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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the friendliness and helpfulness of the staff. Consumers also appreciate the cleanliness and comfort of the buses, alongside the punctuality of the service, which ensures a smooth and stress-free travel experience. Many reviewers specifically mentioned positive interactions with drivers, emphasizing their professionalism and willingness to assist passengers. While the booking process and location information received mixed feedback, the overall sentiment remains positive. Some people encountered issues with the clarity of the location, especially for tourists. However, the flexibility offered, such as the possibility to board earlier buses, is well-received. A few reviewers reported negative experiences regarding cancellations, but these appear to be isolated incidents.

Based on these reviews

Rated 4 out of 5 stars
Verified

The bus was at the appointed location and was on time.The driver was courteous and helpful. In spite of heavy traffic leaving Cork and poor weather en route we arrived at Dublin Airport on time. I t... See more

Company replied

Rated 4 out of 5 stars
Verified

Driver was fab, timing was perfect. Unfortunately tho , I had a very drunk person sitting behind me kicking my chair and quite aggressive. He approached the driver at one point - for what I don’t know... See more

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Rated 4 out of 5 stars
Verified

Great journey. Smooth and efficient with wifi and information all the way. Would be great if there could be a better waiting area for people in the colder weather as it's a bit miserable getting soak... See more

Company replied

Rated 4 out of 5 stars
Verified

You‘ve been a great asset to our recent travel experience abroad and you connecting us from our hotel to Dublin airport was almost as good as it gets. So keep up the great work and rest assured, that... See more

Company replied

Rated 5 out of 5 stars
Verified

I am a regular traveler. Your services are great, but they have improved even more after adding the restrooms (WC) to your coaches especially the ones connecting the two main airports (BFS-DUB. Passen... See more

Company replied

Rated 5 out of 5 stars
Verified

With being the first time I have ever travelled on my own to Dublin, customer services were a great help to me and clarified the timetable and the route I would be taking. Also the drop off and pick u... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience traveling with Aircoach recently. The bus was warm, which made the ride really comfortable. Everything ran perfectly on time, and the whole trip felt smooth and stress-free. D... See more

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Rated 5 out of 5 stars
Verified

My bus driver from Derry was friendly and welcoming. Much appreciated. If I was to make any constructive comment it would be that a return to the previous schedule with more frequent buses would b... See more

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Rated 5 out of 5 stars
Verified

I really love the service...clean buses, friendly staff and some flexibility with bookings. The one thing that would make this even more awesome is to coordinate with Bus Eirran. After travell... See more

Company replied

Rated 5 out of 5 stars
Verified

The person in the ticket kiosk pointed out where we needed to catch our bus and the driver was a total gem! When we asked which direction to our apartment number she wasn’t sure. However, as we start... See more

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Rated 3 out of 5 stars
Verified

The booking and the coach were fine. However on our return to Dublin airport (T2) we joined the queue for route 704X at 9.10am for the 9.30am bus. The operator called out the queue for Cork was wh... See more

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Rated 5 out of 5 stars
Verified

The Aircoach from Belfast was very comfortable. It left promptly and arrived on time. The return hour was similar and on time which enabled us to get a quick connection onwards. Altogether a very plea... See more

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Rated 3 out of 5 stars
Verified

The departure time was 15:15 but the driver did not start allowing anyone to load bags or get on the bus until after then. Also, the driver was a bit rough with turns and braking, and did not really a... See more

Company replied

Rated 5 out of 5 stars
Verified

Just want to pass on a huge thankyou to the Aircoach staff member- blonde lady- who was scanning tickets for the 1pm cork - Dublin air coach on Sun 21st Sept My daughter had a fractured ankle & sh... See more

Company replied

Rated 5 out of 5 stars
Verified

The coach was on time and the driver was very polite. Also he had list of names on IPad which made boarding much quicker. However on reflection there was one issue . The cost of bringing a set of gol... See more

Company replied

Rated 4 out of 5 stars
Verified

We had a safe and sound travel going to our destination and coming back. Drivers were good and informative. However, the bus arrived late at our stop to pick up passengers. Upon our return in the afte... See more

Company replied

Rated 5 out of 5 stars
Verified

I lost the initial booked bus due to Ryanair 1.5 h delay and all the arrangements to travel from Dublin Airport to Ballincollig, Cork were gone. We arrived late on a windy Saturday evening and I w... See more

Company replied

Rated 5 out of 5 stars
Verified

Always a pleasure to ride Aircoach from a very long tiring flight from Asia . Also when we were heading . Aircraft always comes and arrived on time if not earlier .

