wasn’t spectacular

I ordered one of these and it got lost in shipping so I had wait over a month by the time they got a new one ordered and sent. It was inconvenient and I wanted it for a certain event and starting to get too cold outside to wear it as a jacket by the time it arrived. They wouldn’t issue a refund or discount for the inconvenience. They also do not have a phone number to call, only email which I thought was a little strange

October 13, 2025
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Rated 5 out of 5 stars
Verified

Great quality

Great quality. Take your a bit to receive other than that.... awsome flannels, they run a bit big.

September 12, 2025
Rated 5 out of 5 stars
Verified

Love it!

I LOVE this flannel! I got the dark gray in S. It has dark black lines on it and it's slightly navy looking to me but I don't mind that. I love the warmth of it, the sharpness looks classy and I’m very happy with it! I have the mustard tan one as well and I’m thinking about getting the green one. I would recommend it!

September 4, 2025
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Rated 5 out of 5 stars
Verified

It seems like a high quality jacket

It seems like a high quality jacket, Soft and heavy. It took longer to get than they said and the tracking was not good because I did not get the app. But when I reached out via email I got a response within a few hours and could tell I was dealing with an actual human.

September 5, 2025
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Rated 5 out of 5 stars
Verified

First time with FlannelGo

First time with FlannelGo

All items arrived promptly. Sizing is spot on and descriptions and pictures match.

August 13, 2025
FlannelGo logo

Reply from FlannelGo

Everything is going smoothly, and we're very happy! Nothing makes us happier than seeing our products reach our customers and meet their expectations. Thank you for joining the FlannelGo family!

Best regards,
FlannelGo Team

Rated 5 out of 5 stars
Verified

I won a flannel from FlannelGo

I won a flannel from FlannelGo on Instagram and they shipped it out right away. The material and quality seems really nice, however the style of the particular shirt I won isn't really something I would normally wear. That being said, I have seen many nice styles on their website so I would be confident to purchase from FlannelGo in the future.

August 12, 2025
FlannelGo logo

Reply from FlannelGo

Thank you for sharing your thoughts! We’re so glad the shirt arrived quickly and that you’re happy with the quality. We completely understand that style preferences vary, and we’re excited that you’ve spotted other designs you like on our website. We’d be thrilled to have you shop with us again in the future!

Best regards,
FlannelGo Team

Rated 5 out of 5 stars
Verified

Looks good

Arrived quickly, Comfortable and son says it fits great.

September 15, 2025
FlannelGo logo

Reply from FlannelGo

We’re thrilled to hear your son is enjoying it! It makes us so happy to know our products bring comfort. If you have any further questions, please feel free to contact us.

Best regards,
FlannelGo Team

Rated 5 out of 5 stars
Verified

Flannel is exactly like the picture!!!

Flannel is exactly like the picture!!!
I am over the moon with how practical, soft, and cute everything I have from FlannelGo is. They wash great, are true to size and actually keep their colors after countless washes :)

August 9, 2025
FlannelGo logo

Reply from FlannelGo

Wow, thank you so much for your wonderful feedback! We're happy to hear that you appreciate the practicality, softness, and fashion sense of FlannelGo products. Our products are all pre-shrunk to reduce fading and shrinkage. We hope our clothes can accompany you for a long time. 😊

Best regards,
FlannelGo Team

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Rated 5 out of 5 stars
Verified

The flannels are so cozy

The flannels are so cozy! Great for a cool Fall day. The sherpa lining is so soft. High quality fabrics and materials.

July 10, 2025
FlannelGo logo

Reply from FlannelGo

Thank you for your valuable feedback! We are happy to hear that you like our comfortable flannel. We are always committed to using high-quality materials to make your daily wear more comfortable.

Best regards,
FlannelGo Team

Rated 1 out of 5 stars

I purchased an expensive swimming…

I purchased an expensive swimming costume ahead of my holiday
I wore it twice on holiday and the second time the under wire was sticking into me and I realised it had escaped the stitching on one side and was about to do the same on the other side. luckily I had a cheap alternative which I worse all the time!
On my return home I finally worked out how to make a complaint- not made easy! Filled in a form, uploaded a photo.
I got a reply apologising and asking for more photos
I uploaded those and got told my complaint was more than 6 months from purchase date so they can do nothing more for me. I should get an independent person to verify manufacturing problem and submit this report!! What?
Georgia the customer services rep is definitely of the ‘computer says no’ type and that is that £111 and 2 uses, second time quite uncomfortable

September 11, 2025
Unprompted review
FlannelGo logo

Reply from FlannelGo

Thank you for sharing your experience — we’re really sorry to hear about the trouble you've had with your swimming costume. That does sound frustrating.

However, we believe there may be a mix-up, as our brand specializes in flannel shirts and jackets, and we don’t sell swimwear or any similar products. It’s possible the review was left on the wrong brand’s page.

We hope you’re able to get the issue resolved with the correct retailer, and we wish you all the best!

Kind regards,
FlannelGo Team

Rated 5 out of 5 stars
Verified

Awesome Quality

Delivery was timely. Heavy weight

August 6, 2025
FlannelGo logo

Reply from FlannelGo

Thank you for your feedback! We’re glad to hear the delivery was timely and that you’re happy with the quality.

Best regards,
FlannelGo Team

Rated 5 out of 5 stars
Verified

These shirts are made of really great…

These shirts are made of really great quality material. They fit exactly right. The back of the shirt could be a little longer. But it is OK. I would recommend them to everyone. It is great to be able to buy a flannel shirt like you could in the old days.

August 12, 2025
FlannelGo logo

Reply from FlannelGo

Thank you so much for your kind words! We’re glad to hear you’re happy with the quality and fit of the shirts. We appreciate your feedback about the back length and will definitely keep it in mind. Thanks again for your support, and we hope you enjoy wearing them!

Best regards,
FlannelGo Team

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Rated 4 out of 5 stars

All was good

All was good

August 30, 2025
Unprompted review
FlannelGo logo

Reply from FlannelGo

So glad to hear that – thank you for sharing your shopping experience. If you have any further questions, please feel free to contact us.

Best regards,
FlannelGo Team

Rated 5 out of 5 stars
Verified

Stay warm with flannel.

Easy to use site. Prompt delivery. Quality products.

August 4, 2025
FlannelGo logo

Reply from FlannelGo

We're happy to hear you had a good experience with us and loved the products! 😊 Thank you so much for sharing your experience - we'll keep working on it.

Best regards,
FlannelGo Team

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