Spoke to a lady on the phone yesterday, who was mega helpful and knowledgeable. Placed an order on line for a new carburetor - arrived today. Truly impressive.

it lacks transparency, has poor site performance, and almost no verified customer reviews, raising trust concerns. Shipping details are vague, and support outside Québec seems limited.


Ordered and paid for a part that was in stock, three days later they send an email saying there is a 5-6 week delay. Attempting to get my money back. 

I ordered two bikes from Jasion Bike in June of this year for my wifes birthday in July. Both bikes were out of stock and came months after I ordered them, missing my wifes birthday. One of the bikes works fine but the other one does not work at all. I immediately contacted Jasion Bike and they have been giving me the runaround for months. They had me trouble shoot several things and then they said it was probably the motor. They tried to send me a new motor, but it was out of stock and took months to arrive. When it showed up, they expected me to be a bike mechanic and get the new motor and wheel installed. It was not easy, but got it done, and it still did not work. I reached out to Jasion Bike again and they said it may be the controller so they sent me one of those. Miraculously it was in stock and I figured out how to install it but again, the bike does not work. They keep trying to send me little parts and pieces to fix this bike that is clearly not working. So I asked for them to send me a new bike and I would return the broken one. Their response "we are sorry you are outside of your return window". I am only outside of the return window because the bikes and the motor arrived late and they have been sending me down a rabbit hole trying to fix it myself. DO NOT BUY A BIKE FROM THIS COMPANY. THEY ARE TERRIBLE AND SCAM ARTISTS. STAY AWAY!!!!!!

Awful experience. I sold a bike to them to sell on consignment. I thought (wrongly) they would send me a shipping box. They do not. I tried 3 local bike shops and none would give me a box (we recycle as soon as we get them was what I heard - no shave to store boxes, etc. Which I completely understand). My only option was to buy one from FedEx. It was clear it was going to be a tight fit and I probably needed a bigger box - but I couldn’t find one.. 
I packed the bike up as good as I could. 
Unfortunately the cassette dug into the frame and it was damaged in transit. 
The rep I heard from was very curt, not at all sympathetic and said they’d deduct $600 from their offer, and the consignment offer was no longer valid. My only option was to accept their cash price which was already much lower than consignment, mi us their arbitrary $600 deduction for damage. Very frustrating overall. I could accept that, or pay to have it returned to me. I ended up with a (60 days later) $1100 instead if the $2600 consignment price they had quoted me. I did not feel I had any other or better options. It seemed like the $2600 offer was a bat and switch all along. And it worked. I never would have gone down this road with them for the lowball cash price. But decided their $2600 consignment offer was acceptable. Would never do business with them again, and I now see why they went bankrupt once already. 

I left my bike in the shop already for 3-4 weeks. They said it needs a new motor but every time I called they don’t know if it was ordered at Veloretti or not. They ask same informations every time I call and nothing happens. My bike is still there

Paul is amazing! My brake cable snapped and I went to him because his workshop was the closest one. I told him that my bike is my main way of getting to work and that I really needed it fixed quickly. The next day, he sent me videos explaining exactly what was wrong, what needed to be replaced, and how much it would cost. After I paid, the bike was ready the same day! Super friendly, honest, and fast service — Paul literally saved my life! Highly recommend! 

I bought a bike from Germany, to be delivered to a North Aegean island in early October last year, 2024. I got the bike at the end of October, but it was missing a crucial part. Let's just say after over 100 emails back and forth to the customer service email address, I have experienced the wrong replacement part  being sent twice, taking 6 weeks in total due to my location, then finally getting the part that would allow the bike to work, by which time the battery had died, so a replacement was sent, but the charger I had did not work on it, so they sent me a replacement charger, but the bike still doesn't turn on. There were 4 months I was away from the bike, January to April, but except from that we are now in mid July 2025 and they still have the over 1000€ I spent on the bike, and I still have a bike that doesn't work. They have me take video after video to show them what is wrong, which takes time and energy. I want a refund and for them to take the bike back,  but they are refusing. 9 months after I bought the EP-2 I am still without a bike!

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