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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and unique designs of the jewelry, noting that the pieces look more expensive than they cost. Consumers appreciate the attention to detail, elegant packaging, and the fact that the jewelry is often comfortable to wear and long-lasting. People also highlight the value for money, especially considering the beautiful designs and durable materials. Consumers generally report positive experiences with the delivery service, although there are some mixed opinions. Some customers experienced fast shipping, especially for international orders, and appreciate the free shipping option. Others, however, mention slower delivery times and occasional issues with customs charges or needing to pick up orders from the post office. The customer service team is frequently commended for their helpfulness and quick responses in resolving issues.

Based on these reviews

Rated 4 out of 5 stars

Generally very happy with the products! I like the packaging, it makes the jewellery extra luxurious. Ordering is easy via Faire. Why no 5 stars? Customer service is frustrating and being an 'ambassa... See more

Rated 4 out of 5 stars

I should give five stars for the quality and appearance of jewelry. However there were some issues with delivery, so I give only four stars instead. Finally, the problem has been resolved. The firm i... See more

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Rated 4 out of 5 stars

I got the Milos necklace because I wanted a necklace with a scallop shell. This is maybe the prettiest one out there. I love the adjustable length, that is so smart!! I think mine has a slightly de... See more

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Rated 4 out of 5 stars

I bought a ring, two necklaces and one ear ring and I am very happy with my purchase. It took a bit longer to deliver than expected, but I am very happy overall.

Rated 5 out of 5 stars

Firstly I received my purchase with reasonable lead time and the earrings were exactly as on the website and came with a nice packaging. I was already very happy with my purchase. Now, I got a small... See more

Rated 5 out of 5 stars

One of my favorite pieces in my jewelry collection so far – the zodiac necklace. I've only been wearing it for a month, so time will tell, but I'm absolutely satisfied so far. Thank you for the super... See more

Rated 5 out of 5 stars

The Agapée people are very considerate and attentive to customer’s needs. Besides selling a beautiful and well crafted product (Alba earrings in my case). They were excellent at tracing their package... See more

Rated 5 out of 5 stars

I've been trying to make a return for weeks and they don't contact me.I received a broken product, several weeks late, and when I contact them for the return, it only answers an AI and it does not... See more

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Rated 5 out of 5 stars

The whole service is excellent. From placing the order to having the earrings in my hands, which arrive in a little box with a personalized, scented bag. I bought the Gina earrings and I haven't ta... See more

Rated 5 out of 5 stars

The necklaces and ring are so pretty just what I want ! The explanation and photos on the website are very clear that helped a lot for choosing one’s favorite. The packaging is great for long distance... See more

Rated 5 out of 5 stars

I have purchased a few items from Agapee, unfortunately there was a maufacturing fault with the necklace. Agapee were remarkable in dealing with this issue and went above and beyond to get a replaceme... See more

Rated 5 out of 5 stars

I had a wonderful experience with the team and cannot fault the craftsmanship. Friendly, dedicated and great communication. My precious gold chain was fixed quickly and with such care. 100% would reco... See more

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Rated 5 out of 5 stars

I ordered on this website two times in a short time 'cause the first one I wanted to try, but then I was simply amazed by what I received. Perfect gift for my maids of honor, simply and elegant and... See more

Rated 5 out of 5 stars

I had an issue with the delivery to Turkey (customs) and never received my delivery. The agapee customer service was amazing. They reacted quickly, kindly and fully refunded me despite it was not thei... See more

Rated 5 out of 5 stars

I was very pleased by the fact that the international shipping was for free. I was a bit worried if my package will arrive to my country (Czech Republic) easily but there was absolutely no problem wit... See more

Rated 5 out of 5 stars

Absolutely love my new Satis ring from Agapèe! The design is super cute and truly unique—just like the brand itself. Even the packaging felt special and thoughtfully done. Highly recommend if you’re... See more

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Rated 3 out of 5 stars

I bought a necklace and two rings. Unfortunately I had to pay an additional £53.60 to the post office for customs charges which made the overall purchase extremely expensive. If the jewellery had be... See more

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Rated 5 out of 5 stars

I have been buying products from Agapee for a couple of years and I have bought several different types of product and they all look great and also last a long time, even when wearing it every day. R... See more

Rated 5 out of 5 stars

Very pleased with my purchase from Agapée. Bought the 'Archi' ring for my wife as a present which she absolutely loved. Ring came packaged beautifully and was dispatched and delivered to the UK in exc... See more

Rated 5 out of 5 stars

Great experience. I ordered two pieces (necklaces) - they came quickly and are beautiful. I’ve had tons of compliments on both of them. They came with a little cloth bag, which takes up no space but k... See more

Rated 5 out of 5 stars

I had/have the best experience with agapée. I know the brand about two years now and loved it since the beginning. The pieces are amazing, because of the quality, but also the care with customer care... See more

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Rated 5 out of 5 stars

My go-to jewelry brand, they have the most stunning designs, and the jewelry never tarnishes or fades!! Plus great customer service!!

