4seating.com Reviews 4,015

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's commitment to providing excellent support and quick resolutions. Consumers appreciate the helpfulness and knowledge of the representatives, who are often mentioned by name, highlighting their efficiency in addressing concerns and facilitating solutions. People value the personalized attention and the feeling of being treated as a valued customer. The positive experiences extend to various aspects of the business, including product quality, delivery service, and the ordering process. Reviewers are satisfied with the products, often describing them as high-quality and exactly as described. Consumers also appreciate the efficient delivery service and the company's proactive communication throughout the process.

Based on these reviews

Rated 5 out of 5 stars

I bought a single recliner that needed to be returned. The quality was excellent and it worked great. All the features worked wonderfully. I thought it was zero gravity but it wasn't. That was my fa... See more

Rated 5 out of 5 stars

I absolutely love my new recliner! I have it in my office and I use it every single day. The quality is impeccable, and it's just so functional. I play online poker, so having the two accessory trays... See more

Rated 5 out of 5 stars

Excellent customer service from Manny! I trust this business. They have taken good care of me in Arkansas although they are located in California. I wouldn’t buy Home Theater furniture anywhere else.... See more

Rated 5 out of 5 stars

The protective layer or paint on the power hub section of the recliner sofa started eroding. I called customer support and talked to Richard. Although it is beyond the warranty period, Richard figur... See more

Rated 5 out of 5 stars

From start to finish, 4seating.com delivers an experience as comfortable as their chairs! What truly sets them apart is how well they keep me updated every step of the way—no guessing games, no won... See more

Rated 5 out of 5 stars

Bought the Anthem in tawny brown, awesome product! We love everything about it, the features, the comfort, the accessories. We got the white glove service and the guys were fantastic.

Rated 5 out of 5 stars

I ordered seven Seatcraft, Diamante Black Italian leather home theater chairs from 4Seating.com, and my husband and I really love them. I’ve also gotten a ton of compliments on them. And although I ha... See more

Rated 5 out of 5 stars

I recently had the pleasure of interacting with one of your representatives, Megan. I was trying to order a replacement cable for a lift chair purchased through Houzz in 2018. Although it is no longer... See more

Rated 5 out of 5 stars

We put in a repair ticket for our swivel tables because the lament is flaking off over the weekend. First thing Monday morning Megan Moore sent an email informing us replacements were on the way. Gr... See more

Rated 5 out of 5 stars

My husband and I decided on this theater seating couch because, as we certainly like reclining and being comfortable, we don't want to be old people in recliners. We didn't order the white glove d... See more

Rated 5 out of 5 stars

We took receipt of our 2 theater seats and we are very very happy. White glove delivery was fast, efficient and personable. Customer support helped with a couple questions we had. In the end All... See more

Rated 5 out of 5 stars

We have been happy and satisfied with 4seating from the minute we walked into the showroom and Manny patiently helped us. The delivery was great and our seats are comfortable and beautifully made.... See more

Rated 5 out of 5 stars

In this day and age of horrible customer service, 4Seating goes above and beyond to help their customers without waiting forever. Megan, in particular took my concern and problem today and me talked... See more

Rated 5 out of 5 stars

I ordered a multimedia sofa from 4seating, which came very well packed, but still I did discover a small part in one of the gas strut assemblies was broken. Upon calling their customer service line,... See more

Rated 5 out of 5 stars

Customer service is amazing. Megan got back to me right away via email. I then called and asked her several questions. She was so patient and able to answer all of my questions. She even answered ques... See more

Rated 5 out of 5 stars

Megan took my call and helped me with a minor issue with my 4Seating theater recliners…She was most courteous and helpful! Update 9/11: Parts arrived yesterday and were easy to install. Problem fix... See more

Rated 5 out of 5 stars

I had a great experience. It is a wonderful thing when you are treated like a valued customer. Megan made me feel like she had genuine interest in helping me. Nothing scripted or fake AI sounding in o... See more

Rated 5 out of 5 stars

4 seating has great products and great customer service and support. Megan was super helpful when I needed a part. We love our reclining theatre seats. They are super comfortable and so high end!... See more

Rated 5 out of 5 stars

Joseph did an excellent job from start to finish. His true colors shined even more when I (thought) that I had an assembly issue. He instantly contacted me, explained what I needed to do in a very... See more

Rated 5 out of 5 stars

Working with Megan from Customer service for a replacement motor on a theater chair. Megan made the process simple and put in the extra effort to assist me in identifying which part was bad by provi... See more

