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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the friendliness and helpfulness of the staff. Consumers also appreciate the cleanliness and comfort of the buses, alongside the punctuality of the service, which ensures a smooth and stress-free travel experience. Many reviewers specifically mentioned positive interactions with drivers, emphasizing their professionalism and willingness to assist passengers. While the booking process and location information received mixed feedback, the overall sentiment remains positive. Some people encountered issues with the clarity of the location, especially for tourists. However, the flexibility offered, such as the possibility to board earlier buses, is well-received. A few reviewers reported negative experiences regarding cancellations, but these appear to be isolated incidents.

Based on these reviews

Rated 4 out of 5 stars
Verified

The bus was at the appointed location and was on time.The driver was courteous and helpful. In spite of heavy traffic leaving Cork and poor weather en route we arrived at Dublin Airport on time. I t... See more

Company replied

Rated 4 out of 5 stars
Verified

Driver was fab, timing was perfect. Unfortunately tho , I had a very drunk person sitting behind me kicking my chair and quite aggressive. He approached the driver at one point - for what I don’t know... See more

Company replied

Rated 4 out of 5 stars
Verified

Great journey. Smooth and efficient with wifi and information all the way. Would be great if there could be a better waiting area for people in the colder weather as it's a bit miserable getting soak... See more

Company replied

Rated 4 out of 5 stars
Verified

You‘ve been a great asset to our recent travel experience abroad and you connecting us from our hotel to Dublin airport was almost as good as it gets. So keep up the great work and rest assured, that... See more

Company replied

Rated 5 out of 5 stars
Verified

I am a regular traveler. Your services are great, but they have improved even more after adding the restrooms (WC) to your coaches especially the ones connecting the two main airports (BFS-DUB. Passen... See more

Company replied

Rated 5 out of 5 stars
Verified

With being the first time I have ever travelled on my own to Dublin, customer services were a great help to me and clarified the timetable and the route I would be taking. Also the drop off and pick u... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience traveling with Aircoach recently. The bus was warm, which made the ride really comfortable. Everything ran perfectly on time, and the whole trip felt smooth and stress-free. D... See more

Company replied

Rated 5 out of 5 stars
Verified

My bus driver from Derry was friendly and welcoming. Much appreciated. If I was to make any constructive comment it would be that a return to the previous schedule with more frequent buses would b... See more

Company replied

Rated 5 out of 5 stars
Verified

I really love the service...clean buses, friendly staff and some flexibility with bookings. The one thing that would make this even more awesome is to coordinate with Bus Eirran. After travell... See more

Company replied

Rated 5 out of 5 stars
Verified

The person in the ticket kiosk pointed out where we needed to catch our bus and the driver was a total gem! When we asked which direction to our apartment number she wasn’t sure. However, as we start... See more

Company replied

Rated 3 out of 5 stars
Verified

The booking and the coach were fine. However on our return to Dublin airport (T2) we joined the queue for route 704X at 9.10am for the 9.30am bus. The operator called out the queue for Cork was wh... See more

Company replied

Rated 5 out of 5 stars
Verified

The Aircoach from Belfast was very comfortable. It left promptly and arrived on time. The return hour was similar and on time which enabled us to get a quick connection onwards. Altogether a very plea... See more

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Rated 3 out of 5 stars
Verified

The departure time was 15:15 but the driver did not start allowing anyone to load bags or get on the bus until after then. Also, the driver was a bit rough with turns and braking, and did not really a... See more

Company replied

Rated 5 out of 5 stars
Verified

Just want to pass on a huge thankyou to the Aircoach staff member- blonde lady- who was scanning tickets for the 1pm cork - Dublin air coach on Sun 21st Sept My daughter had a fractured ankle & sh... See more

Company replied

Rated 5 out of 5 stars
Verified

The coach was on time and the driver was very polite. Also he had list of names on IPad which made boarding much quicker. However on reflection there was one issue . The cost of bringing a set of gol... See more