Rated 5 out of 5 stars

I’ve recently purchased jewelry from Agapee. Firstly, the website is amazing and everything that comes actually very true to the pictures on the website. Sadly my last purchase had been lost, but the... See more

Rated 5 out of 5 stars

I have a severe allergy to many metals used in jewelry making that is why I bought a simple chain to try them out. Not only did I not have an allergic reaction as it is hypoallergenic but I was very p... See more

Rated 5 out of 5 stars

I like the product a lot, ordered the second time already & most likely will order again. They look more expensive than they cost. Would be nice if they added something with grown diamonds (not only... See more

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Rated 5 out of 5 stars

I can definitely recommend this vendor. First of all their design is unique and very elegant. The quality of the jewelry is very high. I purchased a necklace, a pendant and a ring. I dont take the... See more

Rated 3 out of 5 stars

If there's a defect with the jewelry don't expect any support or refund/exchanges. I've ordered a pair of earrings and one of them is not clasping correctly. I've sent them a video, pictures, ever... See more

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Rated 5 out of 5 stars

Bought the Lunaïs ring. It's absolutely beautiful and great value for money. Delivery from France took about a week. Really appreciated the thank you post card that came with it. Would definitely buy... See more

Rated 5 out of 5 stars

I received the order in a week’s time. It was easy to pick up from the post office. The packaging is practical and elegant, even nicely scented! I really like everything I got, the earrings are comfo... See more

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Rated 3 out of 5 stars

I still have not received my items, and the tracking app is not terribly helpful. I’m concerned that if I need to return something, the process will be equally slow and tedious. Ordering was easy but... See more

Company replied

Rated 5 out of 5 stars

My clients have really enjoyed the quality of your jewelry. It is a great value as well as beautiful. I especially like the color of the gold, it looks very authentic. Great dainty pieces that make l... See more

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Rated 5 out of 5 stars

I love the jewellery and it always arrives safely and on time. People always comment on what I wear. It attract people's attention. Thank you team.

Rated 5 out of 5 stars

I ordered the Juno earrings and when they arrived one Earring was damaged but the team managed to send me a replacement pair. Thanks for your follow up!

Company replied

Rated 5 out of 5 stars

Ring arrived in a very nice package and quality was actually way better than my expectation. For the price, it was a great buy! Definitely recommend

Rated 3 out of 5 stars

I love the ring and the delivery was super quick however it has tarnished already and I’ve only had it a few weeks. Was hoping for something with a bit more longevity for the price!

Company replied

Rated 5 out of 5 stars

The most beautiful earrings! This is my second (or third) order from Agapee; everything I have from them feels special and timeless.

Rated 5 out of 5 stars

Every time I order from Agapée I am so happy with the purchase, I’ve ordered ear rings and necklaces and the quality is top. To add I had a recent issue with an order and they reshipped the ear ri... See more

Rated 5 out of 5 stars

In addition to the very good design and texture of the brand goods, free shipping is the part that attracts me the most this time. The payment method is very convenient, and I will buy it again later.... See more

Rated 5 out of 5 stars

The pieces are absolutely beautiful. I love your products; so far, I've bought four of them. Your designs and quality are incredible. The stones sparkle beautifully. The only thing is that they take... See more

Rated 3 out of 5 stars

I placed an order for earrings with Agapée over one year ago, and to this day, I have not received my item. After contacting customer service, they acknowledged the delay but refused to... See more

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Rated 5 out of 5 stars

My daughter loved the necklace. It was so pretty, delicate and looked perfect. The necklace arrived in time for her birthday. The perfect gift. Thank you.

Rated 5 out of 5 stars

Everything went smooth from the purchase to the delivery. I cherish my new earrings that I find absolutely adorable

Rated 5 out of 5 stars

I loved both the necklace and the box it was sent in. I've been wearing it for a month now, never tak it off, I swim, shower and sweat with it and the necklace is in perfect conditions.

Rated 5 out of 5 stars

very beautiful earrings, as it was in the pictures of the site. I wear them everyday now. The quality also is very good.

Rated 5 out of 5 stars

Quick delivery from France to Czechia (4 days after purchase). Beautiful packaging. Jewelry nice in detail. Satisfied wife :)

Rated 5 out of 5 stars

I recently ordered a piece of jewelry from Agapee Store, and I’m really impressed! The item arrived exactly as shown in the picture, the delivery was fast, and the quality is excellent. The whole expe... See more

Rated 5 out of 5 stars

Agapee, you were so warm and welcoming, I felt really looked after. You were also super generous – loved working with you!

