Primal Ice Reviews 32

Couldn’t be happier. I love my tub and xpro chiller. Top notch products from a top notch company.
Thanks!

Joe was very helpful working through some set up issues, highly recommend.

The cedar tub is stunning. The guys went to extreme lengths to get it delivered to my house safely in what ended up being a more complex delivery than they anticipated.

Prompt replies and Joe in particular was on the ball, followed up promptly and showed great concern and care. Thanks again

Use it 3-4 days a week, pretty consistently have it set to 4-5 degrees. Saves me going down the beach for recovery during footy season

Loving the ice bath - easy setup and great product. Very happy

Initially I had a lot of problems with customs import tax etc and was disappointed.
But when primal ices customer service kicked in they did all they could to rectify the problems.
The product is excellent and has been an asset to my gym business.

We Love our Primal tub, and the timely service we have received post purchase. Excellent response time and outcomes. Definitely exceeding our expectations.

Customer service rep was great! Communicated well, gave me great info, and easy purchase!

Customer Service Answered on a Sunday.

Needed something quiet for the apartment. Chiller’s softer than my air purifier. Fast freight and zero leaks so far.

I prefer a gentler 10 °C plunge (my partner drops to 2 °C). Dial makes swapping temps easy. Shipping landed in five days.

After three hour pull-down it never drifts. Service team even rang to check everything arrived okay.

After three hour pull‑down it never drifts. Service team even rang to check everything arrived okay.

The ice bath system arrived well-packaged and was easy to assemble. The chillers keep the water icy cold without consuming too much power.

I love that the tub is deep enough for full immersion but still compact enough to fill in smaller spaces. Practical and efficient design.

The controls are intuitive, and the temperature settings give me full control over my sessions. It's very user-friendly, even for beginners.

I've recommended Primalice to all my teammates. It's a game-changer for anyone serious about recovery and overall health.

The price might seem high initially, but the quality and benefits make it totally worth it. I've saved money on therapy sessions since using this product.

Perfect for home use — the tub fits well in my basement gym, and the chiller runs quietly in the background. It's like having a professional setup at home.

I purchased the Primal Ice Pro a few months ago. Although they state it is a 5 minute set up - it is not. They fail to mention that the hoses need to be heated to fit on the fittings. They fail to be clear about the extra parts. They fail to be clear about the pump and filter set up. The instructions lack a tonne of necessary information and I ended up calling in a plumber as I could not stop the leaks. The solution would be to send out a detailed, step by step video
- not one that says whack this here, poke that there and it hey presto. Problem number two - the chiller had in internal leak and after sending videos and photos as requested it took a phone call to the owner to get the issue resolved and they promptly send me a new chiller unit which works well. Third issue - again the lack of detail on the set up instructions is an issue. The filter was not filling up even after we primed it multiple times. I was informed by support that this was fine but I had concerns that the water wasnt being filtered (which it wasnt). Support sent me another video which again wasnt much help and seemed to leave details out. And after some head scratching we figured out how to solve the issue. Fourth issue - the filter is quite whiney. The chiller is noisier than I expected when it kicks in

Multiple times I had to call in people with plumbing knowledge to help and even they said the instructions were vague.
Now the Ice bath is finally set up it is holding temperature well. The bath seems well built but would be hesitant to recommend, which is a shame, as I was keen to support some young aussie guys and their business.