Company replied

Rated 5 out of 5 stars

On October 1st I took the coach bus from Cork at 4:00 pm to go to Dublin as I had a flight the next morning to Boston where I live . I have taken this bus several times as I come home to see my famil... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service .Everything went as promised with no delays or issues. Great coaches.Driver not to friendly but did nothing wrong. Excellent value as well at well under £30 for a return trip Derry... See more

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Rated 5 out of 5 stars
Verified

Transport was superb, driver lovely and all went smooth and as planned. The service is simply fantastic. Recommend always to book online to ensure space.

Company replied

Rated 5 out of 5 stars
Verified

Great to see Air coach now has a terminal at the new central bus station. My experience re my recent travel to Dublin Air p was excellent comfortable and so much faster than my previous travel by publ... See more

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Rated 5 out of 5 stars
Verified

Really easy to book online and very punctual even in rush hour. Also drops you right to the door of each terminal in Dublin airport. Will definitely use again

Company replied

Rated 5 out of 5 stars
Verified

Great travel experience from pick up to drop off. Very comfortable with on board toilet. Stress free & can leave the car at home. Would definitely recommend & will use again

Company replied

Rated 5 out of 5 stars
Verified

Love Aircoach! Makes traveling while studying in Ireland for the semester so much easier! Always on time (or early) which helps relieve a lot of stress at the airport.

Company replied

Rated 5 out of 5 stars
Verified

Flexibility. I had a reservation for a later departure, but was given the chance to take the very first bus leaving Dublin for Belfast. My flight had arrived exactly on time and my luggage showed up i... See more

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Rated 5 out of 5 stars
Verified

Your driver did everything within his safe control to get us to the airport in time for our flight, having been late to pick us up from Dalkey due to traffic delays. We were very impressed with his c... See more

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Rated 5 out of 5 stars
Verified

A smooth, comfortable transition from Derry to Belfast International Airport. The bus arrived bang on time, greeted by a friendly driver, seated in comfortable seats and delivered punctually to the... See more

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Rated 5 out of 5 stars
Verified

The coach was running late due to traffic. I was kept informed of this with updates so wasn’t left standing around wondering what was going on. Having to check the passengers in on the tablet was... See more

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Rated 5 out of 5 stars

Had a wonderful experience yesterday Oct 1st on 4.00pm Cork to Dublin. Martin Hayes was a breath of fresh air when it comes to bus experiences. So friendly and accommodating. John Buckley-Boston

Company replied

Rated 5 out of 5 stars
Verified

Booking on app was easy Departure point was easy to find Coach departed on time Coach was comfortable and clean WiFi worked reasonably well Coach arrived at destination only a few minutes late

Company replied

Rated 4 out of 5 stars
Verified

Very straightforward online booking experience. Website easy to navigate. On my return journey, I bought a ticket outside the airport terminal. The staff member informed me she didn't have a machine t... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy ride. And a very good driver. However I believe uou need to be clearer about the locatipn of the 700 bus. It was very confusing. Signage would be very helpful to your passengers. Many people arr... See more

Company replied

Rated 3 out of 5 stars
Verified

The service was fine, however the bus driver was late taking off from the set-off point, and came across as rude to me and other passengers.

Company replied

Rated 5 out of 5 stars
Verified

Outstanding service. I just love how friendly the driver and staff are. I came from Canada to visit and this is the best experience. Highly recommend.

Company replied

Rated 3 out of 5 stars
Verified

I have not good experience with u this time as u mention eastwall stop 3 arena but no any board where is your bus service. I pay extra money to used other bus. I need my refund money Please.

Company replied

Rated 3 out of 5 stars
Verified

The bus seats at the back were very cramped I couldn’t stretch my legs at all. I travelled from Dublin to Cork for 3 hours with my legs in the same position, and they got swollen because of it. It was... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service and very comfortable ride. My only suggestion would be to have the first morning bus arrive a little earlier, so passengers don’t have to wait out in the cold. Lol

Company replied

Rated 5 out of 5 stars
Verified

Great service, helpful driver, was able to get on an hour ahead of my ticket, and bus was precisely on-time from Cork to Dublin Airport, 3.5 hours on the nose. Pretty darn good for 27E!

Company replied

Rated 5 out of 5 stars
Verified

Pickup location was good. Driver was on time. Driver was excellent with driving. He was also helpful with others on the bus. Booking was relatively easy.

Company replied

Rated 5 out of 5 stars
Verified

I think Aircoach is class because it takes the hassle out of getting to the airport. No toals no crazy parking charges at the airport. Dropped right off at the front door, what’s not to love.

