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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the friendliness and helpfulness of the staff. Consumers also appreciate the cleanliness and comfort of the buses, alongside the punctuality of the service, which ensures a smooth and stress-free travel experience. Many reviewers specifically mentioned positive interactions with drivers, emphasizing their professionalism and willingness to assist passengers. While the booking process and location information received mixed feedback, the overall sentiment remains positive. Some people encountered issues with the clarity of the location, especially for tourists. However, the flexibility offered, such as the possibility to board earlier buses, is well-received. A few reviewers reported negative experiences regarding cancellations, but these appear to be isolated incidents.

Based on these reviews

Rated 4 out of 5 stars
Verified

The bus was at the appointed location and was on time.The driver was courteous and helpful. In spite of heavy traffic leaving Cork and poor weather en route we arrived at Dublin Airport on time. I t... See more

Company replied

Rated 4 out of 5 stars
Verified

Driver was fab, timing was perfect. Unfortunately tho , I had a very drunk person sitting behind me kicking my chair and quite aggressive. He approached the driver at one point - for what I don’t know... See more

Company replied

Rated 4 out of 5 stars
Verified

Great journey. Smooth and efficient with wifi and information all the way. Would be great if there could be a better waiting area for people in the colder weather as it's a bit miserable getting soak... See more

Company replied

Rated 4 out of 5 stars
Verified

You‘ve been a great asset to our recent travel experience abroad and you connecting us from our hotel to Dublin airport was almost as good as it gets. So keep up the great work and rest assured, that... See more

Company replied

Rated 5 out of 5 stars
Verified

I am a regular traveler. Your services are great, but they have improved even more after adding the restrooms (WC) to your coaches especially the ones connecting the two main airports (BFS-DUB. Passen... See more

Company replied

Rated 5 out of 5 stars
Verified

With being the first time I have ever travelled on my own to Dublin, customer services were a great help to me and clarified the timetable and the route I would be taking. Also the drop off and pick u... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience traveling with Aircoach recently. The bus was warm, which made the ride really comfortable. Everything ran perfectly on time, and the whole trip felt smooth and stress-free. D... See more

Company replied

Rated 5 out of 5 stars
Verified

My bus driver from Derry was friendly and welcoming. Much appreciated. If I was to make any constructive comment it would be that a return to the previous schedule with more frequent buses would b... See more

Company replied

Rated 5 out of 5 stars
Verified

I really love the service...clean buses, friendly staff and some flexibility with bookings. The one thing that would make this even more awesome is to coordinate with Bus Eirran. After travell... See more

Company replied

Rated 5 out of 5 stars
Verified

The person in the ticket kiosk pointed out where we needed to catch our bus and the driver was a total gem! When we asked which direction to our apartment number she wasn’t sure. However, as we start... See more

Company replied

Rated 3 out of 5 stars
Verified

The booking and the coach were fine. However on our return to Dublin airport (T2) we joined the queue for route 704X at 9.10am for the 9.30am bus. The operator called out the queue for Cork was wh... See more

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Rated 5 out of 5 stars
Verified

The Aircoach from Belfast was very comfortable. It left promptly and arrived on time. The return hour was similar and on time which enabled us to get a quick connection onwards. Altogether a very plea... See more

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Rated 3 out of 5 stars
Verified

The departure time was 15:15 but the driver did not start allowing anyone to load bags or get on the bus until after then. Also, the driver was a bit rough with turns and braking, and did not really a... See more

Company replied

Rated 5 out of 5 stars
Verified

Just want to pass on a huge thankyou to the Aircoach staff member- blonde lady- who was scanning tickets for the 1pm cork - Dublin air coach on Sun 21st Sept My daughter had a fractured ankle & sh... See more

Company replied

Rated 5 out of 5 stars
Verified

The coach was on time and the driver was very polite. Also he had list of names on IPad which made boarding much quicker. However on reflection there was one issue . The cost of bringing a set of gol... See more

Company replied

Rated 4 out of 5 stars
Verified

We had a safe and sound travel going to our destination and coming back. Drivers were good and informative. However, the bus arrived late at our stop to pick up passengers. Upon our return in the afte... See more

Company replied

Rated 5 out of 5 stars
Verified

I lost the initial booked bus due to Ryanair 1.5 h delay and all the arrangements to travel from Dublin Airport to Ballincollig, Cork were gone. We arrived late on a windy Saturday evening and I w... See more

Company replied

Rated 5 out of 5 stars
Verified

Always a pleasure to ride Aircoach from a very long tiring flight from Asia . Also when we were heading . Aircraft always comes and arrived on time if not earlier .

