MA

Mark

United Kingdom

Reviews

Review of Homebox

Rated 1 out of 5 stars

I repeat do NOT use Homebox.

I repeat do NOT use Homebox.
Did not manage my bills at all, impossible to get in contact with.
I’ve tried whatsapping them
I’ve tried emailing them
I’ve waited over an hour in customer service call queue. Got told I’d be called back today as the customer service representative was unsure about the situation. No call back.
Still no resolution.
I got an email today saying a bill from over a month ago needed my attention. Email didn’t specify what bill, had to wait an hour on a call to find out. I am still not sure what I was paying Homebox to do for the year.
Do yourself a favour and manage the bills yourself. AVOID.

October 16, 2025
Unprompted review

Reply from Homebox

Hi Mark,

Thank you for your feedback. I am very sorry to hear about the difficulties you’ve experienced and the frustration this has caused. This is not the experience we want for our customers, and we understand how stressful it must be.

Please contact us at support@homebox.co.uk
with your ticket reference 253466482895 so we can review your account directly and work to resolve this as quickly as possible.

Thanks,
Jenni
The Homebox Team

Review of Homebox

Rated 2 out of 5 stars

Avoid, less hassle to organise independently

Good communication when they are after your money. Poor communication when you are due money back.
Informed back in January that Homebox had not updated monthly repayments to account for our usage despite uploading readings. Still waiting for this money back as part of the cancellation process.

August 29, 2025

Reply from Homebox

Hi Mark,

Thank you for sharing your feedback. I’m really sorry for the delay and the frustration this has caused. I understand that you informed us back in January about the repayments not being updated to reflect your usage, and it’s disappointing that you’re still waiting as part of the cancellation process. This may be linked to Rebel Energy's closure and delays in final bills, which I will check for you and confirm.

Our team will reach out to you directly to review your account and make sure the repayment is processed as quickly as possible. We appreciate your patience while we get this resolved.

Thanks,
Jonathan
The Homebox Team