Rated 5 out of 5 stars
Verified

I absolutely love this brand! Agapée has become my go-to whenever I need a gift for a friend. They always have timeless jewellery pieces that perfectly match the personality of the person I'm buying... See more

Company replied

Rated 5 out of 5 stars

Great quality and amazing customer service! I bought more than three times from this shop.

Rated 5 out of 5 stars

I was given a necklace from a shop in town as a gift. I get so many compliments on the necklace. I love to not take my necklaces off, and this product did not tarnish swimming and showering with it on... See more

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Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewelry Designer
  5. Jewellery Manufacturer

Written by the company

Responsible craftsmanship. Shaped by time, inspired by history. Gold plated jewelry - Ethically made in France - Free worldwide shipping - Two-year warranty


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

937 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

I’m spoilt for choice!!

I’m spoilt for choice on this fabulous site! This is my fourth purchase & I have a long list of things I want buy next!
Quality is great with really quick delivery…quicker than a lot of UK sites I use & it’s great value for money.
The packaging makes it ideal as a gift too

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

I really liked the products at Agapee

I really liked the products at Agapee. The purchasing process was easy and the site worked well.
The earrings bought arrived quickly even though coming all the way from France.
I like the style and quality of the earrings and get lots of compliments about them.

September 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Beautiful and Unique

Beautiful unique Jewellery that is of excellent qualitly, we love stocking Agapee in our store RUST on the Sunshine Coast in Australia! A bit of French glam for our customers!!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Firstly I received my purchase with reasonable lead time and the earrings were exactly as on the website and came with a nice packaging. I was already very happy with my purchase.
Now, I got a small incident with my purchase 100% my fault. I reached out to the customer who helped to address my concerns and actually provided a very satisfactory response to my inquiry (while again being 100% my fault) in no time.
I’m super happy with the website and its team. I’m already looking at what will be my second order.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

The Agapée people are very considerate…

The Agapée people are very considerate and attentive to customer’s needs. Besides selling a beautiful and well crafted product (Alba earrings in my case). They were excellent at tracing their package when there was a computer foul up with the Spanish messenger postal service.

September 30, 2025
Unprompted review
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Rated 2 out of 5 stars

Lousy customer service

Was offered a refund because my ring snapped in half with only occasional wear after one year. The original item wasn’t available any more for replacement. However, when I noticed the refund was never issued, they said they couldn’t give the refund because they ‘have a new system.’ And again I was offered a store credit. So buyer beware: the ‘guarantee’ is a scam. Also, if they offer you a refund or credit, follow up to make sure they actually issue it.

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

That beautiful zodiac necklace

One of my favorite pieces in my jewelry collection so far – the zodiac necklace. I've only been wearing it for a month, so time will tell, but I'm absolutely satisfied so far. Thank you for the super fast delivery to Ireland and for the beautiful craftsmanship. I received it right after my summer vacation, and it feels like it’s extending that dreamy, wild beach vibe just a little longer.

September 15, 2025
Unprompted review
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Rated 4 out of 5 stars

Love the brand, but customer service has room for improvement.

Generally very happy with the products! I like the packaging, it makes the jewellery extra luxurious. Ordering is easy via Faire.
Why no 5 stars? Customer service is frustrating and being an 'ambassador' of the brand, I appreciate a prompter response in case there is a problem. Working with AI customer service is not client friendly in my opinion.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

I was given a necklace from a shop in…

I was given a necklace from a shop in town as a gift. I get so many compliments on the necklace. I love to not take my necklaces off, and this product did not tarnish swimming and showering with it on my chain snapped after having the necklace for a while, I reached out to customer service and they graciously made me an exception, even though I didn’t have proof of purchase and sent me a new chain. I was very grateful for the customer service and will be buying more agape pieces for myself and others.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

very beautiful earrings

very beautiful earrings, as it was in the pictures of the site. I wear them everyday now. The quality also is very good.

September 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service

I had an issue with the delivery to Turkey (customs) and never received my delivery. The agapee customer service was amazing. They reacted quickly, kindly and fully refunded me despite it was not their mistake.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Divine Jewellery

I love the jewellery and it always arrives safely and on time. People always comment on what I wear. It attract people's attention. Thank you team.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

I did not receive my order

I did not receive my order. At first the company responded at my email, later they just stopped. I‘ve never got my money back nor did they send me a replacement. I am very much disappointed.

September 26, 2025
Unprompted review

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