Company replied

Rated 4 out of 5 stars
Verified

It came more or less on time, bit late, and got me to the airport on time. I took a star off as the driver was unfriendly, they used to be really friendly and helpful, not sure he could speak Englis... See more

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Rated 5 out of 5 stars
Verified

Very good staff and they managed my mistake while buying ticket without any issue.

Company replied

Rated 5 out of 5 stars
Invited

Bus arrived on time and we had a good trip to airport. Driver courteous to passengers and drove smoothly and carefully

Company replied

Rated 5 out of 5 stars
Verified

On time. Quick. Courteous Helpful driver. Comfortable bus. Very satisfactory service, especially the late night trip from the airport to Leopardstiwn

Company replied

Rated 5 out of 5 stars
Verified

Hi I recently travelled home from states to attend a family funeral and as it was sudden plans were made very quickly,my flight from Dallas was to arrive in Dublin at 10:10am not knowing I'd... See more

Company replied

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Company details

  1. Bus and Coach Company
  2. Bus Company
  3. Transportation Service

Written by the company

Aircoach is Ireland’s leading private coach operator, known for providing reliable, comfortable, and affordable transport services across the island of Ireland. Since its foundation in 1999, the company has grown into a vital part of Ireland’s transport infrastructure, offering intercity and airport transfer services to thousands of passengers each day. Aircoach operates high frequency routes connecting Dublin City and Dublin Airport, as well as long distance services between Dublin Airport / Dublin City and major regional destinations such as Cork, Belfast, and Derry/L'Derry. Its network serves both local commuters and international travellers, making it a preferred choice for those seeking a seamless connection to Ireland’s largest airports or an efficient way to travel between cities. The company places a strong emphasis on customer service, safety, and convenience. With a modern fleet of well-maintained coaches offering free Wi-Fi, power outlets, and onboard comfort, Aircoach ensures a positive travel experience for all passengers. In addition to scheduled services, Aircoach is active in partnerships and sponsorships, supporting local communities and cultural institutions. With a reputation built on safety, convenience, and quality service, Aircoach is proud to be a key player in Ireland’s public transport network and remains committed to connecting people and places across the island.


Contact info

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4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified

Prompt efficient service

Prompt efficient service, easy to navigate on line booking system and friendly staff

October 14, 2025
Aircoach logo

Reply from Aircoach

Mrs McAvoy,

Thank you for your positive feedback and 5 stars! We are glad that our service met your expectations. Thank you for taking the time to leave your review and we hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Excellent Service

Excellent Service

October 14, 2025
Aircoach logo

Reply from Aircoach

We're delighted you enjoyed your Aircoach journey! Thank you for your positive feedback; we appreciate it greatly. We hope to welcome you back on another Aircoach journey soon.

Kind regards
Aircoach Team

Rated 4 out of 5 stars
Verified

the coach was clean and warm and the…

the coach was clean and warm and the staff polite and helpful

October 14, 2025
Aircoach logo

Reply from Aircoach

We appreciate your positive review! We're happy to hear that you found everything as it should be! We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 1 out of 5 stars

Use Dublin Bus instead.

Unfortunately I need to delete my previous 5 star review. I was booked to take the 700X from Drumcondra to the airport at 10.37 this morning. There was quite a group waiting for the coach which never arrived. The Track My Coach facility said it was on its way. I finally got through to customer service who said ‘that service has been cancelled’ and it didn’t look like there were any coaches heading to the airport, there was no email advising of this. Frustration was further fueled when I was informed I’d probably get a refund. I had to take a taxi and will be sending you the bill. Absolutely shocking service.

October 15, 2025
Unprompted review
Aircoach logo

Reply from Aircoach

Helen,

We absolutely regret that the 700X service was cancelled without notice. We appreciate you bringing this to our attention. We will fully take this onboard for investigation as it is not our normal standard of service. Thank you for your feedback.

Kind Regards,
Aircoach Team

Rated 3 out of 5 stars
Verified

Cancellation information

My return journey was cancelled without much notice. Last bus home so no alternate journey. My journey to the airport was fine.

October 9, 2025
Aircoach logo

Reply from Aircoach

Ellen,

We appreciate you sharing your experience. We're sorry your return journey was cancelled unexpectedly and for the inconvenience caused. We'll investigate this fully. Thank you for your feedback.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Friendly & courteous driver

Friendly & courteous driver; good timing; comfortable experience.