Rated 5 out of 5 stars

Megan from customer service has been amazing. I've had several small issues with the product either upon delivery or after and she has always been quick in responding and addressing my issues. And the... See more

Rated 5 out of 5 stars

I contacted 4seating to get a replacement part for theater seat I purchased a few years back. Megan provided outstanding customer service. She helped me identify the part and ensured it was shipped... See more

Rated 5 out of 5 stars

I had a service issue and spoke with Megan at 4Seating. She was a true professional and explained all I needed to know. Megan found my original purchase located the part needed and sent me a link to... See more

Rated 5 out of 5 stars

Dynamite product - customer support (Megan) is outstanding - this is our second set in 15 years - update and upgrade as original chairs still worked and looked like new! Definitely a great product and... See more

Rated 5 out of 5 stars

Joseph Ybarra at 4Seating was AWESOME to work with in the purchase of my home theater seats! He reached out to check on me after sending me swatches of the reclining sofa & love seats I was interested... See more

Rated 5 out of 5 stars

I had a great experience with Manny (sales rep). He’s very knowledgeable and kind, and he’s very approachable. I’d diffidently recommend this store. Brad C

Rated 5 out of 5 stars

Fantastic customer service. Professional and well spoken. Follow up was right on and they put the CUSTOMER 1st and LISTENED to my problem and offered a solution in minutes. Well Done 👍

Rated 5 out of 5 stars

Megan was very helpful with helping me get my problem resolved, I would give more stars if I could ,thanks!

Rated 5 out of 5 stars

Manny was helpful and worked hard to accommodate our special big and tall needs. After the sale he has stayed on top of the delivery process. He was patient and kind.

Rated 5 out of 5 stars
Invited

The sales person Alex Osorio was excellent. I was apprehensive in purchasing such an expense over the internet, but felt confident in dealing with Alex. He went to great lengths in making me under... See more

Rated 5 out of 5 stars
Invited

Zack was very helpful answering questions on material & construction of the Anthem loveseat. Ship time from CA to TX was pretty quick and it was packaged well. Assembly is very simple. If you have a... See more

Rated 3 out of 5 stars
Invited

it seemed as though i was having some problems with the connection to the sales group and myself with getting anyone really interested in taking my order for chairs. Once things finally got straighten... See more

Rated 5 out of 5 stars

Megan of 4seating was extremely helpful, inquisitive, and responsive for my ability to aquire a worn out part for my chair. Really appreciate her help and hope you have more like Megan. She brings c... See more

Rated 5 out of 5 stars

I had to call the company about adding white glove service on a theater seating sofa order, and Manny was super nice and helpful. He checked all my details and explained how the delivery. He's a great... See more

Rated 5 out of 5 stars

Great experience. Had a slight problem with the white glove delivery, and expected it to be a giant hassle. However, reached out to their customer service via email and within 5 minutes got a respon... See more

Rated 5 out of 5 stars

The help prior to ordering was outstanding, with the products (Diamanté and Cuddle) ending up being exactly what we needed. The shipping was simple and was a couple of days earlier than initially ant... See more

Rated 5 out of 5 stars

We bought the Seatcraft Sienna Black Leather theater seats in a row of 4 from 4Seating. I cannot recommend this company enough to anyone looking for quality seats and outstanding customer service! I f... See more

Rated 5 out of 5 stars

I purchased four beautiful leather recliners for my new home theater 4 years ago. In the process of a renovation, the floor light on 1 of the chairs wasn't working. I called, spoke to Manny and in n... See more

Rated 5 out of 5 stars

I am writing this review on behalf of Manuel Gonzalez, customer care representative Manny. To whom it may concern he is a perfect example of what quality customer care and service represents. He was v... See more

Rated 5 out of 5 stars

Manny was able to answer my question and made sure everything was handled before ending the call! Will continue to buy from!