Company replied

Rated 4 out of 5 stars
Verified

We had a safe and sound travel going to our destination and coming back. Drivers were good and informative. However, the bus arrived late at our stop to pick up passengers. Upon our return in the afte... See more

Company replied

Rated 5 out of 5 stars
Verified

I lost the initial booked bus due to Ryanair 1.5 h delay and all the arrangements to travel from Dublin Airport to Ballincollig, Cork were gone. We arrived late on a windy Saturday evening and I w... See more

Company replied

Rated 5 out of 5 stars
Verified

Always a pleasure to ride Aircoach from a very long tiring flight from Asia . Also when we were heading . Aircraft always comes and arrived on time if not earlier .

Company replied

Rated 5 out of 5 stars

On October 1st I took the coach bus from Cork at 4:00 pm to go to Dublin as I had a flight the next morning to Boston where I live . I have taken this bus several times as I come home to see my famil... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service .Everything went as promised with no delays or issues. Great coaches.Driver not to friendly but did nothing wrong. Excellent value as well at well under £30 for a return trip Derry... See more

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Rated 5 out of 5 stars
Verified

Transport was superb, driver lovely and all went smooth and as planned. The service is simply fantastic. Recommend always to book online to ensure space.

Company replied

Rated 5 out of 5 stars
Verified

Great to see Air coach now has a terminal at the new central bus station. My experience re my recent travel to Dublin Air p was excellent comfortable and so much faster than my previous travel by publ... See more

Company replied

Rated 5 out of 5 stars
Verified

Really easy to book online and very punctual even in rush hour. Also drops you right to the door of each terminal in Dublin airport. Will definitely use again

Company replied

Rated 5 out of 5 stars
Verified

Great travel experience from pick up to drop off. Very comfortable with on board toilet. Stress free & can leave the car at home. Would definitely recommend & will use again

Company replied

Rated 5 out of 5 stars
Verified

Love Aircoach! Makes traveling while studying in Ireland for the semester so much easier! Always on time (or early) which helps relieve a lot of stress at the airport.

Company replied

Rated 5 out of 5 stars
Verified

Flexibility. I had a reservation for a later departure, but was given the chance to take the very first bus leaving Dublin for Belfast. My flight had arrived exactly on time and my luggage showed up i... See more

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Rated 5 out of 5 stars
Verified

Your driver did everything within his safe control to get us to the airport in time for our flight, having been late to pick us up from Dalkey due to traffic delays. We were very impressed with his c... See more

Company replied

Rated 5 out of 5 stars
Verified

A smooth, comfortable transition from Derry to Belfast International Airport. The bus arrived bang on time, greeted by a friendly driver, seated in comfortable seats and delivered punctually to the... See more

Company replied

Rated 5 out of 5 stars
Verified

The coach was running late due to traffic. I was kept informed of this with updates so wasn’t left standing around wondering what was going on. Having to check the passengers in on the tablet was... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience yesterday Oct 1st on 4.00pm Cork to Dublin. Martin Hayes was a breath of fresh air when it comes to bus experiences. So friendly and accommodating. John Buckley-Boston

Company replied

Rated 5 out of 5 stars
Verified

Booking on app was easy Departure point was easy to find Coach departed on time Coach was comfortable and clean WiFi worked reasonably well Coach arrived at destination only a few minutes late

Company replied

Rated 4 out of 5 stars
Verified

Very straightforward online booking experience. Website easy to navigate. On my return journey, I bought a ticket outside the airport terminal. The staff member informed me she didn't have a machine t... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy ride. And a very good driver. However I believe uou need to be clearer about the locatipn of the 700 bus. It was very confusing. Signage would be very helpful to your passengers. Many people arr... See more

Company replied

Rated 3 out of 5 stars
Verified

The service was fine, however the bus driver was late taking off from the set-off point, and came across as rude to me and other passengers.