Company replied

Rated 5 out of 5 stars

On October 1st I took the coach bus from Cork at 4:00 pm to go to Dublin as I had a flight the next morning to Boston where I live . I have taken this bus several times as I come home to see my famil... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service .Everything went as promised with no delays or issues. Great coaches.Driver not to friendly but did nothing wrong. Excellent value as well at well under £30 for a return trip Derry... See more

Company replied

Rated 5 out of 5 stars
Verified

Transport was superb, driver lovely and all went smooth and as planned. The service is simply fantastic. Recommend always to book online to ensure space.

Company replied

Rated 5 out of 5 stars
Verified

Great to see Air coach now has a terminal at the new central bus station. My experience re my recent travel to Dublin Air p was excellent comfortable and so much faster than my previous travel by publ... See more

Company replied

Rated 5 out of 5 stars
Verified

Really easy to book online and very punctual even in rush hour. Also drops you right to the door of each terminal in Dublin airport. Will definitely use again

Company replied

Rated 5 out of 5 stars
Verified

Great travel experience from pick up to drop off. Very comfortable with on board toilet. Stress free & can leave the car at home. Would definitely recommend & will use again

Company replied

Rated 5 out of 5 stars
Verified

Love Aircoach! Makes traveling while studying in Ireland for the semester so much easier! Always on time (or early) which helps relieve a lot of stress at the airport.

Company replied

Rated 5 out of 5 stars
Verified

Flexibility. I had a reservation for a later departure, but was given the chance to take the very first bus leaving Dublin for Belfast. My flight had arrived exactly on time and my luggage showed up i... See more

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Rated 5 out of 5 stars
Verified

Your driver did everything within his safe control to get us to the airport in time for our flight, having been late to pick us up from Dalkey due to traffic delays. We were very impressed with his c... See more

Company replied

Rated 5 out of 5 stars
Verified

A smooth, comfortable transition from Derry to Belfast International Airport. The bus arrived bang on time, greeted by a friendly driver, seated in comfortable seats and delivered punctually to the... See more

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Rated 5 out of 5 stars
Verified

The coach was running late due to traffic. I was kept informed of this with updates so wasn’t left standing around wondering what was going on. Having to check the passengers in on the tablet was... See more

Company replied

Rated 5 out of 5 stars

Had a wonderful experience yesterday Oct 1st on 4.00pm Cork to Dublin. Martin Hayes was a breath of fresh air when it comes to bus experiences. So friendly and accommodating. John Buckley-Boston

Company replied

Rated 5 out of 5 stars
Verified

Booking on app was easy Departure point was easy to find Coach departed on time Coach was comfortable and clean WiFi worked reasonably well Coach arrived at destination only a few minutes late

Company replied

Rated 4 out of 5 stars
Verified

Very straightforward online booking experience. Website easy to navigate. On my return journey, I bought a ticket outside the airport terminal. The staff member informed me she didn't have a machine t... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy ride. And a very good driver. However I believe uou need to be clearer about the locatipn of the 700 bus. It was very confusing. Signage would be very helpful to your passengers. Many people arr... See more

Company replied

Rated 3 out of 5 stars
Verified

The service was fine, however the bus driver was late taking off from the set-off point, and came across as rude to me and other passengers.

Company replied

Rated 5 out of 5 stars
Verified

Outstanding service. I just love how friendly the driver and staff are. I came from Canada to visit and this is the best experience. Highly recommend.

Company replied

Rated 3 out of 5 stars
Verified

I have not good experience with u this time as u mention eastwall stop 3 arena but no any board where is your bus service. I pay extra money to used other bus. I need my refund money Please.

Company replied

Rated 3 out of 5 stars
Verified

The bus seats at the back were very cramped I couldn’t stretch my legs at all. I travelled from Dublin to Cork for 3 hours with my legs in the same position, and they got swollen because of it. It was... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service and very comfortable ride. My only suggestion would be to have the first morning bus arrive a little earlier, so passengers don’t have to wait out in the cold. Lol

Company replied

Rated 5 out of 5 stars
Verified

Great service, helpful driver, was able to get on an hour ahead of my ticket, and bus was precisely on-time from Cork to Dublin Airport, 3.5 hours on the nose. Pretty darn good for 27E!

Company replied

Rated 5 out of 5 stars
Verified

Pickup location was good. Driver was on time. Driver was excellent with driving. He was also helpful with others on the bus. Booking was relatively easy.

Company replied

Rated 5 out of 5 stars
Verified

I think Aircoach is class because it takes the hassle out of getting to the airport. No toals no crazy parking charges at the airport. Dropped right off at the front door, what’s not to love.

Company replied

Rated 4 out of 5 stars
Verified

It came more or less on time, bit late, and got me to the airport on time. I took a star off as the driver was unfriendly, they used to be really friendly and helpful, not sure he could speak Englis... See more

Company replied

Rated 5 out of 5 stars
Verified

Very good staff and they managed my mistake while buying ticket without any issue.