Rated 5 out of 5 stars

My Seatcraft theater seat stopped working, and I was almost certain it was going to be costly to replace whatever broke. Manuel at 4Seating helped me identify the cause of the problem quickly, and th... See more

Rated 5 out of 5 stars

We’ve had our Seatcraft Vienna theater loveseat from 4Seating for several years now and only recently ran into a small issue with one of our side trays. After submitting an online inquiry just a day o... See more

Rated 5 out of 5 stars

I have a Concerto and had a problem with the pull-out table that goes into the arm of the couch. It was wobbly and not sitting level. Apparently the screw that holds the table mount in place had come... See more

Rated 5 out of 5 stars

Seats were exactly what I wanted they look great. Couldn't have asked for better service or friendlier people to deal with will buy from them again if I need something highly recommend it

Rated 5 out of 5 stars

We had an issue with the ship date so I called 4Seating. I was pleasantly surprised that someone picked up the phone when I called - usually it’s AI or voicemail! Megan was a huge help. She was calm a... See more

Rated 5 out of 5 stars

I recently had the pleasure of speaking with Manny at 4seatin.com, and I can't say enough about the exceptional service he provided. From the moment we connected, Manny was incredibly responsive and... See more

Rated 5 out of 5 stars

We’ve had our power recline movie theater seats for about 8 months and really love them. Last night one of them quit working (power was twitchy). We quickly determined it was the power adapter/cor... See more

Rated 5 out of 5 stars

I love my Ratheon recliner. I highly reccommend it. Not sure why, but the power supply cable stopped working, so I reached out to the company for a replacement and they replied back the same day. Th... See more

Rated 5 out of 5 stars

I can’t say enough good things about my experience with 4Seating! I originally purchased my theater seats from them and they’ve been absolutely the best. Recently, I needed a replacement LED light... See more

Rated 5 out of 5 stars

I have owned my Red Seatcraft seats for several years and recently took two of them overseas with me and upon my return one of the rubber cup inserts must have fell out from the movers. I reached out... See more

We perform checks on reviews


Company details

  1. Furniture Store
  2. Living Room Furniture Store

About 4seating.com

Information provided by various external sources

We have the largest Selection of in-stock and ready-to-ship home theater seating and home theater furniture available! We offer both seating and complete home theater room packages for both the average and professional home theater enthusiast. Visit us at 4seating.com or call us at 800-407-8665 for more information.
Popular Links:

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

I bought a single recliner that needed…

I bought a single recliner that needed to be returned. The quality was excellent and it worked great. All the features worked wonderfully. I thought it was zero gravity but it wasn't. That was my fault. Megan in customer service was professional, responsive, and she was well-versed about their products. Megan processed the return quickly and kept me informed. It was a true no hassle return. I ordered the Apex as a replacement. I was impressed with the quality of the leather and the moving parts.

October 3, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Customer Service

We’ve had our power recline movie theater seats for about 8 months and really love them. Last night one of them quit working (power was twitchy). We quickly determined it was the power adapter/cord to the chair. Called customer service (Megan) this morning and she quickly got one ordered and on the way to me.
You always worry about service after buying something like this online, but it was an easy and painless call.
Thanks!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Bought the Anthem in tawny brown

Bought the Anthem in tawny brown, awesome product! We love everything about it, the features, the comfort, the accessories. We got the white glove service and the guys were fantastic.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new recliner!!!

I absolutely love my new recliner! I have it in my office and I use it every single day. The quality is impeccable, and it's just so functional. I play online poker, so having the two accessory trays is so helpful. I have my laptop on my lap, and then two external portable monitors on each tray. I also have the charging tray, which comes in handy. Customer service is out of this world, too! They are so responsive and helpful. Buy the chairs! You will be glad you did!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Above and Beyond Customer Service

I have a Concerto and had a problem with the pull-out table that goes into the arm of the couch. It was wobbly and not sitting level. Apparently the screw that holds the table mount in place had come out and had dropped in to the bottom. Manuel Gonzalez called me back the next morning and after I explained what the problem was, he offered to send me a new mount and hardware…. free of charge…. in case I couldn’t find the screw.( I had not searched for it yet as the couch is pretty heavy and was gonna do it on the weekend with my sons’s help).
I give 4Seating and Manuel Gonzalez 5 out of 5 stars for EXCELLENT CUSTOMER SERVICE !!!!!

October 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Outstanding predelivery customer service

I had to call the company about adding white glove service on a theater seating sofa order, and Manny was super nice and helpful. He checked all my details and explained how the delivery. He's a great representative for the company. Plus, the customer service was so easy to reach, no waiting on hold forever, pressing a bunch of buttons!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

We’ve had our Seatcraft Vienna theater loveseat from 4Seating for several years now and only recently ran into a small issue with one of our side trays. After submitting an online inquiry just a day or two ago, I was just contacted by a delightful young gal named Megan. She was exceptionally helpful in taking care of our issue, and in this day and age, customer service – or at least good customer service – can be very hard to come by. Megan had us hooked up in a jiffy, and I cheerfully advised Megan that we will definitely be replacing our Vienna when the time comes with another similar unit from 4Seating. Thank you again to Megan!