Company replied

Rated 5 out of 5 stars
Verified

Outstanding service. I just love how friendly the driver and staff are. I came from Canada to visit and this is the best experience. Highly recommend.

Company replied

Rated 3 out of 5 stars
Verified

I have not good experience with u this time as u mention eastwall stop 3 arena but no any board where is your bus service. I pay extra money to used other bus. I need my refund money Please.

Company replied

Rated 3 out of 5 stars
Verified

The bus seats at the back were very cramped I couldn’t stretch my legs at all. I travelled from Dublin to Cork for 3 hours with my legs in the same position, and they got swollen because of it. It was... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service and very comfortable ride. My only suggestion would be to have the first morning bus arrive a little earlier, so passengers don’t have to wait out in the cold. Lol

Company replied

Rated 5 out of 5 stars
Verified

Great service, helpful driver, was able to get on an hour ahead of my ticket, and bus was precisely on-time from Cork to Dublin Airport, 3.5 hours on the nose. Pretty darn good for 27E!

Company replied

Rated 5 out of 5 stars
Verified

Pickup location was good. Driver was on time. Driver was excellent with driving. He was also helpful with others on the bus. Booking was relatively easy.

Company replied

Rated 5 out of 5 stars
Verified

I think Aircoach is class because it takes the hassle out of getting to the airport. No toals no crazy parking charges at the airport. Dropped right off at the front door, what’s not to love.

Company replied

Rated 4 out of 5 stars
Verified

It came more or less on time, bit late, and got me to the airport on time. I took a star off as the driver was unfriendly, they used to be really friendly and helpful, not sure he could speak Englis... See more

Company replied

Rated 5 out of 5 stars
Verified

Very good staff and they managed my mistake while buying ticket without any issue.

Company replied

Rated 5 out of 5 stars
Invited

Bus arrived on time and we had a good trip to airport. Driver courteous to passengers and drove smoothly and carefully

Company replied

Rated 5 out of 5 stars
Verified

On time. Quick. Courteous Helpful driver. Comfortable bus. Very satisfactory service, especially the late night trip from the airport to Leopardstiwn

Company replied

Rated 5 out of 5 stars
Verified

Hi I recently travelled home from states to attend a family funeral and as it was sudden plans were made very quickly,my flight from Dallas was to arrive in Dublin at 10:10am not knowing I'd... See more

Company replied

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Company details

  1. Bus and Coach Company
  2. Bus Company
  3. Transportation Service

Written by the company

Aircoach is Ireland’s leading private coach operator, known for providing reliable, comfortable, and affordable transport services across the island of Ireland. Since its foundation in 1999, the company has grown into a vital part of Ireland’s transport infrastructure, offering intercity and airport transfer services to thousands of passengers each day. Aircoach operates high frequency routes connecting Dublin City and Dublin Airport, as well as long distance services between Dublin Airport / Dublin City and major regional destinations such as Cork, Belfast, and Derry/L'Derry. Its network serves both local commuters and international travellers, making it a preferred choice for those seeking a seamless connection to Ireland’s largest airports or an efficient way to travel between cities. The company places a strong emphasis on customer service, safety, and convenience. With a modern fleet of well-maintained coaches offering free Wi-Fi, power outlets, and onboard comfort, Aircoach ensures a positive travel experience for all passengers. In addition to scheduled services, Aircoach is active in partnerships and sponsorships, supporting local communities and cultural institutions. With a reputation built on safety, convenience, and quality service, Aircoach is proud to be a key player in Ireland’s public transport network and remains committed to connecting people and places across the island.


Contact info

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4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Verified

On time

On time, clean bus. Would be even better w WiFi.