Company replied

Rated 5 out of 5 stars
Invited

Bus arrived on time and we had a good trip to airport. Driver courteous to passengers and drove smoothly and carefully

Company replied

Rated 5 out of 5 stars
Verified

On time. Quick. Courteous Helpful driver. Comfortable bus. Very satisfactory service, especially the late night trip from the airport to Leopardstiwn

Company replied

Rated 5 out of 5 stars
Verified

Hi I recently travelled home from states to attend a family funeral and as it was sudden plans were made very quickly,my flight from Dallas was to arrive in Dublin at 10:10am not knowing I'd... See more

Company replied

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Company details

  1. Bus and Coach Company
  2. Bus Company
  3. Transportation Service

Written by the company

Aircoach is Ireland’s leading private coach operator, known for providing reliable, comfortable, and affordable transport services across the island of Ireland. Since its foundation in 1999, the company has grown into a vital part of Ireland’s transport infrastructure, offering intercity and airport transfer services to thousands of passengers each day. Aircoach operates high frequency routes connecting Dublin City and Dublin Airport, as well as long distance services between Dublin Airport / Dublin City and major regional destinations such as Cork, Belfast, and Derry/L'Derry. Its network serves both local commuters and international travellers, making it a preferred choice for those seeking a seamless connection to Ireland’s largest airports or an efficient way to travel between cities. The company places a strong emphasis on customer service, safety, and convenience. With a modern fleet of well-maintained coaches offering free Wi-Fi, power outlets, and onboard comfort, Aircoach ensures a positive travel experience for all passengers. In addition to scheduled services, Aircoach is active in partnerships and sponsorships, supporting local communities and cultural institutions. With a reputation built on safety, convenience, and quality service, Aircoach is proud to be a key player in Ireland’s public transport network and remains committed to connecting people and places across the island.


Contact info

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4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Verified

Bus was about 30mins late at pick up

Bus was about 30mins late at pick up.
Stressful. Ride itself was good and driver helpful

October 11, 2025
Aircoach logo

Reply from Aircoach

We regret the pickup time was delayed and the stress it caused . We appreciate your feedback about the journey itself and the driver's helpfulness. Thank you for taking the time to leave a review.
Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

It was an amazing experience

It was an amazing experience, the driver gave us first preference since we were travelling with a child. Bus on time and clean

October 11, 2025
Aircoach logo

Reply from Aircoach

We're happy to hear that you had such a great experience! We appreciate your positive feedback and are glad that our driver was able to assist you. We hope to see your travel with us again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Super Service

We were originally booked on the 3.30am bus, however our flight arrived early and we were able to make the 1.30am bus, the driver was so friendly and professional...we had paid for flexifare

October 11, 2025
Aircoach logo

Reply from Aircoach

Shirley,

We're happy to hear that you were able to catch an earlier bus. We appreciate your kind words regarding our driver's friendly and professional behaviour. Thanks for your feedback and we hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

On time professional and friendly…

On time professional and friendly driver. WiFi worked well. Comfortable seats!

October 10, 2025
Aircoach logo

Reply from Aircoach

Elizabeth,

We're happy to hear that you had a positive experience on your Aircoach journey. Thank you for your feedback, we appreciate it.
We hope we can welcome you on another Aircoach service soon.

Kind Regards,
Aircoach Team

Rated 4 out of 5 stars
Verified

AirCoach was a good ride to Belfast

AirCoach was easy to find at the airport. Didn't have to wait too long - maybe 40 minutes for the bus to Belfast. My only complaint were there was no foot rest and my legs were not long enough to touch the floor making the ride uncomfortable.

October 6, 2025
Aircoach logo

Reply from Aircoach

Mary,

Thank you for your positive feedback and we're glad your general experience was a good one. We will take you comments on board regarding the foot rest and will review with our team.
We hope we can welcome you on another Aircoach service soon again.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Nothing

It’s steady and quiet

October 6, 2025
Aircoach logo

Reply from Aircoach

Hugo,

We're happy you find it so! Thanks for your feedback; it means a lot to us and our team.
We hope to see you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

The bus was comfortable

The bus was comfortable, clean and quiet. I arrived at my destination in good time. Driver was friendly.

October 9, 2025
Aircoach logo

Reply from Aircoach

Russell,

We're happy to hear that you had a positive experience on your Aircoach journey. Thank you for your feedback, we appreciate it.
We hope we can welcome you on another Aircoach service soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Big plus to the bus driver.

We chose Aircoach to get from Dublin Airport to Cork near the center, and that was a very good choice. The personell at Dublin Airport were helpful.
The best experience was the bus driver on the 05.00 bus from Cork on the 11. October.
He was very helpful to all, including an homeless person who he showed respect and helped along.
We appreciated this.

