Support is slow - but they answer in the end
If there's a defect with the jewelry don't expect any support or refund/exchanges.
I've ordered a pair of earrings and one of them is not clasping correctly. I've sent them a video, pictures, everything, but it's been more than 2 weeks now and they simply don't reply.
For a pair of earrings that are quite expensive first of all - they should clasp correctly, secondly - support should be expected.
Edit: they replied eventually and replaced the article with a new one, so it was ok in the end. But I had to insist for a reply, that's why I'm not giving more stars here.
Reply from Agapée
Thank you for your message.
You were absolutely right to flag the issue, and we're sorry that your experience didn’t meet your expectations.
We’ve received your photos and video, and a new pair is currently being prepared. It will be shipped out to you very soon.
We truly hope you’ll love it – and of course, we remain available if you need anything else.
The Agapée team 💛