October 12, 2025
Aircoach logo

Reply from Aircoach

Lawrence,

We're delighted to hear your positive feedback! Sorry that the WiFi was not working on that particular service, we will refer this to our team. We appreciate you taking the time to leave a review and we hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 1 out of 5 stars

Delayed bus had to catch cab instead no compensation

Bus never turned up on time and when I checked google maps, it had disappeared off the timetable and not stated it was delayed like the other lines did. We had to get cab to airport so we could get our flight on time and only just made it. Was told by customer-service after emailing that the bus was 22mins delayed so why was this not reflected on Google maps? I was also not provided with bus tracking information in the booking email which would have been useful. Im now being denied a refund as it was outside of their 45min delay refund policy. Really disappointed

October 13, 2025
Unprompted review
Aircoach logo

Reply from Aircoach

Renee

We are very sorry that you have had a negative experience with Aircoach. We understand your frustration. We fully take your comments on board and will review the refund decision with our customer service team.
Our apologies for an experience that falls below our standard of service.

Kind regards
Aircoach Team

Rated 5 out of 5 stars
Verified

The bus was on time on both ends

The bus was on time on both ends. Clean and comfortable ride. Pick up outside Dublin airport is a short walk and was easy to get to.

October 12, 2025
Aircoach logo

Reply from Aircoach

We're delighted you enjoyed your experience! It's great to hear that the bus was on time and that you found the journey clean and comfortable. Thank you for your positive feedback.
We hope to see you travel with us soon again.
Kind Regards,
Aircoach Team

Rated 4 out of 5 stars
Verified

Comfortable bus departing on time and…

Comfortable bus departing on time and very capable driver who was very courteous and helpful

October 7, 2025
Aircoach logo

Reply from Aircoach

Michael,

We're happy to hear that you found the bus comfortable and the driver courteous! Thank you for your positive feedback about our service. We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Good and punctual bus

October 12, 2025
Aircoach logo

Reply from Aircoach

Pam,

We're happy to hear that our bus service was punctual. Thank you for your positive feedback; we appreciate it greatly.
We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Brilliant service on time and did…

Brilliant service on time and did exactly what it said on the tin

October 12, 2025
Aircoach logo

Reply from Aircoach

Sam,

We're so glad to hear that our service met your expectations. Thank you for your positive feedback and taking time to do so! We hope we can welcome you back on an Aircoach service again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Friendly and helpful staff

Friendly and helpful staff. Always on time.

October 11, 2025
Aircoach logo

Reply from Aircoach

John,

We appreciate your kind words and the 5-star rating! It means alot to us.
We hope to see on an Aircoach service again very soon.

Kind Regards,
Aircoach Team

Rated 4 out of 5 stars
Verified

Arrived early but got to airport on time

On time (actually early so make sure you are at the stop at least 10 minutes ahead of time) although slow through City Centre.

October 6, 2025
Aircoach logo

Reply from Aircoach

We appreciate you taking the time to share your experience. We're glad you found our service punctual. Thanks for the feedback! Hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Best bus service for starting your trip away

I booked air coach because it always arrives spot on time at Belfast international. I have time to get to security, find my gate no : and get on plane . No hanging around the airport for hours on end . Was able to enjoy a nice cool Heineken beer ( as u do when on your week break off work ) bus service is so very reliable and the drivers are friendly. Best service ever - I traveled to Derry from Raphoe.

October 11, 2025
Aircoach logo

Reply from Aircoach

Karen,

We're delighted to hear that our service to Belfast International helped start your holiday in the right way! We love this feedback and it's great to know you find our bus service so reliable and our drivers friendly. Thank you for your positive feedback and for your loyalty to Aircoach.
We look forward to welcoming you on board with us again soon.

Kind Regards,
Aircoach Team

Rated 1 out of 5 stars

Booked flexi

Booked flexi, and tried to change my coach 3 hours before hand and was told NO! The website states it can be changed up to one hour before! What’s the point of paying extra for flexi if it doesn’t work!

October 13, 2025
Unprompted review
Aircoach logo

Reply from Aircoach

We appreciate your feedback and are sorry to hear about the issue you experienced when trying to change your booking. This should not have happened with the purchase of Flexi. Please contact our customer service team with your booking reference so that we can investigate why this happened.
https://www.aircoach.ie/help/contact-us

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Good price & 100% punctuality

Both directions: from / to airport were 100% clocklike !! New & clean coaches. Everything absolutly O.K. Everytime again !!