October 8, 2025
Aircoach logo

Reply from Aircoach

Jarle,

We're glad you enjoyed your Aircoach experience from Dublin Airport to Cork. We appreciate your positive feedback regarding our helpful staff and the bus driver. It's wonderful to know that their kindness made a difference. Thank you, we hope to welcome you back again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Fantastic service

Lovely bus. Left on time, arrived on time. Great service

October 11, 2025
Aircoach logo

Reply from Aircoach

Elizabeth,

We appreciate your positive feedback and 5 stars! We so glad we were able to provide you with an overall great experience.
We hope we will see you soon again on another Aircoach service.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Punctual

Punctual, professional and pleasant driver. Excellent service.

October 9, 2025
Aircoach logo

Reply from Aircoach

Thank you for your positive feedback and 5 stars! We really appreciate you highlighting our punctual and professional service. We hope to see you back with us again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars

one word only

one word only: perfect, as usual

October 5, 2025
Unprompted review
Aircoach logo

Reply from Aircoach

Carla,

This means so much to us, thank you. We're so happy to hear that you continue to enjoy your travels with us. Thank you for your continued support and positive feedback!
We look forward to welcoming you back on board again soon.

Kind Regards,
Aircoach Team

Rated 4 out of 5 stars
Verified

Painless Journey

I would have scored the journey 6 had the bathroom been cleaner and had all drivers helped stow/retrieve luggage. Thank you to the drivers who did.

October 10, 2025
Aircoach logo

Reply from Aircoach

Mac,

We appreciate your feedback. We're happy you enjoyed your trip overall and will take your comments on board with our team.
We hope to see you again sometime soon.

Kind Regards,
Aircoach Team

Rated 1 out of 5 stars
Verified

Bus didn't arrive

I had booked a spot on the bus beforehand. After 40 minutes waiting for the bus I had to give up and get a taxi

October 9, 2025
Aircoach logo

Reply from Aircoach

Grace,
We appreciate you bringing this to our attention. We're very sorry that you had a negative experience. This is not the service level we expect and understand your frustration. We will investigate this with the relevant teams.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Invited

Most efficient

Most efficient

June 19, 2025
Aircoach logo

Reply from Aircoach

Thank you for your positive feedback and 5 stars! We really appreciate you taking the time to do so. We hope to see you back with us again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

On time

On time, and vey confortable 👍👌

October 10, 2025
Aircoach logo

Reply from Aircoach

Nicolae,

We're delighted you found our service punctual and comfortable. Thank you for your positive feedback; it means a lot to us.
We hope to see you again sometime.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Very convenient

Very convenient

October 9, 2025
Aircoach logo

Reply from Aircoach

Aisling

Thank you for your positive feedback and 5 stars! We really appreciate you taking the time to do so. We hope to see you back with us again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Super reliable service

Super reliable service, on time and having a toilet on board is such a life saver. I was travelling to play a gig in Dublin and booked Aircoach while the rest of my band booked elsewhere. Their bus ended up breaking down in the bus station and having to wait until 3am for the next one while I was on my merry way back to Belfast! AIRCOACH FOR LIFE

October 10, 2025
Aircoach logo

Reply from Aircoach

Pete,

We're delighted to hear you had such a positive experience on your Aircoach journey and enjoyed our brand new coaches.
Thank you for your great feedback, it means alot to us and the team!
We look forward to see you (and maybe the rest of the band!!) on another Aircoach journey soon!

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

I travel quite often with Aircoach from…

I travel quite often with Aircoach from Cork to Dublin airport, it’s always very good and the trip is comfortable and good.

August 13, 2025
Aircoach logo

Reply from Aircoach

Melisa,

We're happy to hear that your trips from Cork to Dublin Airport are consistently comfortable and good. Thank you for your positive feedback and for traveling with us, we really appreciate your loyalty.
We look forward to seeing you again soon.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

Great way to get to Dublin Airport…

Great way to get to Dublin Airport hassle free

October 10, 2025
Aircoach logo

Reply from Aircoach

Sandra,

We're delighted you found our service a great, stress-free way to reach Dublin Airport. Thank you for your positive feedback; it means a lot to us. We hope to see you soon again.

Kind Regards,
Aircoach Team

Rated 5 out of 5 stars
Verified

The driver was a gentleman

The driver was a gentleman. I couldn't recommend this service more. Always a brilliant experience and I've been using it for years.

October 10, 2025
Aircoach logo

Reply from Aircoach

Aimee,

We're so happy to hear that you consistently have a brilliant experience! Hearing feedback like this means so much to all the team. Thank you for your long-term loyalty and positive feedback, we are very grateful.
Hope to see you back with us soon again.

Kind Regards,
Aircoach Team

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