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING CUSTOMER SERVICE!

We bought the Seatcraft Sienna Black Leather theater seats in a row of 4 from 4Seating. I cannot recommend this company enough to anyone looking for quality seats and outstanding customer service! I first called and spoke with Joseph to inquire about the size of the seats, trying to figure out what would fit in our space. He was very helpful, friendly and invited us to come to the showroom to check out the different seats. I'm very happy we went to the showroom even though it was over an hour away. It was worth it to meet Manny who helped us and answered all of our questions.Not only was he friendly and professional, but he was super knowledgeable about the products. Our seats were delivered sooner than we expected. My husband and I set them up and there was a small clip part that was broken on one of the cords and we were missing one of the accessories that we ordered. I called Manny up and he made sure to get those items sent out to us as soon as they were available. A couple months later, one of our trays became stuck and my husband found a forum online on how to remove it. We called up Manny again and he told us not to worry, he sent us out a new tray table with a new mount right away and my husband and I were able to fix it. I've never experienced such amazing customer service in my life! As stressed as I was after having something break on something we spent good money on, Manny made it super easy in honoring the warranty. If you are looking for good quality theater seats, look no further than 4seating! You'll get a great quality product and excellent customer service!!!

September 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Megan is the best!

I can’t say enough good things about my experience with 4Seating! I originally purchased my theater seats from them and they’ve been absolutely the best. Recently, I needed a replacement LED light part, and I had the pleasure of speaking with Megan over the phone.

Megan went above and beyond—she was kind, professional, and made sure I was completely taken care of. The whole process was quick and easy, and she handled everything with ease. It’s rare these days to find customer service that makes you feel valued, but Megan did exactly that.

Because of her help, I’ll continue to recommend 4Seating to anyone looking for high-quality theater seating and outstanding customer service. Thank you, Megan, for making the process smooth and stress-free!

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Manny

Excellent customer service from Manny! I trust this business. They have taken good care of me in Arkansas although they are located in California. I wouldn’t buy Home Theater furniture anywhere else. Five stars!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great overall experience

The help prior to ordering was outstanding, with the products (Diamanté and Cuddle) ending up being exactly what we needed. The shipping was simple and was a couple of days earlier than initially anticipated. Finally, after receipt, there was a small issue but customer service was all over it and called (even though I didn’t give my phone number online) me within a couple of hours of my email. Great service!

September 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Replacing power hub of reclining sofa

The protective layer or paint on the power hub section of the recliner sofa started eroding. I called customer support and talked to Richard. Although it is beyond the warranty period, Richard figured out a way to help me with the replacement of the power hub and sent a video showing how to replace it. I am glad that I called and greatly appreciate the out-of-the-way customer support.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

We had an issue with the ship date so I…

We had an issue with the ship date so I called 4Seating. I was pleasantly surprised that someone picked up the phone when I called - usually it’s AI or voicemail! Megan was a huge help. She was calm and very understanding. She solved the issue within minutes and made me feel so much better! Thank you Megan for the wonderful service!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

I bought six beautiful chairs from…

I bought six beautiful chairs from 4seating I had a problem with one of the chairs because the mishandling of the shipping company but Manny from customer service stepped right in and handled everything so professionally ordered me another chair with know question asked so if you want great customer service and great quality top grain leather this the place and don’t forget to ask for MANNY he’s the man to make your life easier when it comes down to great customer service and again thanks 🙏 Manny!!!

September 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I purchased four beautiful leather…

I purchased four beautiful leather recliners for my new home theater 4 years ago. In the process of a renovation, the floor light on 1 of the chairs wasn't working. I called, spoke to Manny and in no time he arranged to send a replacement unit and at no charge. Customer Service can't be any better.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Ratheon recliner

I love my Ratheon recliner. I highly reccommend it. Not sure why, but the power supply cable stopped working, so I reached out to the company for a replacement and they replied back the same day. The representative, Megan Moore, was excellent. She was able to order the cable replacement for me. I am very pleased with her service, she is very kind and polite and truely wanted to help me out. Please recognize Megan Moore for her excellent service.
Thanks
-M.E.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Needed support for my recliners.

Megan took my call and helped me with a minor issue with my 4Seating theater recliners…She was most courteous and helpful!

Update 9/11: Parts arrived yesterday and were easy to install. Problem fixed and all is good! Great people to work with!

September 3, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look