October 11, 2025
Aircoach logo

Reply from Aircoach

Stefan,

Thank you for your positive feedback and very kind words! We really appreciate it. We look forward to seeing you on board with us again soon. Thank you.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

On Time

On Time, Very Comfortable, A Great Price For Return Journey. That's All That's Needed.

October 6, 2025
Aircoach logo

Reply from Aircoach

We're delighted to hear you had such a positive experience on your journey with Aircoach. Thank you for your positive feedback! We hope to see you back with us again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Brilliant

I was so relaxed up and down on my journey

October 11, 2025
Aircoach logo

Reply from Aircoach

Kate,

We're so happy to hear that you felt relaxed and stress free during your journey with us. Thank you for your positive feedback; it means alot and a job well done to hear this type of feedback. WE hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 1 out of 5 stars
Verified

I had a ticket and was left at the bus station

The bus I paid for didn’t show up. The next scheduled bus was too full to take me on and the bus driver was very rude and brazen. Never again will I travel with aircoach.

October 11, 2025
Aircoach logo

Reply from Aircoach

We appreciate you bringing this to our attention. We're very sorry that you had a negative experience. This is not the service level or behaviour we expect. We will investigate these issue with the relevant teams.

Kind Regards,
Aircoach Team

Rated 1 out of 5 stars
Verified

Poor

My bus was cancelled and the following one. I feel there was not adequate notice of the disruption. My alternative arrangements were costly and customer service and the refund policy was poor and inflexible given the inconvenience and cost to me. Sufficient attention and care was not taken by the company to insure the cancellations were communicated.

October 9, 2025
Aircoach logo

Reply from Aircoach

Therese,

We regret the bus cancellations and that you feel we did not provide enough notice. We will fully take this on board and review with the team. Thank you for taking the time to leave your feedback.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Punctual and comfortable journey

Punctual and comfortable journey

October 6, 2025
Aircoach logo

Reply from Aircoach

Elizabeth,

We're glad you enjoyed your experience with us! Thank you for your positive feedback regarding our service. Hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Service with a Smile. Great driver saved the day.

Great driver, polite, helpful and good comunicator. The tunnel was closed due to a crash and he went through the city and received a terrific applause from all on board because he managed to get everybody to the airport in the time he said he would. Coach was so clean and all was excellent.

October 11, 2025
Aircoach logo

Reply from Aircoach

Jerry,

We're delighted to hear that you had such a positive experience. It's great to know the driver's helpfulness and communication made a difference, especially with the tunnel closure. We really appreciate your feedback, thank you.
We hope to see you back with us soon again.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Very good service from and to Dublin…

Very good service from and to Dublin airport. Coaches are ok, driver was friendly and over all in time.
Also the booking experiance was ok.

October 11, 2025
Aircoach logo

Reply from Aircoach

Thank you for your positive feedback and 5 stars! We're glad our overall service to and from Dublin Airport met with your expectations. We appreciate it.
We hope we can welcome you on board another Aircoach service soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

On time

On time, professional driver and modern coach. Easy to use app. Great service to the airport.

October 11, 2025
Aircoach logo

Reply from Aircoach

Wally,

We appreciate your positive feedback and 5 stars! We're glad your overall experience met with your expectations. We hope we can welcome you on board another Aircoach service soon.
Thank you!

Kind Regards,
Aircoach Team

Rated 1 out of 5 stars
Verified

Never showed up

I was waiting more than 1h of my scheduled bus. I had to pay a taxi to arrive to the airport on time.

October 10, 2025
Aircoach logo

Reply from Aircoach

We appreciate you bringing this to our attention. We're very sorry that you had a negative experience. This is not the service level we expect and understand your frustration. We will investigate this with the relevant teams.

Kind Regards,
Aircoach Team

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