The good and the not so good
The good:
Sales process was good.
Follow up for insurance docs was easy.
The app is great.
The console has one-touch arming.
The not so good:
The sensors are too sensitive. Had 2 techs come back to re-install. They wanted to drill new holes in my wall without repatching the existing drilled holes.
Overall good so far - I've had it for about 6 months.
Reply from Canadian Security Professionals
Thank you for sharing your feedback and for the positive rating. We’re happy to hear you were pleased with the sales process, follow-up, and system features. it’s great to know things have been going well overall. We appreciate your patience while we worked through the motion sensor issue. After replacing the original sensor, we swapped it to a different model in hopes that it would resolve whatever was causing the motion to trigger, allowing us to avoid relocating it since you preferred not to have new holes drilled. Our technicians are alarm specialists rather than handymen, so patching wall holes isn’t something they’re equipped to do, but they did their best to provide a solution that minimized any impact to your home. We’re glad to hear the system has been performing better since. We’re always here if you need any further assistance.