A stellar company and product
I first came across MagBak because a friend showed me their case. We had gone golfing together and he showed me how his case was magnetic. I was amazed.
So that same day I bought a case for my then iPhone 13 Pro Max and loved it. I never had any issues with it.
Later I upgraded to an iPhone 16 pro, since I wanted a smaller form factor.
I immediately thought to purchase a MagBak case, the same classic model. Unfortunately, apple had made the camera bump that much bigger and more protruding that the case wouldn’t properly attach to flat surfaces. I love to cook and be in the kitchen, so I attach my phone to whatever surface I can find, the fridge, washing machine, air vent, etc. since I couldn’t do that, I contacted MagBak support and they understood. They upgraded me to their elite case no questions asked. Stellar experience!
Then, this past Sunday (10/5/25) I was holding the phone by the finger loop, and the phone fell out of my hand. I noticed the phone had broken around the finger loop area, not sure what happened. I thought let me contact support and explain what happened. Once again, no questions asked, they sent me another elite case. If this isn’t amazing customer support, I don’t know what is. Give this company your money and buy their product!
- M
Reply from MagBak
Hey Manny,
Wow, this was such an amazing read! We’re so glad you discovered MagBak and that you’ve stuck with us through your iPhone upgrades. It’s great to hear how you’ve been using your case day-to-day, especially in the kitchen (we love a good fridge mount moment!).
Our design and support teams work hard to make sure every customer feels taken care of, so hearing about your experience means a lot. We’ll definitely share your story with the team - they’ll be thrilled to know they made your experience a stellar one!
Thanks for being part of the MagBak family and for all the support over the years ❤️
MagBak Team