October 14, 2025
Aircoach logo

Reply from Aircoach

Noel.,

We're glad you enjoyed your experience. Thank you for letting us know about our team's friendly service and timing! We hope we can welcome you on another Aircoach service soon again.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

good trip and drivers

October 8, 2025
Aircoach logo

Reply from Aircoach

We're glad you had a good trip and appreciate your kind words about the drivers. Thank you for your feedback. We look forward to seeing you travel with us soon again.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Excellent and affordable bus service

Excellent and affordable bus service. Everything on time and as advertised. Easy to book.

October 14, 2025
Aircoach logo

Reply from Aircoach

We appreciate your positive feedback and 5 stars! We are happy to hear that our service met your expectations. We hope to welcome you back again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Coach was on time

Coach was on time, warm and v comfortable.

October 8, 2025
Aircoach logo

Reply from Aircoach

Trevor,

We're glad you found the coach comfortable and punctual. Thank you for your positive feedback; it means a lot to us. We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Excelente Service

Excellent services no problems. So kinds.

October 14, 2025
Aircoach logo

Reply from Aircoach

Carlo,

We appreciate your positive feedback and 5 stars! We are so happy that you found our services excellent and had no problems. We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 2 out of 5 stars
Verified

Lack of Communication

The departure venue changed and we were not notified. Consequently, we missed the coach. Fortunately we were able to get one with another company and were able to get our flight.
I checked emails for notification of a change. The ticket had Upper Queen Street.
The return journey was faultless in a lovely coach.

October 3, 2025
Aircoach logo

Reply from Aircoach

William,

We appreciate your feedback. We're very sorry to hear that you missed the coach due to the stop change in Belfast and that you had not received our email advisory. We are glad the return journey was good however and hope we can welcome you back again to another Aircoach service.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Always on time

Always on time
Drivers always polite and helpful
Always a relaxing journey

October 4, 2025
Aircoach logo

Reply from Aircoach

Grace,

We're glad you enjoyed your experience! It's great to know our drivers and service made your journey relaxing. Thank you for the positive feedback. We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

No problems!

Easy to book online and runs as advertised.

October 14, 2025
Aircoach logo

Reply from Aircoach

Iris,

We're glad you found booking easy and that everything went as expected. Thanks for your feedback! We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

I hate having to fly out of Dublin…

I hate having to fly out of Dublin airport especially when living in Cork but my latest Aircoach trip made much more enjoyable. I haven’t used Aircoach in a few years and my last trip seemed very bumpy. Don’t know is you have new buses or better suspension but a very comfortable drive and much more comfortable.

October 8, 2025
Aircoach logo

Reply from Aircoach

Paul,

We're delighted to hear that your Aircoach trip to Dublin Airport was comfortable! We appreciate you taking the time to share your positive experience with us. We look forward to seeing you on board again the next time you fly from Dublin!

Kind Regards,
Aircoach Team

Rated 3 out of 5 stars
Verified

Travel to Dublin airport was on…12/10/25

Travel to Dublin airport was on schedule.However,the waiting time in Belfast was too long &I feel,inconvenient &unnecessary.
Our flight back was delayed & thus we missed return aircoach.We therefore had to pay to use translink bus.

October 8, 2025
Aircoach logo

Reply from Aircoach

We appreciate your feedback. We're sorry your Belfast wait was lengthy and the flight delay caused you to miss your Aircoach connection. We'll take your comments on board and review with our team. Thanks for taking the time to leave your review.

Kind Regards,
Aircoach Team

Rated 4 out of 5 stars
Verified

The buses were on time

October 8, 2025
Aircoach logo

Reply from Aircoach

We're glad our buses met your expectations regarding punctuality. Thank you for your positive feedback! We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Nice driver

Nice driver. On time. Comfy bus.
Good value.....

October 8, 2025
Aircoach logo

Reply from Aircoach

Hans,

We're glad you enjoyed your experience with us! Thank you for the positive feedback regarding our service and value.
We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified
Aircoach logo

Reply from Aircoach

We appreciate your positive feedback and 5 stars! We're glad you found our service met your expectations. Thank you, we hope we see you back with us soon again.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Invited
Aircoach logo

Reply from Aircoach

Praveen,

We're delighted you enjoyed your Aircoach journey! Thank you for your positive feedback; we appreciate it greatly. This type of feedback makes it all worthwhile for the team! We hope to welcome you back on another Aircoach journey soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Always on time which is huge when…

Always on time which is huge when booking itinerary. Thank you

October 7, 2025
Aircoach logo

Reply from Aircoach

Bridget,

We're glad you enjoyed your experience with us! Thank you for the positive feedback regarding our punctuality, we appreciate it.
We hope to see you again soon.

Kind Regards,
Aircoach Team

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